Ocean Ridge Van Lines LLC Moving Company Reviews & Rating

DO NOT HIRE THIS INCOMPETENT, DISHONEST SCAM COMPANY.

Ocean Ridge Van Lines (a/k/a Pinto's Moving & Storage) made my elderly father's move from Maine to Florida a living hell. They're a moving broker that subcontracts with cheap carriers of household goods and vehicles. They have zero customer service and accountability. They never answer their phones and if they do, put you on endless holds with awful muzak. If you do manage to get them on the line, they give vague and inaccurate information. Their moving estimate was intentionally low and inaccurate to get my father's business. Instead of doing an in-home assessment, they made my father make a best guess on the number of boxes and furniture, and their weight and volume. When the subcontracted household goods carrier (Moving Solutions Van Lines) arrived, they increased the price by $3,300 and forced my father to pay $600 for overtime. Meanwhile, subcontractor Oliveira Express Car Delivery picked up my father's car. Ocean Ridge Van Lines quoted an estimated delivery date for both the car and household goods for 5 days later. My father's car was delivered 2 days late and the driver/owner charged him $50 more and demanded the $1,450 total in cash. Why cash? Because he was being sued by a lot of angry customers and needed the money. My father doesn't carry such cash around with him, so the driver settled for a check. When the truck with my father's household goods never arrived as expected, Ocean Ridge Van Lines neglected to call my father about the delay, nor did they give him a revised delivery date. Max Braxten of Ocean Ridge Van Lines was the customer service rep that sounded kind when he was trying to win my father's business, then avoided our calls when we were desperately trying to locate my father's belongings. After nearly a month of unanswered calls, endless phone holds, lies and inaccurate conflicting information from all the Ocean Ridge Van Lines staff (Max Braxten, Kevin, Mia, Joseph), their carrier Moving Solutions Van Lines finally arrived with my father's belongings. Again, the driver demanded cash or a post office money order, or else, they wouldn't unload the truck. Why? Because they had so many complaining customers who refused to pay them. The original moving estimate to transport my father’s household goods and car from Maine to Florida was for $6,953. The final cost ended up being $11,107.07. When I wrote a detailed letter of complaint to the company and mailed it to the address on their moving estimate, it was returned to me unopened. I also emailed the letter. When I asked Mia if they had received my email, she said that Gina Gonzalez, Ocean Ridge Van Lines' customer service supervisor, was looking into it. No such person ever contacted us. The address on their website is completely different and belongs to another company (property lessors) unrelated to movers. The few positive reviews on their website and elsewhere online are most likely fake, posted on or around the same time. A credit report search for Ocean Ridge Van Lines shows that the company was set up on 4/9/2021 by registered agent Jack Palmer Graham. No doubt it was done as a new front business for Pinto's Moving & Storage, which has a long history of negative reviews. Moving Solutions Van Lines, their household goods carrier, also has countless negative reviews, and I learned later that they'd been storing my father's things in New Jersey for weeks. When they finally decided to deliver, it took their driver less than 3 days. Meanwhile, my 80-year-old father had been waiting anxiously in his empty house, wondering if he'd ever see his belongings.

BEWARE: OCEAN RIDGE VAN LINES (A/K/A PINTO'S MOVING & STORAGE) ARE CROOKS. AVOID AT ALL COSTS.

2 Reviews: Add Review

Name: Frank Caravaglia
Date of move: 2022-01-05
Move size: 3 Bedroom Home
Long-distance move from Erie, PA to Ocala
Cost: $7477

Scam Company!

This is a new front company for Pintos Moving and Storage who ripped us off big time. If he is even a real person Max Braxten who told us lies and screwed us out of thousands "works" at both places.
Name: Johanna Kim
Date of move: 2021-09-20
Move size: 2 Bedroom Home
Long-distance move from Old Orchard Beach, ME to Kissimmee
Cost: $11107

DO NOT HIRE THIS INCOMPETENT, DISHONEST SCAM COMPANY.

Ocean Ridge Van Lines (a/k/a Pinto's Moving & Storage) made my elderly father's move from Maine to Florida a living hell. They're a moving broker that subcontracts with cheap carriers of household goods and vehicles. They have zero customer service and accountability. They never answer their phones and if they do, put you on endless holds with awful muzak. If you do manage to get them on the line, they give vague and inaccurate information. Their moving estimate was intentionally low and inaccurate to get my father's business. Instead of doing an in-home assessment, they made my father make a best guess on the number of boxes and furniture, and their weight and volume. When the subcontracted household goods carrier (Moving Solutions Van Lines) arrived, they increased the price by $3,300 and forced my father to pay $600 for overtime. Meanwhile, subcontractor Oliveira Express Car Delivery picked up my father's car. Ocean Ridge Van Lines quoted an estimated delivery date for both the car and household goods for 5 days later. My father's car was delivered 2 days late and the driver/owner charged him $50 more and demanded the $1,450 total in cash. Why cash? Because he was being sued by a lot of angry customers and needed the money. My father doesn't carry such cash around with him, so the driver settled for a check. When the truck with my father's household goods never arrived as expected, Ocean Ridge Van Lines neglected to call my father about the delay, nor did they give him a revised delivery date. Max Braxten of Ocean Ridge Van Lines was the customer service rep that sounded kind when he was trying to win my father's business, then avoided our calls when we were desperately trying to locate my father's belongings. After nearly a month of unanswered calls, endless phone holds, lies and inaccurate conflicting information from all the Ocean Ridge Van Lines staff (Max Braxten, Kevin, Mia, Joseph), their carrier Moving Solutions Van Lines finally arrived with my father's belongings. Again, the driver demanded cash or a post office money order, or else, they wouldn't unload the truck. Why? Because they had so many complaining customers who refused to pay them. The original moving estimate to transport my father’s household goods and car from Maine to Florida was for $6,953. The final cost ended up being $11,107.07. When I wrote a detailed letter of complaint to the company and mailed it to the address on their moving estimate, it was returned to me unopened. I also emailed the letter. When I asked Mia if they had received my email, she said that Gina Gonzalez, Ocean Ridge Van Lines' customer service supervisor, was looking into it. No such person ever contacted us. The address on their website is completely different and belongs to another company (property lessors) unrelated to movers. The few positive reviews on their website and elsewhere online are most likely fake, posted on or around the same time. A credit report search for Ocean Ridge Van Lines shows that the company was set up on 4/9/2021 by registered agent Jack Palmer Graham. No doubt it was done as a new front business for Pinto's Moving & Storage, which has a long history of negative reviews. Moving Solutions Van Lines, their household goods carrier, also has countless negative reviews, and I learned later that they'd been storing my father's things in New Jersey for weeks. When they finally decided to deliver, it took their driver less than 3 days. Meanwhile, my 80-year-old father had been waiting anxiously in his empty house, wondering if he'd ever see his belongings.

BEWARE: OCEAN RIDGE VAN LINES (A/K/A PINTO'S MOVING & STORAGE) ARE CROOKS. AVOID AT ALL COSTS.

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Ocean Ridge Van Lines LLC

Ocean Ridge Van Lines LLC reviews from real customers