On this page you will find reviews on the company Jaguar moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Jaguar moving – 2.5 (calculated based on 8 reviews).
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Service does not match cost
St wanted the service to match the cost !As of 10/15/21 I’ve sent several emails , several pictures made serval calls no response and no resolution. I spent over $700.00 + to basically move my own things . Renting a truck & getting help from family would’ve been cheaper and more efficient! This company was an hour late due to their truck breaking down .Almost an hour late to the second destination which was 15 min away from the other …We were charred for traffic which we were told by the company “not their fault “ but no accountability for their plenty mistakes. Me and my family had to help unload the truck with everything, maybe a few items wrapped ( we had some already wrapped and broken down ) broken items including a bed frame that they stated “ was loose anyways “ .., Oh and they were only able to load half of the items on the truck which my sisters place was smaller in square footage on the truck & was under the impression everything would be able to fit when given a quote but no communication that it wouldn’t or that they would not make another trip due to the time so we had to hire movers at night to move the baby’s crib due to baby having nowhere to sleep ( also insisted multiple times that was the most important ) .,when unloading the items everything was just thrown on top of each other no belts fastened. Liquid from one of the boxes damaged baby items … employees cursing each other out on the job . I added a few pictures some of what I’ve also sent to the company.
San Jose Forest Review
Jacob and Kenny were on time and ready to work. They took great care of our items and worked efficiently. Would absolutely use Jaguar Moving again.
Absolutely Terrible
Moving day was an absolute nightmare. I scheduled the move for 8am and did not receive a call from the movers until 815 only to tell me they’d be another 45 minutes. In the meantime I’d attempted to contact the office twice at the top of the hour to see what the hold up was. Beware, by the end of the day I realized they MIGHT answer maybe every other sixth phone call. Their voicemail is also full, so your call is automatically disconnected. My move was for a one bedroom apartment into a storage unit. I didn’t have many items to move but I’m super careful with my own things and was appalled at the handling of them. The movers reeked of marijuana when they showed up and proceeded to drag all of my items (one man controlling a dolly with three boxes dragging it down the flight of stairs). I could audibly hear that glass in those boxes labeled fragile being slammed around. My king sized mattress was clearly too much for these smaller gentleman and halfway down the stairs they lost control and it slid all the way down dirtying you and ripping a side of a brand new Serta mattress I just forked $1,700 over for. A solid white metallic filing cabinet is completely scratched down the front from their metal dolly and them dragging down the stairs. After I mentioned the mishandling, they slowed a little and one man would grab the dolly from the bottom and walk it down backwards. The damage had already been done at this point. Then THE WORST PART: their truck broke down 26 minutes into the 1hr 13 minute drive. I get a phone call from the mover telling me the truck broke down and I said okay, so what now? He said we’ll call you when we’re on our way. So what is one supposed to think? I called the office right away (and after my third attempt they answered). The man, Johnathan, said this is his first time hearing this let him get an update and call be back. I pulled off to a rest area. Half an hour goes by and I call him back wondering what in the heck is going on. No answer. I call 9 more times in a row, it rings and goes to voicemail. At that point I was sure this was a scam. I’ve never experienced anything like this in all of my 7 moves! FINALLY a random cell number calls and I answer and it’s Johnathan from his personal number. He tells me they ran out of gas…are you kidding??? I let him have it in a professional but concise way. There’s two things I hate being disrespected, and that’s my time, and my money. At this point, they’ve cut into 3 hours of my day. I had an appointment back at the apartment for a carpet cleaning company. The main office requires a receipt for a professional steam cleaning or they charge $250. I missed my 1300 appointment and had to call and let them know. So now I’m out 3 extra hours and $250. To boot, he tells me they’ll be at the unit in about 45 minutes. I ended up mulling around the unit for even longer than that before they finally show up at 1305. I was so heated I just stared in silence while they unloaded (I’d helped move items before but at that point I was over it). When they’re finished they call their office on speaker phone and ask if they can charge me the 2 hour minimum and the travel fee for the hassle. I can hear Johnathan objecting asking when did the job actually start. That was the last straw, I leaned over and said “Johnathan I can hear you, I’m right here”. That’s when he agreed to the price. Total was $365.50 for the worst experience, the most disrespectful customer service, and an incredible headache. If they had been punctual to begin with we would’ve been finishedbefore 11:00am instead of 2:30pm. I really just couldn’t believe it. And they were so nonchalant about the entire unprofessional scenario. What this really cost me is the damaged items (found 4 broken plates and 3 cups even when I’d wrapped them in bubble wrap, a broken lamp, and vase), the wasted time, and the difference in the carpet cleaning of $175 (Stanley Steamer would have done the 150 sq ft carpeted room for $75 at our appointment) that the apartment will charge. I emailed the general manager with the address I was given by Johnathan and have yet to receive a response in 5 hours. This is literally the first time I’ve been compelled to leave a company review ever, usually I let things fly. But this was absolute insanity.
Your driver on SR417
One of your trucks sped up as I was merging on the highway and tried purposely running me off the road! And bounced in his seat laughing and honking his horn. This is disgusting. I left my number on your voice mail.
True Professionals. Best in Jacksonville
These guys are nothing but true professionals. What was supposed to be a two day move only took approximately 12 hours, and at no time did I hear any complaints nor did they slow down or show any signs of tiring. They knew exactly what to do and how to get it done, and did so in a timely and highly professional manner. I will choose Jaguar Moving again in the future.
Horrible Experience
Do not hire this moving company. It has been 38 days since my floor was damaged and my nightmare moving experience with Jaguar Moving continues. I have not received any information from the company in a month on how you will fix it. If this is what you call customer service I am very sad for prior customers and future ones.
In times like these, I do not wish anyone misfortune but no paying customer deserves to be treated this way especially when I paid a ridiculous amount of money and received subpar service, not to mention an attitude from a mover that referred to my furniture as stupid and ridiculous in its craftsmanship. Damage to my rental walls, doors, furniture and worst of all stairs to a home I sold. There has been no sense of urgency to fix anything or make this right. It truly is a reflection of the business owners they have no interest in servicing a customer or correcting there mistakes.
The best.
The most honest movers I ever hired. They did job carefully and in the record time, which means they didn't slack to make your move last 6 hours instead of 2 hours, like some movers do. Furthermore, they did that in lowest price in the industry. Good job guys and Go Jaguars!!
Careless and Slow.
Team was very careless with items resulting in damage to more than half of my large items. The team moved slow, took breaks and changed plans. I called management and, the company was very nonchalant with my concerns. The compensation for the damage was subpar and not sufficient for repairing more than one of my damaged items.