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Soft Touch Movers Inc

Soft Touch Movers Inc reviews from real customers

On this page you will find reviews on the company Soft Touch Movers Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Soft Touch Movers Inc – 1 (calculated based on 7 reviews).

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Soft Touch Movers Inc

   7 reviews

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Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Soft Touch Movers Inc
  • Location: 72 Mercer Street, New York NY, 10007
  • Website: softmovingny.com
  • Email: jackie.gonzales107@gmail.com
  • Phones: (718) 969-6235

7 Reviews: Add Review

  1. Scam, liars, late, more than doubled the cist.

    They sent me 4 different estimates after we agreed on them. The salesperson never communicated again. Manager simply said he shouldn't have done it.. Started $1,000. They were so late PU, I had to pay someone to wait. Once on the truck, the charge went to $3,000. Told them, keep it on truck, calling authorities, they only came down 500. They took it off truck, at some point and another truck took it, flat tire, a day late, regustration problem,late again got there 8pm. Had to tell one guy, please pick up your pants, don't want to see your other pants, manager was so rude, didn't give a sh!t.

    Worst experience ever. all for 1 bedroom suite and some boxes.

  2. Ex-cons, gumbas, and fragile men oh my!

    If you want a good hard look at the underbelly of what’s really going on in the world and how much money has truly corrupted people’s moral compass this is your company! While we are in the middle of financial crisis and pandemic this “company” (shout out to the web designer for making it look like a legitimate business) has no problem robbing you, breaking your items, losing them and then telling you you’re shit out of luck. Please do not be fooled by the fake 5 star reviews. You will get locked into a “contract“ and when the movers come to pick up your items, they will then force you one the spot to pay more than DOUBLE. I measured my boxes to make sure they got the correct cubic feet so there was no room for errors.

    Hey “David”, unfortunately your New York Italian hustler schtick died in the 90s, you can’t sweet talk your way out of pure simple logistics. But I’m a lady who needs to watch her tone, right? ;) Maybe work on your rebuttle for the next person you try to scam! You didn’t think quite fast enough. I thought I smelt the sweet crumbling of fragile masculinity.

    Anyways! Once the truck was loaded they decided to inform me my moving cost (contract was for $1075) was now $2300 plus tip- the real icing on the cake was they would prefer cash. Several red flags later and then moving around my delivery date for an out of state move, the delivery showed up in a PENSKE RENTAL TRUCK. My bed frame, dresser, night stand are broken and damaged. They somehow “lost” a 6 ft palm tree, bar stool and some nice hangers. Maybe they’re building a she-shed for all those designer clothes ex-cons like to show off their worth because they lack any kind of moral integrity-but what do I know! Oh wait, I do know. Because these “men” weren’t even smart enough get a damn burner phone and a fake name. If you’re going to scam people, please try a little harder next time.

  3. Soft Touch is a Scam!! They are stealing your money and goods!!

    Hi!

    As lots of people, I am not used to moving .. so I checked online to find a company, and I requested a quote. Soft Line Van Touch came back with a really attractive quotation! And the salesperson was nice and responsive over the phone. So I confirmed them. What a mistake!! From there, everything went wrong:

    1) the movers came, were about to refuse to take my sofa as "it is not an IKEA - we do not know how to handle them" (.. they could have shared this over the phone before with me .. ), and w=once everything was packed gave me the final quote of 2,600$ vs the 1,022$ they quoted!

    2) they are not well settled for payment and only accept not traceable payments (Zelle ..). So the deal was that I had to pay cash upon delivery (not really great and professional!)

    3) they didn't deliver a third of my items (without telling me! I was the one at the end saying "hey, where is this item and this one and this one ..?!"). They didn't double check with me at all .. and really did not care!

    4) they damaged 6 of my items (sofa, floor lamp .. ) just because they dropped the items from the truck. Not professional. Not caring.

    And now that I am trying to call them to follow up on this: no answer. It is like they disappear!

    So one advice: DO NOT USE THEM! They are only good to take your money and run away with your goods!

  4. Soft touch movers is a SCAM !! SCAM !! SCAM !! SCAM !! SCAM !!

    30/04/2020

    SOFT TOUCH VAN LINE IS A SCAM !! SCAM !! SCAM !! SCAM !! SCAM !!

    An original binding estimate was given to me for the amount of

    $1099.25 to move the contents of a 250 cf. (1750 lbs) storage

    Content from Astoria (NY) to Miami (FL). My Wife and Me

    Supervised the move.

    Hi had to sign 3 documents, which were filled out after the

    Contents were loaded onto the truck.

    At that time, after paying

    $550.00 cash, the price was increased to an additional $1350 $.. So I started calling the person (Ivan) who made me the estimate of the volume and the price, do you know what happened ?? He blocked me saying he was in the hospital and he couldn't help me .. Then I started calling the company where the manager (David) replied a very arrogant and rude person, telling me that it was my fault that I had not called him for estimate the move..In the end I waited 1 week to receive my move, calling every day and almost never answered the phone .. The 2 times David answered me, he was always rude and screaming on the phone .. In the end I found to pay $ 1300 extra cash for the move .. Last discovery after 3 weeks after the move arrived I found myself in the bank account in addition to the $ 100 deposit, another $ 100 extra withdrawn by the same company .. This company must be reported as soon as possible and you must never, ever contract it .. And a company that steals your money and nobody will help you take it back .. IS A SCAM.

  5. Poor service.

    Soft Touch Van Lines - Run away as fast as you can!

    Soft Touch provided horrendous service. Every person that I spoke to was rude, condescending, threatening, and lied through their teeth.

    After two weeks had passed since my property was picked up, I called to ask about the delivery. The a**hole on the phone had the nerve to ask me if I was aware of the coronavirus and that it was impacting how business was being accomplished. I was just inquiring to where my property was after two weeks of no communication.

    The price they quoted over the phone was apparently no good once they had your property hostage aboard one of their trucks. My phone quote was $950 and once they had loaded the truck it jumped to $2766. I was told I had more property then the quote 650 cubic feet. When I got my delivery, I staked the load and measured the cubic feet and it was barely 300 cubic feet. Completely untrustworthy and will just lie about how much space your stuff uses within the truck.

    I will be filing a small claims court case against them. They are very good at to not giving information though. They provided no paperwork and nothing substantial you can use against them. They shield themselves from you at all costs.

    On top of all his, there was a mix up with what truck they sent to deliver my property. They unloaded one third of the truck on to my driveway, looking for my stuff and they did not find it. I don’t know the owners of that property. I felt so sad for the customer of that property, he does not know his things were thrown all over my driveway like shit. I saw his glass table get smashed into 1000 pieces and the man just asked me for a broom. Then the person urinated in my yard and pissed all over his pants. So then he removed and changed his pants in my driveway, all on film. To be fair and honest I found out that the delivery was through ROAD RUNNER CORPERATION, soft touch farmed the job out to the lowest bidder. They do not tell you that, and road runner is known to employ the worst kind of people with very questionable backgrounds.

    And now for the best part. My property was not on that truck it was on a different truck. It was three pm and they finally found my things. I was asked if I could except a late day time delivery. I was told four or five hours more, so around eight pm. I said it would be ok. At nine thirty I went to bed, assuming they missed the delivery and would make it tomorrow.

    At ten pm there was knock at door. The man said he was tired and asked if I would mind if he came back in morning, I said ok. At ten twenty pm a violent man calls me and demands to know why I refused the delivery. He said there is no way he is paying for a hotel room for the men and that I will either accept my delivery immediately or that my property WILL BE ON ITS WAY BACK TO NEW YORK AND NOT SEEN FOR TWO OR THREE WEEKS!! So after all that, the truck pulls into the driveway at ten forty five pm.

    I was told I must pay in CASH and sign the paper that I have received all property in undamaged condition in full before the truck was even unloaded!!

    They unloaded and pull away at midnight. The men then broke the United States trucking laws and drove all night, nine hours on no rest, to be in Fort Lauderdale, Florida by nine am.

    And the icing on the top, when all was said and done, someone at Soft Touch NY warehouse saw my power washer, liked it, and walked it out the back door, stolen!

    Note; I have no proof my power washer was stolen, but it sounds good, so maybe.

    Disclamer for my court case.

  6. Do Not Use.

    We just used them for a move from Philly to Northern California and it was one of the worst experiences I have ever had. When on the phone with them for the first time, we had brought up the negative reviews and how they would double the price from the quote. We said we did not want this happening and gave them the size of our boxes and exactly what we were moving. On the day of the move, before the movers were even finished they told us that it was going to be well over $2000 (which was double our quote). We asked the guys on the phone if we had to take anything apart and he said no and was asked about packing our TV and they said they would do it. Well they did take apart our furniture and wrap our TV but this all came at an additional charge. We ended up not even bringing everything we had been quoted for to try and save on costs. Once everything was on the truck we got a "contract" that was written on an extra piece of packing paper and was told that we would be getting an official contact emailed to us. Well the official contract never came even though we called the company 5 different times and gave them 2 different email addresses. When our stuff arrived we had to pay the remaining balance and was never made aware of the fact that we couldn't use a check. They told us that it said this on the email they sent that we never got. This company was very nice on the phone before we signed the papers but as soon as the had our stuff in their possession they were extremely rude and disrespectful. Do not be fooled by their low offer to start because they will charge much more.

  7. Learn from my mistake.

    1.Before I reserved with the company I checked the consumer rating and Apollo Van Lines NYDOT#34365 / US DOT#841867 was rated a "C" consumer feedback noted the price usually doubles above the estimate and they were accused of holding inventory "hostage" because the customer disputed the price. I called the company at (718)969-6235 and spoke with my "relocation specialist" Marie (Freeman) and she acknowledged the rating but explained they were under new management and the price would double in the past because they did not send estimators to the site they hadn't had the noted issues since new management.
    2.Adam Dahn (estimator) came to my house for an on site evaluation and estimate. Adam did a full walk-through quoted total move (2.75 cu) tax and tolls $1512 with an extra $200 for crating and supplies but the actual total cost after the truck was loaded $3412.
    3.I asked Marie if it was OK to load plastic bags for blankets and miscellaneous soft items she said absolutely, when the truck driver arrived immediately told me I could not use the bags because they cannot guarantee the safekeeping if they were damaged it would not be the companies liability then he tried to sell boxes that cost between $10 and $35.
    4.I received written notice that may furniture would arrive on 10/28/2009 when they did not arrive by 10/29/09 I called and spoke with Tony he told me my furniture would arrive on 10/30/09 between 2 and 6 pm. I had to call again and spoke with Tony again, I then found out he was the acting manager he explained the truck experienced mechanical issue that they have no control over but he guaranteed a delivery of 11/01/2009 I did not get my thing until 11/02/09.
    5.I also have in writing that 5 linen boxes and 3 wardrobe boxes would be free but was denied details for total cubic feet for the boxes to confirm they were actually free.

    I would not recommend this company to many undelivered promises. Nichole Jackson.

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