Homesafe Transit

70 Reviews: Add Review

1. Worst possible experience BEWARE!

   We had a few small furniture items and about 40 large packing boxes, grill and patio set. That’s it. Victoria Torres in Sales quoted us $2180 to move us from southern AZ to Michigan. That quote included 2 packers to load and unload. Home safe never sent out an estimator. On moving day, the day before we had to vacate our sold home, one of the packers took a video of our items. We were them emailed a contract to sign immediately for $6,500 — more than 3 times their quote!!! What were we to do? We had no choice but to pay up. It’s now 7 days after they picked up and we still don’t have our shipment. Contract says they have up to 30 DAYS to deliver items traveling more than 2000 miles. Unbelievable. NO Communication from them on WHEN we can expect delivery. Customer service nonexistent. You can never get someone when you call. Stay as far away from this shifty moving company as you can. We are seeking legal action.

2. Please Stay Away

   This company takes your money and then leaves you to the wolves. I was ripped off for nearly $5,000.00 by Homesafe and their affiliate in New Jersey called Movement Pro Van Lines. Destroyed furniture, statues, etc. Filthy trucks. Use this organization and you will regret it forever. You can't pay by credit card, only cash or money order. If you could pay by credit card they would be out of business because every customer would be stopping payment due to their unethical, terrible business model. You've been warned, you're a bigger fool than I if you use Homesafe Transit.

3. SCAM ARTISTS

   They are literally the worst company we have ever done business with. We are reporting them to multiple places because they are scam artists. The sales rep promises you no additional fees and white glove service and you get exactly the opposite. They say what you want to hear to get your business and then the good customer service goes out the window. When they want your money they get back to you right away and call you and text, but when you need to discuss the logistics of your move no one gets back you. Cynthia was the sales rep and and then we spoke to Ashley, Candance, Cameron who all stated different things. They refused to let us speak to any mangers or supervisors. We asked to speak to Eric numerous times and they refused to let us speak to him. They said he was busy and he could not help us. WORST CUSTOMER SERIVCE! We had storage added on our quote, three days before the move the company called me and said they do not see storage. Then all of sudden they were scrambling to figure it out. We had to pay for it and they said they would reimburse us. They did not add storage to our quote. The sales rep stated it was free and then they acted as if they were doing us a favor by coordinating it for us. Ashley called her own colleague a liar and all the calls are recorded so this can be traced back because she stated storage was always included. We have proof it was not. We were charged a insane amount of money for sub par service. They wait until you have no choice but to use them because your move is in two days and then strong arm you into giving the more money. Our items were broken and we had missing boxes. We called to schedule our redelivery to our final destination and the customer service manger was horrendous. We were told Eric would take care of it and they refused to let us speak to him. They said it could take up to 30 days to schedule the redelivery. When I asked where it states that she said the contract, we reviewed the contract (which is really just a sales quote) on the phone together and it stated that no where. Then she said oh no the contract says 7 business days. She lied right to me on the phone and had no explanation as to why she was lying. We called them well in advance and never heard from them. We had to figure out redelivery ourselves. Do yourself a favor and stay away from this horrendous company. They are awful and have terrible customer service. They just want your money and do not care about you or your stuff. I was forced to give them one star, they should have negative stars.

4. Rip off

   The moving figure quoted was off by > 30%. When movers showed up and wanted more money, I was informed that the $700 deposit was nonrefundable. The furniture delivered was damaged. Movers did not wrap my dining room chairs. Any claim paid would be cents on the cost to repair the furniture. Did not offer enhanced insurance. I could never ever recommend them to any honest hard-working individual. STAY FAR AWAY!!!!!

5. Bad Business

   These people picked up my things on November 21st as of this date December 16th my furniture was to be delivered on DECEMBER 2nd I still don’t have my furniture every time I called they tell they would I to contact the drive and never call me back. This woman name [NAME EDIT] was very rude. I’ve never been about to speech to a supervisor or dispatch concerning my things. The person who picked my furniture up claim I had 2200 sq ft of furniture. My things where in storage which was a 10 by 20 =200sq ft. They did not bring any blankets nothing to protect my furniture. The guy who was in charge said I owe another $1600 dollars I told put it all back he said I would loose my $1654.96. He said I will charge you another $1000. So I gave him another $500. When the movers when through weight station they were flagged because none of them had a driver license. So the Supervisor called and asked did know these people yes. He said beware you might not get your furniture. He told me if I don’t to call him back and he will help me he has all of their information. I was told my [NAME EDIT] I would have my furniture by December 6th through 8 of December.. I still don’t have my furniture. On Monday December 13th [NAME EDIT] called saying my furniture will be there in 7 to 10 [NAME EDIT] days..please please do not use this company they are scammers.. I asked this woman who worked the company [NAME EDIT] would she help me or be there she said to the end of I’ve email I’ve called to speak to her and I always get [NAME EDIT].
   
   PLEASE PLEASE PLEASE DON’T USE THIS COMPANY THEY CLAIM THEY HAVE BEEN IN THE BUSINESS FOR 50 YEARS AND THEY ARE THERE FOR YOU 247 WHEN I CALLED ON THE WEEKEND NO ONE ANSWER THE PHONE.

   

6. Run away. Don't be scammed.

   I get a new job. Wife is pregnant expecting our 2nd. Everything is looking great then comes homesafe transit. I spoke with Cynthia who promised me a fully insured moving rate of 2700.00 with a top tier moving company(have the texts to prove it). This price was given after telling Cynthia I had a storage unit of 10x10 and this is the quote I needed. This is when Cynthia blasted me with messages asking for the deposit. She just needed a quick signature and the deposit and I would be set. No explaining of what it meant in the contract. I trusted Cynthia. She seemed nice. So here I am getting ready to move. Thinking how happy I am that this part is taken care of. Never received a call from the "QA" person that was supposed to confirm my move. I of course called because it was a day before my move and asked why I hadn't heard from anyone. If you want to talk to a rude and unprofessional company then this is the place to go. I was hung up on a couple times and by a very rude lady. I was then finally patched over to a "QA" guy. The QA guy was super arrogant and couldn't care less about my concerns. He told me there is a good chance that the price would be much higher because they quoted me on a storage half full. HALF FULL? He told me to send the texts that Cynthia had sent me(where she had lied to me just to get my deposit), and that he would get back in touch with me after review. Didn't hear anything of course. The moving day comes and the moving company was a day late. The day after the moving comes the moving company tells me it's going to be much more expensive(around 5600). Of course I couldn't do this. The movers told me I should get my deposit back. The movers even tried to get me to move my stuff outside of the contract with this scam company, but would only accept paypal or another cash app. Seemed super sketch. It still would have cost me close to 5000.00 anyway with the deposit I already paid. I called back and spoke with the QA guy and he told me to just e-mail customer service and they'll look into my situation I had with Cynthia. I also asked the QA guy if it's unethical with what they did and he said not at all. Unbelievable. A month later and I'm still trying to get my deposit back. Ruined what should have been a happy move experience with my wife and son to a new place and new job to a stress nightmare. Thanks homesafe!

7. Bad Business Practice

   This company is making money scamming you they quote me a price than movers finished put my things on the truck. The head guy Joe told I have over 535 cube feet. My storage was 10 by 20 he’s telling I had over 2000 sq ft of storage. Well that was not true My house was only 1700 sq ft. I told Joe I didn’t have another $1600. That what he wanted to charge me. I end up giving him additional $500. There was three guys on the truck it took them 2.5 hours to take my things out of my storage. I had movers to put my things in and it was only 2 guys it took one hours for the. TheMovers didn’t have any covers for the furniture they had nothing? On Monday Joe calls tell me he needs me to call weight station. The reason I had to call None of three people had a driver. I was told by Supervisor it I don’t get my furniture he has everything I need to file a report with the police. Against this company. I believe they quote you on cube feet. Than when movers get there they charge more money and I really think Jessica and the movers work together and split the extra money. I gave them a list with all my thinks they don’t by that list at all? They only used cube feet Not by my inventory.
   
   Let’s talk about office personnel “Jessica” she took my order and told me I can call her she would be there from the beginning to the end AS OF THIS DAY SHE HAS’NT ANSWER ANY OF EMAILS OR CALLS.. THE CUSTOMER SERVICE IS ALSO BAD THE GIRL ASHLEY IS SO RUDE. SHE TOLD ME TODAY SHE CAN’T CONTACT DRIVER TO FIND OUT WHERE MY FURNITURE WAS. She claims she can’t contact them everyday I ask Why? she was Rude saying if I told me last week my furniture between Monday & Wednesday of this week. SHE CLAIMS I SHOULD HAVE MY FURNITURE BY Wednesday 12/8/21. They also advertise they are on call 247 that’s a HUGH LIE “SCAMMERS” I tried calling it goes to some man answer machine I never heard from anyone who works for this company.. I’m either on another call or I’m away from desk.
   
   If you are looking for a Mover PLEASE PLEASE DON’T GO WITH THE HOMESAFE THEY ARE SCAMMERS!!!!

   

8. ABSOLUTE SCAM!!!!

   Homesafe is not actually a moving company - they are brokers!! They contract with actual moving companies for a fee! Do not believe anything they promise you. They will say anything to get your business. They severely underestimate the amount of goods in order to give you a really good quote, then when the movers arrive they recalculate the amount of goods and upcharge the difference. TOTAL SCAM!!!

9. Best!

   Hired them to move 2BR apartment. Came on time, were efficient and quick. They used protective blankets for the floor and furniture. I was happy to give them a big tip for their excellent service!

10. Good Mover!

    Used these guys twice for moves. Great. On-time. On budget. Pleasant guys. They're super careful with your stuff. Would recommend. These reviews are spot on. Great work, guys.

11. On time!

    I've used these guys for three moves. They were the best price in each instance. They were also willing to do the most to schedule a move on the time and date that I needed. They were also focused on trying to do it in a way that saves me money. I will use these guys every time in the future.

12. Great Work!

    These movers went over and beyond taking care of our belongings and moving them in and out of the house; they came highly recommended. They showed up on time, and that's a good sign because I'm a very punctual type of person, so the first impression was good in my eyes.

13. Best As compare to other!

    Fast, efficient, and friendly service. Moved a piano from one end of the country to the other. Excellent experience. Would use Home safe Transit again. I would highly recommend them.

14. Excellent!

    Alex were excellent! They were friendly, quick and considerate guys. I felt like my stuff was in good hands. Will use them again!

15. Trusty Mover!

    Excellent communication every step of the way. Working with an estimate led to no final surprises. The team was careful and respectful and an absolute pleasure. Top-notch team, particularly Patrick, the team leader. Will recommend Homesafe Transit to everyone!