On this page you will find reviews on the company Monster Moving LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Monster Moving LLC – 4.7 (calculated based on 180 reviews).
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Highly Recommended
After a few phone calls I had a gut feeling that this should be the company to move my family. I was honestly looking for the company that would cause me the least amount of stress possible. It took about 30 minutes to schedule the move and finalize everything after I decided to go with them. That was the easy part.
Absolutely recommend!
Moving is stressful, but it was extremely challenging finding a company I trust. I moved a few years ago with a mover and had a traumatizing experience. It appears that having a good reputation in the moving industry is next to impossible. I found Monster Moving and decided to give them a shot. Everyone in the reservation department were very helpful and detailed about the process. Also, unlike all the other companies I called, they were not pushy, which I liked.
POTENTIAL CLIENTS BEWARE
I hired Monster Movers to move me from Chicago, IL to Texas (975 miles) after reading positive reviews. MISTAKE!
Per the terms of their own contracts/agreements, the company is legally allowed up to 30 business days to make my delivery based on the distance from the date written that I was able to accept delivery. They picked up my belongings on November 23rd and there is a written agreement that states I was able to accept delivery on November 26th. Originally, my plan was to put my items in storage but I did not have a unit yet as I was in Chicago and the storage unit would be in Texas. The company said all they needed was a city, state, and zip code (which I provided at prior to and again at pickup) and the exact address could be provided at a later date.
I called Monster Moving on December 29th to find out when my delivery would be made since January 6 would have been the end of the 30 business day window. I was told they had tried to contact me "multiple times" to confirm the delivery address since they picked up my items. This is not true. There was not a single missed call, email, or voice mail from the company any time between the pick up date (November 23) and the date I called them about delivery (December 29). Representatives insisted they had contacted me and I asked for the records showing where they had tried to call or email me since I had nothing from them on my end. Jennifer said she would send the records on several occasions, but she never did. They do not exist. I know this because I called again on January 15th to ask about a discount on my final payment due to the delivery driver due to nonperformance. She backtracked and said she was not required to provide those records to me. This is because she knows no one contacted me and has no proof.
Further, I know her insistence that an exact address is required for delivery is false because the delivery driver called me on January 14th requesting that I text him a delivery address as dispatch did not provide an address to him for my delivery - thus voiding the company's claim that they could not send a delivery without an address.
If I was able to accept a delivery as early as November 26, why would I not have a place for the delivery to be made?
Jennifer hung up on me on January 15 when I called to ask about a discount since the service was not provided per the terms of their own contract. This was a completely inappropriate way to handle a customer and I assume she decided to hang up on me since she recognized my request was valid. I should not be required to pay 100% of the price for a service that was not provided in accordance to the terms of the company's own contract.
Also noteworthy, the company's website has a link to another company called "Monster Moving" out of Connecticut with an A+ BBB rating. This is highly deceptive. (https://www.bbb.org/us/ct/westport/profile/moving-companies/monster-moving-0111-87113613)
POTENTIAL CLIENTS BEWARE and hire a more reputable, less deceptive, more professional moving company that does not hang up on their clients when there is an issue. If you do choose to use Monster Moving, get everything in writing. There has been little, if any, written correspondence since I called on December 29 from the company. This is because they do not want to be liable for anything. I have made calls, but also made the same requests/complaints in writing. Interesting that they want to enforce the contract but not communicate about the contract in writing, rather representatives call. Easier to delete the recordings of a phone call than an email.
A complaint will also be filed with FMCSA (Federal Motor Carrier Safety Administration) with the DOT.
Thumbs Up
The best movers my family and I have ever seen! They worked with great care but were able to quickly move the boxes and furniture out and in. No damage was done to our belongings and if an item had noticeable damage beforehand they pointed it out just to make sure that it was evident the damage was not caused during the move. They are worth every penny and charged a very fair price! So happy to hire these guys. Will use them again too!
Great Services
Exactly what you would want from your removal guys, quick, polite, professional. Obviously very knowledgeable. Incredibly helpful with everything. Made the whole process a lot less stressful than it would have otherwise have been. Excellent service would be recommended. Will go above and beyond what you would expect.
Excellent
These guys were great. Moved fast, loaded up the truck very efficiently and were nice and on time. I will highly recommend using these guys without any hesitation or doubt!
Goo Job!!
M my mover was a 10/10! He was careful with my belongings; stayed in contact with me throughout the move and provided a friendly service :) he deserves 5 stars! Heartiest recommendation from my side to everyone in a second. Best moving company ever!!
Thumbs Up
Punctual, friendly, polite, courteous and professional staff. The Movie went very smoothly from start to finish. First time I have used your company. Excellent service. Will definitely use you again.
Excellent
Perfect placement in a tight space. Amazing! I received excellent service throughout! Thanks Monster Moving! Couldn’t ask for a better and smoother moving experience. I will recommend it.
Good Movers
Great communication every step of the way. Working with an estimate led to no final surprises. The team was careful and respectful and an absolute pleasure. I would love to book them again in future. Recommended to all.
Well Done!
Monster Moving was exactly what I needed for my move from PA to VA. They are fantastic! Your staff members were very professional and very helpful to work with. Thank you for making the moving process easy. Recommend them!
Nice Job
The staff, including drivers, have all been excellent. The process has been very easy to work with and the Monster Moving took care of almost everything we needed to move. This was such an amazing experience. I will use them again and never go back to old fashion movers.
Smooth Move
I've used this company twice this month. I moved from a 2 bedroom apartment 25 miles away. The big furniture they carefully disassembled and wrapped in blankets and plastic wrap. It went super well with them. I love working with them.
Excellent
My experience with Monster Moving was A-1 from the start. Positive all the way, not even a hiccup. The lady on the phone was so helpful, polite and informative; great help. The delivery was perfect-right on time. The pick-up was the same-not a hitch. Will continue to go to Monster Moving for all of my moving needs. 100% recommended!
Good Work!!
They a good job packing up mom's furniture, moving most of it to her new location then moving the rest to two additional locations. They did a good job getting it all done, no damages, and moved in less time than expected. We are happy with the end results and I, myself, will use them again without any doubt!