Encore Moving

6 Reviews: Add Review

1. Took over 30 days to get items

   The movers showed up unexpectedly and on a day that wasn't scheduled. It then took over a month to get the items delivered.

   

2. Beware of destruction and loss

   One star is too much for this company... let's start with trinity relocation , a complete scam, brokered to encore movers. This company showed up 3 hours late, the move was estimated at 3900 and turned into 11,000 dollars! That's not the worst of it.. first available delivery date June 22nd... someone over there changed it to July without my consent. Delivery July 25th! Chicago to Pensacola... the worst is yet to come ... my belongings disappeared ... destroyed... boxes mangled ... unprofessional delivery... no mask wearing... tracking dirt into my home... Communicating was a joke.. I was lied to... and lied to again and again... I have over 10,000 in missing and damaged belongings... no communication... file a claim... I can't get back what they destroyed and lost... never use this company... I will continue to pursue all options to seek retribution for the neglect, sheer disrespect of my belongings that I worked my life for... when picking up my belongings... the movers reeked of marijuana! Upon delivery semi driver said he couldn't come down to street... really? Charge another $750... charge upon charge upon charge.... How do they think they can get away with destroying personal belongings and taking belongings and mishandling belongings and think it's ok.. wrong... no communication whatsoever... DO NOT USE ENCORE!!!

   

3. Worst Moving Experience ever.

   Buyer beware. The worst moving experience we have ever had when moving employees. We contracted with Encore Moving Services of Algonquin, IL through a broker, who then gave Encore instructions to pick up property on 3/31 for a 5/1 move in. They were very late, loaded the furnishings, then produced a contract and required signature. In the fine print were many fine print rules, but it was 11pm, standing in the street, with all belongings in truck already, they signed contract. In language fine print was 30 business days to deliver from date, not the 30 days as was implied in all conversations prior to selecting Encore and picking up furnishings. Of course there is a broker, and young employees 1st big move accross country, with a 18 month old in tow during COVID 19. Employee informs broker they were leasing house beginning May 1st, and since contracts were signed in March believed and were promised furnishings were in transit soon and would arrive May 1st. With confidence from brokers promises, the employee moved into the house May 1st and began calling the broker, and eventually Encore for some understandings. Days passed, no furnishings, no communication from Encore. Frustrated, disappointed, and angry at the lack of empathy this supply chain showed for a young mother, her child, and their struggles to get their belongings now required their employer, its CEO, and multiple calls to all to get the truck to the address finally Fri, May 22. Upon getting the news, we the employer cut a bank issued cashiers check to present to movers upon arrival. Chase Bank was the issuer. The movers refused the cashiers check and forced the CEO to call Chase, get a bank manager to reversed out the cashiers check, and produce $2200 in cash. Upon returning with cash, employee is advised it will be another $80 for the hour they waited, and again Encore refused to unload the truck until she returned to the bank and retrieved $80. Further they refused to wear masks nor gloves when in residence during COVID 19 even tho it is CA state and county law to wear a mask in public on May 22. Endangering the welfare of our employees and their dependents, creating liability exposure for us, and the horrible manner in which Encore communicated, promised and never delivered on any said promises, excused themselves and placed blame on brokers and/or employees when asked for basic customer service, a company that consistently said what they did, and then failed to even remotely do so. Any response to this review from Encore Moving Services will be inauthentic, just as their representation and customer service considerations are. Buyer, Employer, anyone who values integrity and want to employ exceptional American companies should absolutely avoid this Encore Moving Services and its broker network and hire real professionals, this was a nightmare and will never be used again by our company.

4. My Long Distance Experience.

   I recently moved from Wisconsin to Illinois. I was assured by Encore that I would be in good hands and I was. I was extremely nervous as this was my first move away from home. Peter and Paul were great and (I can’t remember the helpers name) but they were easy to work with and I definitely would recommend them again. I even received a call from Desiree who did a quick check to make sure the Move went ok. I am so happy! Thank you Encore.

5. Rude, unprofessional, extortion, uncompensated loss.

   This is a review of Encore Moving and Storage, 202 Berg St., Algonquin, IL 60102. DO NOT USE THESE MOVERS. I did not hire these movers in any case, but was assigned to them by a broker, Charter Van Lines, 21301 Powerline Rd. Suite 106, Boca Raton, FL 33433.
   
   I will list a few of the worst aspects of my experience and strongly advise you not to hire this company. This is not an honest business.
   
   1. The movers arrived a whole day after the 48-hour window that had been planned far in advance. They gave no notice at all of when they would arrive until the very last minute, despite my repeated calls.
   2. I had arranged the move far in advance with the broker. We had agreed on a detailed inventory, and I asked very specific questions and received specific reassurances, in writing, as to the "binding" cost of the move. I had the dollar amount ready in a Postal Money Order as specifically instructed by the broker. But when these movers arrived, they acted as if there was no prior agreement at all, and proceeded to recalculate everything from scratch, stating that the broker "has nothing to do with this." They came on a Sunday, so there was no recourse to the broker, who was closed for the day.
   3. When I tried to hold my position about the price, they repeatedly threatened to cancel the move. At one point, even after they had loaded the truck, they threatened to unpack and leave my property on the sidewalk. This is truly extortion. Like most people who are moving, the stakes were high for me because I needed to be at my destination to start a new job on a certain day. Also, my lease was up and I had to get out of my apartment on a certain day. Any change in this careful plan would come at significant expense to me, which of course they knew very well, but this is how they roll! Their message to me was: "You do it our way, you pay what we tell you, or we're leaving. We don't care about your agreement with a broker, this is what we're charging you now. Pay it, or you're on your own." Of course at this point I really did have no choice, and I had no way to evaluate their charges, though I repeat: I had been quoted a firm price based on an actually inventory, and I had been assured this price would not change. This was in a written contract. The movers simply acted as if this contract was meaningless.
   4. In the end, they added almost $1300 in fraudulent charges to the "binding" price I had been given by the broker. They made it crystal clear, with their threatening and bullying tactics, that I had absolutely no choice but to pay it.
   5. But that was not all. I missed 2 days of work at my new job and had to reschedule flights several times because they did not arrive when they said they would and did not provide any info about when they would arrive so it was impossible to anticipate what would happen next. And..
   6. Even worse, although I had done a careful inventory with the broker -- so I know for certain we had an accurate estimate of the size of the move -- they arrived with their truck already so full that they could could not fit all my property, leaving me with no choice but to take a total loss on several items they left behind (not to mention the serious inconvenience of unexpectedly having to get rid of them when I was already 2 days behind schedule thanks to them). The total loss of property was approximately $2000 -- on top of the fraudulent "up charges."
   
   I wrote a detailed complaint letter to the broker, and they were able to get the mover to reimburse me for one charge of $450 for "crating a grand piano." This was related to a Yamaha electronic keyboard. Besides the fact that an electronic keyboard is in no way shape or form any kind of "piano" at all, as far as moving is concerned (never mind a "grand piano"), I had carefully packed the keyboard myself, and it arrived exactly as I had packed it, with no additional "crating" of any kind. In any case, this one reimbursement took many weeks of back and forth and was only the most obviously ludicrous of the many extra costs. No one at the broker or movers ever responded to my other detailed complaints.
   
   Avoid these two companies like the plague. There should be laws protecting consumers from this kind of fraud and abuse. Until such protection exists, we have to take care to avoid these companies and, no doubt, many others like them in an industry where taking advantage of vulnerable consumers seems to be the order of the day. (I can't tell you the number of friends and family who related similar experiences when I told them what happened to me.) Definitely if I had it to do over I would never again use a broker at all if there was any way around it. That was my mistake. If possible, make sure the company that you are making an agreement with is the same company that is actually doing the work. Otherwise, like me, you will have no way to evaluate in advance the people who are actually doing the move. Unfortunately this broker model is apparently quite common. I was suckered into it when I did an internet search and found a website offering "free moving estimate." Immediately my phone started ringing off the hook. The guy who called me from the broker (Charter Van Lines -- notice the misleading name, since they aren't doing any moving at all themselves) was so nice! But it didn't turn out that way. I hope this review will help keep you from making the same mistake.

6. Encore Moving SCAM!!

   This is definitely a SCAM.  I moved through a 3rd party moving company named ENCORE MOVING which moves accross the country as ASAP RELOCATIONS.  They damaged most of my major items, even with there packaging.  Crushed most of boxes.  ASAP RELOCATIONS also did not pay my claims saying  through a CLAIMS ADJUSTING FIRM.  "This is to confirm receipt of your email.  We regret to inform you that the company that relocated you: ASAP RELOCATION is no longer a member of our firm. Please contact them directly and ask for status on your claim."What a SCAM!!  They are operating under several names scamming folks!!DO NOT use this COMPANY!!It should be a ZERO STAR review!!