On this page you will find reviews on the company Top Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Top Movers – 1 (calculated based on 3 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Complete scam - avoid at all costs!!
Can I give 0 stars? I've moved long distance and locally 7 times in the past 12 years and this was by far the single worst experience I've ever had. Don't even think about booking these movers. I actually don't think they are a real company and will be reporting to the BBB. Beware.
Here is just some of what went wrong:
- they changed the time of the move after committing to it weeks in advance when I made the booking
- they showed up 3 hours late on my moving day after getting me to pay extra to have them "change their schedule" to come at the originally promised time
- I had booked a full service move - including all packing and supplies, and they showed up with nothing to pack me on other than wardrobe boxes
- they had to stop to go get supplies half way through my move and left for 2 hours
- I tried multiple times to pay for my storage once they had my belongings and my checks were returned to sender 3 times (are they even a real business?)
- ever single thing was an up charge - using a credit card to pay, the delivery in San Francisco, the stairs, the carry, the timing, etc.
- once they had my belongings, they used any opportunity they could to extort more cash - the ultimate cost was over 2x what they quoted me
- they refused to provide a professional invoice or explain what their charges were even for
- the sales person Bill lied through his teeth about every element of the service and delivery
- the customer support person Ana did her best but refused to allow me to speak to a manager or anyone else involved
- they broke 3 pieces of furniture, including the legs off a vintage hutch
- lastly, they showed up 43 days AFTER I initially requested delivery in San Francisco
Never never never again. Please take heed and don't repeat my mistake.
My Experience with Top Movers Linden, NJ - BEWARE.
Https://www.youtube.com/channel/UCvajOF52Q_BuLK0ODmhTz2w
First, let me say that I have moved at least 10 times in my professional career (that is a conservative number) as I was a military officer for several years. I have moved in the military and as a civilian. This move, by far, was the worst. I have uploaded pictures and I am in the process of making a you tube channel complete with videos of the extent of my damaged household goods to illustrate. It is expected and understandable to have a few scratches and nicks on the furniture after a move and I have never had to submit a claim in all these years but with this move even my beds are unusable because they lost so many pieces in the move. But I am getting ahead of myself, the household goods were delivered on 7/21/2016, let me start with moving day (7/3/2016).
Moving day:
On moving day, 4 men were scheduled to show up between 10am and 12pm. They showed up at 2:30pm (no problem). They finished at midnight (also not really a problem). I did request and pay for a "full pack". I lived in a 2 bedroom house so I am not sure why it took that long but nonetheless, it did and there were a few minor issues but nothing to waste your time with. I had an in-home estimate before the move by Top Movers and the estimate for the full pack and move from Connecticut to Texas was $5,785.05. The actual amount I was charged by Top Movers on moving day was $7,500.00 (I did not pay by the hour and I did not accumulate stuff in the time between the estimate and the move. In fact, I decided to drive my SUV so it should have been less as I gave things away and carried a great deal of stuff myself). I understand that sometimes the in-home estimate underestimates or overestimates the actual move but a $1,714.95 difference in the estimate and actual cost is pretty significant and more of a difference than I experienced with my moves in the past..yet, no tears shed, no love lost. My things were on the truck and I had decided to drive my own vehicle to Texas with my computers, my financial documents, and the things I considered irreplaceable.
Delivery day:
My things were scheduled for delivery 7/19/2016 (1st possible delivery date). My things were delivered on 7/21/2016 so my household goods were delivered on time. The mover and I agreed on 6:30am delivery (he wanted as early as possible and I was home anyway so 6:30am worked for me). He requested payment as soon as he knocked on the door before he moved anything out of the truck. I paid him the balance in cash as requested (cash, no check, no money order, no credit card accepted upon delivery). Normally the movers I have dealt with at least unload the truck first and then request payment but I did not argue - I thought this was just the normal operating procedure for Top Movers and their affiliates. GOD HELP ME. It became apparent very quickly why they demand payment before they move anything. The damage to my items was extensive, unprecedented in my experience and wholly unacceptable. When I noticed how many things were damaged, I started video taping (since videos cannot be uploaded to this site, I started a youtube channel with the videos to show what I mean by DAMAGE).
The movers dropped the stuff off and refused to put it together. I realized and told them that they are not putting anything together because everything is so damaged that it CANNOT be assembled. I had to pull out my contract and call management (I certainly do not expect them to unpack boxes but the contract includes basic assembly of beds, dressers, desks - big furniture). Once I contacted management, they started putting the beds together (yes, I have video of that too) and they admitted that pieces of the bed were missing, wood, screws..and both of my queen beds could not be reassembled (that is 2 of 2 - I only had 2 beds and both are destroyed). One mattress was wet and smelled moldy - yup, moldy. I suppose it got wet in storage or as it was transported from storage to truck..who knows. Broken mirrors, broken desks, broken bookshelves, broken dishes, my 2-year-old armoire with broken legs (3 broken legs..3 broken legs!!), my brand new hardwood floor that is now chipped (I just moved in last week and the floor was put in last month)..
I did let the management know (I had to call 4 times on moving day..of course, I could not talk to Bill K..just the secretary) and I will start the claims process. I will post the progress on the claims in another posting. For now, I will continue to unpack my mangled and dilapidated boxes, curse Top Movers for this [EDIT], inept move, and just count my blessing that I did not take Bill's recommendation for car shipping and that I took all of my "irreplaceable" items with me.
By the way, Bill K is easy, very easy to talk with when you are thinking about using Top Movers. After you sign that contract, he becomes a ghost!
From other reviews on this site, I see that the management provides an obligatory apology and then blames the customer instead of taking responsibility and providing corrective action for the degree of incompetence and carelessness by Top Movers and their affiliates. Please take a look at my YouTube channel (link provided above). I still have more videos to upload.
Good luck!
Crooks.
Also known as AV Movers The is the worst example of this industry - after waiting over 25 hours for a moving truck and crew - one guys and a crew he got off Craigslist showed up in a van and small pull behind trailer to move 2 rooms of furniture. The van had no plates and the trailer had an expired paper plate from New Jersey - I refused to put my property in the vehicle - Never give a deposit to this company or any professional mover.