On this page you will find reviews on the company New City Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating New City Moving and Storage – 4.8 (calculated based on 210 reviews).
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Worst Company Scammers Thieves
Not only did they lie about the money aspect of my move but I had to leave all my furniture behind they would keep my deposit if I canceled so I proceeded to move from Florida to Illinois said my truck would deliver my stuff Wednesday or Thursday no show can’t find driver customer service is no help given me run around still no explanation of where my belongings are have me sick to death can’t believe a company can steal someone’s whole home and not give an answer to where my stuff is called attorney and every police department filing a civil suit thank god I keep all receipts of my purchases and took photos of my belongings before move not even an apology or explanation of where my stuff is or anything filing with BBB and what ever I can do Twitter media and news station I can reach out to I’m going to fight them to my last breath please I urge no one to use this company looking for people who they did wrong to help me fight them 8157939835 no company should or will get away with this if it’s my last Dying wish please help me fight this company I’m contacting all news stations and media I can I have truck plate number and posted all over social media please help to get this company out of business
Sold our Deal to another company, which was awful
New City team were no call no show for the agreed pickup window, and I had to hound them to get a truck. Truck arrives eventually, and is from a different company that New City had subcontracted to. This new company proceeded to damage items, fail to deliver valuables (were missing from the boxes they were packed in) and unloaded things in the driveway of the new home.
Did not abide by signed agreement, and there is no way for the customer to do anything about it.
Excellent service!!
Professional, courteous, timely, & affordable. Complete communication was given, down to confirmation calls the day before, & there were no hidden fees/surprises when paying. New City Moving provided everything that was needed from a moving company. They will be first on the list to call when I need a mover again. Thank you for your excellent service!!
Best Mover!
If you want a worry-free move, then call New city moving, the very best company for moving. New city moving relocated our household goods from CA to VA. The move was a worry-free move because everything was in the hands of a professional, experienced team of movers who were highly skilled, well trained, with very positive attitudes and strong work ethics.
Abysmal service
I decided to go with new city moving and storage because of my initial contact they were very enthusiastic and helpful with getting the process going. That is exactly where the effort stopped. Cesar the representative I spoke to assured me several times things are going to be picked up in orderly fashion and gave me dates and times. On the first initial pick up I was not included in the knowledge that the truck suddenly had broken down. I had called several times during the day only to receive voicemails. The next day again no communication at all. Finally after the third day able to reach an assistant James I received the same treatment, no follow up no information. And the fifth day I finally got a hold of corporate in Chicago who is the one person that was helpful named Kevin. Even with his attempt to pick up the fumble this still was not done my car is still sitting where it is and I have decided not To use this unprofessional company. I would stay away if I was you
Horrible Company
I’m only 12 days in on this move and it has been a nightmare since day 1. I’m expecting to never see my entire household goods ever again. They are currently being held hostage by another company that New City contracted out to. Like other complaints, they are saying I have 500 cu ft over quoted amount and until I pay up, they’re not going to deliver. At this point I have no idea the location of my goods and New City will not answer phones and voice boxes are full so you can’t even leave messages.
New City has received their portion of money so they don’t care what happens now. Save yourself the grief and headache and choose another company.
Well Done!!
I just finished unpacking, and everything is intact. We would never have survived the move if we hadn't had them there to help. I would highly recommend this company to everyone.
Wonderful
The team came to move me from FL to MO, wrap everything with care, pack, and unpack. They were so professional and expert in their job. I will happily recommend their service! They didn't give me a chance to complain about my whole move.
Thumbs Up!!
The mover's team from New City Moving did a spectacular and careful job with all of my belongings, carefully packing everything. They were great. You should hire them if you need drama-free service.
Nice Job!!
Moving is always the biggest pain in the butt, and I'm always stressed out leading up to it. I hired New City Moving based on their reviews over different sites. I am glad I did. They were of great help. Super recommended to all.
Use them Again!
The New City Moving did not damage anything. They even disassembled and reassembled Everything properly. I would definitely recommend the New City Moving and also would use them again, too! 5 stars for Everything they did.
Good Work
The staff booked me on short notice and changed the date at my request with courtesy and ease. The rate was very affordable. The movers were also right behind me when we were driving to the new apartment.
Brilliant!
I’m not usually New City Moving for using “compare” sites, but then I don’t move house very often, so I thought I would give it a go. I have mainly used it for the surveyor referral, which worked very well. They're indeed best in what they do.
New City Moving
Totally stole over 3400 dollars from us!!!! Booked them for my move from New Jersey to Florida in June … Road runner movers another moving company not even new city moving showed up 5 hours late in the day with a SMALL Budget truck and the driver told me he couldn’t move me!!!! TOTAL DISASTER with total DISREGARD for us!! …Was told by Road Runner driver he knew he couldn’t move me but didn’t want to lose his job !!! Road Runner not New City Moving also moved my parents and once again Road Runner shows up ….. multiple items broken…. My poor 83 year old mom crying and hysterical Nothing was packaged properly including them putting a copy machine on top of my moms gallery vase. BROKEN in pieces!!! STAY AWAY!!! They Won’t even return our phone calls !!!! THIEVES!!!! And to KEN who was the New City Moving employee your unprofessionalism and IGNORING every phone call from us and leaving us STRANDED in New Jersey thanks a lot !!! NEW CITY MOVING SUCKS!!!!
Well Done
We had the best experience with New City Moving company and their team this weekend. They were extremely friendly, professional, and efficient. They showed up early and completed the job ahead of expectations. Recommended.