On this page you will find reviews on the company Clutter Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Clutter Moving and Storage – 2.6 (calculated based on 41 reviews).
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HORRIBLE EXPERIENCE! 2 TVs broken
Professionals HAHA what a total joke! Clutter was one of the absolute WORST experiences we have ever had. They spent HOURS boxing things unnecessarily to then barely wrap the TVs which they broke and would not take responsibility for. Additionally they rubies out dining table and again zero responsibility. Customer service.. even worse! Stay away from this company at all costs. Their "photos" for storage are worthless as is everything they do. I regret ever coming across this sham of a company.
Not honest about fees
So I was already to sign a contract and have them come get my stuff but then they called me and said I'm so sorry but there's fees that were not made apparent on our website and we don't know why. There was about an $800 up front onboarding fee and then there would be a fee in the end when you canceled your service and had your stuff red delivered to you, which was not made clear at all. They said that they had updated their website and this information was added to the website and they are so sorry for the miscommunication. I'm no longer interested in doing business with the service. For the couple thousand that it would cost at this point I could go and rent several storage units that don't require a huge long contract , to get a good deal.
They lost a King Mattress
Do not store your items with Clutter.
After storing my items for 8 months, and having them delivered back, Clutter lost my KING mattress and they stated that they are "sorry for the inconvenience and apologized for the frustration", but the fact of the matter is, they lost an esencial item and I don't have a place to sleep tonight. Furthermore they asked me to patiently wait for a follow up in 1-3 business days. What I'm I supposed to do in the meantime? They kept telling me all these scripted answers with the calmest and/or sweetest voice but they are not taking immediate responsibility for the huge inconvenience and I'm on my own to figure out what to do, regarding sleeping arrangements in a new town.
Completely unacceptable, beds should be reimbursed right away, they are essential. You can live without a couch or a table but not your bed. How do you loose a huge King mattress is beyond me. Customer service is terrible, and won't resolve anything.
To add insult to injury, many of my items were filthy, sticky, stained and dusty in spite of being wrapped. I pointed out this to the movers and they said "it's from the blankets" so I guess they have never been washed, because how can an item accumulate that much dust in 8 months. I also had an new chair with a damage, like it was dragged on one corner UGH.
Do not hire them for storage, you'll be better storing the items yourself in a way they will not be dirty, damaged or lost.
Customer Service
I had a Dinning set delivered on Oct. 1st 2021.7 of my chairs that were delivered 6 chairs were badly damaged, legs and arms of my chairs were broken. This is French Provincial Furniture and very expensive. This is the second time that this has happened. I had a coffee table that was delivered and it was totally destroyed. These items are stored at Clutter Inc. Facilities. They do not compensate the customer's for the true value of damaged or lost merchandise. Very horrible experience I have had dealing with this company. You are at there mercy because they have your precious valuables at their Facilities.
Broken furniture, cheap claims and a pile of garbage
I hired Clutter to store my home furniture for a few months while I was traveling and between permanent residences. The packing was a bit of overkill with shrink wrap, bubble wrap and boxing of every little thing. I appreciated that they were taking good care of my items, but felt like it was unnecessarily extending the time (charge by the hours). Upon moving back in, I was told that their policy was to not dispose of any of the packing materials that were used. I ended up with a whole truckload of bubble wrap, tape and boxes. Despite their cautiousness, many of my boxes were crushed and mutilated upon delivery and several glass items were broken inside.
The more frustrating point is that they broke the legs off my couch while moving out and could not replace them when moving back in. The movers told me the legs were useless and to file a claim. The claims department claimed that the legs could be re-attached even though their own people disagreed and could not re-attach. Now I have a useless couch and have to go spend more than the move-out, move-in and 2 months of storage combined just to get a couch that I can sit on. Completely frustrating experience. Do not recommend.
I will never recommend / use Clutter again
If you don't want to have a brain aneurysm do not even think about using Clutter. One of the most excruciating and irritating experiences i’ve ever had. I essentially feel defeated and robbed.
But on the real—The moving guys were extremely slow and they logged about 9 hours when they were only actually there for 6. the company wouldn’t refund this cost so I ended up paying an extra 300. Additionally they took apart every single piece of furniture and just told me they cannot reassemble even when I asked them to not do this while moving out. Finally, they charged me full price even though I was moving out the 1st and moved out the 29th. Super unfortunate. Overall, I’m just disappointed I ended up paying so much for low quality movers and transparency.
Egregious Fraud
(1) High-pressure sales / Rude customer service;
(2) Continuously raise prices on storage and delivery terms;
(3) Exorbitant fees against signed agreed terms
WARNING - Do not use Clutter. Bad company. Cost me $$$ in losses
This was THE worst experience I've ever had with a company. I had received an estimate of ~ $400 for a one-bedroom apartment move. After losses from damaged items, I lost over $5,000 and they refuse to do anything about it citing the contract and fine print. They should not be allowed to operate such an unscrupulous, horrendous business that does that to customers. This has seriously been the worst experience with a company of my life. You will regret using Clutter, if you're here don't do it. If you have the ability to shut them down for malpractice, that would be a good idea. Just an awful company. I am 100% honest in this review with the estimate + losses.
AMAZING. Will absolutely use them again!
I am absolutely beyond impressed by my experience with Clutter. I had a last minute move that I needed to make (a local move), and was able to schedule in someone to move me within the week. Jergen (I hope I am spelling his name correctly) and Justin arrived exactly on time to move me. They were extremely kind and professional. I knew the moment they arrived I was going to be in good hands. Every move before this one, I have always come out with chipped furniture, missing pieces, and scratched items. This was not the case for my move with Clutter. Jergen and Justin took care to wrap every last item perfectly, making sure to pad the legs of all my tables, and treated everything with extreme thought and care. All of my furniture got here in one piece with no damage! They cleaned up after themselves, helped me set everything up, and generally went above and beyond to make sure this got done quickly and efficiently. I will 100% recommend Clutter to anyone of my family or friends who has a move to make, and will use Clutter again myself the next time I need to move!
Don't be fooled by flashing moving startups. Go with an established co
I was extremely disappointed with this service. They advertise that they have tools to disassemble furniture, but in reality they aren't equipped to handle anything more complicated than Ikea furniture. They gave up on moving my couch after they couldn't figure out how to get it through the door, and they CHARGED ME for the time they spent failing to figure it out. They tried to pressure me into signing away liability so they could take risky moves with the couch. And when that didn't work they just gave up, leaving me to hire another service.
Their movers are unprofessional and inexperienced. It takes more than the ability to carry a box to be a mover. Their inexperience turned what should have been a small move into an 8-hour ordeal. I had all my stuff packed and laid out for them to simply carry, but every time I would check on their progress I was shocked at how little they managed to get done.
After all of this, their proposed resolution was a credit to my account, as if I would ever use their services again. The process of working with customer service to reach a real resolution might have even been more frustrating than the move itself. They don't put their customer service number on their website for a reason, it seems. Getting them on the phone to discuss my issues was near impossible, but all the while they kept sending emails saying my customer service issue was solved and asking me to rate the experience.
You're better off going with an established company, rather than these cute little startups that trap you with easy online setup. DO NOT BE FOOLED.
Terrible
The movers were very nice and professional HOWEVER. I booked 2 days for packing(May 28 and 29) because of the amount of stuff I have. I booked the move 2 months in advance and called 2 times before the appointment to be reassured they would be able to handle such a large move in that amount of time. Both times I was told I have 2 days and that would be enough. Day 1 the movers were so overwhelmed(3 guys) they called more guys (2) to pack. At the end of their 8 hr shift I got a call from the management saying they couldn't finish and they couldn't come back until June 2. My lease is up the 31st and there is someone moving In so I can't stay. I am now going to lose everything that I can't move myself and all movers are booked as it's the last 3 days of the month (temperpedic king bed and frame and headboard dresser side tables twin bed full bed and frame all my dishes silverware and crystal stemware my albums and my wardrobe plus 2 bathrooms) also I moving out of town so I have nowhere to stay. The customer service was non plus at best and unwilling to escalate the case to someone who could help. Now clutter has part of all of my belongings hostage and I can't get through to a human. I've never had such a horrible experience moving.
If you want your Tv broken use Clutter
Hired Clutter to help me move and they broke my chairs and my $3.5k Tv. They gave me $700 in return but most of the repair shops I take said it was a total loss and it was going to cost at least $2.5k to fix it. What a waste of money, what a terrible service. Do not recommend to anyone. Every time a friend of mine asks me what company the should use for moving my immediate answer is "if you want your Tv broken use Clutter".
Efficient, Easy, and worth it!
Wow - not having to move all my stuff myself into a storage unit and have people pick up for you makes life so much easier. At the end even though the actual cost per month might be a bit higher it is WORTH IT - these are things money are for - to make your life easier. I had about 26 items ranging from small boxes, suitcases, mirror, umbrellas, my AC unit and dresser and they wrapped and boxed anything that needed it. It took about 2 hours start to finish and I went with the smallest 5x5 space. Happy about it!! Use my referral code for $100 off: T3DP7T
Also the movers, William and Justen were super friendly and helpful.
Great, Inexpensive Movers and Storage With Good Online Access.
I hired Clutter to move me out of Philadelphia, store my belongings for a couple of months, and then move me to New York. When moving out, they showed up on time. The movers were very careful and professional, wore masks, and practiced safe hygiene. They worked efficiently, but were very careful throughout the service and supplemented my packing where appropriate. They also carefully documented my possessions (which I think is Clutter policy).
After the pickup, it was very easy to keep track of costs and my possessions on the website. The interface of the site is also pretty good. When moving to New York, I expected booking the return to be a little tricky, but there ended up being a lot of availability around when I moved. Despite moving to a different city, the process for booking was easy and seamless. On the delivery day, the movers (different people this time) again showed up on time (actually at 7:00 am) and were fast and professional. I would highly recommend overall, especially given the low prices.
Do not trust this company.
I’d like to share my personal experience as well. It wasn’t a great one. When I contacted clutter I was very clear, I had my business equipment in a public storage and I needed to save some money. Our public storage was a 10x10 and half of the stuff that was in there was sold before we moved it with clutter. When they took the stuff into their storage it ended up being more expensive and ended up being 10x9. Which didn’t make any sense. When we initially called we shared our plan to sell the rest of our business items, so the response was that there would be no problem. We would be able to call and get an item as long as we would advice them 48 hours ahead of time. And also we were told that we would be able to pick up the stuff but it was never specified that it had to be through a third party company. So when the time came that we were selling several of the items, we just decided to move the rest stuff to a smaller public storage. On September 14th we made the first attempt to make an appointment to move the stuff because one of the items was to be shipped by September 22nd, so I needed the stuff by the end of the week. I thought that calling a week ahead was enough time since we’re meant to give a 48 hour notice. But that wasn’t the case, when I called they gave me October 5th as their first available date to move all the stuff. Since that wasn’t a good date for me, I asked for a supervisor. The supervisor gave me a new earlier date, September 27th. And I was okay with all the stuff to be delivered by the then, but I was still in need for one my items earlier than that. So we came to an agreement that they would bring me that specific item by the end of the week, with an 80 dollar fee. When they showed up with the item to the public storage, the item was being handled wrong.. this item was a gelato making machine, very fragile (which was written on its packaging). They were carrying it in its side which is VERY bad for this kind of item. And even though it had wheels, they were carrying it instead of using them. When brought to the space and unpacked to check for any damages, we noticed that there were a couple of pieces missing that came along with the machine. Because of that I wasn’t able to check if there were any kind of damages, because those missing pieces are what start the machine. Due to those events I contacted my buyer and was able to move the shipping date to the 27th, since I had a scheduled appointment to get the rest of my items. When I got home I also called immediately to let the company know about the possible damages, and I also checked online and my scheduled delivery wasn’t there. They told me that I was supposed to reschedule but when I went online the closest date was October 9th. So I called them again to fix the issue but there was nothing they could do to give me an earlier time. So I asked if they could at least bring me the box with the missing pieces of the gelato machine, but they refused that too. Because of that I lost many sells along with the gelato machine sell. At this point I am bringing a lawyer into this, because anything clutter advertises isn’t true. It’s as if they keep your items hostage and they choose when you can get the items back. I don’t recommend this company at all.