On this page you will find reviews on the company Finch Moving Services from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Finch Moving Services – 4 (calculated based on 4 reviews).
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Poor service and communication
I hired Finch Moving to move my belongings from my home in Lemon Grove to the new home in Lakeside. The move started on 5/21/21 and was stopped on 5/22/21. I have previously used this company to relocate, and so I wasn't concerned with hiring them again. During the initial phone consultation and on both days of the move I explained that there was only one item that I didn't want damaged. It was a hand-crafted hardwood gaming table that was custom built. I told them how expensive it was, and verified that they were able to move it without damage. The movers assured me it would be taken care of. On the second day of the move, they transported the table. On arrival at the new home, I discovered that one of the drawers of the table had been damaged. I brought the damage to the attention of the movers present, who told me that I had to e-mail the damage and pictures to "contact@finchmoving.com", which I did. Within minutes of reporting the damage, the movers began quickly unloading the contents of the truck and placing it under our carport. When I questioned this, I was told that they were done for the day, and was asked to pay for the day's work. I did, and the movers left. They never said that they wouldn't return.
I have sent three e-mails and called their number multiple times from different phone numbers, but the representatives who answer refuse to actually assist me. I've been told that the "person" who handles claims is "Out of the country" or "will call me back tomorrow". I waited a couple months before posting any kind of negative review, as I sincerely believed that the company would do right by its customers.
It's taken months to get most of the stuff that was left outside of my house unpacked, as we have four children, one with special needs, and I work full time as a Registered Nurse (and we all know how crazy the last year has been for healthcare workers).
Mind you, I did not make a big deal about clearly labeled boxes of medications being placed in my 3 year old son's closet, nor the other boxes and furniture that were dropped in random places, despite also being labeled. I did not seek replacement of the pieces of my daughter's bed that were misplaced (I had to purchase an entire new bedroom set, as her carriage bed's screws/hardware were nowhere to be found). I did not seek replacement for damage to the regular dining room table. I didn't even make a big deal about the damage to window screens they removed because they wanted to attempt to move things into a room through a window. I merely sought to get their insurance to pay for damages to a piece of expensive furniture.
Overall, I would have to say that the customer service of this company is no longer as good as it was in 2017, and I do not recommend them to anyone.
Great packing and moving services!
I found Finch Moving company online. Was looking for packing and moving services, because did not have any time to pack stuff myself. They offered a great deal! Professional packers and movers did everything for one day. Just incredible! It would take me forever to organize everything myself. They wrapped fragile things with packing paper, labled all the boxes, wrapped my furniture with pads for protection, and even disassembled and assembled my bed. My move was not so easy: was moving from the apt on the third floor without any elevator. The guys moved my belongings professionally and without any difficulties or damages. Would recommend them to all my friends.
Nice guys and very professional!
I moved few days ago to my new apartment in downtown SD with Finch Moving and I am very satisfied with the services they provided, they were very professionals! Way better than other companies I used before, I directly trusted the guys, they took time to explain me their technics and were very cautious! This was a great experience, no worries about getting your stuffs damaged, they are very trustworthy and nice guys. I truly recommend this company if you are looking for an effective and fast moving! .
Fast and Friendly!!
I've used this company twice now for 2 big moves and I've had great experiences both times! The guys were always friendly and funny- which really helps put your mind at ease while you're moving.They asked the appropriate questions and even took things apart for me (my bed, etc.). Both times they were incredibly conscious about my desire to get the move done as quickly as possible because I'm young and unfortunately not made of money- and both times, the jobs were done very fast. I highly recommend this company to everyone who is moving in Southern California and I will definitely use them the next time I move :).