On this page you will find reviews on the company Canadian Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Canadian Van Lines – 2.9 (calculated based on 28 reviews).
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Very Satisfied, Went to Plan.
I was very satisfied with the overall service, execellent communication from James and Carolyn The packers, polite and treated my furniture very well, all the wrappings I was promised was done extra care was definitely taken The delivery was on time a ey element because I had my elevator booked with the condo management After a week i'm done unpacking, nothing broken Thanking all at Canadian Van Lines for a good service I do recommend.
Great Service.
When they first came to visit my 80 year old mom, they were very thorough and gave her a verbal estimate, followed by a couple of days later by a written estimate. When they came to pack on a Saturday, they did an excellent packing job and then returned on Monday to move it all. My mom's cat freaked out (cuz that's the way the cat rolls) and the movers were really super nice and helpful to help settle the cat and get her out of harms way.The move went really smoothly. They showed up on time, it took the amount of time they estimated, nothing got broken, the movers were really good about moving furniture to where my mom wanted it, one of the movers took a lot of care to get my mom's bed set up, etc. My mom even ended up paying a few hundred dollars less than the estimate because she did some packing up front.She would use them again and was treated more than fairly - very nicely.
Stay away.
Note: This is update of my review from August 20, which I removed in order to send this updated version.
Winnipeg - NewWest moving, 1 bdr.
6 different promised dates of delivery, 1.5 months of delay (for the moment), still waiting in an empty apartment, without essentials.
Constant promises, all types of lies (including even most impudent ones), they never call back on their initiative, and don't pick up phone, even hanging it up on us. If you deal with this company, you will hear "You are so annoying", "Don't bother me", "I'm so busy, I have a lot of customers.. [hang up]" and (most recent and hopefully the last talk) "You make me sick" in reply to questions like "Where is our stuff?" and "You didn't pay for my storage, when?". I'm pretty sure in our most recent talk I also heard something about quality of my language (which is far from perfect, and I realize that; we are newcomers).
BTW, most recent talk was about taking our stuff back because we surely cancelled Canadian Van Lines services. This people can't even cancel their service without issues and offences. My friend cancelled their services as well (after she saw what happens to us), and she also recieved offensive email.
Don't think a good attitude will help - I'm a really patient and polite person, and the only thing I ever wanted to know was the truth. We waited and made advances for them, and I even advised them to my friend (silly of me), but they don't appreciate it at all.
Then, we sent them a large friendly email, where we warned them that we are going to police because we lost our stuff and money, and kindly asked them to undertake something before this last resort, but they didn't react on this email at all. Before sending reviews we also opened a BBB case and waited for reaction from Canadian Van Lines. But nothing happened again. And only after all our tries to reach them I sent this review.
I'm really outraged with all this attitude, despite the fact I'm a calm person.
About other positive reviews: after all this 1.5 months of nightmare we have all reasons to think that this reviews sometimes fake, and sometimes actually written to subcontractors, which Canadian Van Lines hires. They don't have any relation to Canadian Van Lines itself and quality of their services. We also had such subcontractor, who picked up our stuff in order to deliver it to the storage on Canadian Van Lines's behalf, and we are happy about this subcontractor's service quality, but Canadian Van Lines has nothing in common with this subcontractor.
Don't believe in James's (or maybe even Greg's - he tells lies too) stories about their 150 movings per year (most of which are allegedly successful, and only few are not), and about their 47 drivers across Canada. If it were the truth, we would already have our belongings with us.
Claim is already opened. Still waiting for our money back.
Stay away from this company!
UPD:
After this review, I was threatened by James that if I won'te remove it, he will send negative reviews about my business (I'm a Graphic Designer). He also wrote me (quote) that "I swear to God I will never send u a cent." and "I said. U will not get a cent.". So he is not going to send us our money back, and is going to sue me for share my negative experience with this company.
Very Satisfied.
I was out of the country and they went to my apartment, packed all of my things and stored them until I got back. Then they were delivered on time, so fast, everything was so well packed. No damage. The unloading team was nice and professional. the people I spoke with on the phone were great and communicated the whole process very well. Pricing was transparent. I will use them again and recommend. .
Very professional company.. Big up!
Alex gave me a very reasonable and competitive quote. On the day of the move, the young men arrived on time and worked hard through out despite the bad weather. I was very impressed by their level of professionalism, hard work and courteousness. All my stuffs were wrapped and furniture/artwork were handled with care. Alex stayed true to his words. He was very involved in the move ensuring that everything went as planned and that I am very grateful for because the last thing I needed was another stressor in my life. The floors were covered with carpet to prevent damages as outside was really damp. They made my move less stressful. Delivery was a day earlier with all my stuffs intact. I am recommending them to my colleagues and friends. Thanks CVL for a wonderful experience. :) .
Big thank you.
Overall my move with CVL went pretty smooth they arrived early which I was happy with, wrapped my furniture very well, too much shrink up boys lol, a good bunch of guys that made my move stress free. The communication with customer service was effective from the get go, delivery was on time online with my elevator booking. No complaints at all- a big thank you.
Good Job.
Found the company on the Internet, customer service had a pleasant tone, they gave me options pertaining my relocation from WINNIPEG to Chestermere. I opted fur the is jig service, which was very carefully taken care of, the guys were very courteous and respectful. The following day they returned to move my contents, no problems there. My delivery took 3 days and arrived between on time, which aided my elevator booking. I have now had time to unpack, and everything is as it was. No breakages. I am a satisfied customer, and would certainly recommend.
Glad with the service.
I was very satisfied with the service from Canadian Vane Lines because the movers did everything for me. I didn't have to worry about packing or the mishandling of my stuff. The movers were extra careful and did the parking themselves for me. My stuff were delivered on time, in good condition and without any damages. I will use Canadian Vane Line again and I recommend them for anyone looking for movers.
Our move Canadian vanlines movers.
Canadian vanlines movers!
First of all 4 days late!! First two young men(movers) quite left truck in our driveway cause they have not been paid for over three weeks !! No sleep for days!! No equipment to wrap my furniture !! Then two men fly in. We had to pick them up at airport!! Greg dispatch manger was the rudest person I have ever meet!! Nick was a great gentlemen no complaints !! 80% damage nothing was wrapped all just put in on top of each other!!
I have been swore on at several times while trying to talk to James Johnston. James has been the most disrespectful person I have ever talked to in my life!! Had to call rcmp to come to my house this after noon because Greg Davis trying to fight my friend that help them move for two days!! Greg was jumping up and down with his arm wanting to fight saying" come on I'm ready I was born ready while I have kids in the driveway watching this!! Is this is professional movers? I'm left here with my garage and driveway full of my furniture !! My walls damaged. 80% of my future destroyed. Heart broken and lost for words how this could happy to a fully paid customer! Please contact me.
Move and storage.
A little late arriving. But they delivered what was promised. The packers Randy and ?? were excellent. They worked hard without stopping for breaks. Polite and helpful. The wrapping and packing, then storage, all went smoothly. Storage unit neat and clean, secure.
Packers honest, communicated well.
I would use Canadian vanlines again. Astrid.
Canadian Van Lines.
I had an awful experience with Canadian Vanlines a few months ago. The owner who claims to be David Hammond is an absolute joke. I am just wondering if anyone else had a similar experience.
MY stuff were picked up late, they were never delivered and after weeks of chasing this guy down I found out my whole life was sitting in a storage somewhere in Manitoba. I had to arrange another company to pick up my stuff. I can't believe this guy still has a business running in Canada.
Stay far away.
Do not use this company. It's just one guy james working from home. He will never give you a straight answer and they will never call you back. You can call any number from any province and guess what you get james. We booked with them, they asked for half up front (reasonable I thought) then when the day came to move. They did not show, no call no nothing. So I called, was told truck broke down would be there in the afternoon. Afternoon came and went. Called again, James said they couldn't make it but would be there for sure the next morning, even verified with an email. Next morning came, once again they didn't show. No call or anything. So called again said they would be there in the afternoon. Never showed. So I had to rent a uhaul and pay some guys. I called countless times to get my money back. They sent me an email saying they would pay by specific date and time. It came and went, I don't know how many times I was told I would get a refund. Over 100 phones calls and countless emails, bbb, canadian fraud protection, demand letter, etc. Now I am taking them to small claims court, which they don't plan on showing. So if you like your hard earned money or your belongings. STAY AWAY.
Avoid this moving company!
Make sure you are aware that this is NOT the same company as the Great Canadian Van Lines which is a reputable solid moving company. Canadian Van Lines appear to be basically one person (in each location) working out of their garage I think with no credentials whatsoever in this industry. Their website lists an erroneous address in Langley and we couldn't find a business licence for them in BC. When we attempted to contact their "customer service" we learned their phone system is primarily a voicemail router and we never did get a call back from them. The dispatcher (James) was very poor at communicating about our delivery and basically we were finally told they were holding our goods until we agreed to pay IN FULL BEFORE they would deliver to the final destination which delayed the delivery by 2 full days costing us money and time. The drivers (independent contractors) told us later that they were being held up intentionally until final payment was received. We never disputed the final payment, just wasn't aware it was all due up front! A practice not common in the moving industry according to many sources. After many debates over this, we agreed to pay in full in order for them to deliver our goods, and when we asked for them to send us an invoice showing the final amount owing they argued they didn’t need to do that as we would get a FINAL invoice showing the payment amount. I don’t know about you, but I’m not keen about allowing someone to charge our credit card without knowing the amount. After more arguing, James finally did email an invoice and we got everything processed. Of course by this time the drivers had been re-routed for other work and hence the delay. They finally showed up at 11pm, 2 days late. It pays to research these companies before agreeing to anything, as there are seemingly many horror stories out there, and nobody to regulate them. Pick one with a solid reputation, been around awhile and has a good BBB rating. .