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A One Van Lines

A One Van Lines reviews from real customers

On this page you will find reviews on the company A One Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating A One Van Lines – 3.7 (calculated based on 24 reviews).

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A One Van Lines

   24 reviews

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PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Danvers, MA Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Everett, MA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grafton, MA Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Jessup, MD Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Bedford, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Rockland, MA Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rowley, MA Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: A One Van Lines
  • Location: 461 E 99th St, Unit B, Brooklyn NY, 11236
  • Website: www.aonevanlines.com
  • Email: info@aonevanlines.com
  • Phones: (718) 928-3311

24 Reviews: Add Review

  1. I will try to be the most objective as possible

    A-One Van Lines is a company with heart, they will care about every single detail. Errol is very supportive and the lady on the other side of the phone (Manisha) gave me great advice to perform my move without hassle.

    I truly recommend A-One Van Lines especially if this is the first time you will deal with moving companies because at A-One the customer service the main advantage you will get.

  2. Delivery

    Total 360 from the initial reservation. The delivery was a disgrace. Pollo was very disrespectful and Susan was ok with his behavior as she did not think that his using profanity was a problem she did not consider bull$#!+ profanity. She also became very combative when my cousin suggested that I take her to small claims court. The delivery was scheduled for Thursday and I was not called with the 24 hour notice that they said I would get . Nevertheless it was a no call no show. Fastward to today Saturday furniture arrived. Pollo was rude. Bed and table were not reassembled. Furniture was literally dropped off and movers left without a word. I called Susan and she like I said was very defensive she defended the atrocious behavior of Pollo (Paulo) she condoned his behaviour and accused me of using profanity towards him. Firstly I do not use profanity and especially wouldn't have used it in front of my 72 year old father who was on the conference call. I explained to Susan and to whomever answered the call that the delivery was not delivered when it was said it would be. Then it was rescheduled and was still later than the stated delivery time. Yes the contract said it may take up to 14 days however they asked me for my earliest receipt date and I said the 17th. They said the moverswould give me a call 24 hours prior to delivery the call never came instead I received a text from an unknown number on Tuesday stating delivery on Thursday between 10am and 2pm and that the balance of $548.13 was due upon delivery. I responded(ok) back in an email. No call no show. Then I called one of the initial movers and he said someone would call and let me know something. (Never happened) then I received another text on Friday that delivery would be between 5pm and 8pm Saturday. They did arrive between those hours. My dad called me because Pollo (Paulo) said that instead of the $548.13 it would be $675. Because there are 21 stairs. I told him that I was not told about any additional cost for the stairs because I was asked what floor and I said second and I was not sure if there was an elevator at the delivery address. After some back and forth I told him to Call mark and have him call me. He proceeded to tell my dad that this was BS and that he didn't have to pput up with BS. I was like excuse me did you just curse? He repeated it again and said yes. I immediately called the number that Mark had called me from on the initial moving day. I gentlemen answered and I asked to speak to Mark. He said he's off until Monday. I asked to speak to a supervisor and he said that he maybe able to help so I began to tell him what happened and Susan got on the phone and I started to explain what was happening and my dad was also trying to tell her she totally dismissed the mover's behaviour. She said she would call him and call us back. She stated that she would pay the movers for the 3 steps. Meanwhile Pollo is complaining to my stepmother and cousin he always gets these jobs and is not paid. His co worker was more personable and apologetic for Pollo's language. As mentioned earlier they dropped the furniture and left without a word. I called Susan back and she was still defending her employee. I told her they had not reassembled the items they disassembled, and that they had delivered 2 boxes that had someone else's belongings. She offered $50 to hire someone to reassemble the bed and that her movers would be back tomorrow afternoon to correct the mistake. My cousin said to me that I should take her to small claims court and all of of a sudden the call was disconnected and she called back saying she was sending her movers with police escort on tomorrow. Said that would be great so t j.g at they can document the damage. She then said she's recording the call and she would se us in Court and saying we would have to come to NY (I live in NY)I said great thank you Susan yes will see you in court. After further checking the bed frame it missing and can not be assembled. How could such a great start end soooo horribly? Never again. Susan mentioned she was previously in Law Enforcement. Hard to believe with the lack of professionalism. I had to give a rating......1 star is way more than deserved.

  3. I will try to be the most objective as possible

    I will try to be the most objective as possible. I had a domestic calamity around two years ago, that's the reason why I googled for last-minute movers and I found A-One Van Lines on the internet. Louis was very gentle, and due to the stress of my situation, the patience from the customer service department is highly appreciated. They handle a decent response-time and cover the most critical details to perform a good move. The truck's driver was supposed to contact me once he arrived in California but he was delayed by one day; I understand there are so many factors that could impact the punctuality of the truck, however, exempting for that everything goes smooth and my stuff was delivered with no issues.

    I recommend this company for those who are in a rush and looking for kind people on the other side of the phone.

  4. Extremely professional and clean.

    It was my first time moving into the city and I was nervous considering all the horror stories I hear about moving industrys but I was relieved to have A one vine lines do such an amazing job with moving my furniture into my apartment without not even one scratch. The job was done quick, smooth and extremely professional. This company made me feel at ease and delivered everything that was promised on the phone. I will happily use this company again for my future moving needs. I strongly recommend.

  5. Masoud Hazan.

    The service was great. They were on time, movers very polite and careful. All went smoothly. I was very satisfied and if I move again will certainly use them. I recommend this company to anyone looking for a mover.

  6. Moved to California.

    A one van lines was the choice I picked to move, because of their reputation and professionalism. They were very careful with my furnitures and items and were very punctual wit their service. Joseph and Mark were very kind, honest and supportive throughout the entire process. I would definitely recommend them to anyone.

  7. A Dirty Company.

    I got a text from this Company Bashing , a former employee and the company he now works for ..NO CLASS Grow -up Because of the TEXT we decided to go with the other company and the service was great.

    I have Proof This was Sent to My Phone

    : ? Brian Carmichael is no longer employed at A One Van Lines, he is now an Independent Moving Broker and sells jobs to Movers. Brokers take no responsibility for your move and misquote frequently. As a return customer to A One Van Lines please accept a $50 promotion for you and any referral. We look forward to hearing from you soon.

    A One Van Lines ?

    Opt-out reply STOP.

  8. Worst experience ever.

    Long story short my quote was originally around 1400 dollars . On moving day because of a mistake on my inventory list my price would have been around 2400. After a lot of back and forth happened and after I took several things off the list I got my price down to 2150 . I ended up leaving serveral items at my former apartment and had my parents store items at there house. Then I found out that if you miss your delivery day they would have charged me 1050 + a 250 fee to store my items for the 2 days I needed . I knew there would be a charge but 1050 and 250 is insane.

    They are unorganized and unprofessional and Susan is the worst of them .

    I’ve moved a lot and this was by far the worst move I’ve ever had . I told them I was going to review them everywhere I could find and I’m doing just that . Hopefully I save someone else from the nightmare I experienced.

  9. Moving.

    I had A One Van-Lines move me on Friday, February 15th, 2019.
    From the moment they arrived, it was exceptional and professional service to the very end.
    I have to give kudos to Errol and Perry as they went above and beyond to give exceptional service. There was also another gentleman with them but I did not get his name.
    At one point, I was so overwhelmed that I started crying and Errol consoled me and said "Miss Edwards, don't cry, you are in good hands".
    They are true professionals to their craft. Perry always had a smile on his face. I will recommend A One Van-Lines to anyone I know that needs a moving company.
    Thank you A One Van-Lines, Thank you Errol, Perry & the other guy.

  10. A One Van Lines GREAT COMPANY!

    A One Van Lines is one of the best movers in new york. great buisness. great people. very smooth love them!!

  11. A One Van Lines.

    First, we would like to complement A One moving company, especially Susan and Yosef for their help and professionalism in the moving process from our Home in Pennsylvania to our home in Florida.

    Before our move there was a lot of confusion because there was a lot to do and little time to do everything.

    So, here is where Susan and Josef came in and explained the moving procedure to us.We sat down and closely listened to them and all of a sudden things came right into view and we both just relaxed. As they spoke with us on several occasions it felt they almost became friends or family members to me and my wife.

    When the movers came for our move the drivers put everything in the moving truck very carefully and got ready to move our belongings .
    .
    Unfortunately there was a pending hurricane that was predicted and they had mentioned that if were going to hit then our move may take a few days longer then first predicted, which did happen.

    However, they did and continued to call us with the latest news, Once they were on the road again they told us exactly when the moving truck would be there and it was exactly the time that they promised.

    When they pulled into my community they drove to our home and after all of the paper work was completed they started to unload all of the boxes and put everything into the designated rooms where they were supposed to be.

    *NOTE: my we suggest that every box or carton be marked by number and place as to where everything should be, it will save a lot of time and problems when everything being put in is proper place..

    You know what? We have developed a friendly business like relationship with them, as a matter of fact we still keep in touch with them.

    Anyway may we suggest if you ever have to use them especially Susan and Yosef. You won't be disappointed.

    Marty and Shelly.

  12. Outstanding Service.

    I Chose A-One Van Lines For my Move from Brooklyn to Virginia and we could not be happier with the level of proffesionalism and Service provided by The Office And The Movers They were Prompt Proffesional and Extremely Knowledgable after Getting phone call after phone call and a thlusand emails A-One Val Lines was the only Company that Reached out to me in a Very timely and Organized mannerThat is one of the reasons what made them stand out from the rest of the company's They didn't pressure me or Make me Feel Uneasy in any way whatsoever such an excellent Experience from start to finish The Pricing Was Excellent and I Recieved all my Items in the same Condition they were Picked up in I Would recommend A-One Van Lines to All My Friends Family and Anyone looking for a Reliable Moving Company Thank You Guys.

  13. Thank you A One Van Lines.

    I moved with this company after interviewing a few moving company's to help my family with our move, I am so happy I went with A One Van Lines, these guys worked hard 7 fast at the same time making sure nothing was damaged, I can't thank Eric & Josef from dispatch enough for all of the intention given to our move.

  14. Still waiting for furniture.

    Recently hired this company to move my daughters things from Queens NY to Atlanta GA. My daughter got rid of most of her things and had very little to move. Everything was put on the truck before getting a final bill. The bill was only a couple of hundred dollars more than the estimate but that did not include the 15% tip that was expected to be given to the movers. The biggest issue is the movers told my daughter to put down available to receive date as five days from the time they packed it up. July 31st. It is now August 13th and she still does not have her things or any information as to when they will arrive. When speaking with Eric the manager, he said that they had 7 to 14 days from the receive date to deliver her things, and it is based on the date that she put down to receive her things. Still waiting for delivery A one van lines. You have been paid the 2300 dollars that you charged and you did not have to wait 7 to 14 days!

  15. Beware!! This company write themselves 5 star reviews !!

    I was very disappointed with this company, they gave me $ 875 estimate for moving 3 bedroom house from Queens to Brooklyn , was 4 guys which worked very slow but interesting point that it took them 8 hours to move plus they charged my husband for the mattress covers which they "forgot to give us back''.
    Before unloading the track they ask for payment, explaining that they want to make sure we will pay, anyhow the bill was $1775 total plus they damaged two couches, audio monitor and walls . It was basically was $ 1000 damage at least . When I called Susan and explained that I m not happy about damage she changed her sweet tone of voice and told me that I didn't purchase extra insurance for covering big damage like that and offered me $100. It was ridiculous!!
    I m still waiting for her $100 which would not change anything.
    I m writing this review just after moving back to Queens and another company charged me $695 total for moving the same stuff. It was suppose to be the right price!
    So, if you're new in the city and don't know the market it's easy to find such people, what can I say ,
    I learned my lesson, and I m actually surprised how this company had good reviews which I read before hiring them..

12

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