On this page you will find reviews on the company Manchester Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Manchester Moving and Storage – 1.8 (calculated based on 4 reviews).
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Manchester Moving Storage Nightmare.
We moved our belongings with Manchester Moving to their storage facility while our house was being built. Three months later, when the moving van arrived, we found all of our belonging were all musty, with many articles of clothing, matresses, box springs, and sofas were covered mildew and mold. I attempted to call Manchester over a dozen times. Each time, receiving the runaround. Now, I will be taking them to court as we lost thousands of dollars worth of items. This does not even include the fact that the movers destroyed my bannister up the stair well in my brand new home. NEVER, EVER, EVER, do business with this organization. They are liars and thieves. .
Abused Consumer.
Omg, where should I begin? Let's start from the beginning. Manchester movers arrived at my storage to move my belongings from Chicago to phoenix, az. Upon their arrival, I was told that I would have to pay an additional $700.00 for square footage that was not initially accounted for. Please, keep in mind that manchester originally inventoried and moved my items to my storage facility.
So being a single parent who relocated to phoenix for employment and left all my friends and family behind. It was a pure joy having to come up with the additional funds in these hard times to get my items here. So my belongings were moved onto the truck, shall I say some of my belongings were moved onto the truck.
Once the movers arrived to my destination, I had to pay an additional $75 for the extra walking the movers had to do to bring the things to my apartment, because the driver was not experienced enough to navigate his 18 wheeler through the complex. There goes the groceries for the week for me and my daughter; we just love to eat air sandwiches!! So the movie begins with an older man who couldn't move much or at a fast pace, but I'm not going to knock him making a living. The second mover was mostly trying to impress my daughter and me with the fact that he was a gangster from Chicago. People should learn the difference between being laughed at or laughed with.
The renowned gangster dropped my 42'' tv right in front of me and caused damaged to the speakers on the sides of the tv. Then he said, "It's okay and if it's not, file a claim".. Wow!! I have (had) a wood couch table with a custom made glass to fit that was damaged by the move, it was scratched up. Okay, I took woodshop in high school 20 yrs. Ago I can fix that, but how do I fix the broken glass that I paid extra for special wrapping, to prevent breakage?
Again, I paid an extra $40.00 for my artwork to be specially wrapped to prevent breakage and behold they are all broken. So, at this point, I'm thinking it can't get any worse. Oh, but it does! All my chinaware is broken. The box specifically reads "Glassware"; the mover told me I should have written fragile. Maybe it's just me who knows glassware is fragile. So I continue going through my things and noticed none of the boxes with my clothes are here, no boxes with my books and VHS tapes that I keep for sentimental reasons are present.
So I have/am calling the company for assistance on this matter and all I am getting is attitude. No one returns phone calls. No one wants to give me the information for the owner; I guess it's g14 classified. I called the driver to see if my things were there, and he told me he found one box but, he could not go into specifics because he was spending time with his family after being away on his long road trip. I told him I would like to spend time with my clothes that I don't have or my table I had to throw away that would store the pictures and awards of my daughter's accomplishments.
So, in essence, I paid extra money for square footage I didn't receive. I paid extra for them to break the glass that covered my artwork and my chinaware as well as to lose my entire wardrobe that I took years to accumulate. Not to mention my VHS collection the belonged to my deceased mother.
I wouldn't recommend manchester moving and storage to my arch nemesis satan the devil, and I hate him!! I would offer a negative rating but that's not an option.
Do Not Use This Firm. Ever.
Liars, Cheats, Thieves, Corrupt and incompetent. Do not use this firm under ANY circumstances. You'll never see your belongings again or if you do, they'll be in pieces. Their insurers are equally inept and will not provide sufficient coverage or compensation. Manchester Movers are a thoroughly appalling organization.
Best Moving Experience To Date..
I was very pleased from the onset of my experience with Manchester Movers. Ruben was a great consultant to work with and was a straight shooter from the beginning, which is why I chose Manchester. I felt that they were the most honest and direct and made me feel like I knew what I was getting.
This all turned out to be true as my total cost was almost exactly what my quote was! This seems like something that should be fundamental in a move but when you consider extra packing materials and the time it takes to properly pack the items you forgot to do yourself as well as unexpected time to move those large items, it would be very, very easy to come in at a cost well above your quote. This was not the case with Manchester as they work so fast and efficiently that the extra time it takes to properly pack and care for larger, delicate items (i.e. dresser mirror, glass curio cabinet, glass book case) is made up for and the quote becomes a feasible amount.
Manny and his crew (Manny, Tony, David, etc.) were the fastest and most efficient movers I have ever seen. Only a small amount of items (1 wine glass, 1 glass serving tray, extra sofa legs) were lost or damaged, which is impossible to avoid in such a large, overnight move. The largest and most valuable items were packaged perfectly and delivered with care. The crew took the extra time and steps necessary to make sure I was happy and that I knew I wasn't getting ripped off. Being very worried about the handling of my large, custom bedroom furniture prior to the move was completely erased after I saw how well Manny and his crew worked.
I would definitely recommend Manchester Movers to anyone moving within the Chicago area as their prices are fair and their movers are the best you will find anywhere!