On this page you will find reviews on the company AMS Transportation Services Inc. from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating AMS Transportation Services Inc. – 1.5 (calculated based on 30 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Long distance move.
Warning !! Horrible horrible company.
They use a person named Bruce .
If you get a call from him hang up immediately.
Be aware. they were late for 5 days. don't believe their promises.
Very dishonest, Cheat.
They use a person named Bruce . He will make false promises. Then AMS will come into the scene. Movers are very disrespectful, rude. Will quote you so high that you can’t pay. Then they will threaten you to garbage your stuff. Beware.
The worst moving experience ive ever had.
We used this company to transport our furniture from Florida to Collingwood and it was a complete disaster, despite all of the assurances from AMS that they were the best company for the job!
Firstly, on the day of the move they ran over the allocated elevator time at our condo due to their staff arriving 2.5hrs late (a time that AMS had requested to arrive). Our condo tried to charge us an additional $250 for extra elevator time, AMS refused to pay this but luckily I managed to talk the condo management in to not charging me.
AMS then rushed to complete the move out and damaged nearly all of our furniture in the process. Despite assurances that they take great care with property and that everything would be safely wrapped, their staff arrived without enough wrapping blankets. I explicitly said to their staff on numerous occasions that I didn’t want our new white sofa leaving the apartment without it being wrapped, but when I was then trying to deal with the building management to prevent them charging us for the additional elevator time, AMS staff took the sofa to the truck unprotected.
When I realized what was happening, I went down to the truck and caught them dragging our $5000, 8 month old white sofa across the floor of their rental truck unprotected. At this point I tried to call the AMS office numerous times but there was no response. I called dispatch and informed them of what was happening and they seemed as shocked as I was about the situation and said they would speak to the team.. but by that point it was too late.
As expected, on arrival in Toronto all of the furniture was incredibly dirty and / or damaged:
Sofa: our sofa was covered in black dirt, hand prints, damaged fabric. In addition, one part of the sectional was a completely different color to the other. It looked as if it had sustained water damage
Mattress: The mattress arrived covered in dirt and again appears to have significant dirty water damage on one side
Book Shelf: The book shelf has had one complete shelf torn off and another one partially damaged.
Box Spring: The box spring arrived covered in dirt and stained
Headboard: the headboard was covered in dirty finger prints and has damage to one leg and the trim
Chair: one of our chairs arrived with dirty finger prints over one side
Lamps: three of our lights arrived with damage to the shades. The delivery person said that they should have been boxed. They were attached to the lamps when they were collected and it was not mentioned that they needed to be boxed which we would have done there and then with our other boxed items. Instead, AMS staff removed the shades at some point after collection and damaged them in the process or during shipping.
All of our furniture was less than 8 months old and we have receipts for all of the purchases. We submitted a damage claim for $5200 to AMS and after chasing and chasing for 6 months they finally mailed us a check for $19.
Needless to say, we will be taking legal action now. Please do your homework before using this company.
AMS Transportation via TLC Movers.
Please avoid this company at all cost, if you want to save yourself some frustration. I read the bad reviews, and I still went with them, after Pat from TLC Movers assured me that this company does thousands of moves and that I shouldn't be concerned with a few bad reviews. I'm here to tell you that it was worse than I could have imagined.
The pick up date was something I had to call several times to arrange. The driver called me the day before to say he'd be at my place around noon. He didn't arrive until 7:30PM, and he was alone. One guy to move a two bedroom apartment! I asked why he had no help, and his response was "I didn't find out about this until yesterday." Okay.. I had booked the move several weeks before, so I'm not sure why organisation was so poor.
But fine, he took 4 hours to load everything by himself and promised to text the final weight to me. He didn't. I had to call and email several times before I got my final total (two weeks after the pick-up). The woman who took my payment even had the audacity to say to me "we don't schedule drop-off until you've paid." WHAT DO YOU THINK I WAS TRYING TO DO THIS WHOLE TIME?
The drop off was WAY worse. Three guys showed up, so I thought "great, this should be quick," but they weren't exactly the most efficient. One middle-aged guy kept groaning like he was in pain, and was limping a bit. The younger guy was wheezing, and said that he was having trouble breathing. The third guy stayed in the trailer for most of the move.
They brought in a few items that weren't mine, and when I said they didn't belong to me, the movers acted very confused. Yes boys, there was a reason that didn't have a sticker..
I got everything back, so I'm taking that as a small win. However, there was water damage to my DVD shelves, and when I pointed this out, the movers just got defensive and angry, saying that they had nothing to do with it. This was where the trouble started.
My younger brother, who was helping me out, made a comment about how disorganised and stupid the whole process was, and the guy got really mad. He threatened to punch my brother, even when my brother pointed out that his job was at risk if he did.
Thankfully, he backed off. I asked him to acknowledge the damage, and he refused. He bullied me into signing the forms, which I didn't get a copy of, and then I asked him to get out. I don't like the idea of being threatened in my own home, so if you don't either, avoid this company.
We still have to unpack everything, and try to get a claim done for the damaged items. Based on the reviews I've read, it won't be successful. I paid for the extra insurance, if that makes any difference.
Appalling service and terrible experience to say the least.
I will keep this short as we have been 6 months trying to resolve a claim in relation to damaged furniture.
In short:
Movers arrived, one guy in his late 70's and young guy, both who spent the whole time complaining about how bad it is working for AMS.
We gave them the exact address and explained the one way road system at apartment, driver/mover said they were not told about 1 way system and arrived with 80 foot long trailer and blocked road for 3 hours, very irate neighbours and police were called as well, luckily there was a call on radio for all police to attend and they did not return, overall nightmare.
Movers left carpets covered with dirt from snow outside and sidewalk dirt. They were supposed to used temp carpets for wet trolley wheels.
Furniture arrived 2 days later after I took two days off work and flew from Saskatchewan to Ontario to help with the arrival, so I was not there when furniture arrived, Leather furniture was scuffed and tv was missing. Unbelievable.
Seriously do not use this company, Bruce Told me himself claims are ignored!! As for the packing, have a look at the pictures. Also the refused to transport ANY liquid, Zero.
Avoid them at all costs.
Bad customer service.
They hire marketing people under fake company names like Regional Moving and Storage, to hunt people for them. There are only 3 or 4 people who run the company. You will call several times until someone answers. He will ask you for your phone number and promise to call you back. But never does that.
Give yourself some peace of mind and stay away from them.They will overcharge you. I was qouted 2190 and they charged me 2604.
This review another review for Bruce. Who was hired buy AMS under another company name to hunt people for AMS:
https://www.mymovingreviews.com/movers/regional-moving-and-storage-7356.
Inappropriate Moving Staff.
Like many others, I did not book AMS. I booked with Bruce from Regional Moving. Before I get too deep into the review, I want to say that overall I was happy with AMS, though not particularly happy with Bruce, but later I'll touch on the piece that brought me to two stars.
Yes, it did take WAY longer than I expected to get my belongings. Bruce told me that with a May 1 pick-up I "should" be able to get it by May 7, but in my naivete I did not make him commit to that date. After I found out AMS was going to be moving me, I googled them and found all the negative reviews. I told Bruce on April 30 that my main concern was when I would get my belongings, and he said he'd call Monday morning and find out. STILL WAITING FOR YOUR CALL, BRUCE.
So they picked my stuff up on May 1. That went well. They were quick, they were polite, and they went out of there way to super extra wrap everything to make sure it arrived safely. Step 1 complete - I'm happy.
May 2 I call them to pay, and it's roughly what I was expecting. It was a few hundred more than the quote, but nobody came out to do an in-person quote and I probably had an inaccurate idea of how much my stuff weighed.
May 3 I move to Denver. I get my new apartment, I'm chilling on my air mattress, I'm ready to get moved in prior to starting my new job May 7. I call and ask when I can expect shipment. I find out nothing has even crossed the Canadian border yet (I lived 40 minutes from the border), and that it "might" make it on the weekend truck. I'm told to call back the next week. I call on Tuesday of the following week, May 8. They tell me it's crossing the border that day, and they'll know mid-week when they can schedule delivery. I call them a lot. I want to stress that they were ALWAYS polite. I was disappointed that I didn't end up getting my things until May 14, a full 14 days after pick-up, but I can deal with that, whatever.
All of my stuff showed up, and it showed up in the condition it left in. Good news.
Bad news - The driver, Phil, was a terrible person. Rick was great. Loved Rick. Rick started moving my stuff in and I guess Phil didn't know that I'd let Rick in, so Phil called me and after I explained that Rick was already inside he asked if Rick needed help. Rick said no. Phil said "You must be a pretty girl if he's saying he doesn't need help". So now I'm uncomfortable, but society has groomed me to deal with [EDIT] comments like this, so I roll with it. Later, Phil does come up. He says "oh yeah, I see why Rick didn't want help". Okay bro, cool it. Then, Phil can't figure out how to put my bed together. He asks me to help, which I do. The cadence there was I explained where a piece went and he would then explain to me where the piece went. At one point he said "After this you'll know how to put your own bed together!" That comment bothered me because I paid for a service, and then was asked to help, and then I basically did the work, and then I was belittled, so I responded "I don't need to know how to put it together, that's what I paid movers for".
Phil tries to attach my headboard to my bed, and it didn't come with the bed, so it doesn't fit. At this point he says "This is going to be really loud unless you're celibate". In NO [EDIT] WORLD is that appropriate, but especially not when you're in a place alone with a woman.
Overall, Phil was inappropriate, a little creepy, and other women might have been scared to be in a place alone with him. (Rick went back to the truck because I sensed he also hated Phil and didn't want to be around him more than necessary.) Phil should not be working for this company.
AMS, stop contracting with Phil.
Beware- TLC Movers actually subcontract to this awful company.
As with other reviewers, we did not realize we were booking with AMS, and never would have done so given their awful online reviews. We instead booked with TLC Movers from Canada, who never mentioned the name AMS during our extensive contact prior to booking, and then stopped responding to our concerns after they got our deposit.
I could write a novel on how awful AMS was, but I'll just post a few of the highlights:
1) The pick-up driver called us two days before our scheduled delivery to tell us that a) they may no longer have room for our belongings and b) that they were coming a day earlier. When we tried to tell them this was impossible, as we had the busy street blocked for another day after much paperwork, and that we would not be ready, we were told we either could accept the early move or have it cancelled. He yelled at me and my husband, and also berated the size of our move as barely worth his time.
2) Extremely poor communication. Emails and phone calls went unanswered about pick up and delivery dates, even when I explained that I was waiting to book an international flight based on their delivery date.
3) Significant damage to our belongings. On top of many crushed boxes that random bystanders commented on, they literally smashed the leg off a desk, lost parts to our bedframe, and somehow got our couch wet.
4) The pick up driver labelled everything as damaged, and most of it wrong (e.g., boxes labelled as furniture and vice versa). Several numbered items were missing but we weren't able to figure out what they were since nothing was labelled correctly.
5) The movers got into an argument with another tenant, and our building manager told us that AMS had actually been banned from our building because of their poor service and mistreatment of residents. They only reason our move was allowed is because we mistakenly though it was TLC actually doing a move.
Don't make the same mistake we did- make sure the company you are booking with is NOT subcontracting out to another poorly reviewed company. I suspect this consumer trickery is the only way companies like AMS stay in business.
Warning! Warning! Warning!
These people are scammers. they say one thing, and do another. They smashed my $3000 TV and damaged a dozen other pieces of furniture. Boxes arrived squished and furniture scraped. They were incredibly aggressive and rude and when I filed a complaint, I could never get a human being on the phone. Their emails took weeks in between responses and the check I received to replace the TV? $15.
That's right $15.
Do not trust these people with your belongings and tell everyone else you know that they're awful, awful human beings. Honestly, I don't know how they sleep at night.
The Worst moving company.
TLC Movers from Canada /AMS transportation. They seem to be working together. This is the first company I have seen that charges you up front before they pick up and deliver your belongings. When your belongings gets missing forget it! They will ignore your calls, they will lie, and they do not refund you. They become aggressive. My 6 foot tree (costing 300 dollars) with the tree stand and stones (costing 93.57) got missing. I asked for it and they were so rude. They wouldn't return my calls. Boxes were open when they moved my things. Please find a better company. I would have known. They were rude from the start.
Great Job !
I was connected to this company through TLC moving consultant Pat Walsh to move from Nashville to Montreal.
Everything went great as discussed. Great Service !
Drivers were on time and movers were very careful with our furniture and they were very friendly.
I strongly recommend this company.
Moving satisfaction.
I moved from London, On. to Sherwood Park, AB two years ago. I am moving back to London,On. and I am looking for the services of AMS transportation again. I am satisfied with their service, the only negative part I can say the arrival was a little longer than expected, but we advised that that could happen so we were prepare.
If we look back at the positive things that happened I would say that it was worth it; even they helped us to assemble the beds. I think that if you look for the good things in people that is exactly what you are going to find in response, and these people were very good.
Rip Off / Scam Artists!!
RIP OFF / SCAM ARTISTS!! Save your money and some major hassle and DO NOT hire this company whatever you do!! I did a lot of research and carefully chose Good Ol' Boys Moving Company for our move from out west to Ontario. After reading some reviews online and talking over the phone with Jesse, who assured me that the movers/labourers who worked for the company were locals and not dumb, dirty-for-hire contractors off the street .. We got the EXACT opposite. Unbeknownst to us, Good Ol' Boys actually sub-contracted out AMS for the move (a company I never would have hired based on the multitude of horrible reviews), and things kept going downhill from there. I don't even know where to begin, but here's a rundown of the issues we encountered:
1) When our items were picked up, it was obvious that the two labourers working had no idea what they were doing and insisted that our leather couch wouldn't make it out of our house. Obviously it made it into the house a year prior, and my husband had to remove the door unassisted and instruct the movers on how to get it out without scratching or damaging it.
2) We weren't as lucky when our stuff was delivered, as the dirty, dumbass labourers this time were even MORE careless and inexperienced. When the same leather couch was moved in, the labourers ignored my husband's instructions on how to angle in the sofa appropriately (again, these guys were completely friggin’ clueless) and they totally ignored him, slamming the couch into the wall and creating a large hole, leaving scuffs and tears on the sofa. As if this weren't enough damage, there was a large stain on the sofa that hadn't been there before that STANK to high heaven.. Based on how stinky and sweaty the movers were, we can only assume it was from some kind of spill or from the dirty, sweaty blankets they used to cover our furniture with.
3) Where do they hire these labourers from?! The night before our stuff was scheduled to arrive, I get a call from dispatch asking me if I 'know anyone in the area who they could hire to help the driver unload.' Astounded, I said that's what I hire you guys for!! Clearly they just pick these guys up from wherever/whenever as they are dumb as nails, have no concept of how to appropriately and safely move furniture, etc. We watched them roll a dresser packed with stuff, head over end, out of the truck .. Who does that?! What’s even worse, they just laughed after driving our couch into the wall and creating a large hole. SO unprofessional and inconsiderate.
4) I advised both Jesse from Good Ol' Boys and my contact with AMS about the damage done to the couch and that I wanted to open a claim. After following all the instructions and attaching several photos (and having to follow up a couple times through phone/email as I never got a response initially), I received a letter in the mail letting me know that because of the $0.60 per pound of insurance they offered, the value of the 300-lb couch was $61, and because of their $300 deductible policy, my balance was therefore 'zero.'
I had known about the $0.60 per pound / $300 deductible insurance policy when I booked the move, however misunderstood the exact parameters. I had assumed that that insurance coverage would be good up until the total amount of your move (i.e.) our 3500-lb move would equal approximately $2100 maximum coverage. Instead, the letter indicated that as the couch weighed only 300 lbs. that's how they determined it's value as $61. Even if we had purchased additional insurance, as that's an option you are advised of, why bother as you're pretty much paying to replace a damaged item yourself then, and taking a chance as you don't know what will be damaged and how?! It’s completely and utterly ludicrous and a RIP OFF.
This was a genuine leather, not bonded, couch that was originally purchased for over $2000, and instead of reliable moving service we were presented with as stupid as you could imagine, inconsiderate guys who mocked and made fun of the significant damage they caused … And a letter in the mail saying the value of our couch was ‘$61’ - but we wouldn’t even be getting that pocket change back because of how they rig their policies.
I CANNOT say enough how much we regretted booking with these guys … Please don’t make the same mistake. Moving is stressful enough without adding more needlessly.
I woul NOT use this company!
Lack of professionalism and poor email etiquette. Did not meet agreed upon delivery timeline. Damaged items (water, mold & broken). No acknowledgement of responsibility. Missing items. Delivered another customer's items. Online satellite tracking system (GlobalCom) tool advertised in person and on website is non-existent. Contents moved from boxes into another.
The laundry list of things that went wrong using this company is too long to go over.
AMS worked in tandem with The Relocate Group, aka relocationservicescanada.com or relocategroup.com. Between the various aliases and organization it was impossible to get anyone to take responsibility.
The primary culprits - Jim Dixon (the dispatcher), Wayne (the driver), Russell Gooding (the account manager), Kendra (the service rep).
Disappointing.
I would never recommend this company. First I contacted a company to come in to give me an estimate. (I don’t remember this company name), they were very polite. I accepted their estimate and gave them 20% down which was all that was required. I guess they contract to other Transport Company and unlucky I was I received AMS Transportation. The day before my scheduled pick up I received a call from the truck driver to let me know what time he would be. The day of my pick up he called me again to let me know where he was and how long he would be. So the transport truck arrived at my front door and the guy introducing himself was not the guy that called me the night before or that day. (Didn’t let him in my house). We both called AMS transport to speak to TINA (a dispatcher) who told me that she did not know who the guy was and that it was my fault trying to tell me I must have booked with another transport company as well. About half hour later the first truck driver called me and explained that TINA never received his confirmation email to accept the load so she got another driver to come in. RED FLAGS I SHOULD HAVE CANCELED ON THE SPOT. If she didn’t know what was going on how am I supposed to trust these people with my items. Once that was clear the truck driver was inventorying that home with stickers and the movers showed up. These guys were great!! Kind, hardworking and DIDN’T BREAK ANYTHING. Once the company had all my items at their lot. The next day TINA calls and says they will not release my items until they receive full payment. (WHAT THIS WASN’T AGREED TO). Frustrated I paid her in full the morning. She told me that my shipment will be gone in the next day or two. After numerous calls and voice messages and emails NO ONE likes to call back or reply. I am 65 and my husband is 72 and we slept on the floor with no furniture for 3 weeks. Once we finally got a hold of TINA she gave us STEVE’S number apparently this is the gentlemen who has my items. Well Steve wasn’t happy at all anytime we called him. Once he showed up at my house he was RUDE and NOT pleasant. He was in the truck throwing my items on the driveway, yelling at the movers and continued to tell ever one to hurry up so he can leave. Well with this all done I have a ripped couch, missing items and a number of broken items that are from home country that will never be replaced. All my items were bubble wrapped and wrapped with fabric sheets all in plastic totes. Again AMS TRANSPORTATION doesn’t answer there phone. I am now out of my insurance they claim to cover for damaged items. If you can avoid this transport company they are nothing but headaches and stress. .