On this page you will find reviews on the company Royal Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Royal Moving and Storage – 3 (calculated based on 4 reviews).
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Very good day
Extremely professional, punctual and Courteous. Will definitely recommend them to all my friends!!!!!
Not Recommended!!
Royal Moving and Storage Company was hired to provide “fully bonded and insured professional moving services” including quilt pad wrapping the furniture per Contract.
While moving, the items were not handled with care, none of the furniture was quilt-pad wrapped, items were piled on top of each other, and the crew used their feet kicking the furniture and TV to cram the items into the elevator.
Upon arrival at the destination (2nd location) the crew held the furniture hostage in the truck. They refused to unload the furniture until the invoice was signed and paid under duress with NO opportunity to assess the condition of the furniture. The workers instructed us to contact the office with any issues.
A $300 upholstered platform bed base was damaged during the move. The bed base is ~ 1 yr. old and is unrepairable. Royal Moving and Storage was contacted multiple times regarding the damaged bed base; however, they refuse to take responsibility for their actions and the damage they caused.
Royal Moving & Storage Company did not provide the services contracted/paid for. They are not taking responsibility for the damage caused by their crew.
BEWARE, if you proceed with this unscrupulous, fraudulent, and deceptive company, do NOT sign the invoice until your furniture has been unloaded and inspected!
Moved.
I was very pleased with the service antoine and Angal was great professional service. I would recommend the company to any body.
Worst moving experience ever.
I have made many local moves in Jacksonville and most have been from great to average. This was by far the very worst. The move was grossly underestimated (luckily I had made this kind of move before). The two movers did not get along. They had a car accident on the way to the storage unit delaying the whole move by over an hour. One mover was loading my things into the storage unit while on the phone the whole time. He refused to get off the phone after 3 requests from myself, my husband and the supervisor of the move. He was dumping things on top of my couch without any protection. Boxes were being stacked upside down. It was the most distressing thing to watch. A shelf unit broke down into pieces, they broke the base of our standing lamp, and I have no idea what shape our things will be in when we get them out of storage. After all of that, not a single person called us from the mover after all the issues to apologize for the delay and for the issues with their worker. They literally took our money and left.