All American Moving Company

2 Reviews: Add Review

1. Boca Raton Based, Did Not Honor Contract or Make Good on Obligations.

   If you are looking for a company that cannot keep its commitments repetitively, underestimates costs, has subcontractors that overcharge (or appear to make things up), picks up later than promised and delivers even later than that (3½ weeks from pickup), treats your things worse than the stuff you were going to drop off at Goodwill or Habitat for Humanity, damages your furnishings, crushes boxes in transit, doesn’t finish putting together furniture because they lost parts in transit, and holds your goods hostage for a cash payment on a Sunday (when delivery was supposed to be Monday or Tuesday, or at the latest Wednesday) after a Friday night phone call confirming that Sunday delivery, one that promises the moon and delivers table salt (late), than this is the company for you.
   
   
   I reduced the furniture to be picked up including elimination of a queen bedroom set (headboard, footboard, dresser, night stand), removed the treadmill and exercise bike, removed the big screen TV (unwrapped), removed the lawn mower, removed the recliner chair, removed ALL 15 pieces of art (5 large, 10 medium) that they wanted to charge an additional $30-$50 just for wrapping, reduced the box count originally at 60, removed the commercial oven – the size of a fridge, had them NOT include the shelves of our refrigerator – again a $30-$50 wrapping charge per shelf because they were glass, and the original $3,500 quote still ended up over $4,600, including an $800 charge in supplies (my contract specifically says packing tape was included, but I was still charged by the folks picking up with no compromise, and if I paid in cash, they would somehow waive the Chicago/IL sales tax - not sure how they get away with that). I signed an agreement to pay another $1,700 upon delivery to South Carolina (cash or postal money order).
   
   They subcontractor continued to report delays in getting my stuff loaded, and then said the billing I signed was wrong, and that an extra $700 would be due upon delivery – now totaling over $5,000 including a fuel surcharge never preciously communicated and a higher rate for the ”binding fee” of $1,258 that I originally was charged $1,100. I have been severely taken advantage of.
   
   I went back to AM, back and forth with CW, and they refused to budge, holding our furniture hostage. Delivery was promised for a Monday or Tuesday, or at the latest Wednesday. I then get a call on a Friday night that they were coming Sunday morning with cash due of $2,400. I had the $1,700 in postal money orders on the agreement I had signed, but with banks closed, and me out of town until Monday, the earliest original promised delivery (3½ weeks after original pickup), they could not take a debit or credit card or compromise on the overcharges. We had to ask (new) friends in our neighborhood to borrow cash as the delivery folks had our furniture hostage and were starting to take off if we could not come up with the overcharged balance.
   
   The delivery was also not smooth. We are missing parts whereas our three-section couch will not stay together due to missing pins. Our other two-section couch was not put together. One mattress/box spring bed was left on the floor without a bedframe underneath as they did not put together one of our beds properly. A hutch was broken. My wife saw boxes being “thrown” off the truck which damaged two tall hanging boxes containing suits, blazers, and other dress clothes (I hate to see what my dry-cleaning bill will be to get rid of the wrinkles/damages). Yes, I have pictures of all the challenged goods. Why my wife tipped the two guys $100 (or I tipped the pickup crew $120) I really need to ask myself.

2. Never trust.

   Worst experience ever, before you use this company for your moving need think 100 times and never trust the reviews because the experience I had with this company was terrible, in the beginning they just try to get your business and after you pay the deposit money no one answer your calls, the salesman told me to tell him the inventory of my stuff and he will charge me regarding that list,but when the driver came to load the stuff he said no the salesman was wrong we charged by space and he charge me $800.00 extra also they charged me $137.00 when they delivered my stuff because they said it's long distance between the truck and building which no body told me anything about any of these in the beginning, I marked and told the driver that I have fragile items in these boxes and you guys need to be careful with, but after the delivery when I opened those boxes most of my items was broken, salesman told me in the beginning that the maximum time for the delivery will be 8 days but after pick up this time went to 12 days and later on to 21 days, I told them I need my stuff on Feb 7th but they delivered it on Feb 13th and Me, my wife and my three kids stay and wait for our stuff in the hotel and spent lots of money, in this company no bodies know when they will be able to do something, when I call the salesman no one answer the phone and after hours if someone answers, they said oh I don't know it's the headquarter, you need to call the dispatch when I called the dispatch they said oh we don't know we will call the driver and call you back or the driver will call you but no body call me and I was calling and calling different numbers and wasn't able to get any accurate answer about the pick up and delivery of my stuff, on the top of all these I didn't know with whom I am dealing because during this time I heard and saw on the papers different companies name like ( All American moving and storage, Swift moving company, Franklin moving company) and I didn't know who is responsible for my moving and who I have to call, since moving is so stressful and no one like and want more stress and no one likes surprises and willing to pay extra money than they expected, so it's better to find a professional and responsible company to help us for our moving need.