Alliance Van Lines inc.

37 Reviews: Add Review

1. DO NOT USE- one star is generous

   DO NOT USE THIS COMPANY- seriously, heed my warning because I made the mistake of not reading the reviews.
   
   For packing, the guys who came were careless, almost leaving stuff behind as they did not look. They arrived late, and tried to keep pushing the time despite the fact that I kept telling them I didn't have leeway with timing when I had to be done, and were quite rude about it. They didn't have any hanging boxes, but promised they would repack my nice clothing when they got to the warehouse, which they definitely DID NOT due, and instead left it stuffed at the bottom of a box and when it arrived the box was torn and my clothes were filthy
   
   SPEAKING OF ARRIVING- when it arrived half the furniture that they arrived with was broken- my desk, my beautiful dresser, my storage cupboard...all had to be thrown out- my glasses were all broken, with almost none surviving- the icing on top of the cake is that they lost a bunch of my boxes, including the one that has the parts to put my bed together, and at this point won't give me any timeline for when the stuff will be found OR they will assume it's lost and reimburse me.
   
   SERIOUSLY DO NOT USE THIS COMPANY

2. No show….No call

   Paid up front and set dates as required. They never showed up and never called!!! Lost wages and additional lodging we’re not covered. Hands down the most irresponsible company I’ve ever dealt with.

3. Stress free move

   Nelly is awesome. Prompt responses to my emails. Very patient with me and my million questions.
   
   The movers were very careful with my boxes and furniture. Boy, they were fast at loading and unloading!

4. I move from London ON to Kamsack SK 1 brom apt.

   I quote before others movers. some more expensive and some more cheap. But I took my deal wit Alliance. I talked with Nelly Dales. to arrange my Moving costs and she explained me some cost may vary in the travel of my move, but not too much. the key I think is to do a good pack in boxes no send loose stuff. I got my stuff in Kamsack SK in the time the company said. and I did not have any bad experiences, and at the end I felt very happy to hire Alliance Van Lines they were very good. I got nervous the day the company had to pick up my stuff. they came a little late but. this people work very hard, my stuff was a 1 bedroom apt. I had to understand they were coming from Toronto. loading and unloading moving stuff in the route to London. finally they pick up my stuff and the day of the delivery was the same they come from Regina delivering and picking moving stuff. the I think I did choose the right Company they are hard working and very polite people. and my word are to say is thanks a lot.

5. Stay away from this company!!

   0 Stars if I could
   
   I have moved many times. This company was the worst service I have ever experienced. The movers DELIBERATELY damaged our property and possessions causing thousands of dollars of damage. When confronted, they said "just claim it". We had our belongings stored for a few weeks between homes and our things came back to us with some stuff missing, most of our things that were plastic were melted/warped, box corners and cords chewed. When it came to unloading, the movers held our stuff ransom and demanded an extra $300 CASH ONLY for a "long distance carry" because they didn't want to back into our more than double wide driveway (the door to the road is 46 feet). The ongoing claim process was a nightmare where they change their stories and they do not stand behind their word. In the end, we got $0 back despite our claim, had to pay $300 cash and were charged about double what we were quoted.

6. Move from scotch creek to sechelt, bc

   After going through 24 moves, I must say that this was the best move EVER! I wasn’t even present when the movers picked up ( with some packing) our belongings. In every one of those past moves, things have been lost or broken, much to our inconvenience, but NOT this time. Everything arrived intact, with not one thing missing. It was a refreshing relief. Plus, the delivery guys were courteous and gentle. I’m truly impressed! Lynn

7. Nightmare Movers!!

   Almost every single item they moved was damaged. We sat in our new home waiting a month for our furniture and contents to arrive. Nelly`s comment, we`re on time; making her own time up in her head! Brand new boxes damaged beyond belief, new furniture chipped and scratched .2 brand new flat screen tv`s, totally broken, makeup dresser looks like someone smashed it with a hammer. Stainless garbage can, looks like someone used it as a punching bad. Guitar amp GONE! air conditioner broken.The list is endless, I cant believe the amount of damage and nothing in return except an offer of $50.00. Do yourself a favor use anyone else, stay away from these thieves! One of the worst experiences I ever lived. Nice and friendly in the beginning, of course, most completely incompetent moving company in Ontario. I dont even want to give them a star, they deserve a negative number!

   

8. Good Reliable Service

   Our move went smoothly with this company. The movers were quick, efficient and reliable. They wrapped up some of our items and took good care of us. We were happy with our move. Alliance did what they said they would do. Nelly is great. She responds right away and handles the financial end of things as well as the booking. We were pleased at how well they did. Thank you for your service.

9. Move from Alberta to Saskatchewan

   We chose Alliance for our move, because the Nelly was prompt to respond to our request for a quote and was extremely helpful with managing expectations. We ended up moving more items than we put on the list for the quote, but the end cost was still reasonable. A few items arrived with small dings but that was because we didn't wrap them property on our end. Overall, we were very satisfied with the service from the office and pleased with the attitude and efficiency of the movers at both ends.

10. Amazing!

    We moved from Vancouver to Ottawa and we chose Alliance because they were responsive and clear on how they operated and what fee would be included. We gave a list we were off by a little bit but they were still reasonable with the pricing and it got here quicker than they told us. A few little dings here and there but that’s expected. All in all the movers and the office staff were very helpful and patience because I was border line crazy. Highly suggest booking with these guys

11. Scam manager Nelly Dales

    These people are scam. The general manger Nelly is rude, ignorant. She can not read properly. Charge u doble the amount of quatation. This company is scam and this manager is rude, does not know how to talk with customer. Dont make mistake of choosing this scam company.

12. Awful from beginning to end

    This was my response to the final phase of my ridiculous experience with this company. I kept my composure the whole time in the hopes I would leave a happier customer. Most of my move was damaged, totally around $800 for new things - that I no longer have.
    
    All good.
    
    This is absolutely appalling and shocking lol. I'm just grateful I don't run a business with customer service being the last priority on my list, or work for anyone that has absolutely no cooth or conscience. Blessed.
    
    Clearly this company is so hard up that you have to offer ridiculous settlements for damaging most of my belongings and are incapable of doing the right thing. At the end of the day, I understand this is how you've been trained and are just doing your "job".
    
    No insurance was once offered to me.
    
    And I even asked when I spoke on the phone with the agent, and there was no follow up. I see how things operate. And that's fine. I'm not the one ripping people off, so I'm good.
    
    I hope that your leadership team recognizes the unethical, disgusting circus they're running and hopefully has something plotted on the road map to be better in general to the humans investing their money and trust in you. And that their belongings will be delivered the way they were shipped. And if they're not, a better and clearer understanding from the beginning with the risks of using your services, and that being a priority conversation to be had. Or the fact that mainly you will do nothing when it comes to giving a good experience and will take no responsibility. Or that your saved replies and macros are how you "support" your "valued" clients.
    
    My experience from the beginning of this has been awful. Very poor customer support with passive aggressive statements and treatment when someone was actually typing a response themselves - and not leaving it to the generic copy and paste scripts used. I chose to just leave it alone in the hopes that Alliance would come to a reasonable resolution considering half of my life was damaged in Alliance's hands. 
    
    I think my expectations were too high, and shame on me for thinking this would be rectified.
    
    In my last stitch effort for your establishment to turn my experience around, I am left feeling embarrassed that I trusted in you to have the same level of care in my life as I do. And that you're offering and opinion of my personal belongings I worked so hard for, and my worthiness as a human/customer is a measly $45 dollars.
    
    Just a garbage experience from the beginning. Way to go Alliance!
    
    Maybe mine and other customers situations alike can be shared for feedback to your leadership and management team to induce change for any of the poor souls that will come to you and offer you their business in the future.
    
    You guys keep the $45. Seems you need it more than I do. 
    
    Best,
    
    Nadia

13. Excellent Service and support

    Very smooth pickup and delivery of luggage. Charges didn’t exceed the quote and luggage was brought all safe to the destination. I am glad to choose Alliance Van Lines and surely would be my first preference for any further move.

14. I did not think I could be so disappointed

    There is a 5 minute scene at the beginning of Ace Ventura: Pet Detective, where Jim Carrey does as much intentional damage to a package he's delivering under the guise of recovering a stolen dog.
    
    I have to wonder if the apes hired to move our belongings were channeling this movie as they trucked our things across the mountains. We made the mistake of packing our things ourselves, meaning they weren't responsible for damages. What joy they must have taken hearing things shatter as they lobbed boxes labeled 'fragile' into the back of their truck.
    
    Ours was a small move. The initial quote seemed reasonable. The final price was well over twice their initial assessment. And that was after reducing it by two hundred dollars when questioned storage fees that they insisted would be covered in the initial contract.
    
    As we unpack our belongings in our new home, what was eager anticipation of starting a new life has turned into a drawn out horror movie as we unwrap the literal shattered remains of what were once important memories.
    
    Congratulations, Alliance Van Lines, you have utterly redefined poor customer service. The bar for disappointment has been set to an unbelievably new low.

15. Poor service; do not use this business at all!

    Unfortunately, most of the items were damaged and some items were missing. I was hoping to get a more reasonable service from this called triple-A company. In the beginning, they gave me an estimate of 1310 pounds. However, once the driver arrived in a rush, mentioned I do not have time to wait here and discuss anything and you are dealing with this company and not me! Very rude behaviour! They were supposed to give me a scale certificate but simply mentioned that the driver estimated 1810 pounds as per space and time. Called their office in Toronto to ask for a scale certificate several times and finally, someone was supposed to call me and explain the scale certificate. No one called me!
    
    Before signing the contract the manager was very kind and responsive. Once I signed the contract and paid the balance, the story changed. One time, I called their office to talk to the manager and she mentioned that I am not in a good mood and haven't had my coffee yet; showing their professional customer service care! Very interesting!
    
    Also, they cannot do simple math; send me the final bill for more than 5 times each time calculating the weight and final bill wrongly.
    
    I filled out the inventory list in advance but the driver did not have this list and called me a day before pick-up day to ask me about the items that I am going to ship. Interestingly, he mentioned that I have more items comparing with the inventory list that I have filled out but he did not have my list!
    
    No scale certificate was sent to me and once I called their office in Toronto to ask for one, someone told me that will get back to me soon! No one responded. I would never recommend this service to anyone.
    
    Overall, there were some other fragile stuff broken and the way that the items were shipped was not in a professional manner. Basically, I was not supposed to buy insurance for every single item that they were moving but they treated my stuff like waste removal. I submitted a claim form asking for compensation of the damaged item but after more than 10 weeks waiting, they send me a letter that considering the deductible $425 (never has been mentioned in the contract), I am not eligible for a refund based on the basic coverage.
    
    Also, you emailed me 5 times with a miscalculated final total; as mentioned. It sounds that their offices are not coordinated together. I paid the final total in advance but a few days before the delivery date I received a call from their Toronto office asking me to pay the total again! Unfortunately, this is the worst experience that I have had with a moving company. NEVER RECOMMEND THIS SERVICE to anyone!