On this page you will find reviews on the company Five College Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Five College Movers – 3.3 (calculated based on 12 reviews).
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Great service from start to finish
5 college movers team, respectful, cautious, helpful, gets the job done in a timely fashion and the price is very reasonable.
Thank you
Stay safe
Pam Pittsfield, MA
Moving Excellence A+ Five College Movers
A great moving experience ...... A+ ...... SAM and JUAN ...... polite and courteous ...... each item placed nicely where indicated ...... their congeniality and moving expertise are excellent ......
Excellent Customer Service- highly recommend
We were so impressed with the team. Very polite and professional. From the first phone call and through the whole process, everyone was responsive and well trained. They arrived on time on move day and we’re easy to work with. Fast but gentle. They made sure we were satisfied with furniture placement. We could not be happier. I have already recommended them to three people in the Easthampton, Mass., area. Good old fashioned customer service!
DO NOT USE!!!
There was some damage caused by the move. A new couch was scraped in two location exposing the wood frame and a hardwood floor was scratched in two locations. The total cost to repair the floor and replace the couch was just over $2,400, which I had to pay out of pocket.
I filed a damage claim with Five College Movers and was ignored for over 6 weeks. It took repeated calls and emails in order to get a response. Ultimately, I started calling them using *67, as that was the only way they would answer my calls. The owner, Patrick MacWilliams, could not have been more rude and even hung up on me! I was shocked at how poor their customer service is. In the end, they gave me $300. This company is pathetic.
I give them a 7th star rating
Thanks Vale, Lewis and Phil, I give them 7 stars.
Kind patient, courteous, I was nervous for no reason.
In my new place they helped me with how to best arrange the furniture ??
Jo. E
5 /2021
Broken piano.
The guys from Five College Movers where hard workers and did a good job with the exception of one major problem. These guys broke my piano in HALF!! It was an upright piano that had been in my family for 30 years. The movers took pictures right away and reported to their company. I filled out a damage report and a month later, I have heard nothing from them. I finally called them today and was told that Dave was the person to talk to and he was not in there today. I will update this review when this issue is resolved but the timeframe for expecting a response from this company is unsatisfactory. Hopefully, I will hear from Dave on Monday 8/31/20 or I will be calling again.
Good move, bad experience with office staff about over-billing.
At the end of the move on 4/22/2020, I asked for a copy of the detailed receipt showing the charges. The mover said he didn't have a copy but the office will send it out within 2 business days. I paid my bill via credit card and noticed it was charged 751.25. Called the office the next week after not receiving my receipt and it was told that they would email it over. Followed up the very next day after not getting it to confirm the spelling was correct on my email. Email was confirmed correct and it was mentioned that it would be resent over. The very next day after not receiving the email, I was proactive and re-followed back up to ensure I could get my receipt and check over the bill. It was mentioned to me that they would check with the manager since they would be having there daily meeting shortly. Fast forwarding up until today (5/6/2020) when I called back in and had them re-send it again that I finally received the receipt. Noticed that the billing was wrong. I called back and spoke with Corey and Pat about how no moving supplies was used but the bill said it was. They said that 2 rolls of tape were used when the movers didn't use any rolls from their truck because I had everything all ready boxed, taped, and stretch wrapped up. Also mentioned to them that my deposit wasn't included in the receipt. The manager got an attitude with me about the two rolls of tape and the deposit being refunded. I told him that I noted two charges of 751.25 being taken from my account. As me being a prior operation manager for a moving company in North Carolina, the office staff of Five College Movers was terrible. They didn't show any ownership as far as following up with the customer about the issue and it took a lapse of 14 days to get down the path of resolution. If a paper bill of lading was done, I would have seen the charges right away and disputed them but they said due to Covid-19, the office does the paperwork. After every move that the bill was ran, the credit card credentials are supposed to be shredded. How in the world did my move get billed twice? Once showing from the driver which was on the move day, then another time on the 28th of April.
A professional company will always stay tactful and never argue with a customer, especially if the company is in the wrong! The movers were excellent but the process and office are a different story.
Beware —- read the fine print.
Most reputable companies stand by their work. Hard to say that here with FCM.
Had a small job where they had to move a bedroom set from the second floor and swap a set from a POD. The movers dropped a glass top off dresser down the stairs that smashed into the wall, bannister and tiles below. Sent estimates to repair but their contract says, they were quick to point out, will only cover 50 dollars. The repairs cost more than the move of around 600. They show no remorse, are rude, do not respond to emails and basically don’t really care because they are a high volume shop. Good luck if you use them. They do not stand by you.
They are very polite on the front end when they get you to sign but apparently that’s where it ends.
VERY impressed with efficient professional service.
From the start these guys were amazing. The initial appointment was convenient, quick & accurate. And this was not a simple move. It involved splitting up a large family home full of antiques and moving the items to four different locations some ending up at a storage unit 5 College Movers located for us.
The estimate we were given was precise both in time and cost - this was so important for our planning. On moving day it was obvious the movers were well trained. They were respectful, courteous and worked well together. They had a system that was thoroughly planned overriding all of our chaos. Juan was especially impressive with his ability to move fragile antiques.
I highly recommend these professionals.
BEWARE of Five College Movers.
They seem like the perfect company to use for a move but buyer and mover BEWARE!! Before you sign a contract with them, please know that they are the best at tacking fee's onto your final bill that you'll be surprised about after the fact. Also, make sure to ask how much they charge to drive their truck to the destination where you have your things from where they are coming in from. They charged me $11.60 a mile, drove from Westfield, Mass to Springfield, Mass and said it was $145. That's 12.5 miles just to get to my mothers place. All they did was move her things into a truck we rented ourselves and they charged us all together over $800. They didn't drive her things anywhere.
They were 5 HOURS LATE!! So if your on a time constraint, be sure not to use this company.
KEEP ALL RECORDS AND RECEIPTS. They contacted me 6 months later and said I owed them $600. Thankfully I kept my bank receipts and statements.
I do not recommend this company to anyone and will not use them again. I've been in business for over 10 years and they do not even talk like business people.
Not reliable!
The contract with Five College Movers was for a move on a Saturday morning at 9:00 AM. When they did not show up or return several calls to their office we were required to contract with other movers at the last minute, at considerable expense, to be out of the first location on time. At 11:30 one of their drivers called to inform us that they would be 1/2 hour late, and by the way, that the move had been rescheduled to 12:00. We were never informed of this change. Their contract called for a $350 cancellation fee and/or a $250 rescheduling fee, but would not honor either. Not a reliable company!
Local Move.
Five College Movers helped me move locally from Northampton, MA to Amherst, MA in August of 2013. They promtly responded to a website quote form I filled out, and lead the way from there. I was very impressed with the professionalism of the entire organiation and appreciated how careful they were with all of my possesions. Highly reccomend them if your moving locally!