On this page you will find reviews on the company National Moving System from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Moving System – 2.1 (calculated based on 36 reviews).
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Terrible company.
National moving systems had the lowest quote in comparison to other companies and advertise their a bbb rating (no longer true). They also advertise as a bbb business in marketing emails. This company is part of great american moving company which they do not disclose. They underestimated the size of my move which is why they had the lowest quote. The ended up paying $600 more than the original quote of ~$1800. I made multiple calls, left voicemails and sent emails with no response in regards to my complaints. I had to pursue them aggressively to get my belongings. I would not recommend this company to anyone and highly recommend that they never pay by credit card as my info was stolen after I sent the info via email which is very shady. If using this company, call frequently because no effort is put in by this company to get your belongings to you, it is completely dependent on frequently following up with them to make sure the next step is going forward. .
Mover beware..
Be careful before booking your next move with National Moving Systems. My wife and I recently moved from Seattle to Las Vegas and had a quick turnaround time before I started my new job. Moving is always stressful, but they didn’t make the transition any easier. I would not recommend them to anyone. My experience is detailed below.
Sales Process…
I put in for a quote on Sunday morning and by that afternoon I was booked with this company. The sales process was pretty seamless and Luke was very responsive and asked a lot of questions around how much stuff we were moving. He sent me a binding quote with additional services (including them packing some of our belongings) added and it came in WAY less than other quotes I received. I was totally stoked and thought, this must be too good to be true.
Seems good so far, right? My communication with the sales rep ended after I confirmed and they received a good portion of my money. I emailed him two-three times before the move date with some questions and never heard back, called and went to voicemail. On the third call within 8 hours he answered and responded back with “I was going to call you back here in a bit…” We went through my inventory and he guaranteed that there wouldn’t be any surprises on the day they picked up my stuff.
The Pick-up…
I needed to book our elevators at the complex we were moving from and needed to drill down a timetable of when they were going to pick up my stuff. I let Luke know this and he said “dispatch” would call me a couple days before to confirm a window. They promised a call by July 1st, to confirm a time on either July 2nd or 3rd. Around noon on July 1st I emailed and called Latasha several times and the majority of the calls went to voicemail. I called again around 3pm on July 1st and she stated she needed more time and would call me back within the hour, again, no call. July 2nd I get a call (after calling them again) stating my window for pick-up would be anywhere from 1-3pm on July 3rd.
July 3rd, 1pm comes around and no word from the movers. I wait until 3pm to give my customer service rep a call and it repeatedly goes to voicemail. At this moment, I am completely panicked as I thought this whole thing may be a scam…… Repeat calls and voicemails left, with no reply. I finally get a call at 3:48pm from the driver saying he was running late and will be at our place in 45 minutes. Phew! The movers get there around 4:45pm and they are very nice, but when he walked in he said “Wow, this is a lot of stuff.” I knew from that moment, my quoted price was in trouble. (Note: We lived in a one bedroom, 765 SQ FT apartment)
They finally get done at 9:45pm. He gives me the itemized list and it is roughly $800 more than what I was quoted on my “binding” quote. This is less a pretty large sectional that I thought would make up the difference of additional boxes needed. He then turns to me and asks for the additional money required for pick-up. I must have overlooked this in the contract, so that is completely my fault. I asked if they could just take out money from the same account that I paid the initial deposit and he stated that it shouldn’t be a problem and they would call me in a day to confirm payment or let me know other options. He never stated this was needed in order for our stuff to be in route.
Where’s my stuff??
July 7th, my wife and I start our journey down to Vegas. (I must admit that with everything going on with the move I did not call them. Again, this is on me.) We finally make it to Vegas on the 8th and get our keys to our apartment. July 9th comes around and I call the 844number to get a status on my move and where it might be in transit. I get someone named Lupe and she said that we needed to pay at least half the balance up front in order to get our stuff. I asked her, again, if they could just take out the money the same way that I paid my deposit. She said wire transfer only and emailed me the routing/account number needed. She asked me when we would be ready to receive the stuff and I sarcastically stated, “yesterday.” At no time did she not say our belongings were not on the way, this led me to believe that it was somewhere in transit.
We go to the bank first thing on July 10th and wire the money. Triple checking the routing number and account number. I immediately called the 844 number and ask again where our belongings were. She simply stated “In Washington, sir.” She again asks me when the first day we could receive our belongings… I was very irritated at this point. During this conversation she stated she could not locate the wire transfer, but sometimes she has to check with accounting to verify. She PROMISED a call or email back to confirm… Never happened.
July 13th we get a call from our banker stating the wire transfer was denied, forcing my wife to go back down and redo the transfer, in addition to getting charged a $75 dollar fee. The problem? They did not give us the correct account name…….
The good news? Our stuff was picked up and in transit.
Move-In Day…
I was pretty irritated and beyond frustrated at this point. The move was “contracted” out to a third party company and we did not get off on the right foot. There was a miscommunication on what the final balance was and at this point I thought I was getting duped for more money. Latasha straightened things out and after that it was the most pleasant experience.
Stivin and Patrick were great. They were courteous, kind and beyond helpful in moving things around for us. Nothing broke or was missing. They had all of our stuff out of the truck within 2 hours and I would totally recommend them to move your stuff.
What would I change?
I would get multiple bids before committing and read each review carefully. .
Worst movers.
This was a terrible moving experience. They charged me almost twice the quoted price. They messed up the delivery date costing me to take a day off work and move in a week earlier. There customer service was terrible. I would have preferred to move myself than use this company. They also said they do not out source, but they do used other companies to move my stuff.
Satisfactory Experience.
I've spent most of my life in Bakersfield, CA but the time had come to move on to bigger and better things. Luckily still somewhat young, I didn't have too many things to move. I think after kicking back some hoarding habits and donating a lot of items, it helped keep the amount of boxes low. The men hired by national moving were very tedious with my belongings. Things were wrapped professionally and shown the care expected. I would like to mention that their was a discrepancy in pricing for one set of items that I had. Justin was very professional in handling the change and it was a breeze to fix. All in all the experience was professional from both teams on the phone and in the action. .
Underpromised and Overdeliverd.
I apologize for getting around to this review a little late, but it is important that I follow through on my promise to spread the word about the fabolous work you have all done for me. The fact of the matter is I am 68 years old with a heart condition and picking a mover was stressful. This time around I went with someone who made me feel comfortable, at ease, and clearly knew how to properly care for the things I have collected my entire life. I spoke with Casper and we talked for about 2 hours. He documented all that I had to move. He went over how his team was going to protect each piece. All of his promises came true and trust me I had very high expectations and all of those expectations were well met. To the Crew: I truly thank you guys you really made the difference.On the morning of the move I was a little nervous but those fears were put to rest when a clean and shiny truck pulled up and Armando smiled at me and introduced himself. You did a fabolous job and I also thank you for unpacking my kitchen free of charge. It gives me hope for this country knowing their are businesses being run in this manner. .
Worst Move Ever.
On June 5th, after searching the internet, chose National Moving System and talked to Jay Mitchell. My Senior Moving Consultant. Conversation went well, and Jay said if I had ANY problems to call him, not anyone else. I chose this company because they said they have free 30 day storage. Since my family on the other end, where the furniture was going, travel alot, I knew we might have to take advantage of the storage. However, we requested a date of July 13 and when I asked if there was a window, was told 3 days. That worked out fine. Pick up was suppose to be June 28-30 with 24 hours notice. They were suppose to pick up between 12-2 on the 30th. They arrived almost 2 hours late. When they arrived they had the wrong paperwork. I happen to have a copy of the correct paperwork. There was a stack of additional paperwork that the mover wanted to sign..that was rife with blanks. I refused until the blanks were filled in. The paperwork also had the wrong date..indicating it was the 28th, I had to correct that. The movers were simply not interested in taking care with the furniture or the house. At one point, they had taken a dining room table apart and turned the pedestal upside down with exposed bolts on a cherry hardwood floor. I had to quickly tell them to turn it over. Toward the end, there was a couch in a small room which would require taking the door off before moving. Instead, they wrapped the couch and then FORCED it out of the door way breaking the door, which had to be replaced immediately because the house was sold, and messing up the molding. The mover told me the furniture would be delivered in 2-14 business days. I said no, that was wrong, that it had to be delivered the July 13 window. On July 1, I called both Jay and the dispatch to talk about the door and indicate the delilvery issue. I was told that they would take care of it. I also suggested they may need a small truck..and was told the cost would be $75. Today I was told that it would be over $300 dollars..told them fine..send the big truck. In the meantime. On July 13, I suggest to my family on the delivery side to check with dispatch to confirm the delivery. She was told delivery was to be July 18-24..and told a person named Lupe..the individual I had talked to originally about the dates..that it was impossible..they were traveling those dates..after about 10 calls, we thought it had been resolved only to discover now the furniture was going to be delivered the 18th. Had we known the company could not meet the delivery window, we would have had them store the furniture. Now, they want another $796 dollars to redeliver and more money to store. You only get free storage if you notify them in advance. I don't know how far in advance, because no one made it clear. In the meantime, Jay, who bends the truth, in my opinion ignores my phone calls, would not return my calls and the only way I could get through to him was to go thru the company so he could not see my phone ID. Never, never, never use this company. I'm 73 probably moved 10 times and NEVER had so many problems. Worst company ever.
Bad Moving Experience.
This is the worst cross country moving experience, I've EVER had. This company is a dishonest freight broker. They will tell you they utilize their own trucks like large national moving companies, they don't. The broker your belongings out to unscupulous, dishonest freight companies like, DELPRO LLC, who then try to extort you for additional money. Their deliveries are late, their promises are unkempt and once they have your money they leave you stranded. They are the Most vile moving company, I've ever had the displeasure of deaing with. I've had to get attorney's involved and file multiple complaints in the state in which they do buisness. Do yourself, a huge favor, do not use this company.
Horrible Moving experience.
This has been the worst move we have ever experienced. My husband and I move about every other year, and have had great service with other companies. They were 3 hours late when they picked up our load, changed delivery dates on us the day of scheduled move, then when they did show up they were 3 hours late. They lost screws to put our baby crib back together, screws for a bed room bed and wouldn't readable all the furniture they took apart! Most of my kitchen items when shattered, from casserole dishes to crock pots, and glasses. My husbands tool box missing. The drivers tried to leave before the job was done and wanted us to sign the paper work even we were not done disclaiming all the damage. They refused to take some of the boxes out of the garage into the house where we asked them to take it. It was like they got tired and just quit. Then speaking with coutomer service got us no where! It was very stressful and I would never recommend this company! Also they charged us more for stairs!!
Wonderful Company.
I believe that I made a good decision when hiring national moving systems. It was a quick move and very low cost which is why I decided to choose them. Communication was superb. They did keep in contact with us the entire way. Nothing was damaged even though at the time I was concerned with the manner in which they moved some heavier items. Overall it was easy.
Buyer beware.
Disappointed with the service and the lack of honesty. The price quote was a fallacy. You have more 'stuff' than you think you do. PODS would have been cheaper and more convenient if you are moving cross country. There is a bigger upfront cost with PODS, but once that is paid it is done, no hidden fees, no extra charges and no further payments. National Moving systems use brokers that use drivers/packers that are relatively local (in this case 5 hours away) and they charge you by the square foot as they load your belongings into the back of the truck. Thank goodness I stayed and helped the move and the packing as I am not sure how much more I would have had to pay had I not stayed and helped load my own stuff onto the truck. The driver and his assistant were good and helpful and I have to say that they did a good job of utilizing the space as much as they could but, had to pay an additional $$ for loading and storage. It would have been better to have an understanding of what my true costs were upfront rather than to given a price quote, seemingly or intentionally cheaper than PODS, then learn that you are paying significantly more. As of this writing, June 15th was when the truck was loaded and it is now July 13th and I was told I would have delivery between July 19th and July 24th. So much for prompt delivery service.
Fantastic to wokr with.
What is considered good? An apple on Monday after a long college weekend of partying might be considered good. Or maybe a brand new puppy for our 2 year old is considered good. Or even having someone to come home and smile to is good. I think that my moving experience was good. The professionalism and handling of our stuff was good. The communication and customer service was good. Im rather upset to read some of these other reviews afterwards because our situation was handled so well, without hiccup or problem. Real straight shooting and the honesty was rewarding and the time it took to pickup our stuff to drop off were ideal. I would definitely use them again in the future if I ever needed to move.
Great and prompt service.
I feel as if very often the bad outcome of any situation is our belief in high expectations. I've helped family members pack a few times and move far and close between.. its usually a very tedious but annoying process. There was a situation where my cousin had a horrible experience and I heard all about it. I wasn't expecting much. I knew going into this that the move could have a lot go wrong, timeframe, coordination, they're all fairly difficult at times. Justin was extremely thorough probably because I asked a ton of questions but either way he was great. They showed up on time and as scheduled which was more of a pleasant surprise. The movers showed extreme care with our valuables and yes I watched during the process.. maybe that's the key, im not quite sure. The delivery was as promised and prompt and everyone was friendly in between. I will recommend them to friends and family moving forward. .
Don't hire this company.
I was sold on this company by a sleek salesman named Sean. He told be that the estimate he gave me was binding. His words exactly "binding means that this price cannot go up only down" It is not! When the driver showed up after missing 5 scheduled appointments to pick up my belongings, he tells me it's going to be $1600 more than what Sean told me. And thenhad the nerve to ask for a tip, twice! I call and speak with a manager named Nicole, who says she will give me a discount and try to make sure I get my stuff sooner than later and she will call back with the details. Fast forwad 1 week still have not heard back from Nicole and when I call I get voicemail. I finally speak with another manager Jessica, who says sorry I'll give you $200 discount and your stuff should arrive in 21 days! I was told there was a 3-14 day window. Now she's saying it's a 21 day window! Worst company I have ever experienced I'm reporting them to the BBB.
Totally disgusted with this company.
Moving my family's heirlooms was a disaster. National Moving Systems claims not to be a broker, but it seemed like they subcontract and sub-subcontract the people they turn your belongings over to. The closest thing to bate and switch from the get go, even face to face, at the destination the driver boss changed the rules of the game, dropped fine furniture on its top, made sure boxes marked "this side up" with giant arrows were handled up side dow. He was rude and arrogant and made me miserable. I have no idea of the condition of my goods but my mothers piano was badly damaged (legs bent and music stand broken off)..a sentimental piece for which insurance is meaningless..I wanted it moved professionally and now I wish I had friends and family do the moving.
This is just a suggestion.. I have lost confidence in this company and would recommend that you not have any in them as well. Estimates that I was given were meaningless. The math on cost was convoluted, some of my contract copies disappeared and although I liked the professionalism of the men who picked up and carefully loaded the truck it was later unloaded and put on another truck by other people, other driver ..different company?? But arrived in a mess!
Do Not Use - Beware.
DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR YOUR MOVE!! BEWARE..Before you decide on a mover, please do research that I did not do and save yourself a lot of headaches and disappointment and money. First off they will give you this line of BS: We have been in business for 18 years and have an A rating with the BBB. We are proud to have NO complaints registered with the BBB. Our quotes are BINDING quotes which means there are no moving day surprises. We have an impeccable DOT credentials. As for the BBB, they are not accredited by the BBB. You cannot review the company if you have put in a complaint, once the company "responds" - the complaint is taken off. TRUST ME - this line of crap you should take with a grain of salt. The DOT doesn't take delivery/billing/ethical complaints. It is in regards to their trucks, accidents, drivers, hazard products, etc. So again that is something that should be taken with a gain of salt - it is unimportant to most people. What most people care about it 1. Having your stuff pickup on as promised. 2. Having your stuff delivered as promised (on time, in great condition, etc.). 3. charged what was promisedThe BINDING quotes is a line of BS. That only works for adjusting the amount DOWN. Not adjusting it UP because they didn't put in the right amount/description of your furniture. In that case, trust me - they can tell you they aren't taking said furniture without you paying $X more. But if you decide you don't want to take something, and you didn't tell them 24 hours in advance then they wont take that item off. So in my case, they charged me for a patio sofa because I had a sectional that was in individual pieces that could be stacked on top of one another. Luke the guy that did the quote put in patio sofa. Once they got to my house and said it was bigger than what they counted as a couch and said I have to pay $574 more to move the sectional. I said no I would just sell it, but that I wanted them to take off the "sofa" they charged me for on my quote, they said no - they have binding quotes that can't be changed. But you can change it to charge me $574. That isn't a binding contract. They will tell you they will they have a 3 day pickup window and a 3 day delivery window. WRONG AGAIN. The delivery window is basically whenever they want it to be. The fine print will tell you they have 2-21 days from the date you give them that you want it. REALLY? So I can tell you I want my stuff on the 2nd of the month and I can have it delivered the following month of when I really wanted it because that 2-21 is BUSINESS days - so don't count the weekends. And forget what they tell you when they get you to sign and book them. Because I have learned they just outright LIE to you on the phone to get your business. And don't expect to talk to a manager or anyone of any importance because they will never give you over to anyone. You talk to some nothing customer service rep that can't do anything for you other than apologize and listen to you rant. Do NOT expect any phone calls 24 hours in advance or any notice because they will just show up without any warning. You can be at dinner and have to suddenly leave because they are an hour away although they tell you they call so you can plan to be there and ready. Right now, my furniture was picked up the 22nd of June. It is the 2th of July and my stuff hasn't even left the state I moved from. 2 weeks and it hasn't even moved. I have not gotten updates, calls, anything from anyone. When I call - no one knows anything.
THIS COMPANY IS A BUNCH OF CON ARTISTS FOR SALES PEOPLE AND I WOULD NOT RECOMMEND ANYONE USE THEM.