3 Guys Moving

Bait and Switch and try to get more money out of me to deliver quicker.

Bait and Switch on Binding Contracted Price provided in writing with Sales person Richard Cox's signature
Richard Cox who is a relocation specialist for O'lakers moving and storage also known as 3 guys moving also an agent of Stevens Worldwide Van lines came to my home and did a visual inventory evaluation and provided an estimate in writing with his signature. He amended that binding estimate and lowered the price because I was going to use the competition. One week later, he came back to my home and try to con me into signing a new binding agreement with his signature that reflected a 5 day delivery window from the 3 day delivery window that he had originally quoted on 2 separate estimates with his signature. Upon asking him for the clarification of this delivery window, he said that it was Steven's guidelines and he has noting to do with it. Did not even take any ownership on making a mistake. Then he went on to say by the way if you want me to change your delivery window from 5 days to 4 days which was quoted by him with his signature and in writing for 3 days to begin with, I want you to pay 365.00 more and if you want me to change the window back to what I originally quoted you in writing with my signature and having it binding, you will pay 996.00 wanting to uncharge me and agree to a higher price so he can make more commission and money. I reached out to VP of sales and marketing for Steven's worldwide van lines as well as sent emails to executives at Steven's but only person I heard back from Steven's was Roger Wise and he asked me to forward all of this in writing by Richard Cox and promised me that he would get back to me. Guess what, no follow up from him. He clearly saw the delivery window that was promised but would not stand by his company's reputation. Did not hear from any executives at Steven's van lines. Contacted the owners of O'lakers and 3 guys moving name Mark and Samantha O'lakers and all I got was a call from GM name Jeff who was the most unhelpful person you ever want to meet. He basically said its a 5 day window take it or leave it. I have a 3 year old. We have plane tickets, hotel reservations, elevator reserved for the building that stuff is being delivered to and now I am told that it does not matter because your stuff won't get there as we promised you. Richard Cox calls me today and starts yelling at me because he wanted me to agree to his proposal of 5 day window otherwise he is walking and withdrawing his bid and leaving to go to Panama tomorrow. Forcing me to make a desperate decision on the spot and then he goes on to insult me further because I do not agree to his wishes. My request to them was very simple and that is to stick to what they promised me in writing and if they wanted to change anything, don't make me pay for your mistake and steal my 1000.00. The owners never responded or called that goes to show how much they care. Richard Cox sent me an email saying that he withdrew his bid and good luck finding another company leaving me and my family stranded as we don't have a mover while I have plane tickets and hotel reservations but Richard Cox, his owners, his GM or Steven's Worldwide Van lines VP of Sales and Marketing does not care because if they don't fill their pocket with extra money, they could care less if your family is taking care of or they are on the side of the street. What a business ethic and value. Not sure how they survive in business by doing this to customers. I am sure I am not the only one. Moving is one of the most stressful things you do in life and for them to kick our family to curb is not a decent thing to do. The reason why this industry has this reputation is because government entities do not take enough action to shut these scums down from ripping or and hurting people and their families. I will report this DOT, AMSA, FMSCA and all the possible people I can but nothing will change unless regulations are more tightened toward this people and there are consequence for people like this to possibly face criminal and civil charges including loosing their license. Thx.