On this page you will find reviews on the company In Motion Movers LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating In Motion Movers LLC – 3.8 (calculated based on 47 reviews).
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SCAM, RUN AWAY
Under no circumstances should you ever use this company. I provided an inventory of 3 bedroom sets, 4 couches with coffee tables and side tables, 2 book shelves, a patio set, lawn mower and 50 boxes. The truck showed up and I was allotted about 6 linear feet in the truck to fit all these things into. The movers said they would be lucky to fit the couches. They wanted 4x the quoted amount for the rest of the 1/3 full truck, which still would not have fit 1/2 of my stuff. In Motion Movers is nothing but a SCAM. Do not use them, you are warned!!!! Don’t be stupid like I was.
SCAMMERS!
DO NOT USE THIS COMPANY!
I am a former employee who learned that this is a scam company.
If the owner will steal from her own workers, she will steal from you.
The owner of In Motion Movers: Gina Ricchiuti @ 516-241-9929.
Actual address: 1490 S. Military Trail #3, West Palm Beach, FL 33415.
Scammers
Do not use this company, they are scammers! Their US DOT number is 3496477 MC: 1152512. They picked up our things in June from Texas for our move to Florida. They have not delivered our entire goods. Customer service is none existent. Jackie was rude and I asked to speak to her manager Nicole. She was even ruder and when I requested the number of her manage, apparently the owners are her boss, I was told that they are to busy to call or speak to the customer. We plan to contact our attorney next and the Better Business Bureau and the attorney general of Florida related to this company. There was a signed contract with a promised date.
SCAM and FRAUD ALERT!
Do NOT do business with this company, DOT 3496477
MC 1152512
-or- any one of their offshoots that has the above DOT / MC number. Customer service is non existent and they try and steal your money. No service provided, and yet they continue to charge my credit card. Look out folks!
Worst customer service I've ever seen. Definite SCAM
Worst customer service I've ever seen by 100 miles, and I've been a professional sales trainer for a living for close to a decade. I was so mad and in shock by the end of a call that I was shaking. I am writing this 2 days after the event so I've had time to cool down, but thinking about it is still enraging. I booked my move more than 2 months in advance, then on the 1st day of the 2 day range in which the movers were supposed to show up I was called and told that the salesman that quoted me had been fired because he was underquoting jobs and that they were upcharging me $700. I was upset because they offered no assistance with that payment other than a discount on my next move, which is a cop out because a customer may never use them again so they may never have to pay it out, even though it was totally their employees fault. I had to agree because it was so last minute that I couldn't find anyone else that fast, so I did a dumb thing and told them that I agreed and signed a new contract. Then my copy of the new contract came from the same guy's email that had quoted me 2 months ago, proving they were lying. They didn't show up that day, and then the next day at 2pm when I still hadn't heard from them I called to get an update and was told it would be between 5-8pm, which sucks on a Friday night, but it is what it is. Around 6:30 I was called and told that the truck had broken down and that it would be a few days before it would be up and running. The customer service agent, who's name I'll leave out offered to call other trucks in the morning, but when I asked what the chances were that another truck would come within the next few days I was given a response that wasn't hopeful. So I told her to leave me on the list for now but that I would probably cancel the next morning.
The next morning I was called at 8am and told a truck was 2hours away. I told them I had already found another way to get the move done and that I needed to cancel the move. She said, "really? Alright, I'll get a manager" in a very snarky tone and then put me on hold without a chance to respond. The operations manager that came on the line next was nothing short of aggresive, pushy, stubborn, egotistical, and RUDE. He started off the conversation in a super rude tone, not letting me talk at all, and telling me several times that he was on edge because he didn't want to be at work on a Saturday. He said I had never been upcharged and I didn't read my contract, because he hadn't bothered to look at my previous contract but he wouldn't let me get that out. After about 10 minutes of this, he totally switched up his tone is a very creepy way and started to say that he was sorry and that we needed to just breath and get on the same page. But even after this fake change of heart, he kept me on the phone for another 15 minutes just telling me over and over, "Come on, I don't want it to be like this. Just tell me what we need to do!", and me saying over and over, "I've told you time and time again. All we need to do is cancel the move and you guys can just keep the deposit, I'm over it." He wouldn't hear me out at all, and wouldn't every say he was going to cancel the move. After admittedly losing my temper and using stong language towards what was the most infuriating and rudest person I've ever talked to in customer service I hung up on him. Luckily an hour later I got the cancellation notice by email.
The worst part of the entire ordeal is that I'll never fully be able to express how truly horrible the experience was from both the customer service agent and the "operations manager".
Move from California to Florida
NEVER use this company. They will assure you 'white glove' service but instead arrive with ZERO assurances for the timing or safety of anything. When we cancelled, they quickly pointed to the contract saying they guarantee NOTHING. Total Ripoff.
In motion
Nope. Do not use. You will be sorry and will be paying too much. They kept me on a string with promises for a long time and ultimately just failed to show up or even call me. I then went to my plan B —- just hired a couple local guys for a couple hundred dollars to load a rented uhaul truck, drove the truck myself, and hired a few guys to unload it. Very simple, I controlled the schedule, and at end of day did it for half the money. Give them zero stars.
Move from Springfield, VA to Oklahoma City, OK part 1
Absolute SCAM and Horrible Customer Service!! Would give ZERO Stars if available. Back in April we were contacted by Brian Moore in regards to a moving Estimate that I wanted to get, for our upcoming move to OKC. While speaking with Brian we went over the items that we needed to be moved and the size of the house and so forth, he assured me that this was something that they could do and that they were the company to go with. While speaking with him he placed me on hold several times to speak with his operations manager Don to see what kind of discounts he could provide to us, after several back and forth with Don and Brian they proceeded to give me a quote based off the inventory that I had provided to them, then they forward the quote to me to review. A few days later I got a call from Don just asking me if I had time to look the contract over and what my thoughts were, he also said that because they were slow he could offer more of a discount and then proceed to quote me another price. While speaking with Don I kept asking him if something were to happen and we were not able to make this move happen would we be able to get our money back and he assured me that it was 100% refundable, so after securing things on our end we decided we would go ahead and set the move up with the company, that is when they required a $2,000 deposit on a $6,500 move. We tried to Zelle the money to them but was not successful so we had to ACH it to them. After that we didn't have much contact with anyone at all unless I called them to change dates or ask questions. Several times I called the Customer Service Representative Nicole but unfortunately she was not very informative always had to contact the dispatch office to provide any information, she did provided me information that I would be getting a call from the Quality Assurance people to go over our inventory one last time and to set up dates and time of when the movers would be here. On June 9th I spoke with Jake from Quality Assurance and we went over things. At that time we needed to add a few things to our inventory and remove some things as well, after that he told us that it would be best for us to get a dedicated truck due to the size of our move and then that way we would be sure that all of our stuff would fit on the truck, he then placed me on hold went and spoke with someone and then he came back and said that this is the best option and price, that we would need to give him $1,200.00 more because they would need to provide a bigger truck and one more body, so I paid that by Credit Card. He provided me the Customer Service number and told me I could call them and that they would give me the name and time of the company that will be out to move us. So once again I spoke with Nicole to see about the dates she said that she had not received that information from dispatch as of yet but she would call me on Saturday with that information. On 6/12/21 I called Customer Service again a woman by the name of Sasha answered and I asked to speak with Nicole, she said that she was not available but she would giver her the message, needless to say I never received a call back. On 6/13/21, since I had not heard anything I decided to email the company in hopes to get a better response. I did get a response by Sasha who stated she received my email but it was only 8:30 in the morning and nobody in their right mind was up that early on a Sunday. I proceed to explain to her our situation and that we did not received a call from Nicole in regards to when our movers were showing up and she tells me that she will let Nicole know and she will be in contact with me. Later that Day I received a call from Nicole saying that our movers were scheduled to arrive on 6/14/21, when I asked what time and who the company was she again said that she didn't have that information that she would need to get a hold of dispatch and that she would call me back. Needless to say again I NEVER received a call from her.
The absolute worst
Actual cost was $1100 more than quoted. 2 days late on pickup, 3 weeks late on delivery. Once your deposit is collected, communication breaks down. No word from the salesperson(Don) or the coordinator(William), and the customer service people can only do so much. Many times I was promised a call back to never receive one. They made my mother’s retirement incredibly stressful. I can’t not recommend In Motion Movers enough.
Broker, not a mover
Awful customer service. Broker company, not the actual moving company - was not informed of this *until* the move. You are offered no input on who they choose to move, so in our case the company they chose has a F on BBB. Separate review for that company incoming.
Moving broker - don’t go through these middlemen
This a broker - not a mover - so keep that in mind. they have a nonrefundable deposit (a brokers fee, basically) and someone else will move your stuff and you’ll have no idea who. this also means that in motion movers has no power and offers no guarantees because they’re a pointless middle man.
don’t use these scam artists. they offer a good price up front because they can’t guarantee it - because they are not fthe ones movingbyour stuff.
if you need a move, go through an actual moving company. not these people.
Worst company ever total scam artist
Contracted to move me from nd to Fl gave me a cheap quote, then hired a company to move my stuff, sat in storage for 30 days, refunded my deposit.... then tried to have me charged 6000.00 from another company. Very unprofessional was rude at first,followed ever step you read about in the moving scam..... step by step DO NOT USE THIS COMPANY.....you will be sorry and very stressed
Use Them Again!!
Excellent service all around. Really good communication before, during, and after the process. The two men were extremely courteous and efficient, plus they were punctual. They didn't leave until they were satisfied that the customer was 100% happy. I can't recommend this company enough. Thank you so much.
Excellent
Excellent service pick-up went to plan and item delivered successfully really helpful and efficient company! Will recommend it in a heart-beat!
Good Work!
Great price, collected and delivered as stated with good communication. Excellent service, really easy to use. I really can’t recommend moving with them enough.