On this page you will find reviews on the company John Mason International Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating John Mason International Movers – 3.2 (calculated based on 26 reviews).
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Awful, awful, awful - John Mason are dreadful
Used these guys as my move company subcontracted them to pack up my UK house. Worst packing (if u can call it that) ever. Low standards, disorganised, and failed on almost every front. Communication was bad, damage to the house and my stuff was extensive, even broke my toilet! Couldn’t get a straight answer and caught them in various lies. Appalling - do not use or be prepared to regret it!
Thumbs Up
Last weekend I moved home using John Mason International Movers. The moving went great, van was nice, well equipped and organized, the team was very nice and helpful. I would recommend to all.
Use Them Again
Just wanted to say thank you to John Mason International for taking excellent care with my recent house move. The two men who came to carry out my removal were very hard-working, efficient, friendly and polite. I would definitely recommend to others for the great service and very reasonable price.
No Complaints!!
The drivers was amazing - so kind and courteous was extremely careful when moving my goods. The movers were highly experienced and thoughtful and used their initiative when needed. I would highly recommend John Mason International Movers.
Thumbs Up
We used John Mason International Movers to move two houses into one house - one outside City and one in City. The whole process was easy, clear and where extra insurances were required on high value items this was promptly arranged. I would highly recommended John Mason International Movers.
Good Work
Highly recommend this removals firm. Everything ran super smoothly on moving day - the guys worked really hard and fast packing everything efficiently. Would definitely use again in future. Thanks John Mason International Movers.
Use them again@
John Mason International Movers relocated our household goods from London. After ascertaining how carefully they carried out the packing and moving. I can honestly say the whole proceeding was speedy and seamless. I would highly recommend it to others.
Great Service!!
Extremely conscientious and considerate service. The removals team was efficient and effective. I'm still sorting through my stuff, but so far, nothing is damaged or broken. I will wholeheartedly recommend it to anyone looking for a good moving company.
TERRIBLE company to use.
My belongings have not been delivered after 9 months. When trying to work with the company they are horrendously impractical. They will give you a date they will move and expect you to be ready at the drop of a hat. Upon requesting multiple date options so we could settle on a time, they refused. They will not work with the customer. They will not compromise. Do NOT use them!!
Excellent Company!
Been working with Simon and the team for a number of years. Would highly recommend this company to anybody! They are first class International movers!
Abysmal service slopey shoulder syndrome.
My suggestion to anyone intending to move abroad.
Don't use John Mason International.
The estimator can't estimate cost us another £1800 for spilt load which has still not been sent 25th will be a month.
This I am told is a common occurrence with them.
Their partners in Cyprus Columbia Worldwide movers are probably the biggest bullshitters I have come across they just make it up to suite, change the boat docking days, the delivery days and the customs clearance all because they can't be bothered to deliver as agreed.
And all you get from both not my problem, you sleep on the floor merry Christmas.
Keep in mind if we couldn't take delivery we would be paying storage fees.
Absolutely abysmal bunch of useless arrogant never use them again.
Avoid This Company.
Moved from Sydney to Glasgow. Just unpacked 2 boxes of smashed crockery that’s been in my family for years. Because I didn’t unpack everything on day of delivery (impossible task, took 2 whole days) I’m now left with a room full of boxes and packaging which the company don’t care to remove. Certainly no accomodating customer service now that it’s delivered, just a ‘don’t care’ No. Really irresponsible policy of recycling. Find another company, there are better out there.
Beware.
OK, so all was ok until we recently got our property delivered from Cornwall (uk), to Adelaide, South Australia.
This just gets worse and worse as we unpack, so here goes:
1) Danish, 50s dining table, smashed to pieces.
2) All My partners cutlery, inherited from her grandmother.. GONE.
3) My John Severson watercolour, bought for me as a gift and now approximately with £1500.. GONE
3) A stamp album given to me by my father and collected by his father, worth maybe £2000.. GONE.
Surprising that these were our most valuable things we owned.
So this got me thinking as all the boxes listed in the UK, arrived this end. How did this happen? When the guys come to pack your stuff, out is IMPOSSIBLE to stand over them for hours, checking a) that pack the stuff, b) load the packed box and finally, c) it goes on the trick and/or remains on the truck.
All I know is they had our stuff. And now we don't. I'm currently putting together a report for the UK police and will be ensuring these guys are thoroughly investigated. PLEASE, PLEASE, PLEASE BEWARE. WE ARE DISTRAUGHT AT THIS LOSS. Of course John Mason might not be responsible for the actions of these guys, and I'll update IF they either return or recover our goods, or compensate us completely. UNTIL THEN, DO NOT USE IF YOU HAVE VALUABLES.
Appalling service.
JM Movers "handled" a move from Preston to Abu Dhabi for us - we used another company as an intermediary. Our stuff arrived in AD airport on Sunday - we expected it to arrive at our house sometime on Monday or at least to get a phone call giving us an update - no - I contacted our own agent who contacted them. No progress on Tuesday morning either, eventually received an email from the agent here who informed us we had to submit a passport (we had already supplied JM Movers with a scan of the passport) and were required to pay an additional charge of £107, we had not been informed of this by JM Movers. I have attempted to make a complaint but they have pushed it back to the agent we originally used - a company who have completed three excellent moves to France for us and with whom I have no complaint. They have threatened to take down any bad reviews I post on social media - I guess they have something to hide. Avoid them, there are far better companies out there (this website does not allow me to post the correct delivery location).
Worst company.
Awful. Since taking our stuff and getting our money they no longer care. We are due to arrive in Australia in a week and even at the longest quoted time provided our stuff should arrive now. We arranged for my dad to receive our stuff on our behalf which contains my husbands toolbox he needs for work and today have been told its going to be another 3-5 weeks. John mason have referred us to their Australian counterpart and when I said I've tried to contact them and can't talk to them they seem like they couldn't care less. At this stage I'll be surprised if our stuff will even turn up. Avoid this company if you don't want stress and rude behaviour.