Gold Star Van Lines Moving Company Reviews & Rating

Avoid at All Cost.

This moving company is awful. At first you call and everything is delightful and egar to help. The estimate was far below what I actually paid. When the movers show up, do NOT sign anything before you read EVERY word! They packed my vacuum in a a box for $60 and also wrapped my matress in a box for another $100. not to mention other items that were already packed that the movers decided to pack again and charge me. $110 dollars for srink wrap and no one could show me where it was used. When I tried to inquire about these extra fees and my dissatisfaction, I spent over 3 hours on the phone. Someone named Lee finall agreed to discount me $580 for all of the items I was overcharged for. Later the owner, Danny (who will deny being the owner or even the manager) removed all of the discounts I had been given because he thought I was not a nice person. So, when all was said and done I spent $900 more than what I was quoted. Several things were broken (don't bother calling about that either. Gold Star will tell you to file a claim with someone else). Both of my bikes are trashed. SERIOUSLY, take the tile to read other reviews and look at the BBB website. Gold Star has horraible reviews. I wish I would have done the research before hiring them.

2 Reviews: Add Review

Name: Michelle Martin
Date of move: 2011-09-06
Move size:
Long-distance move from California to Illinois
Cost: $2970

Avoid at All Cost.

This moving company is awful. At first you call and everything is delightful and egar to help. The estimate was far below what I actually paid. When the movers show up, do NOT sign anything before you read EVERY word! They packed my vacuum in a a box for $60 and also wrapped my matress in a box for another $100. not to mention other items that were already packed that the movers decided to pack again and charge me. $110 dollars for srink wrap and no one could show me where it was used. When I tried to inquire about these extra fees and my dissatisfaction, I spent over 3 hours on the phone. Someone named Lee finall agreed to discount me $580 for all of the items I was overcharged for. Later the owner, Danny (who will deny being the owner or even the manager) removed all of the discounts I had been given because he thought I was not a nice person. So, when all was said and done I spent $900 more than what I was quoted. Several things were broken (don't bother calling about that either. Gold Star will tell you to file a claim with someone else). Both of my bikes are trashed. SERIOUSLY, take the tile to read other reviews and look at the BBB website. Gold Star has horraible reviews. I wish I would have done the research before hiring them.
Name: Ari M.
Date of move: 2010-06-20
Move size:
Long-distance move from California to Texas
Cost: $5000

Worst Ever.

Worst ever, lots of hidden charges, lost contact with truck in route for 3 days, damaged every piece of furniture except 1, lost half a baby crib, mattress, 2 boxes, and a table.. delivered someone else's dresser, professionally packed TV ($75) arrived damaged.. never received a settlement because after not receiving it (lost in mail or so they say) 90 days I wrote a complaint warning others of their terrible service!
DO NOT USE!!

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Gold Star Van Lines

Gold Star Van Lines reviews from real customers