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Prudential Van Lines

Prudential Van Lines reviews from real customers

On this page you will find reviews on the company Prudential Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Prudential Van Lines – 4.5 (calculated based on 54 reviews).

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Prudential Van Lines

   54 reviews

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Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westminster, MD Westport, CT White Plains, NY Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Prudential Van Lines
  • Location: 81 Hobart St., Hackensack NJ, 07601
  • Website: www.prudentialvanlines.com
  • Email:
  • Phones: (201) 646-9200

54 Reviews: Add Review

  1. Impressive Service!

    My wife and I were very impressed with the moving services we received from Prudential Van Lines. From getting a quote, booking the service and the actual moving day. I was so impressed that I phoned Peter (Senior Moving Consultant) immediately after the movers finished to tell him how happy I was with everything. The three movers, Raul, Luis and Manuel were all very professional, hard working and efficient. They arrived early for pick up and were so efficient that they finished unloading early as well. They handled all our belongings with care and loaded/unloaded everything with no issues. We could not be happier for choosing Prudential Van Lines for our move. We will not hesitate to recommend their services to others. If you are looking for professional, no hassle and affordable moving services, Prudential Van Lines is the way to go-you will not be disappointed. They will work with your needs as best they can. One more tip: make sure to have cold bottle water to offer the movers..the work they do is not easy and very tiring! They appreciate being offered a refreshing cold drink!

  2. Smooth experience.

    We moved a week ago, and this was my first time using professional movers. I think this means I am an actual grown up now. The whole process with Prudential van lines was really smooth. I requested info online and then Peter called me to discuss the move. I knew it wasn't going to take that long, so I was happy we wouldn't be getting overcharged. They called ahead of time to confirm and just generally seemed to have their stuff together. On the day of the move, Chino showed up right on time with his helpers and they exceeded our expectations. They were friendly, professional, funny and most importantly, they were efficient! They were absolutely awesome. I only have great things to say about this team.

  3. "Dishonest, Late Delivery and Overage charges!".

    To start, salesman, Casey convinced me that by allowing him to come to my house for an in home consultation,  he "will get the most precise quote by having him write down an inventory of my belongings”. I was quoted $3299 and I ended up paying $4217. I called Casey right away and he seemed surprised with the over charges but he said he would look into the issue and re-evaluate my inventory once they received it. By then the truck was already loaded therefore I had no choice but to sign the Bill of Lading. (with Casey saying he would re-evaluate but did not).In addition, I told Casey I need my belongings delivered by 7/25, as I will be driving to Texas and will start work on July 28. He said he will make a request for priority. He even suggested rushing my move out date to July15 to give the company at least 10 days to ship my belongings. I packed my 1 bedroom Brooklyn apartment in 2 days. I arrived in Dallas on July 25th and furniture did not arrive. Gary (customer service) & Ben (operations mgr) said I should expect delivery on 7/26-7/27. I was furniture less for 6 days b/c my items did not arrive till 7/30. I spent extra money on air mattress and everyday expenses like food b/c I did not have furniture/pots pans etc.  After unpacking, I realized that a few things are missing from my delivery. I am missing a set of knives, a set of mason jar glasses (6) , a toaster and a rice cooker. These were not listed in the inventory so it must have been packed in a box which was probably left behind. I did not get a chance to double check the inventory because the driver came to deliver close to 11pm and did not finish unloading till after 3 am. The movers were even asking me if certain boxes or items "looked familiar". He almost forgot to unload my huge dresser until I realized that it was missing! Prudential Van Lines made this the worst moving experience for me. I expected retribution for overcharges, late delivery and poor service.

  4. Worst dishonest mover ever!!

    Worst dishonest mover ever!!  I thought Prudential name would have been reputable but not this franchise. I talked to Peter Susi and he gave me a quote over the phone. He sounded credible and helpful on the phone. Once the move day arrived, the movers were hard workers but Enrique gave additional hours and costs that are way more than expected. They stored my stuff for few days and once I get the new address, the final invoice was insanely way more than they quoted. It would have been better to use other movers with good reputation and better reviews. There is no point complaining to manager, Jerry or other customer service because they seem to be all used to their "ways" and all in cahoot. It's a pity that this type of company cannot have integrity and at least be honest with customers. They will keep losing customers if they run business this way.

  5. No Surprises - Great Customer Service.

    After a horrible experience with a moving company several years ago, I was delighted to find Prudential Van Lines and Senior Moving Consultant, Peter Susi. From our very first e-mail contact, Peter let me know everything I could possibly need to know about how my move would proceed. He was a wealth of information - especially in terms of explaining how much money I could save if I packed my own "breakables". such as glass table tops and dresser mirrors. After I signed my contract with Prudential. there were times when I called Peter twice a day; asking for clarification on cubic feet, needing reassurance that my pick-up would be on time and going over (again) the price quote. He always was available to answer my questions. When moving day came - there were NO surprises.  Everything Peter told me would happen, including the price, was just as he said it would be. The crew, headed by Oscar, was polite, efficient, hard-working and professional! I was so pleased with the care they took with my belongings - some of them family heirlooms. The part of my furniture that was moved to Colorado arrived on time and in excellent condition.  Again, the crew was excellent. I still have household items that are in storage with Prudential for a delivery to Phoenix this fall.  I have no doubt that everything will arrive on time and in great condition! Thank you Peter and Prudential for making a very stressful process manageable.

  6. Thanks Prudential.

    We just Finished un packing our last box, and immediately came to rant and rave about Prudential Van Lines. Thanks guys for an Awesome Experience from the very beginning to the end. Our move was NOT the average move my 6 month pregnant wife and 2 kids. We have to Thank Joe for his expertise and patience. Full packing services were done within a day and 7 days later the Prudential Trailer arrived. Thanks to all the great workers at Prudential definitely will use again and again.

  7. Awesome Move thanks!!Prudential.

    Good Morning:  Thank you Prudential Van Lines for an awesome job with my move. Your friendly and professional Stafff made every step of this stressful process a pleasant joy. From our initial contact you exceeded our expectations for a mover.  We want to thank Joe our estimator for his professionalism and our Moving Guys Oscarand his team. Your dispatch department confirmed and kept in touch during the transit process. God bless you all and  thank you I will refer you to everyone!! Jack and JoAnn  Siegel.

  8. Dishonest!

    This is the worst mover I've ever used.  They damaged everything and they never disclosed that they were OUSTSOURCING the job to a different company in Florida, then they refused all accountability and said it was the other company's fault.   I contacted the BBB and when they contacted Prudential they denied that I ever hired them!!  I provided all of my email back and forth with Prudential and the names of everyone I spoke with, yet they still denied that I ever hired them.  They never provided the right paperwork and were able to get away with it.   DO NOT USE THIS COMPANY.  DISHONEST, DISHONEST, DISHONEST! THEY REQUIRED A DEPOSIT WHICH IS ILLEGAL!!

  9. Extremely Pleased!

    We were extremely pleased with the service we received from Prudential Van Lines. Oscar and his crew really hustled and worked hard to move us and all the while kept a polite and professional attitude. Nothing was broken or damaged and they packed the truck wisely and efficiently. We were referred to them through a friend and will pass the referral on and will use them the next time we move as well. Thanks guys, you were great!

  10. Definitely Recommended!

    I moved last month with Prudential Van Lines from NJ to SC. Erika at the office was very nice and professional. She managed to offer me a great deal within my budget. On my move date Francisco and his helpers arrived as schedule and were friendly, polite and definitely knew their job. All my belongings delivered to my new place in great condition. I will definitely recommend Prudential Van Lines to all my friends and family!

  11. Great Movers!

    We recently moved from condo into our new house. Prudential Van Lines team helped make this by far the easiest move we've ever done. Very easy to book and confirm the move. The day of the move we were still wrapping up our belongings, when Oscar arrived with his crew they were very accommodating and helped us to finish up. They are the friendliest and extremely professional movers you can find. Everything was delivered on time and in great condition. Prudential Van Lines definitely recommended by our family.

  12. I Highly Recommend Prudential Van Lines!

      I highly recommend Prudential Van Lines. They moved our house last month from NJ to GA. We had a 5 bedroom house and they estimated 5-14 days for delivery… it ended up taking only 10 days! Partly because we were prepared, but mostly because they worked so hard! AND they assembled my king sized frame and bed (in a TINY room, I might add), let me borrow their tools to put together my sons bunk bed, and they didn't complain about my bits of indecision. Great job!  .

  13. Thank You Prudential Van Lines!

    I was so nervous to book a mover, but this move could not have gone any smoother! Francisco and his team were so incredibly nice and reliable. They were flexible with me and delivered my belongings on the exact date that I requested. I definitely think that I underestimated what I had (unintentionally), but they did not object. They brought everything from NJ to PA with no problems. Reliability with exceptional value! Highly recommend these guys! Thank you Prudential Van Lines!

  14. Outstanding Job!

    Just wanted you to know that Oscar and his crew did an outstanding job at getting my things wrapped, packed and loaded onto the moving van! They ensured that all my furniture was wrapped tightly with pads and tape and I felt very confident with them and the professionalism with which they handled themselves and my belongings. This was greatly appreciated. I hope that they will be able to help unload my things in TX, as I certainly trust both of them to do a great job at getting my things to the 2d floor of the condo complex where I will be living.  Thank you Prudential Van Lines for providing great team who did an outstanding and professional job!

  15. I am Impressed!

    Prudential Van Lines is not an ordinary company. This is one of the best in business. I used them few weeks ago while moving to a new house with my wife. But I did not know about them before. When I asked my friend to help me find good movers he recommended their name. I found their quote very reasonable and hired them. It was a great decision. Oscar and his crew were very organized and they have executed the entire move very efficiently. I am impressed and happy with their performance and price.

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