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Imperial Moving and Storage

Imperial Moving and Storage reviews from real customers

On this page you will find reviews on the company Imperial Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Imperial Moving and Storage – 4.6 (calculated based on 340 reviews).

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Imperial Moving and Storage

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MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Imperial Moving and Storage
  • Location: 83 Washington Place, New York NY, 10011
  • Website: www.imperialmovers.com
  • Email: support@imperialmoving.com
  • Phones: (212) 879-6683

340 Reviews: Add Review

  1. Avoid at All Costs.

    I am just in the quote process and what a mess this company is.

    I had an onsite scheduled only to get a call that same day basically cancelling. Then it's put back on for 3pm and teh guy shows up at 12:30pm. I was working from home and had to cancel a call to accommodate him just showing up.

    I gave him 3 dates we could move and when I finally got the quote it had the following week as the moving date.

    I sent an email and called to get it corrected only to deal with Sarya who was beyond rude and unprofessional. Then a manager, I think Alan or Anthony called and launches into a whole tirade which eventually ended with him upping the quote by $400. I asked him why he was so aggressive and huffy because I listened to him speak and whenever I tried to say anything he huffed and puffed like a 12 year old who didn't get their way.

    Super unprofessional company. If this is how they are at the sales stage, can only imagine how awful they are at the actual moving stage. No thanks! Schleppers here I come!

  2. They Lose Electronics!

    We used Imperial Moving and Storage after finding mostly positive reviews online. We ignored the few warnings and that was a mistake. While they were cheaper than other movers we received quotes from, they made up for that by "losing" all of our electronics. The boxes we had that had branding (like Sony, Samsung etc) and were not generic cardboard boxes were all "missing" during the move. After multiple calls to their office, they stopped responding or returning calls. They handled the rest of our stuff well, including wrapping wooden furniture to protect it. I would recommend using this service if you plan to move all of the valuable stuff on your own and leave the other items to the movers. WOULD NOT RECOMMEND.

  3. Forced into paying cash for undeclared charges!

    Warning –this moving company is a complete scam. They are dishonest and try to trick you into paying cash for undeclared charges. My movers showed up today towards the latter end of their time slot and everything started out fine. However, when trying to disassemble my bed, one of the movers struggled a bit with a screw on the bed because the screw head had been worn down. He came to me and told me he’d likely have to leave the entire bed frame behind. I went and found a wrench for them (why didn’t they have this when doing a move??) and helped remove the screw myself. Before leaving my apartment, the movers took payment from me for the agreed amount of $500 in credit card. However, they also told me I owed them the amount for tolls to NJ, in CASH. When I asked how much this would amount to, the mover told me $60!! He made a call to his “friend” at the company asking whether I could pay in credit, and I was told it had to be cash. I was not aware that tolls could be this high since in my experience driving to-from NJ, I would have expected it to be about $20. I now know that trucks are much pricier, but I think it’s only fair that amounts this high be disclosed prior to signing the contract instead of being left to a surprise. Luckily, I had the cash on hand and paid them $60. They did not provide me a receipt. They asked if I would pay gratuity and I said twice that it would be paid at the destination. I was having my furniture shipped to my elderly mother’s home in NJ. To be safe, I called up the moving company and explained to them the situation with the tolls and that I was surprised that an amount this large was demanded upfront in cash. They told me that tolls to NJ are typically about $50 and that I’d get an invoice after the trip. I informed the representative that I had paid $60 and that I was not given a receipt. The representative told me that he would speak with the movers. I said I’d just subtract the $10 form the tip I planned to give the movers. When the movers got to my mother’s home, they struggled once again to assemble the furniture. They tried to force a small 4-person table through the door even though I requested at the origin for them to remove the legs. My mother had to provide them a screwdriver to get it through her front door and after removing the legs they did not put it back together.  Finally, they demanded another $10 in tolls saying what I had given them was not enough. Since when do tolls to NJ cost $70?!? They continued to harass my elderly mother for the $10 and refused to leave the house until she signed a piece of paper saying we owed them $10 when once again there was NO WAY for us to verify their claims on the toll quantities.  My mother signed the form and provided a meager tip to get them to leave the house.   In my 4 years in NYC, I have moved many times and this was by far the WORST experience I had with any moving company. I highly advise that all customers steer clear of Imperial movers. Take your business elsewhere. When researching my move, I had found 4 companies around /- $20 of the price I paid, some of whom included tolls. Had I known about Imperial and their “toll” chargers, I would have taken my business elsewhere.  Now I feel obliged to warn others and spare them of these frustrations and fraudulent charges. .

  4. Amazing!

    I can't say enough thanks and praise for these people!I had a multi-state move, about 100 miles each way from CT to NJ. If that alone wasn't scary lets add to the pile that my move (outside of movers) was adding up and I was depleting my savings so quickly it was making my head spin!When I got the amazing quote from Ruma at imperial I had to email her back and make sure she wasn't mistaken. She insisted she wasn't and not to worry. This was my life saver! My movers were not only professional but they were courteous and friendly. They handled everything with supreme care and attention to detail. The foreman was very polite and nice and went out of his way to explain what they were doing so that I wouldn't worry about a thing (we even offered to help and he said we should relax and enjoy some down time!)I have used other NYC based movers and they didn't come CLOSE to how wonderful these guys were. Ill be singing your praises for a long time to come. Please thank my moving team for me one more time, they made something as stressful as a move feel smooth and painless!Also, Ruma, the person who organized and quoted all of this from the beginning she was kind and patient with me and her quote was so on spot you'd think she had a magic ball ;) She helped me feel confident in my decision to use Imperial from the very start!I hope that more people use Imperial, because they deserve the customers and Id love for everyone to see how stress-free a move can be!

  5. Less than Satisfactory.

    We recently used Imperial Moving for our move from the UES to Weehawken, NJ.  I was extremely disappointed with our experience.  While they ultimately completed the job and moved our furniture and contents, it was definitely not done without damage and headaches.  Knowing that their initial quote over the phone would be a low-ball offer, we requested an on-site visit to get a more accurate quote.  After a representative visited us, we were given a more realistic quote that we were satisfied with.  However, come moving day, it seemed our sales agent Anthony, did not communicate half of what the representative saw at our on-site visit.  The movers didn't even know we had stairs at our new location even though I repeatedly told the sales agent we did.  Throughout the move they said they would have to charge us additional for this and for that which ultimately was going to add hundreds of dollars to our initial quote.  After some debate we settled on an increase of $150 over our initial quote.  This was done mostly because we felt bad that the actual movers (who are doing the back-breaking work) weren't notified about certain characteristics of our new property.  Now I don't know if this is standard moving practice, but we had five movers taking furniture/contents out of the old apartment and only three on the other side for the move in.  Maybe this is a tactic to increase the overall time it takes to complete the move therefore giving them a reason to charge us more?  However, what I was most disappointed with was the un-repairable damage done to a piece of our furniture.  This was a dresser that was in the family for years and the huge chunks of wood that were chipped off will never allow it to be restored to its initial condition.  Their insurance policy is the standard commercial "$.30/lb” so even if we said the dresser weighs 200 lbs, the most we would receive would be $60.  After submitting a claim to their support team and leaving several messages, I finally heard back from them seven days later with an offer of $100 in hopes this would mitigate our concern over the damaged furniture. But what I found truly offensive, was attached to that $100, was a stipulation that we have to sign a contract agreeing not to leave any bad feedback on any social media outlets.  Basically, they offered us an extra $40 as hush money to sweep our experience under the rug.  This alone is why I am writing this review and I will make it a point to tell anyone I can about how this company treats you as a customer.

  6. Imperial Moving and Storage Rocks!

    Imperial Rocks!! I've heard many good things about its wonderful service before but this time I myself have experienced this, the best mover in this country. I've moved many times and had many uncertainties before moving. But this time Imperial helped me remove many worries in setting up my schedule and estimating costs. Tanya, the representative was very patient and efficient to contact my current and new buildings with the Insurance Certificate so that I could get approval for moving on a specific date. I called her many many times with countless emails but she was very willing and happy to help. I could get answers to my questions immediately from her.Now I'm all set to move on Saturday and I am very sure that my move will be a very smooth one. Thank you, Tanya and Imperial !

  7. Great Service.

    I had an incredibly complicated move in which I had to be out of my old apartment on a Saturday and in my new place on a Monday. I wasn't able to plan anything until the day before my move, and was turned down by a number of moving companies who were already fully booked. In a panic, I called the team at Imperial Moving. They were not only incredibly accommodating, they offered to keep my furniture in storage through the weekend. The move was quick & painless, and on top of it all, the price was about half what other moving companies had quoted me. Totally worth it. These guys made the pain that is moving a lot more bearable. I would use this company again and reccomend it to all. Bravo on the services!

  8. Beware of Imperial Moving & Storage.

    Worst Moving & Storage Company Used this company for a move out, storage and move into new home. I have many boxes missing from storage let alone items were broken, boxes were also crushed. Beware of their tactic on day of move they expect someone to stand next to the movers to count the boxes as if your entire home contents are being moved out then they use that tactic on the day of move in and insist you sign paperwork that you have received all the  boxes. How are you supposed to do that plus there is no way to open every box in front of them. They also left items on the truck that were large and not boxed and ready to drive off. I contacted  them no communication, called several times then told they would look in the warehouse - no luck and what we would offer you is very small - many of the missing boxes had costly items in the boxes. On top of that you are told to give a 40% tip when they arrived on the job. I expected them to take this situation serious and it was not! Boxes had broken pieces in them I asked about the sound and told "don't worry".

  9. Do not use..water leakage problem damaged valuable books & clothes.

    I moved from Manhattan to Atlanta in June 2012. I was going out of the country for 6 weeks and hired Imperial movers to pack my stuff and hold the boxes in their storage until August when I would be in Atlanta to accept the delivery. Their agents were nice, gave a reasonable quote and also managed to deliver the stuff on the date I was promised. So no major complaints in that aspect, except that the packers were just too quick and mixed up some of my belongings (no separation of items between kitchen/stationary/bedroom etc.) it was not done in an organized fashion). Also, the labels were missing on some of the boxes and this caused difficulty when unpacking because I needed the kitchen items first but couldn't find them until I unpacked all 50 of my boxes. The main problem that I wanted to mention is that many (about 10 boxes) were wet on the day of delivery. The boxes actually were torn because they got wet due to the rain. My husband had several expensive books in at least 4-5 boxes (he is a physician) and the remaining boxes had our clothes that were ruined due to discoloration. Prior to hiring Imperial movers, I had seen a review by someone who had a similar complaint and I brought it up with the sales guy. I told him that my husband has expensive books and we cannot afford to let that happen to us. He told me that the incident had happened more than a year ago because the storage place had some leaks but that had been fixed and there are no problems now. He convinced me that everything is fine. But to my horror, several of my boxes were damaged due to the rain and the truck driver told me that it was because there was a leak in the truck. I don't care what the reason behind it is, I specifically requested the sales guy to make sure the boxes don't get wet and he assured me that there won't be any problem. I am extremely disappointed in that aspect. I would like to attach pictures of the damage caused but looks like there is no option for that. Bottom line, I would not move with these guys again. FYI - I came across imperial movers online. I did not have any furniture except for a dining table (4chairs) - my stuff was basically 50 boxes.

  10. Do Not Use Imperial Moving.

    Problems remaining from a NOVEMBER move (writing this in JULY)   Moved from NY to Fl. Among items missing is a box that contained electronics, and DVD's including my WEDDING VIDEO. I have spoken to Raul (Spelling sorry). He said he would take care of searching for the items, and will call back. That was 3 Weeks ago. Spoke to Avi, he said I don't know why Raul was helping you. I will take care of that. I will call you back in a few hours. Let me search the warehouse. That was 2 weeks ago Spoke to Front Desk today to speak with Avi, said he will be in at noon, call back then. Called a noon, Avi is in a meeting. Transfered to another person who said I need to speak with Sivan, Avi does not handle problems.. Sivan is not in today (Wednesday).. Does not seem like a well organized company, and I can never seem to speak with anyone except the front desk person. Messages are either ignored or never given to the appropriate person. If you do go with them, good luck, and I hope you do not have any problems.

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