Century Vanlines Inc

33 Reviews: Add Review

1. Untrustworthy.

   One of the most dishonest company and employees, am compelled to give a rating, they should not be in any business at all.

2. Destroyed my furniture.

   I have moved cross country at least 6 times. I have NEVER had so many things destroyed.
   I moved from California to New Jersey with this dreadful company.
   My office furniture - I think every corner of every one of the 5 pieces has dents. I think they threw the furniture and all the boxes into the trucks. 50% of my pictures had glass broken.  
   In the end they called and said I need  a shuttle for an additional 350.
   That same day I saw a tractor trailer on my street.
   In the end they outsourced to another company as they probably realized the extent of the damage to everything that they had moved for me.

3. Still Still Waiting.

   I have written the review below. Still waiting is still waiting. After endless and endless hours working on finding my items and/or seeking retribution I still have yet to come to a resolution. I put in my claim with one insurance company the mover has and after months of waiting we were called and told that we had to resubmit our claim to a new insurance company but that our claim would be processed in one month. Fastforward months later and our check finally comes for 74.00 after losing a nightstand that alone weighed over one hundred pounds and two other very large heavy boxes. When we were bribed to take our review down they offered us nearly four times more than that. Ridiculous and I sincerely hope since they have fired everyone that I keep speaking with about this issue or that has quit something would be resolved. If we can't get our stuff back or enough money to rebuy our belongings at least we can serve as a warning to others. Everyone is always nice when they talk to us but ultimately there is nothing that is done to help. Try to find someone else.
    
   Century Van Lines started by calling and answering our phone calls and returning them while they were attempting to sell us their services. I had to put a deposit down to reserve a move date. After our deposit was made the company stopped returning phone calls and we've made several calls to the company to change information. Once we were able to verify information that wasn't sent to us that said they would be able to pick up our household goods on Friday March 7th and deliver them to our new address three days later on March 10th (Monday) as they could only drive 500 miles a day by company regulations stated. We agreed upon these dates and then we received a phone call and notified us that they were in fact showing up a day early to pack our items. After being charged an additional fee for using credit card after it was not said that I needed cash/check I was also charged to box up loose items that I was not told needed to be packed. I was also not notified that none of my items would be covered under breakable insurance because they did not pack them. The company showed up a day early to pack our items and we were told to be at our next address Monday at 8-10am for delivery. The movers proceeded to drop boxes down the stairs and break all of my plates that they said were improperly packed. They were not packed to be dropped down the flight of stairs and just shrugged like it was nothing and left broken plates down the stairs of my apartment. We also were told to sign paperwork that allowed our items to be stored which we said we didn't want and they said it was  just to unload the truck and reload in Las Vegas which was not true.  We called to confirm on Sunday that our items were in route and that they would be arriving at 8am Monday and they said that it would be 14-21 business days  before our items would be delivered. After attempting to follow up daily for someone to answer our call, calling managers, dispatch, warehouses and no one calling us back we had to get a hold of customer service finally x104 and had a young woman help us that actually returned our call that said our items would be delivered between 24-28th of March but probably closer to the 28th. After word of this got out and (half of what was left was paid to the company at time of pick up) we made plans to visit family for the weekend so that we could be available when the movers were coming. We were called the day before we were leaving to be told our items would be there on March 20th late or March 21st early. We waited until morning of March 21st early when the movers didn't show up we went on our visit and were notified it wouldn't be until late on the 21st that our items would be delivered. After making sure all of our items had made it from Las Vegas warehouse we found that we were missing a nightstand and three additional boxes. We tried contacting the company once again but no one will return our calls. The services have been paid in full and we have had to take multiple additional days off work for movers who said they would be there at certain times and have not shown up. Not only have we overpaid for services promised but we have broken items, missing items and no one to contact for help.   900 over quoted price.

4. Relocation Nightmare.

   Century Van Lines is a dishonest and unprofessional moving company. My pick up was 3 days late forcing me to pay fees for later key return of condo. Only two men showed up to load the truck forcing me to be there with them and help load the truck for 6 hours. (I am a woman) 
   My original quote that was done by Xavier included 45 days of free storage which was a LIE and was later increased at the pick up. A total of 900.00 more dollars than originally quoted! I was then charged for storage monthly of 380.00 even though shipment should have happened in 45 days. 
   After scheduling a delivery finally after months of torture and lies by Tally & Ronnie my delivery was scheduled and then I was told they were going out of business and my delivery would have to take place at that time and no changes could be made. Not only did they come early for the delivery they broke items that were already at my new residence (Light Fixtures) arguing with my parents and not putting back together items that they had taken apart. Offering to only pay my mother 10.00 for the broken light fixtures. 
   I could say more about this company but as I type I find myself getting super emotional over the bad customer service and the AWFUL business practices this company has! I am very happy to have my belongings now but this experience has taught me to NEVER trust another person or company with my families most precious items.  I hope the company has gone out of business because I would hate to see another family go through what I have endured! 
   All of my boxes were opened and re taped and gone through and things were taken. My perfectly working 62 inch television no longer works.. Save yourself the headache and DO NOT CHOOSE CENTURY VAN LINES!

5. Dishonest and fraudulent practices.

   This company is dishonest and committed fraud with us.  Xavier was the salesperson that called us to solicit our business.  He quoted us a price that was based on estimate by us of what we had to move.  We told him our house was 3200 sq ft and we needed a 40 foot trailer.  He said ok, gave us a price which we thought too low.  After talking with him he upped the quote by $1,000 which we still thought might be a little low but since we had told him we would need a 40 ft trailer we figured he should know.  Set up date of June 20, 2014 for movers to be at our house.  Two days before received a call from Tally who said movers would be there June 21, 2014.  We told her we had it set for June 20th and couldn't be June 21st as buyers of our house would be doing walk through that day.  Also confirmed a 40 ft trailer was being sent and she said no a 26 ft truck was being sent.  Told her it was too small and she said not to worry they knew what they were doing.  E mailed and called Xavier about truck size and he said he would take care of it and get back to me.  The next moring the driver in a 26 ft truck showed at 10:00 am 2 hrs late and 1/4 full of other people's stuff.  We told him it wasn't enough room..he assured us he could make it work.   I placed e mails and phone calls to Xavier and Tally and no one answered either.   At 11 pm that evening he pulled away from our house with one set of our mattresses strapped to the back of the truck and charged us for the full truck since mattresses were on back despite other peoples stuff being on the truck.  He didn't take everything so we ended up having to scramble to get a trailer to move the rest ourselves.  We had to out of our house in two days as it closed escrow that day so we felt we were stuck at the time.  We were quoted $4500.00 and ended up being charged $6703.50.  We were charged extra for packaging material for the items we were told they took care of in the price of the move.  We packed our things ourselves except for a couple large furniture pieces we were told by Xavier were included in the price of the move.  July 9, 2014 Jordan Logistics, a company Century Van Lines subcontracted with,  (their website states they do not subcontract) shows up at our house in Twin Falls Idaho with a semi pulling two 40 foot trailers.  They refused to even park their truck in front of our house and open the trailer doors until we paid them the balance in either cash or postal money orders (you cannot put a stop payment on a postal money order).  They only allowed a little bit of space at the back of one of their trailers for our things so they did not bring about 1/3 of what Century Van Lines moved from our house.  They would not return any portion of the money we just paid them when requested by us since they did not have all our things and Tally at Century Van Lines said she did not authority to have them do that and her boss was on vacation.  We tried to work with Century Van Lines from July 9 to August 26 to get the remainder of our items but they were trying to be cheap and trying to piggy back them with another move.  We finally drove to Las Vegas rented a one way trailer and pick up our things ourselves.  There is much damage to our furniture and things..gouged, scratched, broken, dented..it really is beyond belief.  Centuiry Van Lines Contract states they were to deliver within 21 business days of picking up our items or they needed to pay us $35 per day for everyday until they did deliver.  To date we have not received any money from them or a refund of our moving fees we paid them.  The warehouse is not anything like on their website.  It is just a huge open warehouse, now shelves, no organization to it.  It is stuffed full of people's household goods.  They have everything stacked in a pyramid on pallets and shrink wrapped.  There must be many like us that did not receive their goods.  It was crazy.  When you see how it is stacked it is no wonder all the damage to things.  I wonder how many of us have been frauded by this company?  If you look their corporation up on the internet it is a one man operation..the same man is the owner, president, vice president, secretary, treasurer and board of directors with no one else.  They are a horrible moving company that needs to be stopped from frauded others.  The information on their website is a total sham.  What they have on there could not be further from the truth of our experience with them.  We filed complaints with The Federal Motor Carrier Safety Administration (we have not heard back yet), the Nevada BBB (who has contacted them for a response), the Idaho State Attorney General's Office (who has contacted them for a response before it decides how to proceed) and the Nevada Attorney General's Office (we have not heard back from them yet).  We also plan on filing a complaint with the California Attorney General's Office since we signed the contract in California and our furniture was picked up there, small claims court and hoping to get some tv media attention.  Any of you that also had bad experiences with this company may also want to do the same.   While we want a big portion of our money back since we had to not only move a portion of our things ourselves, we also had to travel to Las Vegas to Century Van Line's warehouse and pick up a big portion of what they did move, we want to keep them from doing this to anyone else.  They are not the company they portray to be and do not hold up their end of the contract.  Any of you missing your things should take a trip to their warehouse in Las Vegas.  If you wait for them to deliver, it may never happen.  From what we could see, we do not believe they have the number of trucks and size of trucks to do the business they are signing up.  So beware of doing business with them.  They are the type of company that tarnishes all moving companies.  We wish we had seen this website before signing up with them.  Also the BBB's rating of them was A-..what a joke.  One last thing..we also are missing some things that will probably never be found.  If you saw the warehouse, you'd understand why.  One pallet of our goods was color coded wrong and if I had not recognized some items sticking out the top we would have left without those items, one of them being our refrigerator we had been without for over 2 months!  Beware.

6. Rips you off at every opportunity.

    
   We moved from New Jersey to Arizona in 2011.  We moved back to New Jersey on 6/30/14.  We are currently looking for a home in New Jersey so our belongings are in storage with Century Van Line in Las Vegas, NV.  When I originally contacted them about the move in late March, 2014 I told Xavier that I was amenable to an in-house inventory before they quoted but that I also had a detailed inventory list from the movers who had moved us in 2011.  I also told them that very little had changed since 2011, in fact on a volume basis we had trashed or donated more items that we had acquired since the 2011 move. Xavier told me an in house inventory would not be necessary, he would work with the 2011 inventory list.  On this basis on 4/1/14 he quoted a total price of $$5,825.25 which included one free month of storage and an additional 2 months storage for $350.00.  The quote also included a discount of $325.75 to make his bid competitive with others I had received.  This quote was based on 1,236 cubic feet, the same amount computed by the 2011 mover based on the actual load on their truck.  I subsequently prepared a revised inventory of our items, only 2 or 3 furniture items had changed, the item count was the same.  The box count increased slightly only because we learned from the 2011 move to use smaller boxes, easier to lift and pack snugly in the truck. Also in several phone conversations with Xavier he firstly, agreed that the old and new inventory lists were virtually the same and secondly assured me that each and every furniture items would be wrapped in blankets at no extra charge.
    
   Now comes moving day, 6/30/14 and Mike and one helper arrived with a truck, hardly what I expected to move a 3 bedroom apartment.  Mike was not in the apartment 5 minutes when he told me there would be a $500 charge for packing materials and that by his visual inspection he felt  the cubic footage would be 2,000 not the quoted 1,236.  I told him none of this was consistent with my several discussions with Xavier and the quote I had received.  He told me that I should forget Xavier, what he said or quoted was meaningless, that he (Mike) was the on-site crew chief and his estimates were all that mattered.  At this point I told him he would be going back to Las Vegas with an empty truck and I would speak to Xavier about getting a refund of my $1,300 deposit made on 4/1/14.  Mike then went outside, made a few phone calls, returned in a few minutes and told me that his boss had authorized packing at no extra charge and that if the 2011 mover measured it at 1,236 then he would squeeze it into 1,236 square feet.  I agreed to let them start moving out stuff. As a side note, unbeknownst to us they first stacked all our stuff on the lawn, sidewalks and parking lot causing several neighbors to complain to the management office that they could not get into their assigned parking spaces.  This resulted in a screaming match between Mike and the office manager and they were forced to load the truck in quite a hurry.  When loaded in comes Mike telling me that our stuff took up 1,525 cubic feet and  there would be additional charges for the overage.  He calculated the final bill as $$7,593.75. At this point, now 7PM, I had little choice, I was due out of the apartment by midnight, I signed whatever papers Mike gave me but told him I would be appealing to his home office and to the BBB and DOT if necessary.  Another side note, after they left and we were doing a final cleaning of the apartment we notice significant damage to all the door jambs, the steel entrance door and to a door in the den they had removed to get a sleeper sofa out.  We are waiting to see how much the management office deducts from our original deposit for this damage.
    
    
    
   In the days following the move I made several phone calls and sent several emails to Xavier, the original salesman, disputing the charges but he never responded to any of the voice mails or emails.  In the last email I asked him to advise me whom I should speak to if he was not the right person, again, no response whatsoever.  About 2 weeks after the move Tally called me to introduce herself as the person to contact when we were ready to accept delivery in New Jersey.  I made my case to her about the overcharges, she said she would speak to her boss and get back to me. In a moment of weakness, frustration and a desire to put this experience behind me, I foolishly offered to split the difference between the original quote and the final bill.   A few hours later she called to say they would adjust the bill for the $325.75 discount that Xavier had included in the original binding quote but that the overage charges for the extra cubic feet would stand, her boss said it was too late, I had already signed the bill.  So what do I want, I want the final bill (now $7,267.98) to be adjusted to the original quote of $5,895.25, a difference of $1,372.73.  We paid $1,300 on 4/1/14 upon receipt of the original quote and $2,300 at pick up on 6/30/14.  I will not call for delivery until Century Van Lines confirms in writing that we only owe $2,295.25.
    .

7. Unprofessional Service.

     WARNING ABOUT USING CENTURY VANLINES! IT'S NOT HAPPY MOVING WITH THIS COMPANY! The sales man told me he would be there for my whole move not true..When I called him to report it he would never call back.  The whole moving experience was bad.. they called and tried to show up earlier then scheduled giving me a two hour notice when they were supposed to show up the next day. The guy filling out the bill of lading tried to get me to sign blank forms I told him I don't sign anything blank..they filled in codes that said my furniture was chipped/scratched I told the mover that's not true he said they have to fill it out that way to protect themselves so I made a note on the contract before signing. Very dishonest practice on their part.  Had a hard time getting a set time for delivery days were always moved. TOTALLY DISORGANIZED COMPANY.   Delivery was a real DISASTER THEY UNWRAPPED THE PADDED FURNITURE ON THE PAVEMENT which scratched and chipped all of my solid oak furniture. Several pieces of my furniture and my bed frame came up missing..I had pictures of everything so called and e-mailed the pictures to costumer service..they then conveniently found them. When the mover delivered they tried to stuff and force my three seat sofa through the door my friend who was watching had to coach them how to get it through the door..some of the movers did not speak English..the movers definitely were not trained movers.  They plopped my queen size mattress and box spring on the bedroom floor with out the frame and left..I had to call customer service to find my frame and have them come back.. They did a poor job assembling the furniture..very sloppy unprofessional job all the way around. BOTTOM LINE I WOULD HAVE BEEN BETTER OFF RENTING A U HAUL AND HIRED MY OWN PEOPLE TO LOAD AND DRIVE IT MYSELF AT LEAST MY GOODS WOULD BE IN TACT AND GET FROM A TO B ON TIME! AND IT WOULD HAVE BEEN CHEAPER! PAID WAY TO MUCH FOR STRESSFUL, UNPROFESSIONAL CARELESS SERVICE. WILL NEVER USE THIS SO CALLED MOVING COMPANY AGAIN!  I FILED A COMPLAINT AND REVIEW WITH THE BBB ALSO! THEN CENTURY VANLINES CAME BACK WITH THE ANSWER THAT I WAS NEVER A CUSTOMER! SO I SCANED AND SENT THE BBB MY CONTRACT. ATTORNEY GENERAL NEEDS TO LOOK INTO THIER DISHONEST BILL OF LADING PRACTICE AND THE LABOR DEPT. AND IMMIGRATION NEEDS TOO LOOK INTO WHO THEY HIRE! WILL BE MY NEXT COMPLAINT.  .

8. Worst experience ever!!

   Please listen!! This is not a legitimate moving company - as they claim to be!! If you are thinking of using them - I beg you to reconsider..I made the mistake of ignoring previous reviews. I received a quote from the salesman for $2400 to move from Ca to Ut. This was based on my estimate of items in the home (first mistake!) a legitimate company will send and assessor. I described approx 80% of the items in my home and he said it shouldn't be more than 850cf and if it was close it would be "no big deal". I gave my 25% deposit over the phone and didn't think twice about it till the moving day. I was scheduled to have my house loaded on 6/14. They called and asked if they could come a day early at 8am. I was hesitant but they were persistent so I agreed. When no one had arrived by 10a I called and they said they were having truck problems and were 7 hours away. They didn't arrive until 530p. Upon arriving two employees hopped out of an unmarked truck in gym shorts and cut off shirts. They came in and said that there would be a packing fee to wrap my furniture. (I had packed my entire house in boxes and asked the salesman if the items I disclosed on the form, such as TVs were included to be wrapped..he said yes). The loaders said they weren't and asked for $1500 to wrap my items. We begrudgingly agreed to $650 because we were closing on the house and had to be out by the next day. The next issue we had was with basic disassembly of furniture (tables, beds, sofas etc). This was included in the contract and I had agreed to pay for it because I did not want to do it. When I showed the loader what needed to be disassembled, they said they didn't bring tools! They made me unpack my toolbox and they borrowed them to disassemble one table. I had to disassemble everything else myself! At about 11pm I noticed they were not even halfway done..they asked my friend and I to help them! (Again I paid because I didn't want to move myself). I loaded probably 20% of the truck myself. When they were done (1am!!) they said I had more than The salesman thought, and that my new price would be $5300!! Huge increase from the $2400 I was told previously..definitely a bait and switch on the sell and they don't supply enough employees to load you efficiently. The workers are nice and hard working but a little rough to have around kids (graphic clothing, swear a lot, etc). I called to complain to the owner/manager and was told he was not concerned and that they would not be discounting the cost of the delivery or refunding any of the labor I was asked to perform. I've since filed a BBB complaint. Please pay less and go with a reputable company. Or double whatever the salesman quotes you and you'll come close.

9. Complete disaster.

   When I first reached out sales person appeared friendly. Everything was fine and I felt really good about it. I even transferred the deposit amount for a Sunday pickup from Utah to Colorado [requested for Saturday but was confirmed for Sunday]. And then on Sunday nobody turned up!! I was trying to reach somebody on the call but I was getting a message saying working hours are from Monday to Friday only. After couple of attempts I was able to get through to dispatch section. And to my surprise the person informed that pickup date in Monday not Sunday. The statement I signed still showed Sunday. I was much disappointed but confirmed with the person that Monday pickup is final and they will not be missing it. On Monday, I managed to get hold of dispatch person and they said they will check and call me back. Then after 30 minutes, since there was no response I tried reaching again and failed multiple times. But I was able to get hold of sales person who was friendly and said he will be checking and confirming back shortly. Then, to my utter frustration, even after two hours passed I did not get any response. I tried reaching them again, dropped a mail to sales person but got no response until  multipel tries only to get a response from the dispatch person saying they will return the deposit amount. No apology No explanation. They even said they wont confirm that on mail. I tried calling the sales person again trying to ask for some explanation at the least and was ignored again. In short, I am never ever going to use their service in future and advice the same to everybody I know..

10. HORRIBLE experience and COMPLETE DISASTER.

    We planned six months ahead of time and when it came to the pick up date, on Saturday june 14, THEY NEVER CAME. we were told that we would get a phone call before the pick up but we did not receive any calls. We tried calling but no one picked up. Finally on monday they picked up and told us that they had dropped the job!! They told us that they did not have a van in Portland so they decided the day before that were not going to take on our job WITHOUT NOTIFYING US. This was a DISASTER! Never ever use century van lines. They are completely unreliable. When a business takes on a job it is expected that they follow through but instead century van lines left us hanging and screwed us over. This company a MESS. I have truly never been more disappointed. Companies with no responsibility should not be in business at all.

11. Very satisfied.

    I booked my moving experience with no regrets from century..they were pleasent, kind and understood what I needed from them. I did however end up paying $280 more because of extra cargo I didn't take into consideration but they arrived one day and 5 hours earlier than expected which was a nice surprise! Highly recommend them and would definitely use them again!

12. Overall great move.

    Moved my family from California to Texas a few weeks ago and chose Century Vanlines. We were a little hesitant, but after speaking with someone from the company, I went ahead and booked them for our move. Great services, friendly, professional and handled my belongings with care. Pickup and delivery went well, and I have no complaints. Thanks again guys, I'll definitely refer your company to friends and family.

13. The Worst Experience we Have Ever Had!!

    Expensive stolen items, items in pieces promised to restore prior to leaving. Will not return calls! Going on 1 month since move!Move date 2-16-14-California to Arizona Original cost $5000 to pack and move us with up to 2 months free storage in Las Vegas climate controlled facility. Payment at time of delivery. 2 men arrived to pack 10 am. We were promised 6-8 people to pack us up. They arrived in a 20-24' van box truck. At approximately 1-2 pm 2 more men arrived. Steve and Sean. Steve went through the house and said this job could not be done for that amount and cost went up to $10,000.00. After much negotiation (hours)and most of our things already on a first truck we agreed on $9200.00. We had more than originally stated on their estimate. We gave them $700.00 down and balance due upon delivery. At this time another larger truck was supposed to be sent from Las Vegas which did arrived at 11:00pm which was only a driver. This truck was the same size as the first truck. This first truck left at about the time the second truck arrived leaving only 3 people to finish packing us. At about 1 am Sean left leaving only Steve and Red to finish all. We noticed they were taking everything completely apart to fit into truck. When questioned Steve said all would be reassembled when delivered to us. The next day it became evident that we would not be able to get everything into this truck so my Husband and I had to rent a u-haul trailer to carry what would not fit. We also had to rent a storage facility when we arrived. There was a delay in new home closing preventing quick delivery! Owners starting harassing us for $4000 partial payment and they had all our belongings. Storage was supposed to be up to 2 months free. Became very irate with us as we said we would not be able to to this until delivery. Finally after scaring us into payment we gave them $4000 payment. (scaring us was not giving us our belongings) Delivery-March 27, 2014-Made us give them cash balance of $4500.00 before they would begin bringing in our things. They promised all would be reassembled at time of delivery as everything was totally taken apart. It became evident (late at night) they were not going to put our 3 station weight machine back together and promised to get in touch with a company out here to put back together at their expense. They never did this. We are missing many items including 2 ladders, gasoline blower, free standing oak jewelry box and sterling silver & silver plated serving pieces along with all formal table cloths, napkins and assorted napkin holders. Many glass items broken and Ron said he would replace. Now they want us to go through their insurance carrier that pays 60 cents a pound. Many of these items we believe were stolen. They packed these things and were taken or broken. A $450.00 beveled mirror broken, hutch glass front broken, many glass table tops broken, many wall litho's glass broken, gouges out of many of our pieces of wood furniture. Tools missing which were borrowed to disassemble household items. My husband told them one of the dollies they were using was ours and to make sure they leave it. They took it with them. Picnic table laying out in yard in pieces. Missing brackets to hold mirror on bedroom furniture. They promised anything wrong to contact them and they would certainly handled all. I feel these people deliberatley miss handled our home and have taken what they wanted! They will not contact us. Many calls to owners Ron and Aaron but neither one has called us back. I have also reported this company to the better business bureau!  Category: Customer Service Issues  Case opened date: 04/25/2014  Read more: http://www.mymovingreviews.com/movingreviews/the-worst-experience-we-have-ever-had-28627#ixzz337XZ1Tq1.

14. My relocation Nv->Pa.

    My husband and I chose Century vanlines after reviewing so many different companies. Had great communication with them, and they kept us updated when they got held up for 1 hour in traffic. Our price remained the same from originally quoted, and all of our belongings arrived intact. Definitely not planning another move, but we would refer them to family and friends.

15. Moving with ease.

    I would like to say Thank you for such excellent service. Mr.Charles helped me get the best moving experience from California to Texas. He also gave an awesome price. I highly recommend their services to anyone moving. They definitely make the headache of moving worthwhile. They work closely with you and make sure everything coming along perfectly.