Gold Standard Moving and Storage LLC

3 Reviews: Add Review

1. I WANT MY MONEY BACK

   I paid over 1,000 and cancelled my contracted within the timeframe. It has been 3 months and I am still waiting on my refund. I’m not sure how I am waiting so long when I didn’t use their services. I just want my money back.. they keep making excuses. DO NOT USE THIS COMPANY.

2. Horrible Moving Experience

   I hired Gold Standard Moving to help my move from California to North Carolina, finalized the quote to $1700~ after multiple negotiations. I opted for 30 day storage, post that I followed up for delivery. No response from them after multiple follow ups because they outsource it someone else who inturn does it to a diff carrier. Finally I received them after 75+ days. Now when I go through the shipment I see they have missed a box as well. HORRIBLE EXPERIENCE IN TOTAL. PLEASE DO NOT USE THEIR SERVICE.

3. SCAM

   I hired Gold Standard Moving and Storage to assist in my move from California to Texas. I was quoted $2,887.20 and was told I could not
   
   cancel less than 5 days before the move. What they did was call me 4 days before the move with a "revised" quote of $3,636 (wanting and
   
   additional $440 deposit) claiming I had "updated my inventory" which was not true. I gave the correct inventory at the time of the booking.
   
   Due to their planned scheme, I no longer trusted them, and when I wanted to cancel they stated if I cancelled they would absorb my $1,337 deposit. I ended up cancelling because I did not trust them anymore, I feel I was set up. They called me less than 5 days before the move on purpose. I booked them more than a month in advance, they had plenty of time to call me with a "revised quote". They never provided any services for me and felt entitled to keep my deposit.
   
   They are pending legal investigation.

4. Our move with Gold Standard

   A 100% scammer. Here is what they did to us:
   
   1. Contract quote changed one day prior to move more than doubling the price when we had to options left.
   
   2. Claimed computer made a 44% error in the cubic feet despite pictures and measurement of each item.
   
   3. Switched us from the national van line to small independent called DEPENDABLE who showed up in a rented truck from BUDGET.
   
   4. Balance of the move an ongoing nightmare. The movers delivered 3 days earlier vs the contract when were not there and had to drive like crazy to get to our home.
   
   Net, GOLD STANDARD should be called "Lead Standard". They are in business to scam you so RUN, RUN, RUN!

5. DO NOT USE THIS COMPANY

   A few days before anticipated pick up, I received a call from Frederick stating he was increasing my cost by $1900 because of "added items". Idid not add items at any time. No one there would explain how he came to make this change in price because I could not afford the new total of $4900 to move a studio apartment (400 cf). They kept my deposit of $1600. This is their business practice.

6. They stole our money

   DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we only read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.

   

7. Withholding refund

   This company agreed to pay me my refund within 12-14 business days on August 2. It is now December 28, 2021. I am now in the process of taking legal action against this fraudulent moving broker.

   

8. Belongings never arrived!

   My belongings were up picked up on October 26, 2021, in Maine and have never arrived here in New York state. The people in the office told me "the truck was loaded and on its way" or " they could not locate the movers, Modern Movers, and would call back with information". Neither happened. I was promised delivery in 4-6 days (by the movers) and 1-7 days (in the contract)
   
   I gave them more than a month before I became angry and still no stuff1
   
   I am elderly and disabled and have nothing! I have had to buy clothes, furniture, etc., and am out of some medicines.
   
   Please do not use this company! They are a nightmare!
   
   I would give this company a minus ten!
   
   I hope someone can help me!
   
   Johanna McNeil
   
   My

9. Moving

   I want to give them zero stars but not able to! We were given an estimate and told them we had a piano so they’d need a dolly for that. Movers showed up with a truck, no dolly for piano, scratched up wood floors, and then turned the piano upside down. I told them I had some expensive pieces so please pack them carefully. After they finished loading they told me the price was over $12,000, almost $5,000 more than my estimate. They also told me they would have to take it to NJ for storing before they moved it to GA. When they finally delivered it in GA, in a 26 ft truck it was only about half full even though they told me I used more space than allotted that’s why all the extra charges. Many of my pieces were damaged by the so called Careful Movers and 100% experienced. They had no piano dolly again. Boxes had gotten wet and were squished. My piano now has some dead keys and my beautiful furniture is scratched, cracked, broken legs, handle broken and missing hardware. They also lost 7 oak bed slats. I have moved numerous times and longer distances and have never had the damage or excessive costs as charged by these movers. When I mentioned the damages the mover said, well you have insurance!! Once they have your furniture loaded they have you, especially if you are on a tight moving schedule. DO NOT USE THIS COMPANY.

10. Refund Issues

    We canceled our move on the 27th of September and was given a refund confirmation at that time. We were supposed to receive a refund within 7 to 10 business days. After waiting 2 weeks we called and talked to customer service who told us that it was going to be another 4 to 6 weeks. After 4 to 6 weeks had passed we called and were told that it was going to be the end of January before a refund could be issued. We are also told that the company was pushing off all refunds to the end of their fiscal year to make their books look better. Waiting more than 4 months to be refunded is ridiculous! Do not use this company. Do not trust them with your money! We ended up going with U-pack and packed the items ourselves and had a great experience.it was cheaper and they were on time or early with everything.

11. THIEVES AND LIARS

    July 2021, I scheduled then canceled a move with this Gold Standard Moving. I received a confirmation that I would be refunded my $2100.00 within 6-9 days. I called and emailed them off and on during August and September. In October, they told BBB that they would be refunding money soon. I have also contacted the Consumer Protection Agency. To date, I have received nothing.

12. DO NOT USE GoLD STANDARD

    It started by changing their original quote. Tried to bill me over $3000 for less than 50 boxes. They went thru my belongings and stole my most precious items 90 days later and nothing has happened.

    

13. DO NOT USE GOLD STANDARD

    I'm going to start with Andrew Hill. He was the representative that I spoke with and let me tell you, he's great at making everything sound good. Gold Standard brokered our house hold goods out to Falcon Moving and Storage and they arrived at our house at 9:30 p.m. at night with people in the back of the truck. They didn't have all the right tools and my husband had to assist. Also, our price started off with being about $10, 000 and by time it was done it was almost $18, 000. After a few hours they were done and apparently there were workers sleeping and traveling in the back of the truck and I know that's illegal.
    
    I'm a disabled veteran and they played me like a damn fool. It gets better. After brokering my load to Falcon, Falcon brokered the load out again to a whole other company. We were suppose to have 30 days free storage and within 2 weeks they were calling trying to drop our stuff off. I was fed up at this point and told them to bring my things. Upon arrival, my trundle bunk bed was broken, 2 of my chairs broken, my daughter's keyboard stand broken, my brand new speakers had dents all in them and I can go on. When you call customer service, it takes hours to talk to someone. I've told all my military friends and family NOT TO FALL FOR THE OKIE DOKE.

14. They are not a moving company!!!

    PLEASE STAY AWAY FROM THIS COMPANY. They are a moving sub contracting company and not the actual mover. They underbid you even when you review your items and confirm..They than at the very day of the move, sub the job out to a different mover. They pack and set all your items in the street, and refuse to load it until you sign a new contract with them. My move was supposed to be $10,850 it cost me over $17,000 and i still do not even have my possessions delivered yet. DANGER STAY AWAY PLEASE.
    
    When I called to review all this with a manager at Gold Standard, I was told they did not take calls and that I could only speak with the customer service rep. They completely denied me any ability to discuss what had happened and why. No closure from them at all. I am now working with the BBB.
    
    This 4 star rating is false. I can't be a long list of glowing accomplishments as they do not even MOVE YOU

15. WAAAAY Better than expected

    I found Gold Standard Moving & Storage online. I was told up front by the representative that they were a broker and would take my information, provide a quote based on information I provided, and pair me with a moving company for my move from Oregon to California. I called a month in advance of my projected moving date.
    
    After I contracted my move with Gold Standard Moving & Storage I talked to a friend who warned me about moving company scams. I became concerned and checked reviews, and became concerned that I had not chosen wisely. I called Gold Standard back and they reassured me that their services (and the company I would be assigned to’s services) were legitimate and there was nothing to worry about. I continued to worry myself sick for the entire month.
    
    But, I was happily proven wrong! Gold Standard Moving & Storage did EXACTLY as they promised: contacted me 7 days before my scheduled move to confirm ALL DETAILS about my move, and discussed every concern. They also contacted me the day before my scheduled pick up to confirm the pick up time and give me contact info. The cost WAS adjusted because I realized I had more boxes and additional furniture items than I originally was quoted for, but the adjustment was not exorbitant, and there were no surprises or false promises. They explained the cubic foot calculations and weight calculations. Every single person I spoke with (and I called A LOT because of my worries) was professional, kind, and absolutely helpful and understanding. Bravo, Gold Standard Moving & Storage. I mean it.
    
    The moving company I was assigned to (D United Logistics) had bad reviews as well, but their service to me was EXCEPTIONAL. They were on time, carefully wrapped every piece of furniture, and since I boxed my own “boxable items”, they payed close attention to the ones I marked “FRAGILE” (which were many). The guys were organized, professional, and yet friendly and fun to work with.
    
    I was originally quoted a 3-10 day turnaround for delivering my stuff to me in California from Oregon. They brought my home to me in TWO DAYS. They picked up and wrapped up everything from my Oregon apartment (three flights of stairs by the way) on a Saturday, and were unwrapping my furniture and placing it in my California home by the following Monday afternoon. I was truly amazed and am so grateful. I was the one who had to rush to California to meet the moving van.
    
    Nothing was broken! And my boxes included China, crystal, and decorative mirrors and glass front cabinets. One box was dropped by accident in my garage in California, but nothing broke except the box itself. There were a couple (just two!) small nicks in just two furniture items but nothing major and I’m not even going to worry about it. I already repaired one nick and will be fine with the other one.
    
    I have to say that I was absolutely blown away with relief that this stressful move went so well. I am actually proud to admit I was wrong in assuming this would be a nightmare; instead, it was an excellent experience. I WILL recommend both Gold Standard Moving & Storage AND D United Logistics to anyone and everyone.
    
    Thanks for listening. I meant every word.