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Available Movers & Storage

Available Movers & Storage reviews from real customers

On this page you will find reviews on the company Available Movers & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Available Movers & Storage – 2.9 (calculated based on 47 reviews).

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Available Movers & Storage

   47 reviews

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Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Available Movers & Storage
  • Location: 1443 28th Ave. Suite 2F Astoria, Astoria NY, 11102
  • Website: www.availablemovers.com
  • Email: info@availablemovers.com
  • Phones: (877) 777-0186

47 Reviews: Add Review

  1. Moving.

    This mover never contacted me for an estimate even though I called twice. Quoted me a rate that was half of what I actually ended up paying. Also, I had an argument with the movers as they refused to move some of my belongings saying that there was no more room. It was only after I checked the truck and saw there was plenty of room did they moved the items. They also made it known from the start that a tip was required.

  2. Commercial move.

    Available Moving & Storage came promptly and got right to work. No hassle, no worries. They moved us quickly and without any damages! Highly recommend them for your residential and commercial move.

  3. Pogoma.

    Do yourself a favor and call another company! I had sent in an itemized list of what needed to be moved more than a month before the move was to take place from Illinois to Indiana. I called two days before the move and I'm so glad that I did! The rep at the company said that the had no record of me and that I wasn't on the schedule for that Saturday! The person was very reassuring and said that they would be able to accommodate me, for which I was very grateful since I was scheduled to move on a Saturday in July. This individual also explained that I would have an empty truck and three people to move my belongings.
    Saturday dawned bright and sunny. The movers called and said that they would be at my house at noon. They showed up at 11 am before I had an opportunity to take a shower (we both forgot about the one-hour time change between New York and Chicago). There were only two men and a partially full truck. I was "allotted" 2000 cubes, which isn't that much space when you are trying to move the belongings from 30 years. The two movers were courteous, worked hard and seemed to do a decent job taking apart furniture, wrapping up my belongings, and packing them snugly in the truck. The men took two one-hour breaks for lunch and for dinner. We weren't finished packing up the truck until 11:30 that night. The men said that it was too late for them to deliver my furniture until the next day and that they were going to find a cheap hotel somewhere to sleep. I gave them some money to pay for an overnight stay. (They claimed the next day that they slept in the truck.) They would deliver my belongings the next day to my new home.I slept on the floor in my old house that night with my dogs to keep me warm.

    The next day (Sunday), the movers didn't show up until noon again. They asked me for payment before they would unload my belongings. I pulled out my credit card and they said that final delivery had to be in cash or a postal money order and that it stated so on the contract that I had signed. I told them that I had never received a contract, much less signed anything, and that I didn't have that much cash available and didn't know where to get it on a Sunday. They gave me the final total, which was double what the guy on the phone had verbally "quoted" me. I called my parents, who didn't know where I could get that kind of money on a Sunday. My stepmother said that she could pay it on a credit card, to which I explained their policy. She replied that they could either take a credit card that day or else come back on Tuesday or Wednesday of the following week to get cash. I explained the dilemma to the mover, who called his boss and explained the situation. The boss agreed to let us use a credit card but then called back and charged us an additional 4% to cover the fee that the credit card company would charge him. Now the final cost was much more than double the verbal quote given to me. The men unpacked my belongings in front of some friends of mine, while I went back to my previous house to retrieve my dogs and some last-minute things. When I returned, the movers had already unpacked and left. I received a call later from one of them that they had broken a glass shelf on my bakers rack. I couldn't be reimbursed for it because they had never listed the bakers rack on the inventory list at all! I found all kinds of scratches on my beautiful cherry wood dining room table, they "forgot" the marble base to my coffee table although it was listed on the inventory sheet that I originally sent to the company, and they assembled the bunk bed/futon backwards and they had to take it apart and put it back together the correct way. Worst of all, they "lost" all of the connecting plugs and cables to my 55" Samsung television, which I didn't discover until a month later when I was having my cable hooked up (the cable guy couldn't even plug the TV into the wall outlet because the power cord was missing).

    Please don't be fooled by this company. I have no doubt at all that I would never have seen my belongings again if we hadn't worked out a payment arrangement for double the cost and an extra 4%.

  4. Destroyed Furniture.

    Please go else where! This moving company destroyed my furniture and did not even offer to pay for half of its costs. Never in my life have I experienced a moving company more unprofessional than this. They declared my furniture a total loss, took it, and then did not offer to pay me even half of what its worth.

    If you like your furniture and intend on keeping throughout a move, go elsewhere.

  5. Don't use these people.

    These folks do what movers do, which is to underestimate weight and cubic feet and then increase the price after they take your belongings, even though inventory is actually a little less than estimate is based.  Because I refused to pay additional undocumented charges they are holding my belongings hostage and refusing to deliver.  I filed a BBB complaint 14 days ago and they haven't responded at all.  I filed an additional complaint today with the FMCSA.

    In summary: 1) They only showed up on the day they confirmed because I demanded it but showed up well outside of the confirmed time window and kept me and my neighbors up until 4:30 in the morning to complete the move. 2) They have increased the price when it really should have lowered since there were items on the inventory not included in the move. They haven't documented anything to justify additional charges  3) They misquoted the insurance coverage and are either unable or unwilling to provide evidence of coverage. 4) They have threatened me with late fees when it is they who failed to collect payment at pick up.  5) They are currently holding my belongings hostage and refusing to deliver because I haven't agreed to pay additional unsubstantiated costs.

  6. Available Movers and Storage.

    Dimas and his crew were awesome! Friendly, courteous, careful, and fast! They arrived promptly and proceeded to pack a 5000 sq ft house that I had lived in for 27 years! I would not hesitate to recommend Sam and his company for any and all moves! Please feel free to contact me for a reference. It will certainly be a great one!!     While I hope never to move again (as moving is stressful!)..if I do I will definitely be giving Available a call!   Thanks! Andrea B.

  7. Nothing went off beam during this move.

    I'm a pro when it comes to relocating. I have done it 9 times so far. That is the job of a doctor. I used to relocate on my own. But it was always too hectic. Hiring moving companies didn't seem to help much either. But Available movers was a whole different story. The best thing about this company was their moves. The crew I got was just so time and cost effective. They packed up everything and loaded the van in just 3 hours. I had the whole day allocated for the move. But it was over so soon. There were on issues on the way and all my valuables were delivered safely. If I have to nitpick, there is still room for improvement in their customer service.

  8. Best movers !

    We couldn't be happier with out move!
    The movers were so helpful, hardworking , and organized
    We would recommend them to anyone !!
    They were on time , nice , beyond helpful, and fit our whole house perfectly! I was so shocked that everything fit
    But Jose Rachel a man with the last name Wilson and George when we moved were incredible


    I hope people use them !!

  9. Warning!!

    DO NOT USE this moving company.  I used this company to move from my apartment in Tribeca to the Upper West Side in Manhattan.  They stole from me including boxes with all my shoes and sports equipments.  The value of stolen items was well over $1000 but I only had the insurance to cover $0.30 per pound per article, so I didn't even bother to file for reimbursement.  There was another tenant in my Tribeca apartment moving at the same time and they stole a computer from that tenant as well.  It was caught on video and that tenant filed a police report.  When I tried to file a police report too, the police turned down my request because I had hired them to move my things and suggested I take it up with the small claims court.  STAY AWAY from this company.  They have dishonest people working for them.

  10. Will not forget.

    I will never forget this incident. Available movers moved all my stuffs to Michigan and it was more than amazing. Ask me why. Available movers was not my in shortlisted companies even. Just because my original mover stepped back at the eleventh hour they came into the scene. And thank God it happened; otherwise I would have missed the chance to meet these awesome people. They showed me the right path. It was just best I have seen. No noise, no harassment and obviously no injury of anything while they were setting up those things. That was the time I realized I have experienced the best relocation in my lifetime.

  11. Available Movers mediocre services.

    I’m writing this as a disappointment with Available Movers Company. Moving from New York to Florida or moving out of state is not easy. Customer service and communication before and during the move was good and prompt. The movers came to pick up our furniture and boxes right on the date and time established. The staff picking up our belongings was courteous and took the time to wrap and what I thought “protect” our furniture properly. Everything in New York was done well, and we were very satisfied with Available Movers services then. Problems started 10 days later when we agreed with the company to deliver our belongings. Available Movers utilizes third party services/movers to deliver belongings out-of-state. This third party never called us the day before delivery, like they did prior to picking up our belongings in NY. They called us the day of the delivery and said they would show up later that day to make the delivery. It seems like Available Movers and this third party company called “Wallace” in Florida had no communication whatsoever. The caller had an attitude and said they would charge me to bring our belongings to a second floor, when it was already stated on my contract with Available Movers that the first flight of stairs was included. They also wanted to charge me because an 18-wheeler would not fit into my apartment complex and they needed a shuttle to deliver our belongings. However, our furniture was just a one bedroom apartment and I did not see the need for an 18-wheeler for just that.  Then, they never showed up the same day they called, but meanwhile we were waiting all day for them. They called at 10pm that day saying that they were too far and that they will come the day after AND THAT THEY WOULD CHARGE ADDITIONALLY because of the next delivery. Completely unprofessional because we were available for them ALL DAY, but they never showed up. We completely refused to pay extra due to their incompetence. They were arguing with my husband over the phone multiple times. They showed up the next day, ALSO LATE and with an unprofessional attitude. They brought up our belongings and the biggest disappointment was to see many furniture items broken and unusable.  And whatever was not broken, was damaged or had defects that were not there prior to our move out-of-state. They left furniture all over the place and they did not accommodate it as the contract established. They left moving garbage all over my new home. My husband had to pick up part of the furniture 2 miles away from our home because they forgot to bring it all. My husband FELT INTIMIDATED BY THE STAFF and that is the reason he did it without arguing. On top of that they asked for a tip, were they serious? COMPLETELY UNPROFESSIONAL ATTITUDE AND MEDIOCRE-AT-BEST SERVICES. We ended up paying additionally for second floor and for the shuttle. We never received a receipt for these extra services, so maybe they kept the cash since we did not tip them.  I was not expecting everything to be perfect, maybe minor loses. But for the price we paid, we were better off buying all our furniture and belongings new.  I am very dissatisfied with Available Movers services.

  12. Sent a half full truck.

    So I've used Available Movers Twice.  Back in January they moved my stuff from my apartment to my storage unit.  The guys were awesome and I had no issues.2 weeks ago I called again to have them move the storage and an additional pick up into my new place.  They arrived with a truck that was over half full.  I spoke with Sam the owner about it and he said "Everything should fit".  I explained that it clearly wouldn't and I stated that the storage would barely fit, let alone everything else.  This lead to the move taking many extra hours as the truck had to be packed perfectly to fit the storage contents.  Then we had to drop off everything and go to the next location.  I kept Sam updated all day with the delays and what was going on and he told me he'd make good on it.  At the end of the day (8 hours of moving that was estimated at 4.5 and previously done in 3.5) Sam offered to take of 30 minutes of time.  When I spoke him about it he said "You don't think the guys should be paid for an hour of work?"  I said "How dare you take the money away from the workers, you're the one who sent a half full truck, take responsibility".  He told me not to tell him how to run his business.  I tipped the guys well because I do believe he actually stiffs his workers on the hours.  Sam has no integrity and you should not use his company.

  13. Moving experience.

    I recently moved to a new place and used Available movers as my moving company- and that was the best decision I could take! these guys made my move smooth and painless. The team arrived on time and immediately started working. wrapping all my stuff very professionally end efficiently. I have a lot of fragile and delicate things and they made sure everything came in in one peace. They were very quick with bringing stuff up and the whole moving took only 3! hours. I would defiantly recommend them as THE moving company if you want a quality service and a decent price.

  14. Horrible! This company may scam you. DO NOT USE THEM!

    This company is a scam and will cheat you out of your money.

    I called available movers to move my 4 bedroom home from New Jersey into a storage facility in the Bronx while my new home was being renovated. Over the phone "Sam" quoted me $1350. The movers were supposed to arrive at 11a.m. However, they did not get there and begin until 12 and when they got there they took their sweet time. By the time everything was done it was 10p.m. at night. My storage facility closes at 7p.m so available movers said if they weren't able to finish by then, clearly they made sure of that, they would house my belongings in their storage facility, one month, for free. That was fine with me until after they charged me $250 for the storage. When Robert Gillmoore aka "Rob" finished the job the move was priced at $1665, for additional hours. I tried to pay him cash but he couldn't provide a cash receipt and kept insisting that the invoice, which stated that the $1665 was my BALANCE, was the receipt. I, obviously, wasn't going for that. So, I attempted to pay with my card but he said he would have to handle this tomorrow because he was "tired". The next day I was informed of my new balance of $1965 for "additional hours" including unloading, which they probably never did. See these moving companies claim they are storing your items but really just leave it in the truck. I called the company to understand my bill, they couldn't give me a breakdown and REFUSED to give me a location to speak to someone regarding this matter. They then proceeded to BLOCK MY PHONE NUMBER FROM CALLING THEIR OFFICE. I eventually got in touch with "Rob" who now said I owe $2100, then $2300, and THE ENDING PRICE ENDED UP AT $2795 PLUS MY $200 DEPOSIT TOTALING AT $2995! For a 10 hour move that was the price I was charged! Furthermore, they informed me I would not get my belongings unless I paid that amount upfront in cash or money order.

    I am a college student. They had my home. I had no clothes, so I was forced to buy new clothing that winter in NY as they ignored my calls and upped my price for 2 weeks. I even had to re-buy my college books. They refused to give me the location of my belongings so I couldn't even go pick up my jackets, books, or anything. THIS IS AN ILLEGAL CRIMINAL ACT. Movers do not have the authority to withhold your belongings and demand inflated prices.

    I was defeated and payed the $2965 to get my belongings. However, even that was a process. Rob met me at my storage facility, empty handed demanding the payment. I asked, of course, to see my stuff first; yet he didn't even bring it with him. So, I called the police and he tried fleeing the scene. I needed my things desperately, so in my desperation I stood in front of his car to stop him from leaving. He then TAPPED ME REPEATEDLY WITH HIS CAR, I JUMPED ON THE FRONT OF THE CAR FEARING MY LIFE AND HE DROVE TWO BLOCKS DOWN WITH ME, THIS 110 POUND 21 YEAR OLD WOMAN, CLINGING TO HIS CAR. I was able to flag the police down at the stop light, but they did nothing to help me. They said I shouldn't have stood in front if his car, and since there weren't any injuries I couldn't press charges. Those police are ignorant because I, as a citizen, have the right to do a citizens arrest for 15 minutes. For example, if someone robs you, you have the legal right to detain them for 15 mins until the police arrive.

    After a few minutes the police let him go, advising me to take him to small claims court as if that'd really help me get my home back. They didn't even bother looking at the video footage of the incident and immediately labeled it a civil case. They were nice and compassionate towards my situation, but unfortunately no help.

    I stood there praying rob would come back with my belongings worth over $50,000 (Raymour & Flannigan furniture, many shoes, clothes, jackets, jewelry, 4 flat screen TV's, etc.) Surprisingly Rob came with the truck, I paid my $2795 balance (on top of the $200 balance) and got my belongings.

    He unloaded my things, refusing to put it in my storage and saying that to do that it would be an extra charge. They broke a floor mirror, floor lamp, table lamp, and damaged my king bed headboard. Yet, I was just glad to get my things.

    I am now going to take them to court to sue them and I would advise anyone whose gone through this to do the same because this type of operation is neither right legally nor morally.

    It would also help to make this a class action law suit, so if anyone has had this issue with them feel free to corroborate with me. I can be reached via email at ariel.wong120@gmail.com.

    P.S. That address: 1443 28th Ave, Astoria NY 11102 is not even their headquarters. It's actually a residential building.

    If you're looking to move do your research, don't trust online companies like available movers. Try to find someone in your area or ask friends for recommendations. Don't become another victim to these moving scams.

  15. WORST Company.

    Our initial move was horrid; including leaving our belongings (which we paid to store) behind and charging us to return for them to complete the job to which they didn't show up twice when we paid to reserve a freight elevator, were on a deadline to vacate and paused our daily business..  Customer service was just as bad, with an agent on the phone becoming so volatile, someone had to step in and remove them from the call.  Once in storage we could not get our items released to any other moving company, they would not return our calls and stated to reserve 3 weeks in advance, find a moving company with a 5 million dollar insurance policy (when NYC only requires 1m) and pay a $250.00 fee.  We were forced to use Available again, or forfeit our items -- which took 2 months to confirm (all the while delaying the return of our property and incurring us rent charges).  Even if a company had existed with more than triple the required insurance, they conveyed a very clear feeling that if we were not to use them, there would not be anything to retreive.  When our things were delivered, we were told they would be reassembled.  Unfortunately, they conveniently lost the box of all of our parts and connectors to about 8k in cubicles and the mover admittedly said the box of pieces that should be with it was gone, and he didn't know how to reassemble them.  They also refused to furnish us a quote, saying it was impossible to guesstimate.  No other company, including available during the initial move had this issue. Both occasions our managment fed, and tipped the movers who then had an excuse to leave the job incomplete.  We then called customer care to find out what we were supposed to do with thousands of dollars in furniture which could not be reassembled and were assured that they could reccommend a friend to put them together, for an additional $600.00.  Sounds like a great business plan, to lose important pieces and then make a personal referral for a solution, I wonder what his cut is.  All in all, they received a lot of our money, and time, and provided nothing but a headache.  I shoudl probably also mention that although they charged our credit card monthly for storage, they also continued to submit bills to our AP department requesting checks.  We continued to refuse them and call the mistake to their attention but apparently they feel they should be paid twice, monthly.  We should have known the week we called when they were the only company with openings, there was a reason why.

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