Moving Youtah

Office gave incorrect information to men, delaying our move.

I recently had a very disappointing service call from the company Move Youtah. I made arrangements to have 2 men come to my home to unload a small moving truck. I was informed that like all companies there is a 2 hour limit and was quoted $90/hour. When making the reservation the receptionist asked for my address. I spelled the name of my street TWO times to her, as well as her asking me to repeat the street name 2-3 times.  I always spell out my street name because it is a little difficult. She asked me to repeat my resident city 2-3 as well, then she also asked me for my zip code about 4 times.  We agreed upon a time from 9-11 a.m. I made it very plain to the receptionist I needed to leave my home at 11 in order to return my rental truck and avoid an additional days charge on the truck.  

My problem is this, the moving men were given the incorrect address by the receptionist, both the street name and the zip code. The men were late so I called the receptionist at about 9:10, left a message and she returned my call at 9:17.  She told me the 2 men were in a city about 25 miles away! In about 5 minutes the 2 men called me at 9:19 and told me they were in a different city 12 miles away, but with this city being next to the mountains and full of side streets it takes about 25 minutes to get from there to our home. (I know this because we have friends in that city and that is our drive time when we visit them.) The receptionist called me a second time a few minutes later and said they would be arriving in about 10 minutes. Totally incorrect information. The men arrived at our home at 9:56 almost a FULL HOUR LATE. In the meantime my husband and I, ages 67 and 66 began unloading the truck of the smaller items. The moving men themselves were great, worked fast and efficient. However, at 11 (the time I had to leave to get my truck back on time) I told the men to stop and we would get some help to finish moving around the smaller furniture items.  I gave the men a tip because they worked so well.  

The owner of this business decided that I still needed to be charged the full 2 hours at $180 even though the work could not be completed due to the MISTAKE OF THE COMPANY. I emailed the owner who did not even have the dignity to return my email. What bothers me is that your men should have been here at the agreed upon time of 9 NOT 10.  I would have happily paid for the full 2 hours had they been here on time and been able to finish the job, rather than my husband and I having additional help to finish the work. After my VISA was charged for the 2 hours I called the receptionist and asked for a refund due to their company failure in communication. The owner denied the and even told the receptionist that he had to pay the men while they worked so I had to pay for the full 2 hours.

I am disappointed in this type of business. If I am at a restaurant and the dinner order is messed up we are always offered a discount or a free dessert.  If I am at a movie theater and find the movie I am watching is offensive I am able to get ether a refund or admittance to a different movie. The incorrect address which caused the entire problem was given to the men BY THE COMPANY - their fault NOT MINE, yet I have to pay for that mistake.  Unfair and unprofessional.

I absolutely do NOT RECOMMEND this company.  .