Mission Moving

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1. Purposely Stacked Loosely To Create Space To Charge Double

   Mission Moving is a broker (undisclosed at the time of quote and deposit, and mover with rental truck was hired from Birmingham AL to pick up from New Orleans). I personally love to work with brokers if they have reliable vendors, however, if you read good and bad reviews here about Mission Moving, most likely because people experienced different vendors that "represented" them.
   
   For me, I was quoted at about $9k, and the rep suggested that it was in line with what they have experience with and if not more than enough. He said if we didn't need that much space whatever is used can be adjusted at pick up to LOWER the price.
   
   It was the total opposite.
   
   1., The mover said we are responsibile for paying all the space reserved (I knew that was expected and probably industry standard, but the rep said it wrong).
   
   2., The mover looked over all of our stuff and estimated $16k for another half semi-truck full of space. (So I had to decide on the spot about what to let them pick up and what I should keep because they are not worth to pay to move).
   
   3., The mover was purposely stacking things loosely to create space, leaving several inch gap space between rows, using a king size mattress spring in the middle of the truck to block view from outside so no one can see they made 2 feet empty space behind. (One of the moving helpers told me privately about this and said I wasn't supposed to know about it otherwise he would get in trouble for telling).
   
   4., After picked up, I contacted the rep from Mission Moving and texted him all of the problems experienced, suggested that should be an 3rd party inspection duing transport or at drop off to re-measure my stuff to see how much space they should actually occupy, no one responed.
   
   5., I had an initial quote, paying over $2k deposit, the "verification" quote I took away some bulky items but added more boxes, was charged almost another $2k for deposit. (The person did not spend time to count every inventory with me, I gave him the changes within a minute so he can adjust according to the original list). When the mover charged additional 300 cubic feet on the spot, he said that was not needed to do the second count and pay additional deposit. The "deposits" were all broker commisions. When the driver adds the space that was the money pay to the driver. (The broker wanted can see the $4k "commission" and therefore wanted to charge more for their work to make it justifiable for their labor.)
   
   I end up paying $12k for about 75% of the stuff that was quoted for $9k.
   
   As I am reading other reviews, Mission Moving will respond here according to whatever "notes" they have in their office. It doesn't seem like the customer has a way to respond again after their response so they might have the "last say" on the review.
   
   I would really like to leave a good review for a company who cares to build their reputation by properly handling issues. All I am asking is to re-measure my items so that we all know if the quote was too low to begin with and that I should pay for exactally the amount of stuff ended up on the truck. If the movers were found fraudlently making space in order to over charge then it is the movers bad reputation not the brokers.
   
   Since I was told by one of the movers about the space manipulation, and that no one answers from Mission when I contacted, I believe the problem is real. Please do not try to verify with the inventory list and the actual shipping list, they have no actual value when it comes to various sizes of the items and how the space was utilized.

2. 99% Scam Artist

   This company, and I use that term loosely, is 99% scam and 1% company. We hired Mission Moving on 8/5/2021 and paid them $4,123.82. When we hired them, we were told that we had 24/7 customer service support for any questions or changes. I called customer service on 8/13/2021 four times trying to make a packing list change but could not get anyone to answer the phone and could not leave a voicemail; their mailbox was full. I tried again the next day with the same result. I also sent an email to the customer service department on 8/13/2021, received a reply from Kali and was told that she could not help me and that I had to discuss it with QA. She told me that she would inform QA. I never heard from QA and could not get Kali to respond to further emails. In the emails I told Kali that they were scamming us, that they were fired and that we wanted a full refund, but she never responded. We finally heard from someone about a month after hiring them, only to be told that they are keeping our money because we violated their contract by firing them. This low-life representative actually threatened to take us to court for damaging their reputation, what a joke. Every word out of their mouth is either a complete lie, or a severe twist of the truth. We have been unable to get a penny back from this scam outfit and will be taking them to court.

3. Poorest experience I've ever had with a mover.

   I would never recommend this company or use them again.
   
   This company's sales department is good. They are responsive, friendly and tell you they will be with you through the move every step. Unfortunately once they got our money, they abandoned us, then saddled us with the worst moving experience possible.
   
   * Missed the move date by over two weeks.
   
   * The movers showed up and demanded another 4K to move the contents because there were more cubic feet (I had already paid for the full cubic feet of the full storage unit, how could the contents grow??)
   
   * We had almost 5K in damaged property.
   
   * Sitting on hold for up to an hour to wait for a customer service agent is their norm.
   
   I waited to write this review because I wanted to know if they would step up and help. Well, after almost 5 months of promises to review and assist, they called today and said "you were told wrong, all we will do is have you call the carrier to resolve". "our job is just to put you in contact with the carrier, which we have done".
   
   I pointed out that I didn't hire that carrier, they did, so I would appreciate some assistance. I was told that they did assist in the resolution, they just put me in contact with the carrier they contracted. So here I am, with lots of damaged merchandise, money owed to me and they tell me today they won't help. A) They should be helping. B) They should have told me that 5 months ago when I began asking for assistance post move.
   
   I've moved with professional movers over 15 times and this is the ONLY move that was horrifically handled - or should I say not handled

4. Scammers

   Gave my inventory when called about final inventory stuff was left off or sizes wrong. Always wanting more money to take or deliver my stuff. My stuff was tossed around. I have an 82 inch tv I made a custom crate for and when it arrived to new address it was upside down. How and why did you flip it. I gave my estimate and ended up having to pay extra $2000 cuz the inventory list I had given the inventory was missing or mis-sized items. Truck shows up and said all my stuff wouldn't fit it would cost an extra $2500 i I didn't pay that. They came in a 26 goot truck and I got 8 feet of it. They are very careful with there contract like I asked the overs what a shuttle was they told me I wouldn't need it. When they were ready to deliver I needed a shuttle and had to pay extra. They are good scammed.
   
   Estimated cost - $4600
   
   Actual cost - $9000

5. Worst moving company I've ever experienced

   Would never recommend this company. They are incredibly dishonest, they outsource to other movers that do not honor any sort of agreement you may have with Mission Movers. They do not set proper expectations, and they have terrible communication. They're super nice and upbeat until they have your money and then they don't care. Don't be fooled by the "binding estimate", it means absolutely nothing.
   
   We were quoted $4628.97 for 664 cubic square feet. They told us we would be getting a call a day or 2 before the movers came to do a final inventory and give us a final number. That never happened. The moving company they hired, APX, showed up a day earlier than we were told, on Thurs. Oct. 28, but we had everything that we had provided to Mission on the original inventory list ready to go. The mover had an issue with the piles of things being donated or sold that were laying around, and even though we told him multiple times that if it wasn't packed, it wasn't going, it seems like he struggled to comprehend that. He ended up quoting us $10k. We said that wasn't what we had agreed to. We asked him to load up the 664 cu ft that they had quoted us for the $4628 and he refused. Said he would have to come back on Saturday. Promised he would call us Fri. the 29th, our original moving day. He never called.
   
   We called him and left a message Fri. afternoon, no response. We called Sat. morning, no response. Reached out to Chris at Mission on Thurs and Fri, who claims he spoke to the movers and told them to just move what was packed and ready and stop adding on all these crazy fees. By Sat morning we called and talked to Patti, who spoke to APX and assured us they would be there by the end of day to take what was promised. A guy named Paul from APX showed up around 4pm on Sat. the 30th in a small car, no moving truck, to see what we had. At this point everything had been moved into our living room to make it easier for them even though we were told they would take care of all of that for us. He told us there was no way he could move us for $4600, and it would cost us a minimum of $7000. We again told him just to load the 664 cu ft for the $4628 and if there was anything left over, we would transport it ourselves or sell it He still refused and left.
   
   The options Mission gave us were to have them load the 664cf and pay the $4628, or have them load everything and see what it ended up being and pay whatever APX was asking for and we could go through restitution afterwards and we might get money back if discrepancies were found 90-120 days later. But the movers THEY hired still refused to honor the 664cf for $4628.
   
   We contacted Chris again Mon Nov 1, and we asked to just have our money refunded to us since this issue was not being resolved. He said he would look at some options for us and call us back Wed. He never did. My husband called back Fri and he again asked for a refund since they had not offered any reasonable solution or communicated with us at all.
   
   Mission is refusing to refund us at all, saying that we had not paid the full deposit so we voided our contract. Even though they told me it would be automatically withdrawn and not once in the multiple calls between October 22nd and November 4th was this EVER mentioned. They're claiming I was supposed to call in so they knew the money was available to withdraw. This was not communicated.
   
   They're also saying we are the ones who refused services and were not ready to move at all both times the carrier showed up. This is an outright lie and I have multiple witnesses that were present that can back this up. They don't care. It doesn't fit their BS narrative. They didn't even show up with a moving truck the second time.
   
   It's not even about the money at this point, it's the fact that both they and the carrier they hired are lying about the situation and I'm the one getting screwed over. Lost even more money having to scramble to find a storage unit, lost wages for having to take extra work off and now to hire a new moving company, plus the money we paid Mission already.

   

6. Do not use

   I recently (July 2021) had a cross country move through this company from Long Beach CA to Milwaukee WI. The main people I talked to were a Neil Edwards and a Chris Capri and man do they weave a good tale. I give them credit, they are smooth talkers and definitely good at their job as con artists. So basically what they do is outsource moves to other moving companies which is what happened to me, they outsourced me to a Brooklyn Moving Inc, and all you have to do is go look at their reviews to see what kind of moving company they are. In my case multiple lamps broken, a bed frame broken and somehow a queen mattress and box spring lost (stolen or thrown away I’m guessing).
   
   But back to Mission Moving, to start I was told I wouldn’t be charged a long carry fee, because I was on the second floor of my building and I was moving to a residential neighborhood that was a house. Guess what? Brooklyn moving charged me.
   
   Also I was told I’d be contacted by the movers a day or two before they came to grab my stuff. So a day before the 2 day window I get a message from Chris Capri and a Michael Price saying the move will be 2 days from then, guess what happened later that evening? I receive a text from Brooklyn Moving Inc say they are coming the next day not in two. Noticing a pattern? No communication between the companies at all.
   
   Because I was told the wrong date from Mission Moving I was unable to do the date from Brooklyn Moving Inc, which then they obviously were not happy, thus I’m guessing why they “lost” my bed and box spring. The fact that this company will associate with a company like Brooklyn Moving Inc, tells you all you need to know.
   
   Also they do let you change your move date as long as its’s within a year and at least a week out from the move. I did have to do this a couple times due to the Covid pandemic and even then they couldn’t communicate within their own company. The second time I had to move the date back, I called in, talked to a service rep and she assures me it’s all in the system…. Narrator: The date change was not put into the system. Days later I get contacted by a Zach Reid about my move at the end of March, the date that I had assured had been moved to my new date in July. Not really a big deal just another example of the lack of communication in the company.
   
   From their reviews it looks like they might be solid locally, but DO NOT use Mission Moving for a cross country move, they will sell your move to the lowest bidder and you will get the results you’d expect. I got hustled but you don’t have to.

   

7. Broker could not locate a mover, than wanted to charge more

   My mom scheuduled a move using Mission Moving LLC, 200 Knuth Rd. Suite 204 Boynton Beach Fl 33436 to move 10 medium boxes, 3 curio cabinets, 1 grandfather clock, and a cedar chest to Randolph Wisconsin. She completed the scheduling in April 2021 for a move in June 2021. She was contacted in June by Mission Moving LLC, stating that a mover was not available for her at the agreed upon date window, and if she could postpone. She agreed to postpone till July. She was then contacted by Mission Moving stating no mover was available to move her in July, and requested she postpone again. She agreed to postpone again till the end of August. Patty with Mission Moving contacted her again on Aug 30 2021 stating due to costs beyond Mission Moving LLC's control she could either agree to pay more ($7.50 per cubic foot, $2.95 more than the binding estimate) or postpone the move till January 2022. I confirmed this cost estimate with Rick Steele, Head of Retention and Cancellations department for Mission Moving LLC. We asked what would Misson Moving LLC do if she cancelled, and she was offered a 50% refund. She stated she would like further review, where Rick Steele said it would require A "Board Review", when pressed on who was on this "Board" no further information would be given as per Rick "it was not important to the situation, and none of our business." We requested the supervisor for Rick Steele, where after pressing Rick, who was very reluctant to give us his supervisors name, finally told us Dan Morris was his direct supervisor. After doing some research, the only employee I can find listed that actually works for this company is Daniel Heimbender - Owner and officer listed in the incorporation documents. We are filing a complaint as no services were rendered, no moving company was ever booked, no moving staff came to pick up her goods, and her items remain at the pickup address as of no fault of her own. Nor due to any stated contract limitations (Section 4 of the contract, "Due to situations beyond our control, such as, but not limited to, inclement weather, mechanical breakdowns, road construction, remote pickup or drop off locations, difficult or limited lanes of travel, etc.) Since none of these reasons apply for her move, and the broker has been unable to complete the contract by finding a suitable moving company in the listed time frame, and the pickup address has had sunny weather, boxes ready for pickup, since June of 2021, She is requesting a full refund of her depoisit (broker fee), due to a lack of confidence that the broker will be able to fulfill the contract ever.
   
   **depending on outcome of this complaint, I reserve the right to amend, change, or remove it entirely.

   

8. Brilliant Movers!!

   The movers deserve five stars or more. Daniel and Jack were the absolute best movers we've ever hired!! I am happy that I booked them. They were a treat to watch. Impressed and would love to book them again.

9. Good Work!

   Every one of them was extremely polite and knew exactly what their job was, and I was very impressed with the care that they took whilst handling my furniture, my antiques precious ornaments, carefully wrapping them and carrying them with care. Impressed.

10. Problem Solvers!

    These movers work so great. They are so good in their work they do all the things professionally and were up to the mark all my items were safely moved. There was not a single thing during the move that was broken. I am so impressed with how they manage all my work.

11. Nice Movers!!

    From all the great assistance with packing everything up to the disassembling and reassembling of all the large furniture pieces, everything was handled with the utmost professionalism and care. We are happy with the service. It is highly recommended.

12. NEVER AGAIN

    If I could give this company 0 stars I would. The absolute worst moving company I could ever go through. Takes at least 2 months for your stuff to arrive. Your estimated day of delivery you give them isn’t an actual estimated day that they will deliver, rather than the day they will take your stuff out of their storage and may or may not begin to move it. Customer service hangs up on you, no managers available to talk to. I asked to speak with a Superviser and was told none were available. There are only 3 customer service reps. They have no idea where your stuff is or when it will arrive when you ask. Elaine, the customer service rep who hung up on me, told me that it could take 2 weeks or 2 months for my stuff to arrive from Ohio to Nevada. Hope and Nate never emailed me back in regard to my belongings. And Cali, another moving rep also hung up on me because she told me she couldn’t help -‘f it was out of her hands. Attempted to contact the movers who put my stuff in their truck but no one has gotten back. And everyone I have called I have been sent to voicemail with no return calls or emails. I beg anyone to reconsider going through this awful company. I have no idea where my things are, I’m currently sleeping on an air mattress in my empty house. Never again.

13. Amazing!

    The Service was very convenient. Mission Moving made my move a breeze and at a very reasonable price. I would recommend them to anyone!

14. Amazing Movers!!

    Harry and Jack from the Mission Moving team worked hard and made sure that all our things were well-protected for the move.

15. Use Them Again!

    Mission Moving provided an excellent service and fulfilled all my requirements. Very easy to book, even when starting online and completing over the phone.