On this page you will find reviews on the company Thompson and Son Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Thompson and Son Moving and Storage – 1.4 (calculated based on 21 reviews).
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COMPLETE CON ARTISTS
Essentially everything the previous reviewer(MichaelVanWelden) wrote was identical to our experience, except we were also extorted out of an additional $7K dollars and 90% of our furniture was severely damaged. They are criminals. We are following up with the FBI, the US Dept of Transportation, the Better Business Bureau, have hired an attorney, and will make sure this does not happen to anyone else. In my 49 years, I have never engaged with such a dishonest and terrible group of people. This is no exageration. BEWARE.
Total Scam And Ripoff.
The estimate included: *Full service move door to door *White Gloves service *Loading and Unloading *blanket wrapping and quilt pads *Free use of wardrobes boxes *Disassembly and reassembly of your furniture.The scheduled moving date was June 28th 2016 at 2pm and movers never arrived, then after negotiating the elevator reservation with my building I was offered another elevator reservation for June 30th at 2:30pm and the moving was rescheduled with company for 2:30pm, employees arrived at 7pm after the elevator cut off time. I asked the movers why they were not using blankets or quilts to protect my furniture as offered in your quote for white glove service, they replied they were not given any blankets or quilts with the truck and had no tools with them.
Due to their late arrival, I helped them but they finished loading the truck at 9 pm and couldn’t make it on time to unload it at my new location (cut off time 5 pm). I received a call from the company to let me know that my furniture will be delivered the next day at 9 am and was suggested to buy an air mattress for the night and send the receipt to the company!! The next day a different crew arrived to unload the truck, which had a mechanical problem and couldn’t park in front of my building. The rain started and they dragged all my furniture on the floor damaging several pieces of which I have filed a claim, which has not be resolved as of today. The supervisor asked me to pay the balance in cash for an amount of $375 plus $60 in tips and when I asked for the receipt he said the company only uses electronic receipts and I should receive it very shortly, I never received it. The next day my bank alerted me that 2 charges of $170 and $236.19 had been applied to my account on top of the $50 deposit and the cash payment. During my call to the company Saturday, July 2nd to complain about this issue, I was told they will investigate the situation with the supervisor and these charges would be reversed to my account, as of today no credit has been credited to my account and damages to my furniture have not been compensated.
I almost loss everything to Thompson and Sons Moving and Storage.
Local move 14-miles from Gainesville Florida to Alachua, Florida by Thompson and Sons Moving and Storage @ the above number: 954.531.1354
What it looks like is this moving business has their address @ different places all over the Internet; yet, the same telephone number is evident that it is the same people that have put me through a nightmare.
Once they got all the money (945.00) per my original contract, to move me locally 14-miles, I was told they wanted an *additional* 1,064 dollars that included 200.00 dollars for storage that day until they got *double* the money on my original contract to do the 14-miles for a single household move *plus* 200.00 dollars per day for storage until they got what they wanted.
Moreover, I almost loss everything, if it wasn't for a real friend to borrow. The move was for one household person, who is me, a 62-year old female. I had to call the police after fear for my own self.
Thereafter, I had got in touch with Seniors VS Crime, who is directly associated with the Florida Attorney's General office along with the News media here in Gainesville, Florida. I think someone needs to stop the abuse that this company is allowed to continue to do to moving customers within *any* of our communities and counties. The News media is reaching out and willing to speak to anyone who wants to come forward with a complaint or call me @ 386 518 5458.
Thompson Moving.
I hired this company to move office storage boxes from 2 locations
The driver called on the day of pick up and said he was an hour away. that turned into 3 hours. When he called and said he was at the building, it took him another 20 minutes to find us. The driver informed us they he wanted the final payment in cash. I informed him that what I received said final payment with various credit cards and cash. He then ranted on that someone had to pay for his tires that went flat causing the delay. He told one of my staff that he had just gotten out of jail and had no way of taking a credit card. We decided to cancel the load. He left the boxes he first took on the street and left. In fact his worker told one of my employees that he just started with this company and did not like the driver who was his boss . Do yourself a favor and never hire this company.
Moving furniture and storage.
Where do I begin? First we called them and got a quote to move our belongings from our house to storage then from storage to our new house. Quote was for 2 moves prices and storage separately. They picked up the furniture from fist house without too much trouble and honored the quote. 1st month storage was suppose to be free. They never called me too bill me for the 2nd month so I called them and paid with my visa. They then back billed me for the 2nd month again 2 weeks later and then the 3 and 4 th month without my consent to auto bill my credit card. Shawn , the owner, said he would refund the 1st month, that never happened after multiple calls. When he finally did answer the call he changed the quote and said the salesman was wrong on the pricing and never credited me the 1st month storage. He the sent us another quote for the second move with was a lot higher even though we had a signed contract for the entire move. He had every excuse but couldn't back them up with any facts. He just kept ignoring us. This went on for 3 months. They delivered the wrong furniture to our new house and then had half of someone else furniture out of truck in the rain.I had to tell the men to pack this up before it was all ruined. # days later my furniture was delivered and I had items missing that they never found. I demanded to meet him at their warehouse in Orlando and when we got there all it was was a simple small business garage with furniture stacked everywhere on top of each other. They don't separate anything and it wasn't warped. I warped and boxed all of my belongings thank god. I had 4 items damaged and they sent some pics to someone else home too we got those back because that person saw our name and number on them. It was a joke!! Shawn refuse to talk with me and adjust our billing. Oh, he demanded cash upon delivery after the truck arrive. We gave the driver the cash since he wouldn't let them unload. I also had to call the police earlier just to get him to deliver my stuff. He kept delaying the due arbitrarily even though we had a agreed date. We are taking legal action now since is will not talk with us. He is dishonest and stay away from this company.
I had my doubts and they held true. Real you in with a low price then gouge you. The police here said demanding cash in Florida is also illegal. I didn't know that.
Great company.
The the crews was great friendly, the did a really go move for me and my family I truly would recommend them to anyone.
Worst moving company ever.
I hired these thugs to move me. They quoted a great price but that's where the great ends. The building I am moving to requires a Certifiate of Insurance. The horror show trying to get the certificate was insane. I requested that the contact the building to make sure the certificate is correct. The person I spoke to, Shaun Thompson refused and said that he's not "doing my legwork". I got them the correct information (took a whole 2 minutes on the phone with the building) in addition to emailing them the information from the building which included a sample certificate, and they still did not get the Certificate to the building on time, which meant I could not move. They had 3 weeks to get this done! I had to hire a last minute moving company and now will sue Thompson for the difference in price that I had to pay. Do not use these people, even if they were the last movers on earth. You'd be better off buying camels and strapping your furniture to them to move. Where is the zero star option?
Dishonest business practices.
After I received an email for my initial quote to move, I decided to cancel the reservation. I did not sign the electronic agreement that was in the email. I did put down a $50 deposit. I decided to cancel the reservation because my friends decided to help me move. I called their customer service number and the lady said she would cancel the reservation and refund my money back. I received a phone call from Shawn about 10 mins later. I explain my reason and he was very negative towards me stating that I will not get my deposit back because the "truck has been reserved." No where on the agreement did they say they could not refund my money back. It stated that if I canceled before 7 day of notice there would be no penalty. I told Shawn that I will accept the $50 loss. I decided to accept the lost because since I felt that this company was already bullying me and being dishonest. They did not follow their own policy agreement and tried to intimidate me into keeping the reservation. I filled a complaint with the BBB. Obviously I would like to my refund but I think I saved myself from a massive headache had I kept my reservation.
This company is great!!
The crews and customer service was great. at first I did not want to chose them because of all the negative reviews but I am glad I did this is the best moving company I ever chose and I been moving every year. I will chose them again.
Thompson & son movin Boca Ratón, Fl.
BEWARE BEWARE BEWARE, this company is a totally scam artist, quoted me a move from Miami to Jacksonville for $740. Called the company 3 times to verify price. We get to Jacksonville and they told me my balance was $1200. $460 more than they quoted. Told me if I didn't pay they would take my furniture and store it in Orlando and charge me by the day until balance was paid. Total nightmare. PEOPLE PLEASE BEWARE OF THIS COMPANY.
BEWARE!! Worst Experience.
The worst customer service experience. I'll say this first: the three guys doing the actual move were fine. Young, but took care of business. The problem is the management - particularly Shawn. I was quoted at 4 hours labor, 7 hours drive (drive time is static - you shouldn't get charged more even if they hit traffic). The actual labor time was as follows (as was described exactly as such when moving forward with the deposit): arrived 9:30am, finished loading 10:15am. Totaling the 45 min used of the quoted 4 hours. I'm thinking..GREAT! we have 3hr15min for the to unload! wrong. They drive to the move-in location, and they demanded an additional $200 in CASH and charged $131.00 to my credit card..(that math doesn't even add up, if they're going at $109/hr for labor..it should have only been $218 (6hrs from 4hrs = +2 additional hours, hence $218, not $331). Outside of that..the "drop off" arrived/started at 3:00pm and they finished/left at 5:15pm. That's 2hr15min. Total labor time was 3hrs - literally half then that we were held hostage for. We had ZERO choice as they refused to give us our items back unless we gave cash. We were robbed, plain and simple. To make matters worse, I attempted to contact the office "manager" (Shawn mentioned above) to get a simple clarification of the breakdown, and he became extremely defensive and downright disrespectful. A true unprofessional. That being said, if money isn't a problem, feel free to go with these guys. However, if you value your dollar, and don't feel like getting completely ripped off at the time of delivery, I highly recommend going with a competitor such as Summit or American Van Lines, obtain a BINDING quote (means the price agreed upon is the price you'll pay..no more or less). There was a slight tear in my mattress, and they dropped one box that broke a vase and a small figurine (no worries..those can be replaced). It's very frustrating to have your personal belongings taken hostage. Prepare accordingly. I'm proceeding with formal complaints (probably won't go anywhere, but the least it'll do is inform other potential customers).
Horrible Company.
ZERO STARS!! This company is a train wreck - unprofessional - Very late to arrive, unexperienced, and will no longer respond to attempted communications. I have already filed complaints with the BBB and was finally told to "Call my attorney" after a 18 hour move and me missing work (it should have taken 3 hours tops.
Horrible.
Horrible company! Incompetent.
Do not care about their customers.
Lost furniture - received someone else's - would not setup furniture after delivering it late.
Never, never use or recommend this company. They are scam artists!
Beware! Price gougers!
Beware! Beware! Beware! Worst company ever! Arrived late. Once they arrived to the final destination charged my card for twice what the estimate was. Tried to dispute was given the run around and told I would recieve a call back which of course I never did! Please beware of these price gougers!! Not to be trusted!! Please don't use this company, I saw other bad reviews and thought people were exaggerating they are not!! Beware! Beware! Beware!
NEVER! Be careful! Scams!
This is a HORRIBLE company!!NEVER!!NEVER use it!!
Complete mass! They were late 4 hours to move my furniture!! There people are lazy,very time I would come and check there job they 1 or 2 guys would sit/stand and do nothing. And they charge hourly!! Damaged my furniture also!
Company is a total mass!!
There operators are extremely rude and scams!!