On this page you will find reviews on the company 1-800 Pack Rat from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating 1-800 Pack Rat – 1 (calculated based on 4 reviews).
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They damaged SO MUCH of my stuff! Do NOT use!
I rented 7 Pack Rat storage pods to store my goods in for a move. While in their storage facility, Pack Rat DROPPED one of my pods from their forklift. They told me "we examined the goods and non were damaged." But when the pod was delivered, there was nearly $7,000 of damage. I spent days documenting purchase prices and taking photos and submitting claims. Their offer to settle: $1,200. I pushed back several times and their legal team said "take the $1,200 or take nothing." I took the $1,200. Terrible experience. Do NOT use them!
Deceiving Unteliable Rip-Off Service
We chose pack rats to move our stuff from California to Tennessee. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff.
We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to another. We had 3 units and they said they had already loaded the lightest one on their truck so they won't leave that one and we would have to figure it out with the other 2. We of course had no way of knowing how much every box and everything weighs so we took pretty much everything out of both, got rid of any bigger heavier items like our fridge and freezer which was half of the reason we wanted to have our stuff moved, so we could like keep our stuff, and mixed them evenly between the 2. At this point, it was just a few days before escrow closed on our house since we obviously had them picked up right before we moved so we'd you know, have beds to sleep in as long as possible. I had to spend hours, literally, on the phone to get them to pick them up again before escrow closed on my house. After they finally picked them up, they were supposed to take them straight to their Nashville location and I was to call them with an address as soon as we got to Tennessee to schedule them to be delivered. They said it would take 3-5 or so business days for them to be delivered after scheduled.
We got to TN and I called them with an address and they said that they hadn't even shipped the units to TN and it would take about 5 weeks before they could schedule for them to be shipped here and delivered. After spending about 5 literal hours on the phone on hold and being transferred around, I finally talked to someone who said they could have them delivered in 14 business days, so about 3 weeks. We were in a completely empty house with nothing at all for 3 weeks with 4 children under the age of 5. We had to spend thousands of dollars buying things to get by when we already spent $12,000 for them to send our stuff.
Fast forward to the actual delivery, when they arrived, they gave us a new set of keys, saying in California for some unknown reason they had to cut off one of the locks and get into one of our supposedly private units and they couldn't tell us why they were in our stuff. Then, even though they claim they keep the units flat when loading and unloading, and we tightly tied everything down, they had shaked them up so much that most of the tie down straps were broken or came off and most of our stuff was broken. After spending over $12,000, a huge chunk of our stuff went in the trash.
Finally, the price we had originally agreed on was $9,000 for 3 units. After all was said and done and they added extra fees and this and that, we ended up paying about $12,500 total for the privilege of having all of our broken stuff nearly a month after arriving at our destination. We could have bought everything we own all over again for the cost and it would have been much less hassle and we wouldn'thave had to sleep on the floor for a month. I would definitely never recommend Pack Rats.
Where is my stuff!
I had 1-800-PACK-RAT move me from San Diego, CA to San Antonio. I was due to have my pod delivered on May 20th, I call on the 20th to verify my move and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". They never called. i call them the next day and they told me that I was rescheduled for Monday the 24th. I called on Monday and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". This was at 9 am. I called back at 3 pm and was told, "oh no, the fork lift is down and we do not have an update". It has been 2 weeks! and every time I call I get the same response. no matter if I talk to a representative or a manager. I have been sleeping on an air mattress and living out of an ice chest for 2 weeks and these people have never called me back on anything! I don't understand how they cannot have a plan when so many people are affected.
My order number is 2119206. Please deliver my stuff!
Overcharged
1800Pack rat will charge you undisclosed fees. If you decide to use them make sure you read everything. They are not an honest company in my opinion. They definitely hide fees in the fine print.