House To Home Moving

Poor Pricing Practices.

I only review when a business provides me with an exceptional experience that I take the time to review them. Unfortunately this time I am writing a review for on ongoing exceptionally negative experience.

A little background on how and why we are using a service such as House to Home. We are being relocated 700 miles for my wife's career. Do to this distance and the relocation by the company my wife works for we were moved by Alexander's Moving Service to the Roseville area. Unfortunately our home will not be available for one month after our move out of our previous home requiring us to store our home until our new home is available. Alexander’s provided us with exceptional service, polite, hard working, professionals, who care for our valuables. We received a quote from them to store our belongings in Roseville and finish the move when our new home became available. There quote was $4500 for one month of storage, which we thought was outrageous as that is more than our mortgage.

This is where the story starts to take a turn for the worse. We call around and receive a quote from house to home for moving and storage for $1800 all in. Granted a remote quote without stepping foot in our home is difficult as they are unsure of what we own and how much space our stuff takes up. According to them we would need approximately 14 of their storage units to store a 4 bed home and garage. They were almost spot on. We used 13 units total! Awesome we save one hundred dollars! Wrong. After all of our belongings are safely locked away in their facility and we no longer have access to it, we are ushered into the office to finish the paperwork. At this point they seem to have forgotten the quote they gave us. Just for move into their warehouse we are over the $1800 quote they gave us for move in, storage, and move out. From there it gets even worse. We are now quoted over $2000 for the move out. All in are now on the hook for the same fee Alexander’s quoted. We would have just stayed with them! Less change of hands and a truly professional experience. At this point we are a captive audience we have very little recourse as our belonging are already locked in their warehouse.

A few hours later after reviewing our notes about the quote and with whom we spoke I call Jacob the owner and speak with him about the 100% discrepancy in our quote vs. actual costs. I explain to him how this feels dishonest and that it makes it very difficult to budget for a move when the “Professionals” cannot accurately quote for their profession. He tells me that he does not know what was quoted and that he will have to look at their notes about the conversation. I explain to him that his staff knew what the were quoting, a complete move in, storage, and move out to our new home. We relied on the “professionals” who we rely on to be competent in their chosen profession to provide an accurate quote. To top it off they were accurate on the space needed to store 14 units and therefore should know what the real costs would be.

Jacob the owner told me that he would discuss with his staff and personally call me back on Monday, this was a Saturday. He asked for my phone number and promised I would hear back from him. He agreed that this is unreasonable and that he wants us to be happy. He never called me back! In fact no one called us back for a week. When we did receive a call back it was from Justin, the staff member who initially gave us the bogus quote. Justin, went on to tell us that because he did not take notes or provide us with a quote in an email there will be nothing he can do.

If you ask my opinion this has got to be their standard operating procedure. Get your belongings locked up under their guard, and when there is nothing you can do about it jack the price up. Has the feeling a Fly By Night business practice.

If I were you I would avoid this place. Or if you have no other choice make them sign the contract before you move into their warehouse. Read all the reviews almost 10% of them are 3 star or less.