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Fine Express Inc

Fine Express Inc reviews from real customers

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Company average rating Fine Express Inc – 4 (calculated based on 80 reviews).

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Fine Express Inc

   80 reviews

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  • Company: Fine Express Inc
  • Location: 148-2 95th Ave, Jamaica NY, 11435
  • Website: fineexpressmoving.com
  • Email: info@fineexpressmoving.com
  • Phones: (718) 705-7250

80 Reviews: Add Review

  1. Wanted to share.

    Long Distance move to Miami, FL from New York, NY.
    I must say I am very happy with the moving service with Fine Express provided me. They were able to move my items from Miami FL to New York fast and professional. Lou was a huge help throughout the entire moving process. He was able to provide with an accurate estimate and get move moved within five days. Fine Express price was a little hire but this was because of the extra space they reserved for my items. The price stayed the same and nothing got damaged. I am very happy with the service they provided me. Andy my foremen did an amazing job packing all of my items I was externally impressed.

    I have moved before and I had the entire opposite experience. I was not expecting good service so they really took me by surprise. I defiantly will be calling this moving company again if I have a reason to move again. If you are looking for a good company to work with call Fine Express they will do a fantastic job with fast service. They were up front about everything. Give Lou a call he will go the extra mile to make sure you are happy and he meets all of your moving needs!

  2. Worth every penny!

    Worth every penny!

    I've moved a lot and I finally decided that it was time to hire movers. Fine express was recommended by my sister-in-law and they did not disappoint.

    From the initial phone call, they were professional and direct. All expectations were clearly laid out, including a quote, hours, and what to do beforehand to make things smooth. It was $150/hr (including transportation time) with no extra hidden costs. What I appreciated most was even after investing in that conversation, they told me to call back if I decided to go with them, after shopping around.

    The 3 man team, led by Doan the Forman, arrived on time and we began right away. These men were truly amazing with their speed and dexterity. It was so hard to just stand around and watch them, but honestly, we were exhausted from just the watching.

    After coming in 2 hours under the quote, the crew gave me options of setting up certain rooms or assembling furniture. These were extra things I just didn't even realize were part of the whole service. I really commend these men on their hard work ethic and positive attitude.

    Thanks so much for taking a lot of the stress out of moving!

  3. My best moving experience.

    Words cannot express how grateful I am to the team at Fine Express. Eli (the owner), Mike (the 16 year veteran in charge of the crew that moved me) and the whole team of guys that busted their behinds all morning in moving did a marvelous job. There are times that it hurts shelling out money to pay a move or tip movers, but not this time. It was worth every penny and perhaps more.

    I have moved multiple times - Houston to Mexico City, then back, then Houston to New York - and this was by far the best experience. They didn't stop. The guys were like an army of ants that swarmed my apartment grabbing anything and everything in sight, quickly and efficiently, but delicately if there was a fragile item. They worked so effortlessly, that it was as if my apartment was being packed by some kinds of magicians. That term ("as if by magic") while accurately conveys how un-stressful and happy the experience was, would not give the guys the full credit they deserve. You could tell they know how to work hard and do not stop until the job is complete. Yet, they are cheerful, pleasant to be around and while extremely hard working, had fun with each other.

    Thank you Fine Express for making this moving experience so phenomenal. Special thanks to Eli for being so attentive about his customers and making sure they got a happy and stress free experience. You can tell he really cares about making his customers happy and isn't afraid to step up to fix anything straight away. Great company to work with. Customer for life here.

  4. Mind Blowing.

    MIND BLOWING.

    These guys are absolutely incredible - could not recommend them enough. They packed us and moved us quickly and seamlessly. Nothing was lost or damaged. Moving is so stressful and many moving companies take full advantage of that. Fine express is not one of those companies. They made the whole experience easy breezy and they get an A++ for communication.

    Thanks Fine Express Inc !

  5. Think again before using this company.

    I would have rather gone for a flat, fixed rate company to move my things. The movers were extremely rude (one in particular), they only care about the money and will do the job as slowly as possible to get paid more. They charged me $119/hr, plus travel time ($119/hr) plus tolls, taxes and fees. I was warned before using them but the price seemed too good to pass. I WAS WRONG. I barely had anything to move, just a few boxes of clothes and one bedroom set. The driver even took a few smoking breaks and kept telling me that they need to take their time to get paid more.

    The GODDAMN worse.

  6. Canceled the day before!! Do not hire!

    We hired this company Jan 27th for a move in February. We had to move our date back by two days and they were fine with that. He confirmed that we would still be on for 8am and they agreed. The day before our move my husband called to confirm the time and they said that they wouldn't be there until 1pm. He said that 8am was the only time and what we had agreed upon. They said ok. Then they called back and said they had a truck stuck somewhere and wouldn't be coming at all. They completely canceled on us the day before we moved a packed 2 bedroom house. Not only did they not attempt to find another truck from their company, they didn't even apologize. Just made excuses and were defensive. Terrible customer service, and the only other company available the day before cost us hundreds more. Still no apology or offer to refund the difference, something which is 100% their fault. These people are not to be trusted.

  7. Unethical, unprofessional, unorganized.

    There is nothing Fine about Fine express.
    What should have been a smooth move with no issues, ended up being a complete nightmare led by it’s owner itself, Eli. Customer service and satisfaction is not a priority here. It was shocking how Eli spoke to me about all of the mistakes he made regarding my move. Unapologetic, out of control, rude and unprofessional after me calling for yet again another mistake that surfaced.

    I gave an exact list of items to be picked up from my storage, a small move from one state to another. They gave me a quote for 10 hours it would take from picking up, driving and unloading without leaving behind any mess, so they said, which I had agreed with.

    Eli told me that the movers would come for the pick up at 9am on the given day, yet they showed up at 10:45am. They decided to bring an extra large truck, evidently unnecessary for my move as they had the list of items. The large truck became an excuse later as to why tolls are expensive. After movers loaded the truck, the driver says that he needs $148 for tolls in cash. I have driven to MD a million times and find that amount outrageous. Eli never mentioned to me the need to bring cash for tolls ever, and I had been in contact with him the day before aside from the few weeks before that. Why these movers don’t have EZ Pass? So I asked him precisely that and the issues it presented since I don’t carry cash, as most people don’t anymore. He gave me a nasty attitude letting me know EZ Pass was too complicated for him so clients can deal with tolls directly. They don’t even carry accurate info regarding tolls to prove to the client the cost! Eli could not explain to me where the number they were charging me came from. He even hung up on me for complaining. Fine Express proved to be highly unorganized. As if that wasn’t disturbing enough, I Had to waste time finding an ATM, for ”tolls.” When I return the driver tells me that my total cost for the move is $1500!
    I was given an estimate of $1190 - $200 deposit when I made my reservation, so I should have been charged the rest, $990. Yet suddenly my bill jumped to $1500 + $148 for tolls, + tip for the movers, which I generously gave more than I should have hoping they would take care of my stuff when delivering and cleaning. The driver explains to me that it wouldn’t be $1500 at the end, that it would be less but they have to swipe my credit card in case something happened on the way, and the job would last longer than 10 hours From my original estimate of $1190. Confused, I continue to ask for an explanation as I don’t understand what changed? However the driver barely spoke English and didn’t know the answer. He said I need to speak to the boss, he only follows orders. I literally had just ended a heated conversation within his unprofessional boss making me realize how difficult it is to argue with a thieve. So I waited until my move arrived to MD. The driver then called when the delivery was done and told me I should be credited back $34. I have not received the credited amount, no returned calls on the bill discrepancies Also, the movers didn’t clean up the boxes and wrappers, which the service had been offered to me. I ended up calling yet again and spoke to a woman who didn’t want to deal with me and kept telling me that she was just leaving and to try to tip the movers more money so they clean. Basically she suggested to bribe the movers to do their job. How is that ok?
    Fine Express should absolutely not be allowed to be in business. Customer service is nonexistent and the owner leads by terrible examples. They lied to me to win my business. DO NOT USE THIS COMPANY. You will end up paying a lot more than the estimate they offer and they won’t explain to you why. Unacceptable and unnecessary headache.

  8. This is an incredibly awesome moving company. Fast, reliable, professi.

    The job I used them for was small, only a few items, but they took it on with the same dedication and professionalism as you would expect for a larger project. That attention to detail and willingness to help on a task large or small speaks to the high quality of their work.

    I will definitely call Fine Express for future moves and recommend them to all my friends. In a city rife with moving companies it can be hard to know who will be reliable and secure. Fine Express takes out all the uncertainty, they come through and at a fair price point too!

  9. Another very successful move with Fine Express.

    I've moved at LEAST ten times with many different moving companies. I can confidently say that Fine Express Inc was the the best experience by far and has raised the bar!
    After I requested a quote I received a very timely response and a follow up email and phone call to ensure I didn't have any questions. Eli was extremely responsive and patient with any questions I had. She gave me tips for packing, guided me to tutorials online and ensured I had all the supplies that I needed as well. During the move Fine Express team worked diligently as not to waste any time and were professional, respectful and personable as well. The amount of care that they took wrapping / moving my furniture and belongings was unprecedented! There wasn't one thing I would have changed, my move was as stress free as possible! #teamfineexpressinc.

  10. Team was exactly what I was hoping for.

    Team was exactly what I was hoping for. They were punctual, polite, VERY CAREFUL, asked me questions when they needed clarification. Michael is an excellent foreman. He communicated very well with his team and they look to him for guidance when they weren't sure about anything which wasn't often. He made me feel at ease with the prepping my items for loading and assured me that they'd do there very best to ensure everything was safe and secure. Michael and his team were very organized and timely. It did not take them a long time to get the items loaded. Michael made sure I understood everything and answered all of my questions. Even when I wasn't sure what to do, he made very helpful suggestion to aid me in my decision. If you want a moving company that you can trust, go with Fine Express Inc.

  11. Great company.

    Amazingly fast and courteous service! The two guys that were moving my things were extremely polite and the speed of their work leaves you speechless! Especially since my apartment is on 5th floor with no elevator. The price was also one of the cheapest of 10 companies that I have called, and even though I had more things than I listed to the sales person, they took all of that without charging me anything extra. Thank you Fine Express Inc.

  12. Amazingly professional and careful, These guys are are the real deal!

    This was the best experience I have had with any moving company ever. They were extremely professional protected and wrapped every piece of furniture, broke down the furniture appropriately for wrapping, were super nice and took care in delivering and placing the furniture into our new home. I would recommend them 100 times out of 100.

  13. 5-Star Moving Company.

    Have moved twice with Fine Express Inc. Each time is better than the last and both times were 5-star experiences. Fine Express Inc hire the best crews with great attitudes. The men handle your things with care and they are always willing to go the extra mile without complaints. Moving day is always stressful, but moving with Fine Express Inc takes the stress out as much as possible. I highly recommend these guys for all of your moving needs. The A+ service starts from the moment you call. The man who takes the appointment is excellent and he will work hard to accommodate your needs as he did mine. Thanks again!

  14. 10/10 Would Recommend Fine Express.

    I would like to praise fine express for an excellent moving service that was done recently.
    I moved twice in the past year and a half,once to New Orleans and more recently one within New York City.
    The price was reasonable and the service was done exactly as promised by the sales staff.
    The moving crew definitely deserve 5 stars!!

  15. My experience.

    They seem very nice an dfriendly to work with but once your goods are picked up and they have taked their cut of te money they do not care.
    It took them 5 weeks to get my stuff to Seattle whereas the initial promose was 2 weeks
    When they got t Seattle, they provided no flexibility with the drop off. They called me at 4pm aand said they can only drop the goods off later that evening and they had no flexibility
    They are crooks when it comes to pricing. My initiial quote was about 1800 but I eventually ended up paying 3000. One of the ways they fleeced me was by saying that their large delivery semis could not get into my location because of which they had to shift my goods to a smaller van and they charged me 350 to move the stuff from their semis to their smaller trucks
    Overall terrible experience , avoid them at any cost. At the time of booking everyone seems very poilte and sweet but it only goes downhill.

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