On this page you will find reviews on the company Trinity Relocation Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Trinity Relocation Group – 4 (calculated based on 510 reviews).
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They have superb customer service
Very professional, on schedule, efficient, and paid close attention to detail. Furniture was well wrapped and handled with care. My piano was in perfect condition! Would hire them again in a heartbeat! They are the best in town. You can't go wrong!
BEWARE: WORST MOVING COMPANY SCAM!!
This company is a SCAM!!! Don’t go with them. They talked me out of going with a different moving company saying that they were a scam and that they had bad reviews when in fact, Trinity is the company with the bad reviews. Check their Yelp reviews also!
As the other reviews state, all these accusations are true (from my own experience as well):
1. Once the sales rep gets you to sign the contract, you can’t reach them anymore.
2. The quote they give you, written in the contract, is only and estimate (which they don’t tell you prior ). The final quote we agreed on (and I emphasized not having any additional charges as long as I only loaded all the items on the contracted inventory list) was just under $3000 and when the movers showed up they said it was an additional $5000 to take everything, $8000 total! Even the mover said that Trinity didn’t quote me properly and said that the inventory descriptions were all Inaccurate.
3. They go by how much cubic feet all your items will take up, NOT THE ACTUAL INVENTORY LIST. They fail to mention that.
4. The delivery takes longer than local moving companies. 2-3 days versus 8-10 days.
5. They do stuff everything into a truck, with other people’s things. You’re better off hiring a moving company that dedicates one truck to you, so it’s faster, safer, and less likely to get damaged or lost.
They charge the most at the initial deposit, of course, and then split up the balance into to payments, which they collect at the time of pick up and the time of delivery.
Worst moving company experience ever. If you try to communicate with them after the close of the sale, with anything you might have issues with or with any dissatisfaction, all they will do is continue referring to the fine print on the contract you signed and nothing that was actually discussed of course.
I have attached photos of what my inventory list was, as emailed in detail, versus what was actually on the inventory list on the contract. And based on that inventory list described on the contract, the movers flat out told me that they couldn’t take half the things on that list because Trinity low balled the inventory item sized to get me a lower price, just to jack up the price on me when they arrived.
They refused to refund me my $1050 deposit and they didn’t end up even loading anything on the truck. The truck was also a day and a few hours later than scheduled. GO THROUGH YELP AND FIND LOCAL STATE TO STATE COMPANIES! Don’t get scammed by any of these advertised companies online. And please check all reviews!
**Couple weeks after going back and forth on my refund**
Following up on my last review, Trinity's cancellation clearly states that "estimates may be cancelled within 72 hours of placing their reservation" and not only did I cancel within 72 hours, the services they were supposed to provide was never provided. The truck didn't even load anything into their truck. Trinity customer service sent me an email saying that they would refund me 50% of my deposit, but although in their cancellation policy, it doesn't say anything about having to remove honest reviews, look at tis email they sent me, basically threatening not to credit me my rightful (FULL) refund, unless I move my reviews. This company needs to be taken down for SCAMMING so many people. If I don't receive my refund, and if any other customers who left a negative review, based on similar experiences/any money lost, would like to file a lawsuit also, I will gladly get a class lawsuit started.
Interstate Move
Trinity Relocation Group Contract B5125136
We Care For You Contract BB6280940
I do not recommend Trinity Relocation Group or We Care For You in Florida. With my wife and I serving 22 and 26 years in the military respectively and having moved many times both overseas and within the United States this was the worst move we have ever experienced. Trinity Relocation Group acts as a broker for moving companies and contracted with We Care For You out of Ft. Lauderdale, Florida for the actual move. We were moving from Cape Coral, Fl to Oklahoma City, OK between two assisted living centers and contracted for a complete pack and unpack.
We Care For You FAILED to meet their contractual obligations since they disassembled our bed on the shipping end and did not reassemble it as requested on the receiving end. In the end we did not receive all of our household goods and at least two items were broken.
Packout: Our driver was scheduled between 9 AM and 2 PM. At 10 AM he called and said would it be alright if they came around 5-6 PM. I reminded them this was a move from an assisted living center that had restrictions on move times but got permission for the late move. The driver then called back stating they would be there by 1 PM because of the move restrictions. They arrived at 1:40. Once there he looked at the apartment and said he did not have room for the move on his truck. He called his boss and put him on speaker phone and proceeded to get into an argument with his boss while standing next to me. His boss said if he couldn’t handle the job himself to come back. The driver then got in his truck and drove off. Another driver and crew came to move our stuff the next day but they were late since their original truck was not working properly. This crew was extremely courteous, professional and accommodating during the pack and load. I noticed they did not bring any wrapping paper for the glassware and asked about that. The driver showed me a black trash bag full of used wrapping paper and told me his boss said to use that. He also asked me about what had happened the day before and when I explained he told me the other driver had been fired.
Waiting for delivery: Although I had explained to Trinity that I wanted my furniture delivered and unpacked not later than 18 December and that they could back up the pack date to accommodate that request my furniture and household goods were not delivered until 23 December. We Care For You kept telling me they were waiting on truck availability for the Midwest.
Delivery: The driver arrived as scheduled, but had no help and was going to move everything by himself. While talking to the driver I mentioned I wanted all of the trash taken away since this had been done during all of our other moves and to make sure he assembled the bed. We got into an argument about this and he told me I couldn’t tell him what to do and sat in his truck for quite some time. When I asked him when he was going to unload he said not until I treated him with respect and asked him nicely. I succumbed to his request. He then brought the contract into the apartment and asked me to sign the paperwork which stated I had received everything and that it was in good condition. I said I would be happy to once it was all in the apartment and I could inspect it. This led to him calling his supervisor and wrongly claiming I would not sign the paperwork. I asked to speak with the supervisor and that is when I was told they would not remove the trash and the driver was told to unload the truck. The driver then walked past me to the truck and cussed me in Spanish. When I told him I knew what he said he denied it and then called me the same thing in English. The driver began to unload and was taking the moving blankets off of the furniture in the parking lot so I asked him to leave the blankets on so that the furniture did not get damaged by the dolly. He proceeded to tell me how good he was and that he knew what he was doing and that he was going to unwrap all of it in the parking lot so I could inspect it out there and then sign the documents. I told him I would not inspect anything until it was inside the apartment. I then began to video what he was doing and when he saw me he quit unwrapping items in the parking lot. Things started to go better and when everything was in the apartment, but the bed was not unwrapped or put together he again tried to get me to sign the paperwork. I told him once everything was unwrapped and the bed assembled, I would inspect and sign. He then went off on me again and said that the only reason I wouldn’t sign the paperwork was because of the color of his skin and that I was a racist. He then went out and closed up his truck and came back without any tools. I told him I would be happy to sign once he put the bed together. He then took the paperwork and left claiming I refused to sign. My wife and I were left to assemble the bed and finish unpacking.
I didn’t know people this crooked existed outside the movies.
This company quoted me a decent rate initially, so I paid the deposit. When my movers showed up, they demanded almost three times what they’d quoted me for an estimate. When I called to inquire how that could happen, the salesman, Nate, who had given me such a great estimate said he would no longer help me because he doesn’t deal with customers after they have started the move. Then he hung up on me. I called his manager, Alexis, and she called me a liar (what about? I don’t know?) - I even clarified and asked, “I’m sorry did you just call me a liar?” And she said, “Yes ma’am, you lied to me.” She just hung up on me before I could get more clarity about what she meant. At that point, the movers who were with me in person told me my only options were to leave with only half my stuff, find new movers, or pay more than twice what I’d been quoted. This is how this company gets you - they make you think you’re getting a great deal by intentionally giving you a poor estimate, then when you’re already deep in the process, they move the goal posts and leave you with no choice but to pay them a ridiculous price. At that point they can be as rude to you as they want. If you’ve already paid the deposit for this company, and are having second thoughts, it’s probably still going to be cheaper, and mentally healthier, for you to cut your losses and find a better company. Don’t throw your money away to these gaslighters.
Relocation Move
Warning!!!! STAY AWAY!!!!
Do not use their service. They are brokers sweet and kind and once you send a deposit, they are hard to reach and do not return calls. They sent a moving team of two men from the company We Care For You. One stayed in the truck 75% of the time in the truck. I was missing jewelry once they left. They were rude and pressured me to pay another $1200 over the quote. When I complained to Trinity they would not assist me with my complaints. They offered a $75 credit if I agreed not to post a negative review. Please research and find a reputable company. Do not get swayed by the initial phone call. The entire moving experience was miserable and emotionally upsetting. When my possessions finally arrived, I had boxes of smashed Crystals and ceramics. They took my Persian rug. Please, please do not use these awful people.
Move size 2 bedroom - relocated to another state
Service Cost - $5000 December 26, 2021
Jolene Schwartz
Buyer beware! They are not movers... they are brokers
We reached out believing we were reaching professional movers. This company has many names but they are all brokers who outsource the move to other companies who will bait and switch on price and will make your life miserable. Please do your due diligence so you do not suffer the same fate I did.
Cancellation
My move was canceled the day before when I had booked a month in advance. I planned everything around the dates they promised me and now I’m being evicted because I was not out of my apartment by the dates I said I would be because I assumed when I paid a large amount of money to Trinity and was promised certain dates that they would actually show up on those days. My mistake. Please take these reviews to heart it will save you a lot of stress and tears. I understand it’s not the company‘s fault that people canceled, but it should be their job to help you come up with a solution. Giving me a refund does nothing to help my situation when I need to be out by today.
Scam!
This is a brokerage that is only focused on getting your deposit. They have an aggressive cancellation policy focused toward bait and switch where the consumer WILL ALWAYS lose hundreds if not thousands the instant they sign up.
Well Done!
This team were super incredible, very friendly too, really efficient, professional, and absolutely knew what they were doing. Highly recommended and thank you for supporting us so well through the normal stress involved in moving.
JUST DON'T
What little good review they have are definitely from friends/family. Avoid this moving company at all costs, as they ARE A SCAM. Also, their service is terrible. The guy I spoke with literally fought back with me when I called to complain. He had a - you signed the contract, too bad so sad, nothing you can do about it legally - tone. Now, that's a way to keep customers!
Take note that this moving company is a third party. They find and hire people to move your stuff for you. The actual movers are just given the job with minimal information. We had Top Notch Movers.
1. Sales rep gets you to sign the contract with verbal half-assed information.
For example, we were told we will get our stuff within 8-14 days. Based on this information we planned our baby to arrive to our new location a couple of days before 14 days (we were hopeful that the movers wouldn't take 14 days - THEY ACTUALLY TOOK LONGER).
When I called to talk about it, the guy said that it's 8-14 days from our availability date NOT FROM PICK-UP DATE. When I complained that we were not told about the availability date portion, the guy simply said that it was in the contract. Who actually reads these... We were going off of what was told us verbally on the phone.
2. We were given an estimated quote of $5000 based on inventory. When the movers came, they charged us double of $10000 because they go by cubic feet of how much space your item, so that it doesn't cost $10000 or just pay up the new amount which is double what was originally estimated.
I didn't ask about this portion, but this is probably in their contract too.
3. Movers finally show up several days later than expected - WITH A 18-WHEELER. There goes an additional $1500 for their inconvenience. We have to pay for a shuttle service. SO SORRY WE TOLD YOU THAT A 18-WHEELER WILL NOT FIT OUR NEW PLACE AND YOU STILL SHOW UP WITH ONE AND HAVE TO GET PAID EXTRA MONEY IN YOUR POCKET.
Guess what? This is also in their contract, but nothing that was verbally told :)
SERIOUSLY SERIOUSLY SERIOUSLY take advice of all the bad reviews and STAY CLEAR from this 3rd party moving company. It is more work, but take time to find local movers to and from. Unfortunately, we did not have this luxury because my husband had to move to his new job within 2 weeks (while we were both still working at our old jobs + baby).
That being said, we will be moving to a more permanent home within a year, and this sorry excuse of a moving company won't have us back. EVER.
Fraudulent
I'm a female veteran and I was scammed out of $2726.00 by this company. They didn't move me but upon arrival doubled the cost to 9k. They didn't even show up in the 18 wheeler but a van. I was told to only pick a few belongings and if I wasn't happy I could move myself. I'm currently reporting them to the FTC for fraud because they won't give me my money back for breach of contract.
Excellent Work!
The move to my new apartment was very easy with this Moving Company. They packed our house in one day. Then the next day a team of 4 people came and loaded trucks. They have been working attentively and quickly to protect our new home, floors, and walls.
They are fantastic
Now we've twice used this agency and they're WONDERFUL!!! They did so much to get everything out of our old home and ask where we needed things and how we put stuff in place! I will call you if you were looking for an agency that does a good job for you and a corporation that cares. And the price is awesome too!!! Jimmy and Joe, and Thank you so much for getting adventurous!!! Great work!
This company service has been awesome
I am very pleased with this service and particularly with the work, the crew was extremely efficient and professional during the move, been excellent at communication and planning. Moving especially during the pandemic can be very stressful but this company really made it all easy for me. This has been by far the best move I have ever had and I moved quite a lot. Thanks!
Brokers with poor customer service
I would not recommend to use these guys. When things are moving along fine, very pleasant...but will leave you without support and little advocacy with the carrier. It is not clear that their screening process for their partner carriers are sufficient to cover what they conveyed in there binding estimates. Shipment was over 2 months late.