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Better Rate Movers

Better Rate Movers reviews from real customers

On this page you will find reviews on the company Better Rate Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Better Rate Movers – 1.4 (calculated based on 9 reviews).

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Better Rate Movers

   9 reviews

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MD Grafton, MA Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Jessup, MD Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Bedford, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Washington to Los Angeles, CA, Washington to San Diego, CA, Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Better Rate Movers
  • Location: 175 Walnut Ave Suite 102, Bronx NY, 10454
  • Website: betterratemovers.com
  • Email: betterratemovers@gmail.com
  • Phones: (718) 852-0768||800-675-5065

9 Reviews: Add Review

  1. So disappointed. I dared to trust them. DON'T.

    Before moving any furniture, Danny removed the glass doors from my wall unit and dropped one of them. It smashed to pieces. He said "don't worry, I will replace it. I already took the measurements, I will have a new glass door made, and I will return and install the new door and the other one".
    I have called the company several times each month, for the past 6 months since the move.
    However, no one will take responsibility for Danny's claims to make good on the damage he caused, and instead said they would have Danny call me. You can guess - he has not returned my calls, and the company fails to uphold his word, nor satisfy me, the customer.

    The move took many more hours than they initially estimated, and they finally concluded the move at midnight. By 4:00 when I saw that this move was never going to finish without some intervention, I pitched in and helped them move the house contents out to the truck. We finally pulled away from my house at 6:00, and they took another 5-6 hours to complete the move. I was respectful and tipped them all generously, but regret that now that they have failed me.

    TJ was delightful to talk to initially during the contract phase, but has not been responsive since moving day. Jay pretends to know nothing about the damage, yet he was informed of the damage on the day of the move.

    Do not use these movers. There are plenty of others to choose from, who will likely be more reputable and responsive.

  2. Nightmare and heart breaking.

    Warning..do not book with this company if you care about your belongings. I initially reserved my move with American Roadway and did not know about his company until they were contracted to deliver my furniture. They damaged every piece of furniture, lost items and delivered items that were not ours. It was the worst moving experience I have ever had. These were family heirlooms. They talk a good game but they are con artists. Don’t fall for their rhetoric. Horrible company and disgraceful employees.

  3. If I could give ZERO stars I WOULD.

    You will see confident while going through the quote process with TJ. He will be very nice and say things like “Oh will wrap your painting for free”, but be warned, they never give you set times on when they are coming to pick up your stuff or when they will drop it off. Once they get your deposit, they go ghost and you get the stree and worry of wondering if you’ve just been had. Then Once they do come and you get to watch one guy throw all your belonging around you know you nightmare is just starting. They don’t inventory anything. You pay half at pick up I gave the guy $500 he writes down $488, you point it out to him and get an “okay I fix”. They took my stuff on September 30th bc I needed it NC no later then October 7th. I contacted the rep TJ several times before the 30th asking when they could come get my stuff TJ kept saying let me call my manger and get back to you (never happened) I called again a week later. TJ had the same response and again no one called me back. Finally I called and left a voicemail and said I wasn’t happy and found it troublesome that after I give them a deposit I no longer have anyone getting intouch with me or calling me back and that again they could pick my stuff up at anytime bc I need it in NC on the 7th. I’m telling you this back story bc after they finally called me and told me the movers (but they really mean mover) would be there on the 30th, side note the time frame they give you add iabout 6 hours later to it. Now fast forward to the awful move in week, I called on October 5th to touch base and to make sure my stuff would be in NC with me on the 7th. TJ tells me that the 7th was my first available and they have 4 days per my contract to get it to me.. I pointed out that that wast not what I said I had told they come get my stuff at anytime cause I needed it by the 7th. TJ attitude changed very quickly he referenced my voicemail that I had left weeks ago and was rude and lost all control of any customer service he might have had. Then I asked to speak to the manager Jason, oh he’s a true piece of work he basically tells me that the company is made up of close family and friends and that he would listen to the call and take care of it. 5 seconds later he becomes rude and claims that all the sudden the 7th is a moving start date (I’d like to point out that the term “start date” was never used until now). I had gotten so disgusted with the behavior of TJ and Jason that I told Jason (who’s a manager) that I would like to disconnect from the conversation at this time and just to call me once my stuff is on the way and I ended the call. Jason calls back just to scream at me and then to hang up the call on me. Now on the 4th day, October 10th the movers get there and want all the $$ upfront. I put up a fuss bc I already know this isn’t going to go well. Then they tell me if I don’t give them $488 right now they are leaving. They then call Jason he gets on the phone and in a want to be goon tone describes my appearance, what I’m wearing that it must be hot out and I’m sweating, it was very scary and creepy. So I gave them $500 against my good judgment but at they point they still had my stuff. I owed them $475 and they said no u owe $488 so I had to speak to Jason again to get my change back. Now the most horrible part, all my bins and most of my items had been picked through. Things where BROKEN, DIRTY and yes STOLEN! They took several items clothing, shoes, unused personal care items, etc. boxes where opened and look through, my mattress was unwrapped and dirty, a $1500 dresser was completely unwrapped and had chucks missing out of it. They counted 43 items on the truck when they took them from my home in NY. They brought back 39 boxes to NC. Items that where my deceased fathers have been stolen or broken. I have never felt more violated by a company in my life. After all was said and done I refused to sign anything for they movers. One of the guys became pushy and said “your going to sign or else.” He said “if you don’t sign it looks like we stole.” I laughed and said, “while my stuff is missing/ stolen so of corse I’m not sgining.” I then left my storage unit 2 min after the movers there was traffic and I noticed they where back and heading to my storage unit. I turned around and went back as well. I asked the mover what he was doing he said “you and me are going up to do inventory and so I can take a picture proving we moved your stuff. Bare in mind they NEVER took and inventory when they picked up the stuff they just put little number tags on boxes. I refused to let the movers back into the unit the guy then goes to the office and try’s to get into my unit they told him it’s my unit and I’m the only one with a key. The mover said “Your taking me up there right now and we do inventory.” I again refused and told them they are now trespassing and needed to leave and they finally did. I’m begging you in no way should anyone do any form of business with Better Rate Movers you will regret it very step of the way.

  4. Liars, Cheats, And Thieves.

    Needless to say I am livid with this whole situation. As a brand new graduate, I have been swindled at every step of this moving experience.
    Customer tips for Map Systems Inc.
    1. Should be transparent with their customers about which third party moving company they are choosing
    2. Should allow customers to research the third part moving company
    3. Makes personal contact with supervisors and protects the unprincipled handlings of Better Rate Movers
    4. Should be transparent about the policies and procedures of hired moving companies
    Customer Tips for Better Rate Movers
    1. Allow the customers to read through all documentation before signing no matter how rushed you are.
    2. If you allow your foreman to make last minute adjustments to the total price, that foreman should not rush the customer while they are itemizing their belongings. If the customer is forced into paying more, do right by the customer and let them further itemize their delivery before loading the truck.
    3. All staff should undergo an aggressive customer service training course as at every point, I was greeted with rudeness and anxious mannerisms. Do not rush your customers.
    4. Be transparent when speaking with customers. If you will be charging a fee, let the customer know. Don’t keep it hidden until the customer asks.
    5. Don’t immediately protect your staff, especially when the customers have time-stamped proof of what they are experiencing. LISTEN to your customers, they are paying you.
    6. If part of your service is to “pack” items, DO NOT open them and rummage through a customer’s belongings without your customer’s knowledge. Those items are not yours. Have some integrity.
    7. Do not STEAL from your customers.
    8. Do not forge your customers signature especially when they ask for time to read the fine print of the documents you’re asking them to sign. A customer would never sign-off on a document stating the moving company is not liable for any loss, stolen, damaged etc. items. A customer would always want the full value of their items returned.
    9. Be transparent with the customers about managers, supervisors, and even what your role is with the company. Do not hide these details because you are “protecting” yourself. The customer is already in a vulnerable position and wants to deal with reputable people. Hiding your role as well as hiding any dishonesty is not good for business.
    Furthermore, DO NOT use Better Rate Movers. They are all LIARS, CHEATS, and THIEVES. THEY ARE NOT TRANSPARENT AND DO NOT CARE ABOUT YOUR BELONGINGS EXCEPT TO USE IT AS A PERSONAL SHOPPING EXPERIENCE.

    Please find my full review on YELP and the YellowPages. Send me any questions about details if you like.

  5. They is neither cheap nor good customer service.

    The team who gives Quotations are very friendly, will follow up, and will do the best they can to give you best service - But their involvement ends as soon as you pay the deposit. From here on you are on your own.

    The driver who comes for the pickup is an independent contractor who has very little to no information about the stuff they are supposed to transport - They will re-assess the size and will Quote you a new price.
    [Sir, Your boxes are not large, they are extra-large. So you will have to pay X amount of dollars.
    For this I have to printout the Dimensions I have emailed to the people who gave me a quote - and remeasure in front of him to make sure that this is the item that they have quote me for]

    The Delivery team will again re-assess the house they are supposed to deliver and quote another price
    [Sir, You have 4 Sets of stairs and this will cost you X amount of dollars.
    Again have to run errands to get a print out of the communication to the quotation team to show him that I have already paid for the stairs for an agreed flat fee]
    [Sir, Your apartment door (not apartment entrance door) is more than 75Ft away for the truck, you pay X amount of fees - The Total distance is including the distance between the first stair to the last stairs. If this is included in the distance why was I charged for the stairs; I had to argue about it and call the customer service, for which I was told to deal with the driver. The response I got "I am not there, you will have to deal with the driver']

    After all the arguments - I had to pay some extra money.
    And to top the whole experience, there was a box missing. During discussing the further course of action, the statement driver made explained a lot about the company I am dealing with - "I have more than a thousand boxes in my truck, don't you think there will at least a few missing"
    And now for the missing box, I will have deal with the insurance company.
    [I have called customer service again - they instructed the same again, listen to the driver; Yeah listen to the driver who only had his best interest in mind by trying adding fees at every possible step. Thanks Customer Service].

  6. Long distance moving.

    I began my search for long distance movers through the internet and was drawn first by the catchy name and I must say I was not disappointed. Not only did they provide the best rate, but outstanding customer service. Begining with the my customer service representative Jason who gave me my first quote and worked with me through my many changes of inventory. Next where the actual movers who were professional and very courteous they arrived on time and treated all merchandise with care.They were up front and honest about the process so I knew what to expec I was given an expected arrival time and they were in fact on time. My articles were delivered and unpacked and I was very pleased with the outcome. I would recommend this company to anyone looking to move locally or long distance.

  7. Sharing Bad Experiences.

    Pualo assured me that my things would be delivered in the same truck they were loaded into as this was a concern of mine.. Stupid of me not to have it put in writing. It was probably moved once to move it to Florida and then definitely moved to another truck to be delivered. ..

    2 people were sent to unload a heavy organ which 3 people had a tough time loading. At first they told me they would not carry it inside. Told them I would not sign unless they did. After they left I noticed they dented the doorstop and knocked paint off the door between the garage and house trying to force the organ thru..And for the same reason put a foot long deep cut in the new storm door on front of the house, noticed after they left..

    They also had difficulty finding a corner cabinet top that had special packing, and put 2 4" cuts into the floor in the kitchen packaging it. Organ pedals were to have a crate made for them, stated in contract, which did not happen, only covered with cardboard and damage to prongs as a result. The custom cover which was on the organ at pickup was taken by the time it was delivered. I had many boxes, and they were packed carefully but when they were delivered some had fallen off the stacks in the truck and were on their sides, and one box was completely broken. They were handled carelessly by the delivery people. Glass shelves for two curio cabinets were lost. A drop front desk had damage to the exterior..A lingerie chest, when unwrapped, had most of the drawer pulls off and it's four feet and part of the top were damaged. So far I have unpacked 4 boxes and 2 boxes had damage to items. I have a nasty recording of one employee named Chris l. In which he calls me a thief and wishes me very bad luck and worse. I paid exactly what he told me in his last communication and exactly what the 'price not to exceed" stated on the only contract I signed which did not change on any update to the contract. That phone message is terrible recommendation for this company. Pualo did the quote in person but suddenly became unavailable when problems occurred with delivery..Strange that delivery had to be made when no one from better rate movers was available in their office. To quote their online ad states: "We guarantee, that 100% of your belongings will arrive at their new destination on every cross country move in the same condition as they were prior to the move" when notified of the damage, Jason stated he tried to contact me many times and my phone showed no messages from him. He wrote merely stating that unless I had other insurance I should contact the company for the 60 cents a pound I was insured for. I have before and after pictures of everything they picked up and multiple pictures of furniture from different angles. Someone should take them to court for their false advertising. Have never had a problem moving and this is the 4th move. I would definitely never never never use this moving company again, and would recommend only using them for things you did not care about.

  8. No-shows, upcharge, and damaged.

    The first company we hired contracted outwith Better Rate Movers to complete our move. Better Rate Movers did not show up twice in a row on the dates we had scheduled with them for move-in, after reserving our building's loading dock THREE times (they told us ahead of time for one of the three reservations, so we only showed up expecting move-in two times, with TWO NO-SHOWS). When my husband called them after their second no-show, the company actually made fun of his stuttering - like, actually mocked him like an evil middle schooler - rather than offer assistance or apologize on behalf of the company. They held our belongings hostage and up-charged us before they would complete delivery; they wouldn't even let me verify that it was actually our stuff being delivered on the day of, before payment. They had NO documentation, no box count, and some of the stuff they delivered was clearly not ours (some even marked with someone else's name); we had to make them take it back down and reload it into the truck. Our boxes and plastic wrappings were crushed and torn, and as we feared, our fragile family heirlooms were destroyed by a combination of mishandling and horrible packing by the first movers.

  9. Delivery is 3 days late so far ,.

    Moved from Bronx to Kansas , was promised to have the delivery by Friday , that did not happened by Monday so far . When I called I was told that long distance moves are hard to predict , and it's in the contract . No one said that when I payed them to pick up my furniture . Now 4 days in an apartment with no bed or anything else . Still not sure when they will deliver !

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