On this page you will find reviews on the company Crossway Vanlines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Crossway Vanlines – 3 (calculated based on 3 reviews).
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Awesome Move.
These guys were amazing. The office people as well as the actual movers were professional, courteous, thoughtful and polite. I'd recommend them to anyone in need of a mover. Moved furniture from Long Island to queens with no issues at all at a great price. Had to move items up a full staircase and they did it with no problems at all. They were actually a bit early to start the job which was perfect for us. If you need a mover, call Q Movers.
They are dishonest.
Before hiring them they are very sweet and kind.. After hiring them they never pick up ur cals.. when they arrived to pick up they demanded more money even I showed the quote that have a same items as described.. they said it will not fit to 300cf so they are charging more. I argued with them a lot and asked them to go back then they compromised and agree to take for same price till 300cf is full when they put it in truck every thing of my stuff is fit into it.. mean while I tried to contact nicolas he did not pick my calls.. I tried him many times before delivery to find out my stuff but no answer. finally truck driver called me 19th of aug and said they will be going to arrive 20th evening but they didn't come. I called him he said he will be there 21th morning but he arrived at 4pm which is not a problem for me. they charged me more I.e 130$(55$ for bringing back my stuff to home and remaining TV packing) more even that is not a problem.. left my couch in my garage.while taking a contract they will say they are going to packing and dispacking are there responsableties..but even after giving tip they left my suff in garage.truck driver was very careless talking.. they missed my stuff and damaged my bed(some black marks) I called him to tell this . he didnot attend my calls. i called him from different number then he pick my call , I said you people never pick my called from my phone but you will pick the calls from other number.. He said" im not the customer serive" and hang up my call other thing I like to say is crossway vanlines are same alpine vanlines . when I got billed will my credit card it was billed by alpine van lines.. at last I end up paying 1900$ including tips.. waste of giving tips.. my door was damaged tooo..
Looting People.
There is no company like this. This is a bunch of people looting money. I was contacted by Nicolas and gave me a quote of 2100 dollars, He was chasing me like mad. When I said I have quotes 500 dollars less than that he asked , he suddenly reduced to 1679 with the following conditions 1. The rate is fixed as long as I don't increase the items ( I provided all the dimensions ) and he estimated for 550 Cubic Feet 2. The quote will be reduced if they take less space. I have emails to prove this After taking 25 % as advance the guy disappeared. Tried to contact him by phone / email and no response . Finally I contacted the credit card company to dispute the payment . They said the payment was made to Alpine and provided a contact number . I called the number and YARON picked up the call. After many follow ups 3 guys showed up with a Enterprise Rental truck and said I have to pay more as they don't think this will fit in 550 CFT. They forced me to sign a revised estimate for 600 CFT if they need to load . As my lease was expiring on that day , I had no choice. When they actually loaded it took only 480 CFT and the driver was sincere enough to give me a final contact for 480 CFT which translated to 1412 USD . The guys left . After 4 hours I am getting calls from Yaron that , I have to pay the original 1679 else they will drop off the stuff at some storage in VA and they are not responsible for anything . I told them to bring the stuff and discuss . Then they disappeared Never picked up my call . Finally I had to switch off the caller id and they picked up. Finally they showed up today and refused to even open the truck unless I pay the full old estimate ( 1679 USD ) in CASH. They took the complete cash . When he opened the truck I had to cry . Most of my stuff was broken into pieces . 3 expensive Ikea bookshelves where broken into multiple pieces . One bookshelf was not even brought in and they said they had to throw away as it was crushed into pieces . My table was broken into 7 pieces . Dressers were broken. When I refused to take the delivery of the broken pieces , they dropped in front of my door and drove away without even providing a receipt for the money I paid. They said I have to go and register claim in csipros.com if I have claims . I can post the pictures of the broken pieces lying in front of the door This is extortion and looting . They took 25 % more that any other carrier . I lost almost 50 % of my stuff. I am going to file with BBB and also with any consumer protection forums now. I have the photographs , the documentary evidence for all the information provided above if anyone would like to have a look to ensure that I am right These are 2 guys with some fictitious names ( Nick and Yaron ) running around with a enterprise truck and looting people . All the positive feedback is by those people only and you can really say that looking at the time and the comments posted .