Right A-Way Movers

12 Reviews: Add Review

1. Total Nightmare

   The worst experience ever. They took over a month to deliver my belongings moving from GA to Ny.;Have zero customer service skills. whenever i would call to inquiry about my delivery i was told he doesnt know, when my wife called he hang up on her stating he doesn't speak to women... my belongings where finally delivered way after the contract was breached. Now a new problem arise ,half our stuff was not sent ,i have 2 side tables no glass top, i have a bedroom dresser missing draws, missing my laundry basket ,baby highchair my newborn pictures and frame etc. Additional whatever is glass is broken . Stay Away from this company!!. if you notice the reviews all the bad ones are followed by 2-3 fake good ones.look at the pattern. All this young man had to do was communicate effectively and made sure All our belongings where sent.!!!.

   

2. My Move from TN to NY

   In Sept.21 I hired my move through Military Moving Co., they hired Right A-Way Movers to pick up my items.Pick up was on Sept.27. My items were supposed to be delivered on Oct.4,21. That never happened. On Oct.7 I'm still waiting.Got a phone call and was told I would not get delivery unless I paid $ 300 more.In order to get delivery . I am missing 3 items : 1 Flatscreen TV, 1 TV Stand, 1 large framed picture. I am a 79 year old female, cancer patient. I contacted Joseph, was promised that my items would be returned to me. That never happened. It is now Dec.14 and Joseph is no longer communicating, no answer and no explanation. I am getting ready to file Law Suit against Joseph. This man needs to be held responsible . If I could give a 0 rating I would.

3. Deliverry

   I am waiting for my stuff to be delivered. it was picked up on 29th October and still waiting. Supposed to be delivered on 3rd November. He blocked me. Prefer not to use this career. I am going to file case against them. In a conversation with attorney. I am waiting for my stuff till 18th December if i don't i will file the case also drop an email to attorney general of georgia. I and my wife are facing health issues because we are unable to cook and ordering food. we are expecting in some time.

4. Poor customer service and service not delivered

   I had called united moving on Aug 29th and told them I am ready for my delivery on Nov 1st..So united put me down for November 5th..which I wasn't happy..Now it is Dec 3rd and the contract is breeched..I have try to called the guy name Joe and I either get hung up on when I ask for him or he won't answer his phone .United keeps telling me that Joe says it's in transit. Georgia to TN isn't that fa. It's the holidays and all I want is my stuff. I can't even cook

5. Out of state move

   First and foremost if I could give this company zero stars I would. Coming from a family of business owners, Joseph has no business trying to run a business. I will say that my move was booked through Atlantic moving co (broker) and Joseph (Right away movers) was hired to complete the move. I didn’t find out that right away movers were moving my items until the day of my move otherwise I would have canceled the move all together once I seen the company reviews the day of service. The pickup wasn’t terrible other than the fact that I had to pay more than what I was told initially for a 1 bedroom without living room furniture. Moving forward to the delivery date, I called Joseph to find out information on my delivery to see if he had an eta or where my items were. He didn't answer my calls. My boyfriend called and he answered they got into it pretty bad because we wanted an update as to where our items were since were in a new state with NOTHING. My boyfriends mom got involved he starts telling her a bunch of bs about how he’s a ufc fighter and he lied multiple times to her and the broker stating that he informed me of the updates and that he supposedly told me he had to attend a funeral and would be in touch with me. He never relayed this information to me but informed everyone else other than me that he wanted common courtesy for the funeral he was attending. I have the messages and call log none of this was relayed to me. He told my boyfriends mother to call him and she was not able to. I called and he told me I need to call him from 8-5 because it was 7pm. I told him he did not have to address me as such because mind you I'm in a different time zone and did not know what time it was where he was located so he hung up on me. Fast forward to the delivery, Joseph hired another company to handle the move who told me that I owe an additional 500 on top of what I was told was due. They were just as unprofessional and even said they wouldn’t work with Joseph again. My items were damaged when they arrived, boxes were torn and I also received a bag with someone else items because they load the truck with multiple deliveries and your items are only separated with a belt. Right away movers does not have a customer service line so you have to deal with the unprofessionalism of Joseph whenever you want information about your items and also the fact that your paying them. If you’re looking to book an out of state move Stay far away.

   

6. Worst experience ever

   Pick up went smoothly. I expected to go a few days without my stuff. I was surprised to get a call saying it will be early. Drop off came at 9:00pm and agreed with the driver the come back the next morning for actual drop off. There was only one guy delivering without a helper. I felt sorry for him. It took about 3 days to go through my stuff to make an assessment and realized I was missing a few items and ended up with someone else’s stuff. Then, after another couple of days, I unwrapped my tv and saw it was cracked. For the last 3 weeks both I and the the broker has been trying to contact this company with no response. I can’t get a phone call back from anyone. I am missing a box of tools, a farmer’s hook, and glass tops for tables. My 55” flat screen and floor lamp is broken. I just want to rectify this issue with them and they refuse to respond. My attorney will be my next step.

   

7. My Experience

   My experience with Right A-Way Movers was EXCELLENT! The movers showed up on time and worked very hard to make my move easier. The moving crew was very professional and they worked quickly. My household goods arrived without any damages. Moving can be stressful but this company made our move less stressful. They kept us informed of timing, pricing, and billing. Their communication was great! I highly recommend this moving company.

8. Terrible experience!

   I unknowingly hired a broker (United Moving Company) to handle my move, who then hired Joseph/Right A-Way movers. To say they have made the whole experience a nightmare is an understatement. Joseph and team made every step of my move more difficult than it should have been. I booked my move in late June and was lead to believe that my items would be delivered within 3-7 business days of my pickup. After being told that my things would be picked up friday 7/23, I got a call from Joseph that thursday asking if they could pick my things up that day. I said no because i wasn’t done packing. I got a call at 6PM Friday 7/23 saying they wouldn’t make it that day and would come in the morning, which they did. The first major issue was with billing. My total came out to around $1700, with a down payment of $700 and two payments of $500 due at pickup and delivery. At pickup, the driver was misinformed and thought that another payment of $700 was due, which we paid because my parents were the only ones there as I had to work. In order to get this error figured out, I had to fight with the customer service representatives at United for three days- I kept being told that “there was a slight increase in my estimate because my things took up more room on the truck than anticipated” when, in fact, my things took up less space. Eventually that was figured out and we settled on a payment of $300 at delivery to even things out. When I arrived in Pittsburgh on August 1, I gave Joseph a call asking for an estimate on when my stuff would arrive. I had given a first available day of delivery as August 3, so I was expecting it to come that week. Joseph told me that my things were scheduled to be shipped out the next week and would probably arrive Thursday 8/12. I was disappointed but figured I could last until then. On friday the 6th, United called me and confirmed my things would be loaded and delivered the next week. By the time the 12th rolled around, I’d heard nothing and called to get an update. It wasn’t until then that I was told that there was “an issue with my truck” and my things were delayed. I then called Joseph, who was in California, and he essentially yelled at me and told me I had no common curtesy because it was so early in the morning for him. Obviously, this is incredibly unprofessional and no way to treat a paying customer. I was eventually told that my things would be loaded the next week. There were several more delays while my things were in transit and I could never get a clear answer as to where my things were or when they would arrive until my driver made it to Pittsburgh. Even still, he told me several days in a row that he would make it to me “tomorrow”, but didn’t end up showing up until 8/31. Delivery went fairly smoothly, but boxes clearly marked fragile were dented and badly damaged, furniture that the movers packed was broken and scratched, and the movers didn’t even offer to unpack/ set up my furniture- even though that was part of the agreement.
   
   All in all, save yourself the stress and frustration and rent a van and move your things yourself.

9. Excellent ⭐️⭐️⭐️⭐️⭐️.

   WOW, what a PHENOMENAL experience ! This was my first move and I was very skeptical about who I could trust to assist me with my move to Kentucky ! These men arrived ON TIME, treated me kindly , & took exceptional care of my belongings !! The price to my surprise was very reasonable definitely in my budget I would definitely use them again if need be in the future no matter where I'm located ! Thank you RIGHT A WAY MOVERS .

10. Excellent experience.

    I was recommended to Right-A-Way Movers for my move and I was very impressed. I was moving a 3 bed 2 bath and out of all my furniture I expressed great concern for a China hut that has been passed down in my family..my concerns were put at ease from the moment they started working. .. They were very respectful of my thing and everything arrived just how they left. I would definitely recommend these guy if you're looking to have a great,respectful, and dependable moving company!

11. Awesome movers!

    These gentlemen did an above and beyond job for me and my family. They were polite, on time, hard working, prepared, knowledgeable, first class act, and we were very pleased. My parents were also able to have them assist with their move and they were extremely pleased as well. Neither one of us had a singke broken or damaged item! If we ever have to move again, I will beg them to come and move us wherever we are! Thanks again guys!!

12. Wow!

    I met Joseph while he was moving a new person into my aunts old home. The best way to judge a company is to watch. I did and was impressed. I hired them to move my home to a new home we built..and was glad I did. Honesty..rare but found on 2 occasions during the move. 2 different movers found dollar bills laying on the floor in my daughters room and they handed them to me. Joseph..I thought I was good at packing. He put me to shame! Highly recommended!