On this page you will find reviews on the company Alpha & Omega Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Alpha & Omega Moving and Storage – 2.5 (calculated based on 45 reviews).
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Good experience.
I had read negative reviews online and was very worried that the movers wouldn't show up when expected or would handle my things carelessly, however my experience with Alpha Omega Moving and Storage was mostly good. The crew that loaded my things seemed very experienced. They wrapped my furniture in blankets and secured them well with tape. They were very careful in loading everything onto the truck. My load was delivered from storage within 4 days of the earliest available delivery date I had given them, and that was two states away from where it was stored. The delivery crew was also very careful and considerate. They made sure everything was placed where I wanted it. I was especially concerned about my expensive piano, and I have to say it survived the multiple loading/unloadings and over 4 months in storage in great shape. My criticisms are that they use the cubic feet method (as opposed to weight) of estimating and charging which seems to me that it could allow for padding of charges. They also don't refund any unused storage payment.
Liars And Thieves.
When I inquired about Alpha Omega Moving and Storage, I received a call from a man named John Gallo. He claimed he was the owner. He told me an entire story about how he was previously the VP for Allied Van Lines, that he owns the business with his sister and brother and between them they had 90 years experience. He said the company drug tests their employees and runs background checks on them. He invited me to look at their reviews and swore they had amazing things to say. I did google them, and saw mostly negative reviews on yelp and other websites, however on google it sounded as if people had been paid to write in some of their good reviews. They sounded generic and fake at times, but it was this way for many other moving companies as well. I should have listened to my gut instinct, but I was running low on time and funds. When I inquired why there were some low reviews, John Gallo explained that the company used to run all over the country and had other employees that were no longer with them. He blamed these "ex" employees for the poor reviews of items being broken or prices being raised last minute. That was the number one complaint I saw, was people were quoted one price, just to have a much larger amount added in later. He swore this was no longer an issue since he took over, and that they only operate from CA to WA and back for better service now. This was a lie as the movers told me they had just come from Chicago when they later arrived.. He quoted me $1600 for EVERYTHING I said I had. I even explained that I may sell a few items before moving and would have less. The only reason I proceeded with them was because I was quoted higher prices from other movers. I had explained to John Gallo that I had only $1600 to spend. If my estimate was not accurate we would have trouble. John Gallo gave me his word that the estimate would have "wiggle room" for items that may have been forgotten to be mentioned. His exact words were "People always forget certain things here and there like the vacuum or microwave, so this estimate is for certain going to cover everything you've told me and more if needed. I think it will suffice so much you'll actually be able to take some money off if we need to. The day the movers arrive, if you've sold anything then we'll lower the cost. Just give me a call and I'll let the movers know. No problem."First, I was told the movers would be coming on Saturday May 13th. They called Thursday evening to announce they would arrive between 3pm-5pm Friday May 12th. This cut an entire day off for us to prepare. We were scrambling to finish packing and I had to call out to work in order to finish, losing more money. Then, Friday rolled around and no movers. At 7pm I get a call that they will arrive at 8pm. They showed up at 8:30pm. The first mover Johnny Hernendez took out all of the paperwork while his partner began grabbing things and loading them up. I have moved many times and movers NEVER begin loading until the contract is signed and all final numbers are discussed first. I was also told that there would be 3 men to help, there were only 2. The entire first 2 hours while his partner loaded the truck, Johnny kept telling me to just sign things without clear explanations. He said they were just papers saying they are not responsible if certain items are broken, etc. I did not realize I was signing papers that stated in small print that any stairs were $75 EACH flight, any elevator was $75, and any "long-haul" which is over 75 ft from the truck to the door of the aprtment was another $75! I was never told any of this to begin with. I had an elevator and also two flights of stairs between the two apartments. Again I have moved once a year for 9 years and have never heard of this from any mover. They stated from the truck to the elevator, which was a short 30ft, and then the elevator ride up, and then 30 ft to my door was over 75 ft so they charged me $75 for that. I was not aware that Johnny was having me pre-sign part of the contract so that he could fill in the numbers after. Also I specifically told John Gallo that I would definitely have about 15-20 LARGE boxes from Uhaul. However he told the movers I said medium boxes. I kept asking Johnny Hernedez what my final numbers were and he refused to tell me, just kept saying I have to wait until everything is loaded. Made no sense to me, but I had no time to find other movers since we were supposed to leave from WA to CA the next day. Since one man was doing most of the work (we tried to help to speed it up and they refused saying it was a liability for us to touch our own things), the loading of the truck took over 5 hours. By the time they were done, it was 2am. They also let me know they had been up for over 24 hours, and intended to drive our things immediately back down. This made me wonder if they were on drugs. So when Johnny finally told me the grand total, it came to $2600. An entire extra $1000 for the exact items John Gallo and I discussed. I had exactly everything I had told them I would have, no more. He counted every little thing as a separate item charging me for it, such as my patio table, then he charged for EACH little, plastic patio chair, even though I had said I had patio furniture and I was quoted for it as a whole, not 5 separate items that were small and weigh nothing. The chairs were also all stacked not taking up space. He also argued claiming I supposedly would have 15 medium boxes but I really had 17 large boxes, saying it took up so much room that it would add an extra $1000. I had said 3 times to John Gallo I would need 15-20 LARGE boxes and we went over the estimate 3 times. He lied about having any "wiggle' room in the price. Johnny Hernendez taunted me to go ahead and call the boss. He knew it was late Friday night or now 2am on Saturday and no one would answer. I tried calling John Gallo and surprise, no answer. I texted him everything that was happening and never heard back from him at all over the next 3 days. I told the movers I did not have this money, but they refused to unload my items. They said IF they did I would still be charged for their labor. I told them I wanted to leave behind a few items then to lower the price, even though they were on my list to start with, and they refused. Johnny called his operations manager (but stepped outside where I couldn't hear), and when he came back in he said "My ops manager says we ARE taking the items and leaving the price as it is. You can call the office Monday and speak to someone and they can give you a discount for everything. But we are not taking anything off at this point or we would have to recount everything. We are tired we have been awake for over 24 hours and we have to head out." When I asked about if they drive day and night he said yes and if we weren't in CA at the time they arrived, which could be earlier than what we discussed, I would be charged even more for storage. I didn't know what to do as I had no time left, I had to be in CA for work by a certain date and since it was the weekend no movers would be available to book last minute. I was forced to accept the papers against my will stating the $2600, as they refused to remove or unload my items. However I did write that I asked the movers to unload items and they refused, on the contract. My mother was there to witness everything. On top of that, despite not letting me take anything off, I had one last piece of furniture sitting in my living room that I had discussed with John Gallo and the movers from the very beginning. It was a wooden, boat shaped bookshelf that I was trying to sell. I was unable to sell it so I was told we could add it on for $60. Again the movers knew about this from the beginning. However because it was heavy and they were tired, they refused to load it. They also said it was not included in my paperwork with the $2600, the extra $1000 they added on. So they would not unload what I wanted or let me leave certain items behind (which no one should ever be forced to have to do the day they are moving) but refused to load the one item we wanted. This particular piece we bought from a furniture store for $800 only 3 years earlier. Johnny Hernedez and I began arguing and he tried to yell and intimidate me in my own apartment. I think he thought he could just say or do whatever he wanted since I am a woman and it was just myself and my mother. We felt very uncomfortable and bullied. My mother tried to ask if he would at least take it outside for us since we would HAVE to leave it, he ignored her and walked out and they drove off with our other items. We were forced to move this very heavy item ourselves into our hall and just write a note saying "FREE" on it. What a loss. I still can not believe all of this as I am writing it. My mother and I were supposed to take our time down to CA and had a couple of stops planned out, but since the movers said they would be driving day and night and wanted to squeeze in a few more jobs in CA, we had to cut everything out and drive 9+ hours a day to try to make it. They arrived shortly after we did, if we had not been there they would have charged us more for "storage". On the way down I had tried to call John Gallo, I had to use a blocked number so he would answer the phone. When I asked him if he had received any texts, he replied no. He also hung up on me in the middle of talking, but when I called him back he pretended it was an accident. He also continued to talk to a coworker while I was on the phone and trying to go over everything. I heard him order a cup of coffee, and suddenly he goes "I am in the hospital about to have heart surgery, I can not go over all of this right now. I just can't handle it." Then hung up on me again.I called numerous times to the main office and finally received a call back from a Phil Cohen who claimed he was a manager. I asked about John Gallo and Phil told me he was definitely NOT the owner, but just a sales man! Phil offered to take a small $300 off for our troubles but confirmed himself saying that just because my boxes went from a medium size to a large size should not add $1000. I actually recorded him saying this. Yet he had no good or clear explanation still of why my price did in fact go up $1000. He also did not put a AAA discount on the new, total price like he did the original one. He argued we were getting a huge discount with $300 and did not care at all about our left behind $800 piece of furniture.When the movers arrived in CA they had attitude and had the audacity to tell me I had kept them waiting while I went to go get the final cashiers check. I had to call relatives for the money because I literally did not have the extra funds. I was using my entire bonus from work and tax refund for this move and it was completely wiped out from them. And now I owe relatives money back. They refused to unload anything until they had a cashiers check in hand for the full amount or they would keep my furniture. They finally moved everything in and added another $250 for the two flights of stairs. That "$300 discount" was put back on with all of their charges for stairs. It was supposed to be $75 per 8-10 steps (is it 8 or 10, makes a huge difference but they would not clarify) yet they added $250 back on. I just wanted these men gone and out of my life at this point. I had also requested a different mover than Johnny Hernendez since he had been so awful and they refused. Once they were gone, we realized we were missing a couple of boxes of kitchenware, and old, valuable, classic records that were my grandfathers. We also noticed our coffee table was not the same. It looked VERY similar but was in fact larger and scuffed up. They had swapped ours out for this one. We tried to call Phil Cohen again and email him to let him know, and received absolutely no response. I am reporting them anywhere possible and warning anyone to NOT use this moving company. I am also reporting them to the Federal Motor Carrier Safety Administration. I would have reported sooner but had no time between rushing to get to CA, unpacking and immediately starting work. I do not know how this is legal, and I hope the government begins to crack down on moving companies taking advantage of people, holding their items hostage and raising their prices once they have your items. It is not right or moral. .
Worst Moving Company Ever!
Alpha and Omega Moving and Storage is the worst moving company ever! Not only did the quoted price double, half of our belongings were never delivered or were "stolen". Specifically my 10 yr olds complete Lego collection. They have still never made good on any of the loses. Hope this company goes bankrupt. Please help see that they do, don't use them. You'll be sorry.
Alpha & Omega Moving & Storage.
It has taken me three years to get over our experience with this company. We moved in March of 2014
First, the quote was provided over the phone, no-one came to our home to inventory what was being moved. My husband walked from room to room on the phone with Meesha and told her exactly what was in each room and in the garage. The quote was $2,200
On moving day, the driver showed up with two assistants in a rental truck. It seemed to us the truck was too small to move our possessions, as they already had another group of items loaded into the trailer.
After several hours of loading, the lead/driver told us that (1) there was much more there than anticipated and the charge would be over $6,000!! And (2) They would not be able to load all of our belongings. With the majority of our possessions loaded, we felt we were between a rock and a hard place.
Feeling we had no other option and already far further into the afternoon than planned, we went ahead. We loaded the items left behind onto a pallet and shipped them bu UPS Freight at an additional charge.
The truck arrived when expected at the destination. There was some damage to various pieces of furniture. Payment could only be made by cash or money order! No checks, no credit/debit cards, and paid before unloading. When they were finally finished, they ended up taking off with our hand truck.
This company is truly a bait & switch operation. If we ever need to make another interstate move, we will go with a nationally recognized carrier. AND they will have a representative who comes to our home to provide a binding estimate.
NIGHTMARE!! Do not use this company!!
I wish I would of took the time to look into this company before using them! They are the worst company I have EVER worked with. They quoted us $1200 to move our things from California to AZ and ended up charging us triple that $3600. We were supposed to receive our things Thursday never got there it hadn't even been loaded again called multiple times no one could give us an answer on when our things would arrive, finally they said Sunday Monday, we again called multiple times and again they said our things had not left California now it's for the following Wednesday. Complete nightmare they will quote you a low price to lock you in once the movers arrive they slap you with additional charges that you are not expecting and leave you with no other choice but to use their terrible services. When the movers arrived they made us sign a bunch of blank papers with out totals and then they rack the "total" up and you get screwed over because _"you signed the contract" they are extremely misleading rude and tell you you should of read the contract before signing -They don't care about the customer avoid yourself a looonggggg nightmare.
My experence with Alpha & Omega.
DO NOT!! Hire this so called company!! They quoted me a price at $1,400. After they so called loaded there truck, it was now $29,000. And I needed to help them load the truck because it was getting to get late. 11:00 P.M. I needed to leave that next day so I had no choice. When the truck finally got to my new address, my 1700 cc yamaha had a dent in the rear fender. Of course they stated it was there before it was loaded. BULL !! They also lost 2 of my large boxes which had important papers,computor, T.V. and good clothes. I did let them know about the boxes and contents. They stated it was on another truck and would be delivered soon. 7 phone calls and 1 year later I DID NOT receive a thing. They kept denying everthing. THEY ARE A SCAM!! Please, for your peace of mind,Hire someone else.
3 weeks after they delivered the wrong bed, still waiting on my bed.
It's been 3 weeks since they've delivered to my final home. They delivered the wrong bed. My box spring and mattress is still no where to be found. I've called everybody I can, still getting the run around.
They never call you back. They tell you they'll call you a couple days in advance - maybe 12 hours, and it's not 'dispatch' but the actual driver - the final one could barely be understood.
I'll be contacting the BBB, posting everywhere I can about how terrible this company is.
California to Florida Move.
Please do not use this company..we can only hope they go out of business..they came to pick up my items and wanted to charge me double the amount quoted originally..many of my items arrived broken..they left some of my items in California because they said there truck was full even though they agreed to bring all of my items. If you value you your stuff..you will not use them.
You will pay double and more.
I had the most horrible moving experinence hiring alpha and homega Moving and storage.
They quoted me $1200 to move from California to Colorado by the time all my stuff was loaded in their truck they raised the price to $2100
And on the delivery it raised again to $2800
I had so many "missing" boxes and many damaged furnitures
I called the office several time and didn't get response from them and when they did the agent Phil was very rude and hanged up on me several times.
I was not sure how to proceed and felt a victim of moving scammers.
I found out that there is a way to deal with it by filing complaint at the FMCSA (federal motor carrier administration)
I'm sharing the link below for filing complaints with you for those who got scammed by this company already.
If you are looking for reliable company, this one is NOT to be hired.
Beware of Moving scammer.
I moved from California to Washington
And hire alpha omega movers
They sound like a legitimate company but during my move I realized that I hired the worst company ever.
They cheat me with the moving quote and over charged me. They almost doubled the original estimate.
The move was delayed and I received my household good about a month late with so many damages and missing valuable items such as art jewelry and electronics.
I've called the office several times and the owner Phil (which I found out later by the dot that it's a fiction name and his real name is Ofir)
Was very rude and hanged up on me several times.
I filed a complaint with the dot and still waiting for my case to be resolved.
Save yourself time, money and emotions and find other company.
Check their yelp and bbb to get better picture of what's going on with those scammers.
DO NOT USE ALpha & Omega Moving And Storage!!
I would first like to say (and I hate saying this), that I am a disabled veteran that suffers from many problems including agoraphobia and panic attack disorder, so my home and the things in it are a integral part of my life.
It started with the first call, we gave them a list of items that we wanted moved, and they gave us a quote. Then moving day came, they called us and said they would be there in 45 minutes, we waited for hours. They finally called several hours later and told us they couldn't make it that day, but they'd be there the next.
As stated they arrived the next day, they pulled into my driveway in their Penske rental truck (which should have been my first clue), and started to move things. The first hiccup started with my air compressor, when she quoted us our price she put down that my compressor was a 6 gallon pancake compressor even after we said 6,0 and that it was almost 6 ft tall. He then took hold of my sandblaster and called out to his helper that this was the compressor. I corrected him and told him, no that's the blaster, he then proceeded to tell me that I was wrong about my tools because the sandblaster was a 1 gallon tank. After we got that all figured out, they then charged us an extra charge for the compressor because it was labeled as unstackable and it took up more air space.
About this time, the second man fell ill and started vomiting profusely all over my driveway and my grass, he did ask for a bucket of water though, and rinsed it off the cement and into the grass. He spent the rest of the day laying down and sleeping in the front of the truck. He then went inside our house and started moving things out. He got half of the things out, and said they were done. I asked him about the rest of the stuff and he said that, that wasn't what he had on his list even though our copy did. He got on the phone and was on there for over an hour, and when he was done nothing had gotten accomplished they said it wasn't their problem. I asked what we were supposed to with the rest of our stuff, he just shrugged and smiled and said sell it, we left the next day so some of the stuff got left in the house and other things were given to friends, over three thousand dollars worth of stuff. Our original quote 2,139 and our cost ended up being 3,587.
We made our move and waited for our things to show up, we were putting it all into a storage unit so we rented one, thinking our stuff would be there soon. 21 days passed and we heard nothing. 5 days later we called and they said the truck would be there in 3 days. Those days passed and still nothing, finally after waiting a total of like 41 days our stuff showed up, though he called and said he'd be there in 30 min and he showed up 2 hours later. He showed up by himself and barely spoke English, my wife had to help him unload a few things because it was to heavy for one person. He emptied the truck and we found that we were missing a hand built table that I built for my wife, some of the boxes looked like someone played soccer with them and everything inside was broken, my 3000 dollar Mac tool box was bent,chipped,and scratched to the point where the top box won't sit level on the bottom box anymore, two of my work benches were broke, and one of my flat screen led tv's was hanging out of the box even though it was packed in a uhaul tv box and wrapped tight in tape upon pickup.
We then began the claims process, we sent them all the paperwork they asked for and the pictures as requested as well. 30 days later we received a email saying they would settle at 68 dollars, there should have been more than that in late fees alone even Phil agreed with that part. I was dealing with Phil about this but he doesn't seem to care to awful much as he gave himself two separate deadlines to get back to me and failed to complete his tasks. The last time I spoke to him he said that he would talk to claims and get back to me, we then got a incorrectly spelled email dealing with the "instractions" for filing a claim, which we had already done.
I have notice that they are not accredited by the better business bureau, they have plenty of negative comments on there as well. Alpha & Omega has since posted that they have remedied the problems, but I see no such change. I strongly urge people to not use this company, I will be pursuing other legal remedies, and also pushing for getting their name known to as many people as possible.
Beware of these Scammers.
This is an unethical company. Just read the reviews on Yelp and they are all negative. They call you constantly to get your business, but if you have problems, they don't answer the phone or return emails. They quoted me much lower on the estimate and I gave them an exact account of all my belongings. They raised the price over $1,000 on a one bedroom move that I have done many times for much lower.
They picked up my belongings on 7/28/15. The movers were late and smelled like marajuana. They had tried the day before to pick up my belongings over the course of 2 days instead of one to save them time. It's only a one bedroom apartment.
They told me over and over that my belongings would be in North Carolina very fast because I was on their usual "route". I called over and over to see where my stuff was and they kept saying it was in their storage facility in North Carolina, but they were backed up and busy so I had to wait for a truck. I got a call from another moving company on 9/23/15 (over 2 months later) that they were now bringing my things from Los Angeles and it had been there the whole time. They kept my things in California, lied about it, and then passed off the job to another company because they over booked.
I have moved many times and this was the worst, most stressful move I have ever had. The sales rep (Jaymee) blocked my emails (they all came back to me) and never returned my many calls. When I finally got a hold of Phil, the transportation supervisor, to file a complaint, he yelled at me and hung up on me. It was the rudest behavior from a moving company I have ever witnessed.
.
Very poor and frustrating.
VERY DISAPPOINTED AND FRUSTRATED..
Found their staffs to be VERY RUDE, ARROGANT and non-cooperative. After delivery address was provided (within a week of pick-up date), it took 20 days to deliver (that too after several phone-calls and follow-ups). while making the booking the lady over phone (DEE BLAKE) said that Washington is their "home-state" and they will deliver within 4-5 days after delivery address is provided, but YES, it took 20 days.. Every time I called-up to follow-up, the person on phone (PHILIP) asked me to read the contract which says delivery will be done within 21 days.
So, a word of caution IF anyone is willing to hire them (or may be any other moving company) - PLEASE READ THE CONTRACT CAREFULLY LINE-BY-LINE and DO NOT GO BY WHAT OPERATOR SAYS over phone. DEE BALKE, in my case, was "extra" sweet over phone and told all I wanted to hear about the move(i.e. it will be very fast, will be taken care without any issues etc etc), but in reality things are different. (in fact - I would recommend DO NOT HIRE THESE GUYS - THEY ARE THUGS)
On delivery, noticed that ONE BOX WAS MISSING(contained my son's X-box one with extra controllers, games, kinnect and few other items), DINING TABLE could not be assembled as they had LOST the screws, SOFA (newly bought) was DAMAGED and despite bringing this to delivery person's notice, he did not care and left with RUDE and ARROGANT remarks WITHOUT taking my signatures or verifying the number of items. I just filed a claim-complaint and hoping to hear back from them (with the experience I had, this is very unlikely)
Their estimates are UNREALISTIC. I ended-up paying1 1/2 times more than what was estimated. During pick-up there were lots of issues with the pick-up man and interestingly, you cannot cancel the pick-up as they've already charged 15% from your card. If u cancel, this amount is Forfeited. During delivery, the delivery man will not start unloading UNLESS u pay the balance amount. Once u pay the amount, then they will start finding ways and means to get extra money by saying the truck woudnt fit here so u need to pay extra, the distance to carry is more than 75ft so there's an extra charge etc. etc..
MY SINCERE ADVISE - PLEASE DO NOT HIRE THESE GUYS FOR ANY OF YOUR NEEDS..
I wish someone from legal department notices these comments/feedbacks and takes some action against these "un-professionals" causing so much of agony and pain to fellow-citizens..
Job well done.
I am more than just happy with the service that I got from this company. They offered a very reasonable price after the onsite survey and assigned the most efficient team for the packing and loading. The entire house was packed and loaded within just 3 hours and the transition was made with ease. Nothing was broken or damaged and the final price was well within the quoted amount. They also helped us setting up the furniture in our new house. Being honest, they never gave us a chance to complain. Job well done by Alpha & omega moving & storage.
Disgusted customer.
This was the worst experience I have ever had. I revived my belonging 30 days late. My boxes were torn up I'm missing some objects. They doesn't answer their phone nor return call concerning my things that are missing. I would advise you not to use this company no matter what. They will eve quote you one price then charge you another once your things are on the truck. All I can say is run run run dead beat company.