On this page you will find reviews on the company Moving Pros Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Moving Pros Inc – 3.9 (calculated based on 121 reviews).
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Robbed my Mother.
This company was a scam from the get go! My mother who was moving from Reno, NV to Grants Pass, OR was charged double for what she was quoted, and even worse she was charged even more when they finally arrived with her stuff almost a month later. Over half of her stuff was wet, broken, or missing. Thankfully another customer who got a box with our family stuff in it tracked us down and gave the box back. My mom is still trying to track her stuff down over a year later. Moving Pros. does not care what happens to your stuff once it’s in the truck. Good luck trying to talk to anyone on the phone they do not care either. Hopefully someone with financial backing can get a class action law suit going soon!
Worst Company Ever!! Avoid @ All Costs!!
Read the Yelp reviews & believe all of the bad reviews, they are 100% true and the good ones are fake. This company is a total scam. They gain your trust when sealing the deal & everything after is a complete nightmare.
They will double to triple charge you what they quote & then “lose” damage or steal a great portion of your haul. Several people tell the exact same story. Save yourself & chose any other company before you suffer the same fate.
We literally paid about $7k to be robbed of 1/3 of our haul. All they do is lie & give you the run around after knowing they did you wrong. The insurance claim dept they use is a joke too. If they offer you anything for your loss, you’re lucky to see a $200 offer..
Class action suit against them is pending.
Moving Pros is Worst - Stay Away.
WORST MOVE ever (Michael Edward Howard 646-849-3864) was the person who gave me estimate. Moved from Dallas to NY, I was 7 months pregnant under stress of move. I was given estimate of around $3K. Pick up date was 2 days before my flight. Movers did not show up on day they supposed to pick up, they called and said have some truck rental issues so they cannot come and will come next day. Fine - Movers came next day, before loading into truck they started saying estimate is going up, surprisingly it was more than double of initial estimate, no change in inventory for a small 1 bed apartment (we packed boxes & all stuff). Whole thing looked pre planned, these guys ask when is your flight on a friendly note & they come just a day before or same day of flight so you are under stress and have no time to deal with stuff & just agree to whatever amount they quote for. Person who gave us estimate & promised the $ won’t change has’nt come into contact from the day of move. Other person contact from that point onward, and says oh that guy is new he did not know how to quote, we are going to fire him for giving this wrong estimate. ALL THIS IS A SCRIPT THEY PLAY WITH EVERY CUSTOMER.
During drop off, guys were high school kids who can barely lift box. My husband did major work. Movers did not even had a tool box to assemble bed or table. My husband has assembled everything. Finally two boxes were missing, mattress’s have dirt stains, book cases came broken, bed frame had all scratches. Man this was a DISASTROUS MOVE. Tip I can give is there can be little trust for the movers who actually come home look at your stuff & give estimate. I did claim for damaged items with CSI and they settled the claim for $81 which is ridiculous & said if I accept the $ I have no right to write a review about the MOVING PROS, which sounded brutal. I have not taken settlement $ just to write this review.
PLZ STAY AWAY FROM THIS MOVING PROS COMPANY.
NEVER TRUST ESTIMATE GIVEN TO YOU ON PHONE.
Do Not Use - Beware!!
DO NOT USE - BEWARE!!
First of all not the many 5 star ratings. None of them include origin and destination and they are all fake!
I had the move me last year from Sparks, NV to Lakewood CO and it was a nightmare!!
First of all they almost doubled the cost after the truck was loaded so I really had no choice but to pay. Especially when they told me that they would change me to unload if I didn't pay.
Next they moved my household goods to a warehouse in Sacramento, CA (I know - the wrong way!) without letting me know that their plan was to unload and reload my belonging onto another truck that was headed East. This resulted in double the handling and double the risk without making me aware of this at all.
Weeks later when the truck arrived I found significant damage to all my furniture and motorcycle. I filed a claim through their "3rd party claims company" called CSI. After going through 2 "settlement offers" I finally agreed to take a loss and move on with the 3rd offer and was advised the Moving Pros would send me a check within 45 days.
Check never came and company refuses to answer my calls.
Also when the delivery truck arrived the driver advised that he doesn't reassemble which is specifically listed as covered in Moving Pros quote.
Over ten months after the move and I am completely screwed.
This is NOT a reputable company. Just look for their F- rating with the Better Business Bureau!!
Utter Failure to Perform.
Truck driver arrived at 6:30 pm but did not start unloading until 7:30 pm when helpers arrived. Driver refused to return the next morning. Finally finished unloading about 11:00 pm. The loaders did not unblanket our possessions as our contract stipulated that they would, and I still have dozens of shipping blankets on site here. They lost or did not deliver more than 15% of our property for thousands of dollars in loss to me. Have been unable to collect any claim compensation from the company.
This company is a nightmare.
This company is a living nightmare. I received $123 from their liability company after their lost thousands of dollars worth of furniture and personal items. AND YOU CANNOT CLAIM THE MONEY IF YOU WRITE A NEGATIVE REVIEW.
Problem #1. 0 tracking of items. Upon delivery, only brought 70% of our things, and brought in several boxes/items that were not ours. No idea where HUGE pieces of furniture are - everything is just gone.
Problem #2. Broken items. Of the items that made it, several pieces had damage.
Problem #3. Outsourcing. You'll notice a trend on these reviews of people complaining about 3rd party companies/rented trucks; they are all contractors, I.e. they don't care about you. You are LEGALLY ENTITLED to know the license numbers and contact info for all movers. Moving Pros never gave us this even after several requests so we could maybe track down our items. Nothing.
Problem #4. They lie. Matt will tell you anything to sell you. Get anything in writing. After they tell you one thing, follow up with an email confirmation. I guarantee they will back-track. And Ryan won't care he lied - don't bother trying.
Problem #5. They hold your items hostage when you don't want to pay absurd fees. If you do use this company, when they lose your items, because they will, please know you are not legally obligated to pay the full amount as quoted; however, you'll need to sue them to get it because they'll completely ignore you otherwise.
Other problems during our move:
- Shuttle fee. It doesn't matter where you live - they're going to hold your things hostage unless you agree to pay it. Don't believe Matt when he says you won't when he's trying to get your business.
- Stairs fee. We carried everything down to the truck ourselves to avoid this, but the third party "company" (get ready for 2 completely random guys to show up) that's picking our stuff up had no idea how to handle that. We had to pay.
- Failure to provide federally mandated legal documents. They never provided us with an arbitration program, a tariff, or any of the information of any of our movers. If you decide to go with this god-awful company and get screwed, you have a right to this info!
- Literally will never call you, even if they say they will. If they've massively messed up, you need to follow up. They just don't care.
Enjoy your 6 month claims process and .60 cents/pound when they mess up.
- People have talked about complaining to the FMSCA when they've had problems - they are extremely nice and helpful people, but the reality is they can't force horrible movers like Moving Pros to do anything. You're stuck once they overcharge or loose your stuff.
TL;DR - They lost thousands of dollars worth of furniture and personal items, including damage to items that were delivered. They lie directly to you, don't provide legally required information, and could not care less about your happiness or satisfaction.
I am happy to speak personally with anyone who would like more detail. This company has sucked so much of my time and money, I'd love to return the favor.
Don't use this moving company.
Broker company, bad estimates given. Contracted packers out of Sacramento, horrible, no experience,damaged several of my items. Two deliveries for my furniture, boxes etc. 3 weeks apart. 2nd delivery had my mattresses so had nothing to sleep on for 3 weeks. Status not available unless you call. One excuse after the other. Filed claim, they never paid, they offered less than $300 for about $1500 worth if damage. Take out extra insurance if you still want to use this company.
Frustrated and angry.
Do not use this company!!
It's a total scam, we had a horrible experience that ended up costing us another couple thousand. On top of that they broke our tv, lost or stole a bike, and broke a chair. Our stuff ended up taking the entire two weeks to be delivered, I called them daily asking when our stuff would arrive and was told it was still sitting in the warehouse in Sacramento. Then after two weeks of being told it was still in the warehouse, I received a call at 6pm saying the driver was an hour out, it then took another two hours for them to finally show up. They had lost some if the parts to put our stuff back together with, but at 10 they finally left.
Once I was able to go through my stuff I found one box that had gotten wet and everything was moldy inside. We also turned on our tv only to discover in the middle of the tv there was a huge crack where it had been dropped or something had been banged into it. I called my quote person to tell him what we had discovered and was told to place a claim, so we did. I then read the fine print and discovered what they'll give you back is only like .40 on the pound, so I again called back to voice my complaints and was told the company takes into account what the item was. That's a lie because I just got my quote back and it was .40 on the pound so in total they're only giving us $45 back, the total cost of all things damaged, stolen, or lost was $2,000.
DO NOT USE THIS COMPANY!!
Do Not Trust Moving Pros Inc!
As other reviewers stated, this company is horrible, and they are running a total SCAM. Please avoid them, unless you want months of hassle. First they use a bait and switch scheme, by giving you a super low-ball estimate, and then jacking up the cost once they pick up your stuff. The cost of our move DOUBLED, from estimate to final cost. The movers at pickup scratched our couch AND the door frame on the way out, and completely broke my headboard.The foreman in charge of pickup then scammed us by saying he was giving us a discount on packing materials, and that we owed him a CASH commission of $70. UNPROFESSIONAL. When I questioned the company about this later, they quickly refunded the $70, and said they were going to "reprimand the foreman". If he was already a problem, why is he still working for your company? When I asked the foreman to break some chairs down so they would fit better, he said "Oh we don't break furniture down; it would take too long". This was after the company had told me that the movers will break down and reassemble the furniture. The foreman at pickup then kept increasing the square footage calculation, until it was DOUBLE. My mistake, I should have gone out there with a measuring tape to check, and take photos. When I questioned the company about this doubling of the square footage estimate, they give a ridiculous explanation about how they calculate the square footage of the items. If your items don't stack perfectly like uniform-sized boxes, they are going to take up more space. So essentially, they are charging you for all this dead space in the van. I did not expect that it would be exactly what they estimated. But I thought at most, maybe $1000 more. It ended up being $2500 more.
Long story short, our items then took weeks longer than they estimated. I called them many times in between, and found out that our items were just sitting in some warehouse somewhere, waiting for a driver. They claimed they didn't have enough drivers, as if this is my problem. Don't offer long distance moves, if you don't have enough movers willing to do them. When we finally got our stuff, there were multiple scratches, a CRACK in the wooden part of our beautiful couch, two lamps broken beyond repair, one bookcase broken, and the other bookcase straight up MISSING. When you call the company, they give you some garbage about "we'll try to negotiate with you directly, to settle on an amount to cover the damage". Fast forward to FIVE WEEKS LATER, and have not heard from anyone, and no one has responded to my multiple emails. I come to find out, that no claim has ever been reviewed or filed, with their claims company, "Claims Service International". Now I'm told that I should file a claim with their claims company, which they should have done 5 weeks ago. I'm really disappointed in how much a company like this is taking advantage of consumers. PLEASE DO YOURSELF A FAVOR AND LOOK ELSEWHERE FOR A GOOD MOVING COMPANY!
Beware!!
DO NOT USE THIS MOVER!! WARNING!!
Moving Prosinc estimated my House Hold Goods 'Move' for $2,800 from Dallas to Connecticut but when the truck got home to pick 'Move' my stuff, he estimated double the amount with no change in the list of items estimated.
Ultimately, they refused to transport my goods and I had to rent U-Haul along with their helpers to get my movement done.
I paid $742 as a booking amount to Prosinc on 29th Sept. Called them up, sent repeated mails but till date 23rd Jan 2018, they have neither responded to my calls or mails nor have refunded my booking amount.
TERRIBLE!! BE CAREFULL!!
No Bad, Really Bad!!
Trusted Moving Pros to move me from Nevada to Colorado. Initial quote was low but doubled when they finished loading. Huge upcharge for packing supplies including no credit for supplies that I provided. Upon receipt of shipment we found that nearly every piece of furniture they moved had been damaged in some way and my Honda Goldwing Motorcycle had been dropped on it's side causing significant damage. They failed to share with me that they intended to move our entire shipment to Sacramento, CA - unload it to a warehouse and then reload it again when convenient for them - both unload & load where I couldn't possibly supervise. Had I been aware of this, I would have certainly purchased more insurance. Upon delivery was advised by the driver that they don't do re-assembly. After I pointed out to the driver that this was agreed upon with Moving Pros he made a VERY limited effort to re-assemble (about half an hour). Much of my unassembled belonging I assembled myself or filed a claim for as hardware was lost and I couldn't re-assemble. I communicated this and all issues to them and received no response. I filed a BBB complaint and they refused to answer the BBB complaint. It's no wonder that they are rated an F by the BBB.
Move from N.Y. to V.A.
Horrible, 3 days late and twice the quoted price. They literally just left, 10 minutes ago and I didn't want to post until all items were safe and sound. After all items were in the house, had the audacity to ask about a tip. Wouldn't recommend them to my worst enemy.
Moved from CA to South Dakota.
Talked really good, quote was great!! Told me my stuff would be at new address within 10 days of my expected delivery date. Lies, our stuff ( what they delivered) got here on the 21st day ( told me that they had up to 21 days to deliver). I bought all new boxes when I packed, they came broken, opened and retaped! Had items in boxes in zip lock bags in large boxes with clothes that were gone through, nothing in small boxes, nothing left in the zip lock bags. I feel so violated!! Personal items were stolen. Several items never made it. Several kitchen boxes never made it. Showed no real concern for my complaints about things gone through or missing items. Then it cost twice as the quote, kept telling me you know that your moving to the middle of nowhere South Dakota. Don't use them!!
DO NOT USE THIS COMPANY!! Unresponsive, disorganized and way too cost.
My daughter and her boyfriend were planning their move to TN and called a few moving companies that quoted her $4000-$7000 to move their few belongings. Joe from Moving Pro made such a big deal about “I want your business! I’ll beat any other company’s price”! When confronted about the negative comments all over the internet, Joe, in an email stated that there are more positive reviews, you are just not seeing them. Then he stated that customers misjudge what they need moved or try to lo-ball the company to sneak more stuff onto the truck..$1889 was the quote for my daughter’s things. Moving day: movers were supposed to be at their house between 1-3pm. Multiple attempts were made to call and find out where they were and when they were coming. At 7:25 pm, the movers called to say they were 20 minutes away. We told them no, we must do the move tomorrow or forget it all (I so wish they had canceled!). So the movers showed up the next day, moved my daughter and bf’s belongings from their house then came to our house to get the remaining furniture. They showed up in a Budget rental truck claiming it was a shuttle that will bring the belongings to a warehouse then transferred to the larger truck with other household moving to the same state (a “piggyback move”), there were three guys, the main guy was very friendly. They did not use a computerized system to keep track of each item and I did not see any stickers. The receipt indicated: box, box, table, tv, box, king mattress (too thick so it took up more cubic feet), queen mattress, box spring..etc. I was very concerned because knowing the truckload was going to another location then onto another truck with other people’s stuff, how could everything be accounted for? Then the main guy presented the actual bill. $5500+! Um, where was the $1887? My husband was beside himself! He did yell at the guys because it seemed like the company was taking advantage of our daughter. They went on to state that the dimensions of some items were over the normal size - mattresses, dog cage, etc. So instead of taking up 300+ cubic feet, they were using much more. Basically blaming us for underestimating and trying to get a cheaper price. The original estimate is just an estimate. They suggested taking some items off the truck or we could unload completely. It was evening by the time they finished loading. Despite our protests and trying to call the main office, which was unresponsive, they wanted the full amount by check or cash. No credit card. Finally, knocked the price down a little but my daughter had to shell out over $2000 then we paid $1000. Upon delivery, my daughter had to pay $1200 BEFORE they movers would take their belongings from the truck. My daughter is missing five boxes in total, with all of their winter clothes, a bridesmaid dress that cannot be replaced and other things. She said that the movers just took stuff off the truck and that the receipt listing the contents of their items did not match up with their things so they did not realize until a few days later that they were missing the boxes. They have tried to call the company with no luck. No return calls, Joe’s (the first scammer) voicemail is full. She wants to bring a lawyer in to sue the company. From reading reviews here, it looks to me like there are many, many people who might consider the same! So, lesson learned: DON’T USE THIS COMPANY, don’t trust any mover who doesn’t come to your house to look at your things to give you an accurate and final quote. Make sure the moving company is tagging every piece of your stuff and has an accurate and complete method for keeping track of your belongings, as well. WHY AND HOW IS THIS COMPANY STILL IN BUSINESS??
Worst Scam I've Ever Fallen For.
They lied about the cost. They held my items hostage. They extorted me. And in the end, they actually stole many thousands of dollars worth of my personal household belongings. DO NOT EVER HIRE THIS COMPANY!