On this page you will find reviews on the company Pronto Moving & Storage Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Pronto Moving & Storage Inc – 4 (calculated based on 6 reviews).
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Predisposition and Pickup
All the people where really great, clean speaking and describing. Only problem was that I have BIG oversized furniture that cost me a lot of space. Hope the drop off goes as well. TY Pronto.
Super happy
I am incredibly happy with how the entire process went. Pronto moved me from Illinois down to Florida last week right before the holidays. My salesman Mike was very informative and did not rush me to make a decision like the other companies. He was way more detailed as well, preparing me for how the whole process would work. Carrie, the manager was always available for my phone calls and the quality insurance guy Tim was the same. Great group! The crew was incredible. They were very polite and professional. They did a great job of packing my belongings. They sure seemed to love the lunch I made them too! I just finished completely unpacking, and then putting all my furniture back together and in the rooms I wanted was such a weight off my families shoulders. I can’t say enough. Thank you Anthony, Marcus, Juan, and Dennis! You guys really, really represented your company well! I highly recommend!
Moving
Nick the foreman was very friendly, fast and efficient. Junior was with him during the pickup and he was also fast and efficient. Jake was with Nick during the unloading and he was professional and friendly. Would recommend this company just because of these guys. Thank you for all of the hard work!
Worst Move Ever
We used Pronto to move across the country, and it was the worst moving experience of my life .I have used other companies for cross country moves before, and it always went pretty smoothly.
This was toxic.
It was way more expensive than the national average for a two bedroom apartment. They pretty much just dumped our stuff in large or medium boxes without wrapping the majority of it, and they left a bunch of extra space at the top so it would take up more cubic feet so we would be charged more. They used none of the small boxes we paid for. They put our 3,000 dollar computer, computer screens, playstation and xbox in boxes without any protection at all, as well as other electronics. A lot of our stuff ended up broken-- including two cribs, 2 computer screens, a desk, a chair, a tv, 2 end tables, an electronic piano, and more. I understand that things break in transit, but not like this. They packed all our stuff, and then asked for more money only after loading it all up in the truck. We ended up paying over 16,000 dollars, double what they quoted.
We also paid for a full pack because I have a baby, and my husband is disabled. We double checked that this meant they would be packing and unpacking everything, and they said yes--I would just have to tell the movers where I wanted my stuff to go, but when they brought our stuff to our new house, they claimed that we only paid for a "full pack" not an unpack, and that they don't offer unpacking services. We would never have booked a company that didn't offer unpacking services. None of the boxes were marked or labeled, so they were just left in the living room at 1 am. The mover refused to call a manager or do an inventory checklist to make sure we received all our items. So far we are missing two of our tool bags and a table.
Avoid at all costs.
Great review
I hired Pronto Moving for our move from the state of IL to the state of GA. I cannot express how professional, friendly and understanding through the process they were. They were very transparent with me and were upfront about everything. Tim was such a great person to work with. I was a little hesitant in hiring a moving company to move my stuff since I have read and heard sooo many bad experiences. Tim took my off the ledge and made me feel confident in my decision to choose Pronto. Tim went through each room with me to make sure that we were accurate with the cubic feet on the truck and to make sure there were no surprises in the cost. After we signed our contract with Tim, we were transitioned to the next rep in the process which was with Carrie. The handoff from Tim to Carrie was excellent. Carrie went over the FULL details of the contract and we went over AGAIN what Tim covered with us. She made sure to cross her T's and Dot her I's with this. Tim and Carrie also went over the DOT requirements and process as well. I still had a doubt and was nervous in pulling the trigger with this move because of all the bad experiences I read and heard from people. But Carrie pulled me back off the ledge and I knew I was sold. Once again, I was sooo pleased with the professionalism, kindness and they made you feel like family. I highly recommend this company for any local or long-distance moves.
Picking up my furniture
I have enjoyed working with Pronto Moving & Storage. We have had a few little bumps which have been resolved amicably and professionally by Carrie. She has been easy to contact and has informed me when necessary of any changes.
The driver who picked up my furniture was excellent. He could not get closer than 1000 feet to my furniture. He wrapped each item and moved them by himself with a dolly. He then carefully placed them in the truck with more padding. He never complained about the situation and was quite amicable.