On this page you will find reviews on the company Royal Relocation from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Royal Relocation – 2.1 (calculated based on 16 reviews).
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Worst experience of my life.
I'm completely unsure of how to handle the situation I'm in.
When the movers showed up, they went through, looked at everything, identified a few additional charges (minor), and then started working. When they got ~25% through loading up the truck I was told that my quote was going to go from $2,600 to $4,580 because of some furniture wrapping that I didn't take care of myself. It was not mentioned beforehand, and I felt genuinely worried for my stuff that they'd packed if I didn't' agree to it, but I made it 100% clear that I refused to pay even a penny more for any additional charge that they could possibly come up with. The guy told me that under no circumstance would I be charged for anything else in addition.
It's been 2 weeks and first of all, the company almost never answers the phone if I don't call from a different number than my own. I'm now being told that I have to pay $100 for a COI that I told them upfront was required by my building. The COI costs them absolutely nothing to obtain from their insurance company. I also required them to include the shuttle costs in my original quote, but now I'm being told that I need to pay an additional shuttle fee because the one in the quote was "only for pickup". I have a very clear email record of the quote and me making it clear to the rep (Kim) that I wanted those fees included in said quote.
The guy who called me today (from a DIFFERENT moving company) told me that if I didn't want to pay it all, I wasn't going to get my stuff. I explained my original quote and he said he didn't care, and the next thing he said was "Well, do you want all your stuff or not? We can leave it on the street for you if you'd prefer that"
They told me that for delivery I need to pay cash upfront, and I'm absolutely not comfortable doing this. This entire experience has been a scam, and the more research I've done into the company, it seems as if almost every customer of theirs has had this exact experience.
I'd love to know what my options are here to deal with getting my things. I'm more than happy to pay the remaining balance for my things, but I refuse to be bribed for more. .
Nightmare, criminal.
I made 100% accurate inventory and even removed big items , am permanently disabled and on tight fixed income. They showed up , charged me double and made me leave couch and other important family heirlooms. The dispatch or owner ( Lisa) strong armed men and yelled at me . I still don’t know when I will get my things & they now want to charge me an extra 350$ to drop off , even though that was in binding contract. I now will not be able to afford basic items for the next two months ! Shame on them , do they have no basic decency. Greed ? Lack of empathy? Can’t they make a living doing things the right way ? With integrity? This scam impacts someone who is disabled in a massive way .. nightmare.
Thieves Crooks.
They don’t even deserve a one star review, they cut open my boxes and storage bins and stole my $850 Series 3 Apple iWatch, my $400 Michael Kors bag, 20 $2 dollar bills I was saving for my grandson and still 3 storage bins are missing. DO NOT USE them, I have contacted the Dept of Trasportation, the Attorney General California and FMCSA.
Warn your friends and family to not use them or they will be sorry.
I called them and Katja if that’s her real name, was rude and abusive and said “if you call here again I’m calling the cops and they are going to make you take a lie detector “ . Figure that they going to make me take a lie detector test, I don’t think so.
They broke my TV credenza legs off
my husband is a musician and his guitar amplifier is missing.
They did not arrive on the day they were suppose to come and refused to take items that was on our original list to be shipped,
all of our storage bins and boxes were strategically cut so that we would not at first sight see that they were opened.
In one of the strategically cut storage chest they opened another box that had a watch in it but I guess they didn’t like it so they dumped it out, didn’t even put it back in the original packaging so that was a dead giveaway they had went through my things.
I numbered all my bins and boxes, I am still missing some.
Scammers!! Stay Away.
If you want to save yourself thousands of dollars and 5 years worth of stress, DO NOT book with this company. My mom used this company for her move across the country, and it was a nightmare (which is an understatement). Aside from the actual experience, their customer service is HORRENDOUS. They have this witch of a lady, her name is Irena, and she is literally the devil. One day my mom called to figure out when our shipment was going to arrive, and she started yelling at her and then hung up. It was like my mom was talking to a 5 year old who just threw a temper tantrum. It was impressive service. Aside from that though, the move itself was awful.
First, they estimated our cost at around $2,000. Then the day before the move, they called for an updated list of inventory. After that conversation they increased our estimate to $4,000. Fine. We were pissed off because that is a big jump and my inventory didn't change. After that call, I actually got rid of some of my stuff to make sure the price wouldn't be that high. Day of the move, the movers arrive and park RIGHT IN FRONT of my house--in the driveway basically. They come in and start wrapping up my couch and my tv and taking packed boxes. About an hour into all of this action, the mover comes to us and says that based on how much space our stuff takes up, the price is actually over $7,000. WHAT THE F**. At that point, some of our stuff was packed, our flights were booked, and we literally had no other option. At that point we thought, well at least the worst is over right? NOPE.
When the movers arrive at our new home, they get there at 10PM--I'm sorry but that in itself is unacceptable. We had paid for an entire move, so they were required to move everything into the home and reassemble all of our furniture. Only two movers were present, and at that hour, there was NO WAY they were going to get everything unpacked at a decent hour. I called some of my friends and we all helped unpack the truck. So, we paid for them to do it, instead we ended up doing it ourself anyway. All of a sudden it's 2AM and the movers come to us and say "we can't reassemble anything, it is too hard and we do not have the right tools." UM WHAT? It's 2 in the freaking morning and they leave us with a house full of parts. Oh, and the parts were all broken. We moved 3 beds and they broke all 3 of them. We moved pieces of glass, mirrors, and tables. They broke those too.
The movers left. Over the next few weeks, we went back and forth with Royal Relocation (and unfortunately Irena -.- ) on whether or not they owe us money for the broken furniture. We also contacted the Attorney General in both CA and MN, and they sent them letters requiring action. Royal Relocation never even answered.
This is a joke of a company. We are in the process of trying to get a lawsuit going and getting our money back. They will get what is coming to them.
This Company is a Fraud And a Scam! Lawsuit Pending.
Please email me directly through Yelp(Abi A is my name on there https://www.yelp.com/biz/royal-relocation-tarzana?hrid=AvOepcslGsCb7O1xAeh1jA)- my father is a federal attorney he wants EVERYONE who was hurt, lied to, and cheated/scammed out of money to PLEASE contact me so we can build a case and get this business shut down for their fraudulent behavior.
Also, go to https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint and FILE A COMPLAINT DIRECTLY with the Federal Motor Carrier Safety Administration.
THE MORE PEOPLE FILE A COMPLAINT, THE FASTER THEY WILL HAVE INVESTIGATORS LOOKING INTO THIS MATTER !
You can call the Federal Motor Carrier Safety Administration directly at 888-368-7238 (select option 9) if you have any questions or need help filing out the complaint (though it can be done entirely online).
My father is also making himself available via phone if you have further legal questions, just reach out to me for his info.
LET'S GET SOME JUSTICE FOR THESE SCAM ARTISTS!!
Worst ever movers.
If I could give them negative stars they'd rate -20. They were rude, damaged many items, destroyed some, and charged more than originally quoted. They took almost a MONTH to go from LA to Kalamazoo, MI. Some items are missing. They subcontracted to a company, UZB out of Brooklyn, NY, that I can't even find online. When they finally arrived in MI, I was called by the dispatcher (an evil woman even by her voice) and given 5 mins. to pay DOUBLE the contract amount of $1236 or they'd dump it all. I said I'd call 911 and you should've seen those guys race out of there! These people are crooks, degenerates (left empty booze can in a wooden chest and another can in my raincoat pocket--what were they doing wearing it?), liars, thieves. Have nothing to do with them.Photo below, 1 of the boxes they opened, resealed (different tape than I'd used) then opened again! They sorted through all of them!
Please don't use this company.
I used Royal Relocation last summer to move across the country. After giving them an inventory of my items on the phone, they quoted me a cheap price and I hired them. When they arrived for the move (hours late) the mover glanced at my items and quoted me a price that was $1200 more than the quote I got over the phone. He quoted me this price before taking an inventory and once the inventory was taken it turned out that I had only a few small items that weren't on the original inventory. There is no way those items cost $1200 extra to move. Anyway, when I objected to the price, the mover told me straight up that I would not be able to find another mover on such short notice and I could take it or leave it. I felt trapped. I took it. When I brought it up with the customer service rep she was EXTREMELY rude. The delivery was made late, with broken items, but that wasn't the worst part. The worst part was being OBVIOUSLY and unapologetically scammed. When I filed a complaint with the BBB, the company tried to claim I had filed it about the wrong company. When I persisted, they admitted that I was a customer of theirs but claimed it is fine to charge someone a surprise $1200 at the last minute just because you can. It may be legal but if you want to avoid it, please avoid this company. .
Our move.
I don't usually take the time to review companies but after my experience with Royal Relocation, I needed to express my gratitude. This was mine and my families first move together and we didn't know where to start. Once we found Royal Relocation they helped us through the whole process. Without them I'm not sure what I would have done. They were very kind in helping me find a great company to help me have a smooth moving experience. It wasn't over priced and the service was great. I would recommend these guys to anyone in a heartbeat. If I ever decide to move again in the future I will most definitely be calling Royal Relocation first. .
Thank you!!
I just wanted to tell you how impressed I was with your crew last Friday. They helped me with a very hard move (3rd floor, narrow stairs, no elevator) and they both stayed cheerful, helpful and worked really hard with no complaint and great attitudes. I was very impressed and appreciative. This company have a great crew and I will recommend their service to all my friends. .
Outstanding service.
I would like to thank to Royal and their team for the wonderful move that they did for me.Besides a couple of dishes broken, everything else arrived in one piece, without a scratch.I also want to apologize for being so impatient and probably driving them crazy.After all the horror stories that I read on line, I was really nervous for my relocation but it turned to be not that a big deal.I guess its is all about luck to get the right company and then everything will be ok.Thank you again Diana, and all the rest for being so patient and taking care of my belongings.I hope never to move again but if I will I will definitely use you guys.
My Experience with Royal Relocation from Tarzana California.
I hired First Call Movers in mid-April for a move that would take place late July. Vernon Little, the representative that helped me set-up my contract, assured me that they were a top-notch moving company that offers the best price and assures that all my belongings will arrive in tip-top shape in a timely manner. First Call Movers told me that they were picking up my household items on July 19th or 20th and would update me as the move got closer. I received a phone call from a company called ‘priority insurance’ or something like that, to review my inventory list before the move. I had added some items and another stop where I needed items picked up from. They told me the difference in price, since it would be more and asked that I put down more of a deposit because the overall total was increasing. I agreed and made another deposit payment with my credit card. On moving day, another company showed up in a Budget rental truck. The company was called Royal Relocation’ based out of Tarzana, California. They demanded that I agree to pay an additional $5,933,65, or they would not move my stuff. I immediately reached out to First Call Movers to gain an understanding of how the new cost could be so far off from my binding moving estimate. I was unable to reach Vernon Little who I had been communicating with for several months. Instead, I talked to a very unhelpful and rude representative who told me that I had no choice but to pay the difference and that the company that showed up (Royal Relocation) was telling them that I had way more than what the estimate said. I felt stuck, only having 2 weeks to move across the country for school. Royal Relocation demanded that I pay $1,000 cash before they would load my things and that I could pay the remaining balance upon delivery ($4,933.65), with a credit card. After paying the $1,000, the three movers started loading my stuff. I started doing research and found that other moving companies would have charged me far-less, based on the weight and distance of my move. I began to think that not only was I pressured to pay such a huge difference in price, but the price that they gave me may not have even been practical (as confirmed by other moving companies). Trying to gain a better understanding of the situation, I continued to reach out to both First Call Movers and Royal Relocation. First Call Movers answered one of my several phone calls and messages, only to tell me that I had to speak with Royal Relocation and that I should have fully read my contract and known that they were only a broker, not the actual moving company. I emailed Vernon Little who I felt was very helpful in the past, but he suddenly disappeared. and was completely unreachable. According to Royal Relocation, First Call Movers is an over-priced Broker, with higher rates than most brokers and it was my fault that I did not know they were a broker and that Royal Relocation would have to honor First Call's rates and nothing could be done. The woman from Royal Relocation that I spoke with, Irena, kept putting me down in a condescending manner, saying that I was 'just another customer trying to get out of paying what I owed.' She yelled and cussed at me and my boyfriend several times over the phone. After a week of not hearing from Royal Relocation, I received a phone call that my stuff would be delivered in about a week, ONLY if I had the balance, otherwise my possessions would be put in storage and I would be forced to pay additional fees for redelivery later on. After a week, I received a phone call that my stuff would be delivered in another week approximately. Come August 7th and I receive a call that my stuff would be delivered the next day. I confirmed that I could pay with a credit card, because I was actually supposed to be out of the country for a wedding and was going to leave my credit card with my boyfriend to use for the balance upon arrival. Unfortunately, Royal Relocation changed their tune and Irena was suddenly flabbergasted that I wanted to pay the balance with a credit card. She demanded either cash or a postal money order or my stuff would be placed into storage. After going in circles with her I said, 'fine, ill pay upon delivery with a postal money order. I had to cancel my trip to Europe last minute, losing $1,746 on nonrefundable airline tickets and 1 hotel room that I had for 1 night, because every last penny of mine was going to have to go to Royal Relocation. The next day the movers arrived, but it was another company and not Royal Relocation. This company was called 'Michaels.' Very confused, I called Irena and asked why a) another moving company was delivering my things and b) why she wants me to pay some new company and not her company. I told her I did not feel comfortable paying a company that I had no contract with and that I did not have any knowledge of. This is where her yelling and cussing became unbearable. She demanded that I pay the company and I do it now or my stuff would be held in storage until I could come up with however much more money (she estimated in the thousands), was racked up while my stuff was in storage. I could not deal with her anymore and really just wanted my things once and for all. So I paid the new movers the balance that Royal asked me for ($4,933.65) in the form of a postal money order. Once the movers started bringing stuff in, they and myself noticed a lot of broken or damaged items. My kitchen table was scratched, my brand new couch damaged from tape, my jewelry armoire, overstuffed chair and steam mop were completely broken. The movers from Michaels started telling me about how horrible of a packing job Royal Relocation and how terrible of a company they are in general considering how they rip people off all the time and do not handle household goods with care. The man I did paperwork with told me that he wrote up all the damages in a report that he would be sending to Royal Relocation but he would not show me his report and insisted that they needed to hurry and leave for another job that they were late to. While unpacking I realized that a lot of my kitchen items and family heirlooms were missing and many items (mostly dishes) were broken. My estimated cost of my broken, damaged and lost items is $500.00 I feel that I was overcharged, misinformed regarding acceptable forms of payment and who was actually moving my things across the country, mistreated and coerced. Upon doing research I found that Royal Relocation had a legal obligation to come to my home and give me and on-site estimate BEFORE moving day, rather than changing the estimate the day of my move. If an on-site estimate would have been done before my moving day, I would have made the decision to hire another moving company or move my items myself, and lose my deposit with First Call Movers ($1066.35). Unfortunately, time did not permit for me to cancel on the day of.
Very happy camper.
I talked with Kim about 5 times. I was unsure since their quote in pounds was higher than most. She said they are not going to raise the price as most companies will do on the day of the move. She said it was an exact quote and I gave in to her. She was so nice and seemed to know all the in's and outs of the business. So I booked with her and well she was right. I was very happy. All my things got to me and nothing was lost or broken. It was on time so I am going to use them to move my mom next year. Good job guys.
Apologies to Royal Relocation.
Our apologies and thanks to the determined and persistent staff of “Royal Relocation” in Tarzana, California for their patience and sympathetic support.
After our move, we discovered a precious piece of antique furniture was what we thought, “lost forever.” My Wife and I were unquestionably upset and probably not too understanding during our inquire to “Royal Relocation.” They convincingly assured us that they could and would find our lost item and ship it to us. They encouraged us to be patient and they would do their job.
Their diligent efforts and persistence in finding our lost furniture really payed off. Several weeks later our lost furniture showed up at our doorstep! “Royal Relocation" really came through as promised. We can't thank them enough for their understanding, patience and devotion in helping us get through this ordeal. “Thank you Royal Relocation” and please except our sincere apologies.
Horrible Experience.
I chose this company because they seem the most trust worthy ones. Everything was great until the pick up. I was not present during the pick up and had my parents present. The foreman , who was the owner as well was awful. He was yelling at my parents for asking questions and verifying the move. When they had to sign the contract, My parents wanted to take time to read it. The foreman said to just sign it or he will unload all my personal effects and go.
I tried to speak to the sales person Irena and she did apologize for their action, but there is more horror coming up.
My personal effects arrived damaged the the movers are trying to charge me extra to move my items into the house. They said I signed the contract which explained this. We did sign the contract by FORCE! I tried calling Irena and Royal Relocation to speak to them and they just hung up on me and yelled at me.They told me to pay OR ELSE!
It was truly a horrifying experience, not only to myself but to my friends and family who was present at both scene.
** BE CAUTIOUS WITH THIS COMPANY **
Cross your "I's and make sure you get everything in writing. .
Poor service.
Almost all furniture of wood content was damaged and noted to driver, some beyond repair including many storage boxes in which most internal items were broken and crushed. Sub Contractor (A.B. Van Lines who hauls for Royal Relocation) also refused to inventory any furnishings or moving boxes during unloading. We are still missing a dresser and five storage boxes. We were told to "file a complaint" for any loss or damages of goods. After researching the damage claim option of .60 cents per lbs less depreciation as stated, our furnishings are now worthless after being damaged by this moving company through its carelessness and unprofessional neglect and disregard of personal property. "DO NOT HIRE!".