On this page you will find reviews on the company Pickfords from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Pickfords – 2.8 (calculated based on 220 reviews).
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Would never recommend Pickfords.
My move was actually from London to Sydney. I would have to say the service received until delivery was good. However, all that became irrelevant when my goods were finally delivered and I discovered they were significantly damaged. It was disappointing that the delivery staff, who were contracted to unpack, also tried to hide the damage. To add insult to injury, Pickfords then did their best not to honour my insurance contract they had sold to me. They frankly lied through the process. I eventually got some compensation but had to take them to court and this took over a year and concerted effort. They truly put me through hell. I would not recommend them to anyone.
Terrible Sales Pitch!
Quick response from the website. Follow up call was a 5 minutes after so great 1st impressions. A quotation visit was booked up straight away.
The day before the visit a phone call from the Chris stating that they cannot offer a competative quote. He also said that they are quite busy and if we were sure we wanted a quote from them? At first I said yes. However on further thought how can I be sure this company will care for my belongings if they can't be bothered with a quote.
Almost a year on and still fighting.
Pickfords initially seemed great for an international move and my partner's company chose their slightly higher quote based on reputation - what a laugh!
Packing inventory was incomplete with large furniture items missing. Description were ambiguous and boxes were not numbered.
Packers were careless, chimenea broken BEFORE packing, went in a small box in pieces.
Crates must have been badly packed as a solid chair had two legs broken off and a handmade solid walnut table was loaded with so much weight the screws holding the legs on ripped wood out from the central column.
Pickfords quibbled about the inventory but fortunately we'd taken out insurance based on volume not items. After an official complaint copied to BAR they paid out for damaged storage boxes, the chimenea, a gouged desk top. But the expensive items, £200 chair and the table estimated at over £1,000 they had repaired, though I never thought the table was repairable. Three months after the repair the table has broken again to quote Pickfords when I complained "Unfortunately, the work would only be guaranteed for a couple of weeks, after the repair had been completed.". Really? We'll see about that?
International move with Pickfords.
Avoid at all costs!
Terrible experience from start to finish. Sales associate appeared professional so we went with the company after doing a price match with Brittania. Highlights of the experience were:
Undervalued the contents size by 500.00
Arrived in NY then spent 2 months in wharehouse in Pennsylvania - they don't tell you that their partners will not deliver until they have enough goods in the van. So we had to wait an extra month while they could time it with other deliveries in our area. With a 6 month old child and pregnant wife we were on air beds and no tables. Not a bit of concern from the move coordinator in UK. We then get a bill for $500 from US storage partner of Pickfords, although they quoted us $75 on original docs. They say they cannot gaurentee this price, but it is clearly stated on the partner website. Finally goods arrive 2 months late and what do you know, much damage has been sustained. Over $3000 dollars worth of damage to furniture, smashed frames, torn artwork, damaged electrical items..etc. Then begins the real fun, insurance with Pickfords. We spent 800 pounds on this policy, and what a waste of money. They spent 2 months coming up with any and every way possible to not accept each damaged item as their fault. Impact damage to furniture was described as due to nature of the wood. All the pics they ask you to send they will say that unable to determine how it was due to packing. The packers it must be said were terrible. One older man who was the expert, who stayed outside and smoked and stuck labels on boxes and two polish jobbers who packed valuable and fragile items with no care or padding. Thus so much damage. They will not send anyone round if you are abroad and will not pay anything like what you need. $3000..they offer 300 pounds. After 3 months you have to accept it as the lawyers fees are much more and they know they have you by the short and curlies. My communication with move coordinator was annoying at best as she could not write in Englist very well and could not even get my name right on several emails. All in all, aweful from start to finish, do not use Pickfords.
Worse movers ever.
Thievery, damaged goods and rudeness"
The move was a disaster from beginning to end. The first appointment for someone to come around was booked and as we lived in an Army Barracks we explained the adviser would need to bring additional ID, such as driving licence etc and all he brought was his PIckfords pass which we already explained would not be enough, so he was turned away.
When he eventually came back three days before the move, he wasn't sure what items were what, brought no boxes explaining that the crew would pack on one day and deliver the next day. I explained that we had asked for the move to go ahead all on one day and he said no! So straight away I would be moving into a house with nothing. I showed him everything including the garage which was separate from the house. I also showed him two sheds that needed to be moved. The adviser Mr Bayliss then explained that for the insurance to be valid, the crew would do all the packing which is why he had not brought any boxes. I asked if we were covered and I was informed up to the limit of what we would be insured etc and he then said ' you won't need it, we are professionals'.
On the day of the move, a crew of five arrived. Two fab young guys who worked downstairs and two guys who worked upstairs who were the rudest men I have ever come across. They would ask me a question and when I answered, they huffed and puffed and rolled their eyes. The fifth guy was on the wagon loading or should I say chucking things on. It was that bad that I had to go out and say to the guy could he be a bit more careful because I could see and hear what he was doing and he just spat on the ground.
The guys then took the keys and loaded up the garage and then they came back and said all was loaded from the garage and they had locked up the garage again. On loading completely they said to me, we will see you in Devon. They didn't even have the right details for me and if I hadn't checked they had an address for somewhere 6 hours from where it needed to be.
I then didn't see the wagon from 1pm until the next morning at 9.30. When they arrived minus one man it was a different crew. They were rude, had no respect for my new property or my possessions. They were asking me where I wanted boxes and they were putting them in different rooms and then moaning when I asked them to be moved to the right room. Despite having a sackbarrow they let my tumble dryer roll down the path to the house, denting it and breaking it ( we had it checked and the denting had caused some problems to the fan and some filiments), so it didn't work. They had only covered some mattresses and my daughter's duvan bed was black where they have put it into the wagon without covering it. My bed which they insisted on breaking down turned up with a bent pole that wasn't bent before and with half the screws missing and was told ' if you can find the screws you can have em'.
When my father challenged the dirty bed, we were told it was because my house was 'squatters dirty', quite the opposite. Army housing have to be vacated with everything prestine. We had all the carpets cleaned and house was immaculate. He was less than complimentary and was abusive when we pointed out we saw what happened with the tumble dryer we did feel quite threatened.
I was so relived to get them out of my house. Over the next few days the true extent of the problems they had caused were clear. Several boxes had not arrived to the house, including expensive electric items from my daughter's room, her art box and other toys. My links of London jewellery had been taken from the pouches in my jewellery box, the pouches had been left behind and a cutlery set. Lots of stuff from the garage was missing. Three boxes of items were broken, glasses, plateware etc. Not to mention the tumble dryer that after being checked was unrepairable, a dirty bed that my daughter couldn't sleep on and my bed which is still not able to be put together and for the last two months since I moved I have had to sleep on a sofa.
When my husband did the move out from the accommodation, he went to the garage to find it had not only been left wide open, but because of bad weather everything inside had been damaged and ruined by the wet weather. The men who claimed to have packed the items up, lost us £450 of items. They had also failed to pack up a bookshelf and hid it in a wardrobe.
On contacting Pickfords I was passed from pillow to post, eventually being put through to a Gareth Davies who has to be the most unpleasent man I have ever had the displeasure of liaising with. He is in a position where he needs to needs to deal with the public and yet he has no customer service skills and when he loses control of a situation and knows he is wrong he becomes abusive and threatening.
Mr Davies claims that Pickfords do not insure military moves, so we could not claim back for all the damage and losses. I was NEVER informed of this and certainly would have never signed anything and would have insisted on another removals firm. The first I knew was when I made a complaint. After a week of complaining, Mr Davies said he would get someone to sort the beds out, get the garage cleared of the now damaged goods and he would look at getting all my damaged goods like the tumble dryer etc replaced etc.
On the day Mr Davies arranged for the crew to come back and removed the damaged garage goods, the crew did not turn up and Mr Davies was on the phone being incredibly abusive to Army personnel all of which can defend what went on and what state things were left in. It cost us £280 to have the items removed by the council. Mr Davies from Pickfords then had the audacity to offer me £80 to cover my losses.
To this date two months on nothing has changed and Mr Davies does not respond to my emails and will not take my calls. He now claims ( something he didn't have at the beginnning of the complaint but does now)to have a paper with my signature on saying I understood I wasn't insured. The Army did my paperwork for the move and they didn't say I wasn't insured and having done previous moves with other companies they have always been fantastic and been insured.
I have been so ill with stress and this has had massive financial implications as well.
Insurance policy does not pay out.
They say you only find out how good a company is when something goes wrong. Based on that my opinion is that Pickfords is an awful company, and I would never deal with them again.
I moved house in April. On delivery, the Bristol branch of Pickfords broke the base of a wardrobe, tore all four corners of a mattress, and damaged a wall and ceiling.
I had paid extra for their insurance to cover just such an eventuality, so I immediately contacted them to claim for the damaded furniture and property.
That was back in April. It is now nearly September and my claim has still not been dealt with.
They took until July to send a man to repair the damaged wall (now fixed). He also took down and reassembled the broken wardrobe - this made it far worse and I can't even close the doors properly on it. Despite emailing and phoning them, I have had no further information from them since then and am living with a torn mattress (worth £400), a knackered wardrobe (worth £600) and a marked ceiling.
It is the worst customer service I have ever encountered and I can't advise people enough not to use them.
Online Quote Nearly Doubled!
Just got a call from Pickfords following giving my information for an online quote. The online quote was £1174 and without me giving any further information on the phone, it nearly doubled to £2000! When I queried why it had changed so much, the lady told me it was VAT and insurances! They don't seem to be a very honest company.
Stay away from Pickfords.
We have just had a really bad experience with Pickfords. First, they managed to cancel the pick-up and that had to be rushed on the day (they were doing the packing), putting everything in boxes at random. But most importantly, they left a bag with clothes on a warm lamp on the floor in the hall, the bag caught fire and we ended up with a burnt carpet and burnt clothes that they will not take responsibility for. They had been warned by one of our neighbors but they didn't think it was appropriate to inform us (they told us later!!), even if we kept talking about the fact that there was a burning smell around our furniture as they were moving things in.
The customer service has simply been a disgrace, we have had to wait more than a month of asking to be told that they don't care and are not going to do anything about it. I guess the problem is that they have their own insurance, so will always try not to pay. I wonder what we paid that for..
Definitively use a different company.
Pickfords (AVOID).
Pickfords are a waste of money for domestic removals. We booked a full service packing, removal and unpacking service. Booking co-ordinator(s)elusive and unreachable. They charged extra/optional insurance as standard procedure blackmailing us two days before the move. Their movers were rude, careless. Their version of unpacking was throwing things out of boxes. One guy was nice (Ryan), but they clocked off at 3pm and 1.30pm on final day when they were contracted to 5pm (left unpacking unfinished). Now we have to sort the mess out. They left my wife in tears. Not sure Pickfords care and they wont contact us.
A good removals company.
Pickfords are great removals in UK. I used them for my London moving job. As a registered licensed relocation company in United Kingdom and England, I would recommend their removals service.