On this page you will find reviews on the company Merit Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Merit Moving – 1.7 (calculated based on 18 reviews).
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Aweful Fraudulent Company
This company is so bad that I am surprised they are still in business. I spoke with Steven who gave me an estimate to move 50 pieces from Georgia to Colorado. He gave me a price of $1949. I said this is very low to myself. I gave them $585 down. I called constantly before my move and Laura assured me that was correct. I flew from Colorado to Georgia to let them move the items but 2 day prior. I spoke with the Quality person who told me the estimate was too low and that I would have to pay $2100 instead of $685 to pick up my stuff and $2100 when they dropped it off!! I cancelled my order completely and requested a refund of the $585 from Laura. She gave me the runaround until I emailed her and the Executives a copy of an article where a moving company CEO was jailed and prosecuted!! I advised them that I had worked as a Paralegal and that company was ordered to pay 1 Million back to clients and could they afford that!! My only advice is do your research on these on ANY company and pay attention to the reviews. Most of the 4 star reviews are employees!!! RUN FROM THIS COMPANY!°!!! They were shut down 3-4 years ago and opened under a new name. Report them to the Department of Transportation and get their license revoked for good. Be aware that this company leaves your items at their Florida facility until they have other customers can fill up their truck. So you may not get your items for months!! I was horrified and grateful to follow my first mind. I was contacted by the newspaper and news channel after filing complaints on Merit Moving. I declined but hope everyone reads this article in its entirety before dealing with this company.
Our Experience With Merit Moving.
My family was attempting to move from Syracuse, NY to Boise Id. This is what happened:
1. Merit Movers is a brokerage firm. They are not a moving company. They contacted us out of the blue and offered to move all belongings in a house of 2500 sq. ft for a little less than $ 5000. Due to stress, fatigue and foolishness, we gave them a credit card number for a deposit for about $ 300.
2. The actual movers told us that: 1) the actual contents of the house was more than twice the estimate that his company had received from Merit Moving; and 2) he could not possibly take and move our belongings from Syr to Boise ID for the price of $ 10K.
3. Thereafter, the foreman spoke to his dispatcher. I heard him say that he thought that Merit Movers had provided a "low ball" offer.
4. After conferring with his dispatcher, the foreman told us that the best his company could offer would be a move costing a total of $16K.
5. Because our house had been sold and because it appeared that Direct Movers was actually trying to do everything possible and because we did not have time to find another firm, we agreed to this price.
Moving experience.
Worst company (s) I have ever had the opportunity to work with. First it started with Merit Moving that failed to acknowledge they were the broker and would not be responsible for anything after the signing of the contract. Then they contracted my move with Vanlines, USA that COMPLETLEY damaged my cargo. Every piece of furniture was damaged with either a few minor dents to completely broken. My white sofa of less than a year old was covered with black stains all over, the one leg was completely broken and another cracked. My bed had a completely broken middle post to the frame, the dresser drawer glides were broken and the night stand & vanity had scratches and dents. The list goes on and on. Now I am still struggling to get my $149.60 claim settlement for the $8K plus worth of damage.
STAY CLEAR OF WORKING WITH EITHER OF THESE COMPANIES - WORST EXPERIENCE EVER.
Contract Violation/will Not Refund Your Money.
MERIT MOVING
2328 NORTH 10TH AVE NORTH SUITE 106
LAKE WORTH FL 33461
US DOT: 3075428 MC:063588
On 8/9/2019 I paid for Long Distance Move from Bridgeport CT to Macon GA
Payment went to Merit Moving and Century Moving. I was over charged $318 for services that was agreed upon that Merit Moving would split the cost ($159 each) because of over charged packing materials that were not used during my move. The payment was made to Century Moving (drivers).
On 8/9/19-I had the drivers from Century Moving preparing to move my belongings from CT to GA & realized they were overcharging me $400-600 for packing that I didn’t need, and I used a lot of my own materials to pack my mirrors and other belongings.
The Main Driver, Century moving’s owner and Merit Moving Managers were on the phone discussing why I was being overcharged for materials and after 1—2 hours of back and forth, it was decided that I use packing material for one mirror and Merit Moving and I would split the cost of $300 plus tax equaling $318 and that Century Moving would charge my credit card with approval from Merit Moving Manager to refund my card once the move was completed.
This transaction was taken place through agreements made during all calls with the Century Driver, Century Moving and Merit Moving Managers Pierce and Collins &-My account was noted, telephone calls were recorded, contract was noted and promises to refund what I was over charged.
To resolve the problem, I have been in contact with Merit Moving and several employees regarding my refund of $159 which was approved by Pierce & Collins on 8/9/19 in the middle of my pick-up move. As of today, I have not been refunded my $159 and have been told since 8/31/19 that I would receive a refund within 30 days after their Merit Moving Billing Department receives my “Move Paperwork”.
This company will give you the run-around and not provide great Service. they will over-charge and try to get you to pay in CASH so that you can't dispute charges within your credit card company.
They will tell you to wait at least 60-90 days to get your credit knowing that a dispute within the bank will end after 60 days.
(i had to file several claims for broken furniture and drivers refusing to move my furniture). I am still pursuing complaints within this company for violating my move contract and not refunding my agreed amount.
1 STAR WOULD BE TOO MUCH TO GRANT THIS COMPANY-THEY GET ZERO STARS!!-THEY GET 1 STAR IN ORDER FOR ME TO PRESS NEXT!!
Worst Company..never Ever go For it.
I will start saying they are cheaters. Initially they will go through your inventory, we tell them everything. They will give a quote that will please us. Then they will hurry us saying this price is only valid today. They will say that you need to pay money in three parts, one in advance over phone, remaining two payments at load and unload. Until this we feel all good. you believe all this and do the card payment. Once after they get the payment that's it they are done. They no more responsive for anything. After this the actual truck guys comes in to picture. We pack everything and we match the inventroy list same as the one that they quoted. Now truck guys comes in and say that this is double size of what they quoted now you need to pay the double amount. Example initial they same 3100, now truck driver says 6500. He will say if you want to move with us you need to pay the 6500. Otherwise we will go. Then we call the guy that we paid advance of 1500+. That person say that I am busy now talk with truck driver. Negotiate with truck driver. They are literally cheating customers like this. They left with no option because we paid advance , if we say we don't want to go then we will loose the advance.
So PLEASE BE VERY VERY CAREFUL with this company. Never give a chance to cheat customers like this.
I STRONGLY suggest to go with some genuine moving companies that these brokers. These companies will not have any office or anything just a phone conversations, they are not actual movers. They are just brokers.
SO PLEASE DONT USE THIS COMPANY.
DONT DO IT-FRAUD and Deceptive Business Practices.
On July 3rd we entered into an initial quote with Merit for C$4400 based on the size of our place (two-bed and 51 boxes). That was the initial quote we agreed to and signed. First. When we gave them our bank info to deduct the initial deposit of $2360, they had taken down our wrong account info. They ran the payment through twice under the wrong account so naturally, it showed 'insufficiant funds.' After three teleconferences with our bank and theirs, our bank had told them numerous times they had a problem with their bank - not ours. Pressured to move, we paid $125 ro send a money order to them overnight. As soon as they got their initial deposit, the owner who we had been dealing with, Ol Sal Vascon was never to be heard of again. The next call received was two weeks later from a company our of Las Vegas, Nv -Executive Movers who said they were picking up our possessions to move. We told them we were with a company called Merit Moving. The rude woman on the phone said, "Not anymore." Executive Moving cancelled our pick-up three times on the same day as they said they would pick us up. Each cancellation, we had to call our hotels we had planned our trip to move on and each time we were charged the hotel cost because of their cancellations. We called Executive Movers and texted ol Slick Sal from Merit to ask when we would be moved. First they told us 3-5 days out - then 7-10 days, and finally 30 days to move and they were nasty each time we called. Of course every day we would text Slick Sal, he would never rrespond . Finally on the 3rd week, Executive showed up. After everything was loaded on to their truck our cost for the move now went from the initial $4400 to now $6800. They said unlike Merit with the size of the 2-bed home and 51 boxes, they :do things different." What choice did we have to pay - our stuff was already loaded. Then we went on to our new home unknowingly what was about to happen. Executive took our furniture from loading to putting our stuff in their warehouse where it sat for three weeks. meanwhile, we slept on the floor of our new place for 22 days waiing - calling Executive and texting ol sal daily - still nothing. Then finally after 22 days, the movers who would delivered our furniture showed up in our new town. They said "We have a 51 foot truck and we can't move that down your street so we will have to unload your furniture and put it on a u-haul. That was an additional $1300 as well as the movers had their hand out for a tip!. You do the math. We started going through all of our possessions. Cracked flat screen TV;s that the loaders insisted not to use our heavy-duty moving boxes for them - a ton of other broken items and above all - a variety of missing abd actually stolen items. We had enough. We also filed with the Florida and Nevada Attorney general;s office and also contacted CBS,ABC and NBC. which will be running articles soon. Ol Slick Sal come to find out has changed his company name last December to now Merit Moving - they have 16 Florida AG Office complaints as well as works in conjunction with Executive Moving and other companies. DONT DO IT !
Withheld or provided incorrect information.
Move was from Sacramento, CA to Tacoma, WA. Merit Movers is a brokerage company based out of Lake Worth, FL. I was completely misinformed about many items related to the move, and other important moving facts were not disclosed. The actual cost was nearly triple from the original estimate. I have filed a formal complaint with the FSMCA. Beware of this company. I felt I was a victim of a classic bait and switch operation.
Bad Movers Ever.
Moved from CA to NY.
Reassured multiple times before booking that everything would be fine as long as we communicated. Our stuff was quoted $2560 and charged IN FULL instead of the 80/20.
Additional unknown charges of $650 were added without explanation upon reaching Hawaii and we were told if we didn’t pay they would put in storage and send us the bill. We were missing 2 boxes and our entertainment stand had a busted leg.
All the people we spoke with, and they never call back after they needed ‘to do more investigation.’ Beware, they take advantage of people and your stuff.
Tried to increase cost at pick up.
I contacted Merritt moving in June of 2019 regarding a move from Connecticut to South Carolina. I gave an inventory of the items to be moved. We had sold our living room set and our dining room set so all that remained was two full bedrooms just a bed from the third a kitchen table and about 60 small to medium boxes. I was quoted a price of $4,139 which I agreed to and gave a deposit of 1760 dollars. The Mover showed up a week later then expected and claimed that we had much more inventory than what I told Merritt moving and that the fee would not be $4139 but would be $15,000 dollars. I refused to pay $15,000 after being quoted a little over four thousand and when I did that they cancelled the contract and are refusing to return my $1,760 deposit. They said they couldn't get their 28-foot van with a lift gate up my driveway and would need a shuttle truck to move things down to their van. I got another company American Van Lines, to do the move. They quoted $4,600 and did the move for that amount. They brought a 28-foot truck with a lift gate and made it up my driveway without a problem. I gave them the same inventory that I gave Merritt when I contacted them. The new moving company had no problem loading it on their truck along with the possessions of two other families who were moving south also. Merritt claimed that our possessions would not even fit on their 28 foot truck, yet the Mover who finally did the move not only fit mine but two other families onto a 28-foot truck. Merritt also represented themselves to be a moving company and they're not, they are brokers They don't Supply trucks, labor or anything else. They contract it out to real moving companies to real Truckers. So they took over $1,700 from me and provided nothing, didn't move a single article and tried to basically extort another $11,000 from us after agreeing to 4139 dollars. They said it's in the contract but I know of no contract that gives one-party the right to basically steal $11,000 from another party to the contract. If you are planning a move avoid Merritt moving like flesh eating bacteria, like the bubonic plague..Get a real mover, not a broker.
Dont Use This Company.
Myself and a friend decided to move from WA state to TN. We looked up moving options, and called Merit Moving for a quote. On 7/12 my roommate in my presence talked to Merit representative, Russell. He was told that we had a 1400 sqft house, outdoor equp, lawn equp, etc. He sent us a quote with them items discussed listed at the bottom of the quote. Unknown to us was that the rep actually quoted this as a 1 bedroom apartment. However nowhere on the quote did it state that this was quoted as such. The quote had an estm volume however someone with no moving experience we had no understanding of what the the cubic feet meant.
On 7/18 The contract was signed and $200.00 deposit was taken on that day. I was told to call back on Monday and pay the additional $1700 deposit to reserve our booking /move. When I looked at my bank on Monday 7/22 Merit had already taken out the additional $1700. I wasn't too concerned since I was going to call them to pay the remainder of the deposit. But I did think it was odd that they withdrew it without permission.On 7/31 my roommate called Merit to just double check that everything was booked and ready to pick up. She talked to Todd at Merit who informed her that the original quote was not correct and that the move with addition items (exercise equip) and the size of the house the quote would have to be revised. The new quote would now be 6807.51. At this time we were 1 day before moving. We were hesitant to accept this new amount and as we were moving on a limited budget. We were going to cancel the move at this time, but we were within Merit's 48 hr cancellation policy.Todd told us that he was doing his best to give us the best deal he could and that we would most likely not have any more charges Based on what he said we elected to pay an additional $700 deposit. The movers we supposed to come on 8/1 between 8am-11am and call within 30 mins of arrival. We were told by Merit that we did not need to be onsite and the movers just needed access to our home. On 8/1 we had to turn around and come back the house as it was getting ugly with the GTS movers.My rooommate called Merit and GTS to discuss the situation and was now told that there was 100 items not listed on the quote from 7/31. That we did not pack according to GTS standards, the total volume of space needed was now higher than previously quoted. The new estm for the move would be closer to $16,000.00. This quote was given by Gabby with Merit and only verbally over the phone. We were told that if we wanted, we could have GTS pickup 900 cubit feet of our house for the quoted amount given on 7/31. The new estimated volume was closer to 1400-1600 cuft. So they would pick up half of house, and leave the other half for us to sort out some other way. we cancelled the move and sent GTS away without picking up any of house items. On 8/2 I received an email from Merit Client Care stating that they were under no obligation to refund any funds but that they would refund $350.00 out of the $2604.81 deposits they had already received. I emailed back the same day and that I felt this was unethical business practice, and if we had been told from the beginning what the price would was going to be we would have never booked with them as neither of us have the finances to afford such a high moving cost. I received no response back, On 8/12 I called Merit and talked to Patty in the Client Care dept. According to Patty the $350.00 resolution all Merit would offer and once that was declined by me they would resend the offer and not offer any further compensation. she continued to refer to their cancellation policy and refused to consider the fact that by no fault on our part their quote had changed 3 times. Merit misrepresented their company, pricing, and expectations of "packing". The quote was changed 3 times, the last two times there was a change to the quote it was done by Merit and due to the fact that they had mis-understood, or completely mis-quoted.
Pro Movers!
Moving out of state is even more stressful. From the first phone call, to the actual movers on moving day were all great. They are all hard working dedicated employees who showed up when they said they world and worked with efficiency and professionalism. Outstanding customer service and attention to detail. This company knows what needs to happen for a good move. No hidden surprises and a fair price!
My move from MN to TX.
Moved my 3 bedroom home from St. Paul down to Houston. The process was simple which is exactly what I paid for. The price was a little more than I wanted to pay at first but at the end of the day it really was worth paying a little extra to insure that my goods were handled properly. Excellent work! Speedy and efficient. Would definitely recommend.
Don't use them.
They use unreliable subcontractors they came a day late the original quote was $3400.00 when the movers got there they upped the price to over $9000.00, the whole reason was to save money could of done it myself for $5000.00.
Dishonest Company.
I would not use this moving company for the following reasons:
1. Unethical billing practices. They more than doubled the moving cost after they loaded the truck.
2. They subcontract movers they actually use without telling you.
3. The do not return phone calls or email.
4. Their customer service is a joke.
5. DO NOT USE THIS COMPANY. YOU WILL REGRET THE EXPERIENCE.
Top in USA.
Merit Moving is by far the best moving Company I have ever worked with. I’ve moved many times also - they communicate with me not stop and always enforced us where our items where in en route. Our account manager Ray was very professional and took his time and was very patient with my wife and I as we got our inventory list together.
I would highly recommended this company if you have an up coming move. The carriers they use are very professional and quick! They delivered our items to CA from FL within 9 days. I wasn’t starving a new job and need to have it there in 13 days. They did it even faster then I thought they could. I was so surprised that there were no items broken at all! Thank you so much Merit ! I will be using you guys again for our next move. Keep up the great work!