On this page you will find reviews on the company All In One Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating All In One Moving and Storage – 3.2 (calculated based on 109 reviews).
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Resolution.
I had written a previous review on this company, that was much less than desireable. To my surprise, a Customer Service representative named Lizzy reached out to me and wanted to try to fix the experience that I had with this company. She assured me that my experience was not common and she was unsure of why nothing was done to reimburse me at the time of delivery. She was very professional, very understanding, and very apologetic. This experience with Lizzy has really turned around my opinion of All in On Moving. She took the time to understand exactly what had gone wrong with my delivery so that in the future this would not happen to myself or any other customer. It was a huge relief to know that human beings do work in this office! She assured me that the driver for my delivery was brand new, but still should not have handled things the way he did, especially regarding my furniture in pieces. She kept in contstant contact with me to make sure that I was compensated fairly for my horrible experience. She liased between myself and her manager to make sure that I ended up happy.
The best thing about All in One moving was that even though I packed everything myself to save the material charge- nothing was broken at all. This means they really do care about the packages they transport. The team that picked up the boxes in New Jersey was helpful as well. They wee fast and diligent. The only thing that went wrong was the delivery which was probably just a series of unfortunate events.
If you use All in One Moving, please make sure to contact Lizzy if you have any issues as she was very helpful. If I had spoken with her in the first place I am sure none of this would have happened the way that it did.
Thanks Lizzy! :).
Horrible experience.
All in one moving started out with great customer service. But once they had my furniture and belongings I realized I should have rented a haul and done this myself. The delivery was scheduled for Friday Saturday OR Sunday in Miami. They called me on Wednesday night and told me it was being delivered tomorrow. I was 4 hours away in Orlando on a work night. When I called the office they told me to work it out with the driver. I asked if the driver even knew that we needed a shuttle and I was assured that, yes, everything was taken care of. I called the (outsourced) driver and he had no clue we needed a shuttle since our new apt did not have room for an 18 wheeler. The driver asked me (while I was still in Orlando) if I could rent a Uhaul myself!! When I said absolutely not- as that was what I was paying you 2k for- he finally decided to coordinate it himself. The delivery was 3 hours late and they did not reassemble any of my furniture which wAs included in my contract. NOTHING. I came home to a dining room table, tv stand, and bed in a thousand pieces. They said there was nothing they could do to reimburse any of the 2,200 I had spent. All in one moving is not worth a penny of your money.
Moving Company SCAM!
This is the company's 3rd attempt to maintain a moving company. The other 2 "companies" were shut-down due to numerous violations and stolen goods. The current company, All in One Moving and Storage of Brandon, is managed by "Nathan Parker", but his real name is Nathan Parkhurst. Once you google his real name, you will find that he has a long criminal record, including theft, armed robbery and kidnapping. This guy is dangerous. We contracted with him because we originally received "great" reviews from the employees at our storage unit, Budget. We had no idea of Nathan's previous history due to him providing an alias.
Only half our stuff arrived to us, the other half was stolen and sold off at garage sales. The items we did receive were damaged. There were several boxes that had imprints of shoes because they had purposefully stomped on the boxes. Nathan arrived one day late to pick up our items, and then held our stuff hostage for 7 days. When we finally filed a police report that is when he showed up with 50% of our stuff. They claim to have movers insurance, but that is a lie (or at least they will not provide the information in order for us to make a claim against them). BEWARE! We will be happy to provide pictures of the damaged items at your request. We also have a police report case number we can provide.
Never Again.
I have used All In One Moving twice. First time: 2 hours late, charges for stairs and being a new customer weren't included in the over the phone quote. The second time: dropped my piano 3 times dinging up a hard wood floor and breaking a wheel. We had them move 2 nightstands that weren't included in the original quote. They put them on the truck without questioning and when they arrived they charged $50 extra for about 5 minutes worth of work. When I questioned the charge the supervisor was very rude and said because I wouldn't settle for the damages to the piano right then and there they were charging for the night stands. I said I would pay the charge but was going to write reviews on the internet and call the Better Business Bureau. The supervisor then became very argumentative and threatening saying he was going to write information about me on the internet and that I wasn't being a good customer. I thought the business was supposed to be good to the customers. I will never use them again.