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Direct Van Lines

Direct Van Lines reviews from real customers

On this page you will find reviews on the company Direct Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Direct Van Lines – 1 (calculated based on 5 reviews).

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Direct Van Lines

   5 reviews

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NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Rockland, MA Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rowley, MA Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somersworth, NH Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Direct Van Lines
  • Location: 10436 39th Ave, Corona NY, 11368
  • Website:
  • Email: jessica@directvanlines.com
  • Phones: (917) 204-9098

5 Reviews: Add Review

  1. It happened to me too.

    There are numerous websites with bad reviews on this company. All of my research tells me many things; but the biggest one is we all have the same story to tell. We need to share this information with each other and put our stories together in order to bring closure to our stories. This guy robbed me, stole my son's identity, and I am sure he is running a scam. I reported him to all of the people I could imagine. But he changes his emails address, and never ever gives you a work order number. Oh, he uses other business's DOT numbers as his own. What I know is: if you call from a different number he will either answer or call you back. He has two DOT numbers that I know of: 3048596 for a Fresh Meadows, NY address and 3048595 for the Corona, NY address. His name "maybe" Joe Yarinnadel. His drivers are mostly convicted felons. One tried to get to my gun safe after he had seen me carry when they showed up. Why? He called me before they arrived and asked if I was on the military base..they wouldn't get through the gate because they were CONVICTED felons. He demanded cash only, never weight the truck, showed up in a Penski truck, and it all goes down hill from there.

  2. Moving state to state.

    Never use this company! They are holding my stuff hostage right now! Keep upping the price I owe. Won’t answer calls from me. Gave me 2 delivery dates no show no call. I’m sick about it!

  3. Absolutely the worst, not deserving of even one star!

    Like the others who wrote reviews on this site, we were also victimized by Direct Van Lines, and we didn't even select them to be our movers. They were subcontracted by New Frontier Van Lines who turned out to be a "broker" for them. So if you're considering New Frontier Van Lines or Direct Van Lines, DON'T!! From the very beginning when the men showed up on April 19th at my apartment reeking of marijuana, and driving a Budget rental truck, I had a bad feeling. After loading the truck the driver informed me that the broker underestimated the cost, and that the few items I had were going to cost more money. The estimate I had was a minimum, for anything under 2000 lbs, and the 7 items I had, the heaviest being a mattress and box spring, I knew I was well below the maximum. They said the adjustment would have to be paid upon delivery. I called the broker, to dispute the overage, and they said that the weigh station was probably not properly calibrated, and assured me that I wouldn't have to pay additional charge upon delivery. I was moving from Buffalo, NY to Denver. Co., and starting a new job. I anticipated my belongings arriving in a couple of weeks after pick up, but that was not the case. After countless calls to the broker, and countless excuses that turned out to be outright lies from Direct as to the whereabouts of the truck, I had to call an attorney and threaten legal action to have my belongings delivered today, June 6th, 45 days after they were picked up. My ordeal with Direct Van Lines was horrendous, but compared to some of the reviews I've read here, I may be one of the lucky ones to have had to deal with extended delays and just a few of my items damaged or broken upon receipt. The drivers did try to get more money when they delivered my belongings, but fortunately they gave up trying to pursue that when they were given the remainder in cash. The most important message I want to impart here to prospective customers is that in contacting my attorney I learned that Direct Van Lines had it's license to operate revoked, and that they are not legally allowed to do business. I am in the process of filing formal complaints with the Better Business Bureau and the US Attorney General's office.

  4. Avoid At All Cost!

    This is written with the hopes of warning anyone who considers using this service, not to do it.

    Our experience with this carrier has been absolutely horrible from the moment we signed the commitment and paid our deposit until now. The price increased almost 100% from the original quote - even though we spent over an hour giving detailed measurements and counts before the crew arrived.

    We received a call at 9 pm the day before our scheduled loading, advising they would arrive between 8 am and 11 am the next morning. I called at Noon the next day because they had not arrived and had not called to say they were running late. I was told they would have the driver call and update me. At 2:45 pm the driver called to say they were 35 minutes away. They arrived at 5:30 pm and offered no reason for their lateness. They also were not in a full sized moving van, (as we were told would be coming) but rather, two 26' Penske trucks.

    One of the Penske trucks left to go unload somewhere and the crew sat around for an hour and half waiting for the truck to return. After he returned they loaded the first truck that had been there for the duration and when they had it filled we were told we had to much stuff to fit in both trucks. After lengthy questioning of the crew foreman (who was very evasive about why they would arrive with insufficient space for the detailed loading manifest we had provided) we were informed that the original truck that had left, never unloaded and so there was not enough room , BUT, somehow, we were way over the space that had been calculated by the person to whom I gave our information 4 days earlier.

    The bottom line, we were being charged another $5,000.00 to cover the overage! And we could not could not get our deposit back if we cancelled and we would have to unload the truck!

    I was told the crew would return the next morning at 9 am to load the remaining items and they would be on their way. They did arrive until almost 3 pm the next afternoon and offered no apologizes for there tardiness. After completing the load, the foreman had the nerve to ask me how much of tip I was going to give the crew!

    This story does not improve and gets worse.

    We had scheduled to accept the items at our new address on or after 2/10/18 and we told we would get daily updates about the progress of our shipments. We were informed, by the foreman of the crew that loaded our shipment, that it would arrive between 2/10/18 and 2/13/18 and that we would get daily updates.

    Neither of those things happened and, needless to say, getting any information was next to impossible. We got a lot of BS about trucks being serviced in Arkansas, and the truck being stuck at the California border awaiting something, plus a whole lot of you know what. We were promised a number of arrival dates that never transpired.

    Bottom line, we did not get our belongings until 2/28/18, and a great number boxes were damaged, semi-crushed, or missing. Plus none of our appliances had been wrapped in protective blankets and, therefore, had sustained damage. Our white bed, white dining room table and bedside table were not wrapped and had been secured with brown tape that either left a residue or pulled the finish from the pieces when it was removed.

    On March 6, I contacted Direct Van Lines about the missing and damaged items - providing them with a detailed list. As of today I have been given a complete runaround about our claim and do not expect anything to change.

    I hope this lengthy description of our experience will help anyone else to decide to go elsewhere for a moving service.

  5. Do not use like your life depended on it.

    They are not movers, they are a wrecking crew. Without exaggerating they managed to damage every piece of furniture, break wedding China, damage records and stolen possessions. One of the [EDIT] lifted a bottle of alcohol and drank it on the job. I also suspect that stole a bottle of prescription medication. They lied about the price, pick up and delivery times. Why did they transfer my stuff from one truck to another? To break more? They do not return calls and they find a way to place all blame for everything on you. They offered $1000.00 discount for my haste, with all of the damage it should have been free. I gave them plenty of time to satisfy my complaint. Be warned and beware!

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