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Monarch Moving Group

Monarch Moving Group reviews from real customers

On this page you will find reviews on the company Monarch Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Monarch Moving Group – 2.6 (calculated based on 18 reviews).

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Monarch Moving Group

   18 reviews

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Corona, NY Cranford, NJ Culpeper, VA Danbury, CT Dayton, NJ Denville, NJ Derwood, MD Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD Dunn Loring, VA East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Fair Lawn, NJ Fairfax, VA Fairfax Station, VA Fairfield, NJ Falls Church, VA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Fort Washington, MD Frederick, MD Fredericksburg, VA Freehold, NJ Fresh Meadows, NY Gainesville, VA Gaithersburg, MD Garfield, NJ Germantown, MD Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hampton, VA Hanover, PA Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hayes, VA Herndon, VA Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyattsville, MD Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jersey City, NJ Jessup, MD Kearny, NJ Kenilworth, NJ Kensington, MD Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lebanon, PA Leesburg, VA Lehigh Valley, PA Levittown, PA Lewes, DE Lexington Park, MD Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lorton, VA Lyndhurst, NJ Malvern, PA Manassas, VA Manchester, CT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlton, NJ Martinsburg, WV Maspeth, NY Massapequa Park, NY McLean, VA Meriden, CT Merrick, NY Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Midlothian, VA Milford, CT Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New Kingstown, PA New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newport News, VA Newtown, CT North Arlington, NJ North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Petersburg, VA Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Potomac, MD Pottstown, PA Princeton, NJ Queens Village, NY Rahway, NJ Randallstown, MD Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Reston, VA Richmond, VA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Rochelle Park, NJ Rockaway, NJ Rockville, MD Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Severn, MD Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, NJ Silver Spring, MD Somerset, NJ South Deerfield, MA South Richmond Hill, NY South Windsor, CT Southington, CT Spring City, PA Spring Valley, NY Springfield, VA Springfield, MA Stafford, VA Stamford, CT State College, PA Staten Island, NY Sterling, VA Stevens, PA Stratford, CT Stroudsburg, PA Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Vienna, VA Waldorf, MD Wallington, NJ Warminster, PA Warren, MA Washington Grove, MD Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Waterbury, CT Waterloo, NY Wayne, PA Wayne, NJ West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA Westminster, MD Westport, CT White Plains, NY White Post, VA Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Windsor, CT Windsor Mill, MD Woodbridge, VA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Monarch Moving Group
  • Location: 1910 West Passyunk Ave, Philadelphia PA, 19145
  • Website: monarchmovinggroup.com
  • Email: info@MonarchMovingGroup.com
  • Phones: (833) 668-366

18 Reviews: Add Review

  1. No shows.

    It’s not fair I had to give them any stars. Waited three days for them to show up and finally gave up and rented a truck to do it myself. Lost my deposit but couldn’t wait any longer.

  2. This business deserves no stars.

    Shameless business practices that leave people high and dry during the height of the pandemic.

    This was my experience of a move that was set for 24 July 2020:

    - I provided MMG with a deposit and the COI information on 4 July via email.

    - I contacted MMG via phone on 17 July to follow up on this and ask other questions.

    - I contacted MMG via phone on 23 July and left messages to follow up - no response.

    - I contacted Unique Vanlines via phone on 23 July to follow up. Only when I contacted them at 3pm, did they send the COI. My building clearly stated that it required 48 hours for review. The COI that was sent was rejected.

    - I contacted Unique Vanlines by email on 23 July at ~440pm to follow up on the COI - no response.

    Given the lack of response and inability for MMG and Unique Vanlines to meet the basic requirement for my move to be approved, on the evening of 23 July, I was tasked with:

    - Finding another mover

    - Rearranging my move out date with my landlord

    - Rearranging my move out date with my building

    After (luckily) securing another mover, I notified MMG and Unique Vanlines that I was cancelling them. A courtesy that neither business extended to me.

    Here’s what I learned:

    - I wish I had known about the BBB when booking a moving company and seen all of the negative reviews. People who have bad experiences, take the time to write down what happened in painstaking detail. Believe them! Check Yelp, the BBB, other reputable review sites, where the reviews are less likely to be gamed. MMG will tell you that the bad reviews are false. That they are put up by their competitors. Adam and Mark will reference laws and quote industry associations at you to confuse and throw you off from digging deeper into MMG’s appalling service.

    - MMG will be dishonest to secure your business. Here are a couple of examples from my experience:

    - MMG has its own trucks – nope!

    - MMG will call you to walk through your inventory – nope!

    - The only payment method that is accepted is certified check or cash – nope!

    - MMG will come back to you with answers for any questions you have – nope!

    - MMG is a broker, meaning that it is a booking service or sale machine for other disreputable businesses (e.g. Unique Vanlines). It won’t meet its responsibilities with regards to this (e.g. calling you to do a walkthrough and confirm your inventory, giving you accurate payment information, getting your COI for moves - basically all of the administration that the mover needs).

    - MMG will verge on the point of harassing you (e.g. non-stop follow up calls, texts and emails) to close your business. Don’t fill out lead forms on random websites, they have no vested interest in vetting the companies that these leads go to.

    - MMG takes it out of your control who moves your property. I had purposely avoided Unique Vanlines due to their bad reviews, only to find that this was the moving company MMG had passed my job too. At that point it was too late to change, as I had signed a contract and paid a deposit.

    This is a true and accurate account of my experience with MMG. What is not mentioned here, is the stress, the tears and the pure despair of the situation… and not just at the end, but the build-up to it at discovering the misinformation and level of dishonesty. An absolutely disgusting way to treat people.

  3. 0 stars. Not a real company.

    Save yourself money, rage, anger, and choose a real moving company.

    I was sold on a price ($3,500), which wasn’t the real price. Lowballed me by $5,000-$7,000. Actual movers showed up (not monarch) and insisted it would cost me $8-10K. I fired them on the spot.

    Adam mysteriously disappeared into the great abyss once moving day hit.

    That’s how they operate. You speak to one guy first, and then the other one after moving day disaster begins.

    I lost my $1,200 deposit.

    A real company does not have ONLY 5 star and 1 star reviews. Impossible. 5 stars are fake reviews. The 1 star reviews are real.

    Rent a Penske truck and hire your yard crew to help you pack it. That’s what I did. 5 star review for my yard crew.

    They should be sued and put out of business.

  4. They are SALESMEN, not Movers. HORRIBLE EXPERIENCE!!

    Great at chasing the sale, but horrible at ensuring your move goes well. Once the contract is signed and deposit is paid, they disappear, they don't care, they feel their job is done and its your job to follow up with the movers, ensure they have the right insurance (if its needed), qualify if they are even equipped or allowed to move your stuff in the neighborhood, or show up on time .. the whole process was horrible and they were of zero support.

    Also, be aware of ADAM!! He promises everything and writes it in a contract so you feel secure, only to find out the movers they brokered won't/don't agree with the estimate, so you're forced to pay hundreds more to get them to do the job after they are onsite.

  5. Hardly a Business.

    Really terrible company. They give you a completely unrealistic quote (thanks adam) and then double it when the movers come. We even asked if there were hidden fees and Adam said none and now we have paid 2400 when our quote was 1300. Besides the crazy amount of overcharge the communication is equally terrible. We were not told even the day of our move until less than 18 hours before. Both Adam and Michael are incredibly unhelpful and rude. And the dispatcher seems to always be on a lunch break. The movers brought the wrong truck when delivering our items and we haven't heard from them since. Im not sure how a company can be so incompetent on all fronts. Not worth the time, pain, trouble or money. I would go with any other company over them.

  6. Sorriest costumer service I've ever dealt with. Costed us over $2600.0.

    Me and my family were moving from North Carolina to Idaho.
    We looked for long distance moving companies and came across Monarch.
    Our original contact was Kevin Bluzard. He was a great salesman because he sold us a load of crap.
    He never once mentioned that they would be sub-contracting our move out. He said they would walk through and do a check on all our things. That never happened.
    He told us it would take around 3 weeks for our things to get here plus 30 days of free storage. Now I know why. They have contracted our move out to Unique Van Lines of Miami Florida. Our date of delivery was supposed to be yesterday and they are a no show.
    The reason being they have 21 days from yesterday to have our things here which was never communicated to us.
    We were charged over $1600 more than what was estimated which was monarchs fault for not walking through like they said they would.
    So making a story short here it is November the 18th and Unique Van Lines still hasn't delivered my stuff and as of this morning Lisa from Unique can't tell me where our trailer is located.
    So do not use Monarch or Unique Van lines and don't let Kevin Bluzard or Jordan Howard sell you a load of crap!

  7. Great Job!

    These guys took care of my move from virginia to Tennessee. I didn't have any hidden charges, and my stuff arrived intact and was delivered exactly when I needed it to be. What else could you ask for from a moving company? Adam was the representative who I worked with. He was very thorough and was able to answer all of my questions. Wonderful service.

  8. Good job guys.

    I’m very pleased with the services that Monarch Moving Group provided for me for my move out to California. Adam and Dan both definitely made the entire process a lot easier by explaining how everything worked in detail. The movers were great and handled everything with care. I have already recommended Monarch to my sister who will be using them in a few weeks.

  9. Our first big move.

    My family & I just moved about 1,800 miles for our first big move. So naturally, we weren't sure whether or not we should try this ourselves or book with a company. We went over all the scenarios and finally came to the conclusion that we would go with a company. So, we spoke with multiple companies that had huge price differences. We spoke with Monarch for a couple weeks comparing quotes and inventory. Adam is one of the managers and the way he slowly went over very precise details was just what my wife and I needed. I was asked every time we spoke if there was anything he could do to make this time easier on us, and, thanks to Adam, there wasn't. Eventually, after a couple weeks of comparing we decided to go with him. Another man named Jordan called around a week before the move making sure every single detail was perfect for us. The move went perfect. We are so happy we chose Monarch and if we ever have to go anywhere again, I can promise you that Monarch Moving Group will be our first and only choice. Adam even called me the day of and the day after the move to make sure everything ran smoothly. They also gave me 10% off of our moves from our future moves and also our relatives moves. Again, we have to say this one last time, Thank you so much Adam Jordan & the entire Monarch crew for all of your help! We will definitely be recommending you to everyone we know!

  10. Would recommend.

    I would 100% recommend Monarch Moving Group to any friend or family member that is moving. They were really professional and handled all of our things with care. Adam was extremely informative and basically walked us thru the entire process before it even started. It was a pleasure working with them and I'm really glad that Monarch was the company we went with.

  11. Already using again.

    My wife and I moved from Maryland to Florida about 8 months ago with Monarch. I found a new job in Florida so we moved first and are now using Monarch again to move our son down now that he is finished with school. Our move went very smooth from the first day I spoke with David at Monarch up until we received our things in Florida. Great experience and look forward to working with them again.

  12. Cross country move an unmitigated disaster.

    Be advised that Monarch Moving is a broker not a family owned moving company with its own moving staff and vehicles. My daughter moved from Boston to San Francisco and despite assurances that her belongings would arrive in about 7 days, she still does not have her stuff after 18 days and likely won't get them until just before the 21 day business day window (a calendar month). She was charged an extra $265 in fees at pick up and the subcontractor is saying that a minimum of $350 in shuttle fees may apply. Her street does not have large vehicle restrictions and there are accessible routes for large vehicles to arrive at her residence. It has been stressful and expensive for her and we have had to very aggressively sort out information and answers. Consumer beware!

  13. Excellent Service.

    Me and my husband chose to go with Monarch because they made us feel comfortable. We moved from Austin, Texas to New York. We weren’t sure exactly where we were moving so the 30 day free storage they offer was a huge help. Everything arrived in great condition and we decided to pay the extra cost to have to movers completely Unpack everything for us. They were great. We would recommend Monarch Moving Group to anyone who is moving.

  14. Philadelphia to Tampa.

    Monarch Moving Group moves my family from Philly down to Tampa. What we were most pleased about was the condition we received both our grandfather clock and piano in. They were both handed down to us by my grand parents and I was very nervous about moving them. The movers were very professional and accommodating. Monarch told ya it could take up to 14 days for delivery but we received it in 5 days which was awesome.

  15. Worst Customer Service I've Ever Experienced.

    RUN RUN RUN!! This is the WORST customer service I have ever experienced. The representatives were rude and they misquoted us by $3.000. When they arrived at my apartment a day later than promised, I wouldn't fork up an additional $3,000 required (that we were previously never told about) to move my one bedroom, 850 sq.ft. apartment. There was zero effort to work with us or to fix the problem. They then said they would be keeping the $3,000+ I had already put down because it's 'in the contract to keep the security deposit.' UBSURD. I would have never signed anything of that nature. Terrible service. They do not even deserve to still be in business.

12

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