SafeMove LLC

Cancellation via text message.

In Summary: SafeMove LLC cancelled on me on the very day of my move by sending me a text message! I was scheduled to move on May 30. I had confirmed the date and time with SafeMove LLC and had been given an estimated time of arrival. I went and picked up my rental U-Haul truck and had it sitting in the driveway waiting for the movers to arrive. When they were more than an hour late, I called their company number repeatedly, but continued to get a voice mail. Finally, I received a TEXT MESSAGE (not a phone call) from the number I'd been calling informing me that due to an injury to one of the movers, my move had been rescheduled for two days later.  Whether or not someone was truly injured or SafeMove LLC just didn't have enough time to get to me and needed a justification to protect themselves from a bad review.. I will never know for sure. As a working professional, I've always been taught that you do not deliver bad news via text or e-mail. It's inconsiderate and quite frankly, it's cowardly. No one called to discuss with me which new date and time would work for me. I was told to call the company number (the same number that no one was answering) with any questions. The way it was handled just seemed very shady to me. The cancellation cost me money as I had to pay $80 for the U-Haul truck that had been sitting in my driveway plus pay to reschedule a new truck and new move with another company. The inconvenience SafeMove LLC caused me warranted at least the courtesy of a phone call. I wrote a letter of complaint directly to SafeMove LLC about my dissatisfaction with the way the cancellation was handled and notified them that I would be submitting a negative on-line review. There is nothing I've said here in this comment that I did not state in writing directly to them.