On this page you will find reviews on the company U Pack from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating U Pack – 3.6 (calculated based on 294 reviews).
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Fantastic experience with UPack.
The experience of moving with U-Pack far exceeded my expectations, and the local service centers operated by ABF were fantastic too in terms of communication and customer service. My move was fairly complicated in terms of when things could arrive, how quickly the drop off & pick up of the pods needed to take place, etc., and they were always able to answer all my questions and help me figure out ways to make the details work. And SO much cheaper than a full service move, even if you hire people to load and/or unload the pods for you (we loaded ourselves and hired people to unload).
One tip to be aware of is that no moving supplies are included, so you will need to get your own moving blankets if you have furniture you want to protect. It is just the nature of moving that unprotected furniture will get scuffed from the vibration of the road and could also get wet. You need to either protect against that yourself or pay twice as much for a full service mover who will do it for you. Personally I was happy to take responsibility for protecting my belongings in exchange for not having to pay thousands extra!!
I would definitely use UPack again (though hopefully won't be moving again any time soon) and have already recommended them to others.
My stuff was destroyed.
I moved cross country with Upack and it was a very bad experience.
Firstly, they called me to tell me that no relocubes were available in my area two days before my move. They upgraded me to a trailer, which seems good at first until the logistics of parking it for days at a time is considered.
They could not accommodate my move in date and so I was left without my things for a full week.
When the trailer did arrive, my things were broken and scuffed. I called to complain but couldn't get a representative on the phone after waiting for 40 minutes.
Avoid this service if you can. They are professional in their demeanor but unprofessional in the quality of their services.
Could not be more satisfied.
U-Pack was much less expensive for the same exact size and service. Fantastic service, excellent quality communications, could not be happier. We compared with other national brands and actual shipping companies and we could not find a better price. Movers are constantly harrassing you before you move, lowball quotes. U pack was absolutely perrrrrrrrrrrrrrrrrrrrrrfecto.
Issue with rental supplies.
I located this site in an online search. I phoned to promptly set up a move date to purchase my airline ticket (the apartment I was moving out of was located in Arizona & I physically reside in Seattle, Wa.) and the furnishings were being relocated to Texas. The process of planning the move went well except that I had to call another company to perform the loading (I needed help to load furniture & a family member on the receiving end needed help to unload.)
The relocation cube arrived on time. The loaders from Moving Staffers arrived on time & performed well. I did not rent nor purchase moving supplies from U Pack as there was no one in Arizona to receive them in the mail. The timing of the move worked seamlessly so that I was able to obtain moving supplies & rent blankets from U-Haul.
The cube arrived in Texas earlier than expected, however, I kept the arrival date set. The Moving Staffers performed well on the receiving end. It was a lot to orchestrate this move with so many different people involved on both ends. This made the move stressful enough.
Then, when the move was completed, an unloader on the receiving end informed a member of my family to place the blankets in the cube as it would be picked up later that day (however, as I stated, I rented the blankets from U-Haul.) On none of my paperwork did it indicate that I needed to return any supplies with the cube.
I had to contact that terminal in Texas to discuss the issue & I was informed I had to pick up these items to return them to U-Haul (they were kept in the office.)My family member had no vehicle to obtain them. Then, there was severe flooding in Houston, which further prevented the rental return. In the mean time, I am continuing to pay for more rental time.
I called again & spoke with a Mr Elfredo Thomas, who returned the blankets to U-Haul that late afternoon. Mr Thomas is the only reason I gave an average rating in my review! Why did it take more than a week to resolve a problem one of your staff created? Future rentals will be done at a one stop shop at U-Haul for a more pleasent experience.
Cross country move.
I found the use of relocubes to be the most economical choice for my cross country move. I was really happy with the customer service on all fronts. The only thing that I needed patience for was that the cubes were scheduled to be picked up on a Friday, and weren't picked up until Monday. When you are without your household items to begin with, adding three extra days to the wait wasn't great. Also, the cubes arrived at my new location by Friday, but again weren't delivered until Monday. Another wasted weekend worth of time. BUT, all in all it was a very positive experience, and I highly recommend them. Thank you!
My trailer had a leak, an inch of water when it arrived.
When my trailer was dropped off, everything was fine, the driver did a quick check (I.e already had his form checked off and didn't really check) and left it for me to pack. The bulkhead doors latch was broken, so I was unable to lock my items. Oh well I thought. When my goods arrived, it had been raining across the country, and there was a leak at the back of the trailer. All of my big heavy furniture items got water damage, there was about 2 inches of standing, moldy, rusty water covering my furniture. The standard insurance rate is $.10 per pound. That means a $1500 couch that weighs 200 pounds nets you back $20. A $8000 Rolex would net you maybe 20 cents? I didn't lose a Rolex, but I did lose a lot of furniture, as well as expensive small lightweight items. I was never offered an additional insurance option. I will be letting my large corporation, which moves employees regularly, not to use this company going forward.
So happy with our cross country move.
We are beyond thrilled with the service we received from ABF U-Pack. From the moment I called for an initial quote to the pick-up of my empty cube at my destination, ABF was so communicative, organized and easy to reach. Honestly- I kept waiting for something to go wrong because this cross-country move with ABF was so easy. Thank you so much for getting our stuff here safely and for saving my my sanity during a very hectic time.
Upack.
We were incredibly pleased with UPack from the time of sign-up until they picked up the trailer at our new home. Moving from Los Angeles to Minneapolis was a lot of work, but made much easier by using UPack.
Their customer service was fantastic, they provided more than enough moving information, and were always helpful and quick to answer our questions when we called.
The trailers were prompt and arrived on time for each scheduled drop off/pick up. The trailer was the most economical and affordable option we found by far of the options out there for the space. And being able to track our trailer en route was not only helpful, but just kind of fun!
We would highly recommend them to anyone, especially those looking to move across the country.
Small move Louisiana to Texas.
We used U-Pack to move my grandmother's items from Lafayette Louisiana to Texas. We kept having to push back the move date (by months) and U-Pack kept with the original quote. I paid for the 2 hour delivery window and that worked great. The driver had to get the truck down a pretty narrow driveway, over a culvert and between big trees. He did a great job. We weren't quite ready for delivery in Texas and they held the shipment for several days no charge. They notified me of delivery time and it all went smoothly. We only needed the five feet of space. A lot can fit in there. We didn't want to drive a U-haul. This was by far the easiest and cheapest option I could find. We used Bellhops movers to load the truck in Lafayette and that worked great.
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Not good at all.
I was moving from Fl to NJ for a new job. I made it clear to them that I did not know where I was moving to when I got to NJ. I paid to have my items stored in NJ. When I found a place and gave them the address I was told it would cost $400 to move the trailer. I was in shock since I had no clue about any other fees. When I called I was told I was being given a break since it would cost them over $800 to move the trailer 45 miles. I finally got them down to $200. When I got the trailer around 3 pm once again the time frame you are given is from 8-8. If you call you just get told soon. When I unpacked the trailer found out it had leaked. Had many boxes wet and now have many items ruined. Like a coffe maker that was new, a kitchen aid mixer that I have had for 20 years. A great toaster and a coffee grinder. Plus had a hard time getting the boxes off the truck since they were wet. Ruined many boxes as well. Alond with cookbooks from my grandmother that cannot be replaced. I will fill out the paper work and I am sure will get the run around like I have before. They do not help you just take your money. Would not use them again. paid them a lot of money and they did not care about me at all. Just want more money and if something goes wrong if your fault not the company. .
Liability and Storage.
We are satisfied with the price value. They are the cheapest thing going by far especially for long distances. I do have two words of advice. READ YOUR CONTRACT. Especially the paragraph concerning liability. The Standard Coverage only covers .10 per pound for any damage due to negligence. This can be minimal especially with an item of any value. You can upgrade the coverage in case of damage or use outside coverage. Also if you plan to have them store your items, rap anything that is not water resistant in plastic bags. The containers are stored outside and if you happen to get one that is not air tight and it rains the container could leak.
U-Pack/Old Dominion review.
This is what I wrote in the comments section to the survey U-Pack asked me to complete after my move. I would additionally add that some of these issues may have been because it was not with U-Pack's actual carrier, ABF, since the zip code I was moving to did not allow them to operate there. Technically Old Dominion is a different company and so they may do things differently, but I feel that some of this was information of which I should have been made aware prior to the move.
While overall the move with U-Pack went very smoothly there are a few issues that arose. They would not discourage me from using U-Pack again, but they are things of which I should have been made aware prior to my moving date. One, on the phone I was told that Old Dominion would be used as my carrier, but when the contract came through it showed Estes and a different transit time. I don't think that a customer should be told one thing on the phone and then another thing be put in a contract for them to sign without it being discussed first, especially since it just appeared to be for the ease of the company, not the customer. Two, there needs to be better communication between the carrier and the customer. While frustrating, I understand that customers can't be notified about pick-up times too far in advanced. However, when a customer is called to ask to do a live load there needs to be follow up about what time that live load will be so that adequate preparations can be made (hiring local moving help to load). I gave the ok for a live load and asked for the gentleman to follow up with me after he spoke with his manager for the reason just mentioned, yet I had to call Old Dominion two days before my move and find out that they planned to pick my belongings up at 7am. When I told him that I hired help who was not able to come before 9am, the person with whom I was speaking acted like it was a terrible inconvenience. Again, wanting things to be easy for the company, not the customer who is paying, trying to coordinate many things, and moving her entire life to a new state. Three, there is inconsistency between what is advetised on the U-Pack website and shown in the videos and what actually happens on the day of the move. Specifically, the use of a lock and the bulkhead. I was not able to use my own lock to secure my belongings as advertised, but rather forced to use a plastic tag provided by the company. The bulkhead did not fit across the entire width of the truck, as shown in the videos, but rather partially covered my items and there were no bars to secure them in place, but tie-downs. If someone had really wanted to, they could have loosened the tie-downs and shifted one of the pieces of plywood to have access to my belongings all without breaking the plastic security tag. Unfortunately these things were not apparent until after my belongings were packed in the trailer and I did not feel that there was anything I could do to remedy the situation. I was asked to take a big leap of faith that all my belongings would arrive. Fourth, the tracking of the trailer proved to be difficult. I don't know why the driver could not give me a copy of the form I signed with the tracking number on it. Rather he said to wait an hour and call the company to get the number. This adds an extra step for the customer who may need to do other things like finish cleaning an apartment, return keys, or begin driving to her new home. Additionally, when I did remember to call it was on the weekend and I was informed that they could not track the truck because the relevant department was closed on the weekend. This is information should be available to general customer service no matter when a customer calls, otherwise it is a useless feature. Further, this should also be something that can be looked up via the internet so a customer does not have to call and wait on hold until there is someone available with whom to speak.
Total Unstisfactory.
I updated my new address n asked to drop off my cube.I was asked it will be done in 2-3 hours.
I checked my place it and it was not dropped off.
Later I called they told me to talk o terminal without checking herself.
I called Treminal and talked to Sam he said there is no appointment set up for me. I was really surprised. He said if any driver comes it can be delivered, it was 2:00 PM. I called every 1 hour and to check same.
Finally at 7:00 PM Sam told me to check with Upack if they can provide any driver. when I called Upack, Representative didn't help me rather just saying she can't help me and cube will be drop off on Monday.
I am staying in Hotel and it is completely frustrating for me. She didn't try to help me rather giving options that I can take stuff from terminal myself my whole Home staffs containing Bed, tables, Sofa, Boxes etc.
Very BAD experience with Upack for me.
If you are dealing with Upack, please re-confirm with next representative.. Better to check other company.
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Household move.
We narrowed moving companies down to the few available for our particular move online. After reviewing quotes from all parties we decided on U-Pack. And we are couldn't be happier with our choice. The service was outstanding, the people were great to deal with, the pricing was just as quoted. Everyone at U-Pack went above and beyond with the service, it was such a pleasurable move. Thank You U-Pack Sincerely Bob and Lori.
Smooth!
We moved from Arizona to Vancouver, BC in February 2015. Not a lot of companies offered an international move like this, and U Pack was by far the best price (PODS wanted almost 3x the price!). From start to finish, the process was very smooth, all questions answered, great customer service, and the customs process in Surrey, BC was a breeze. We chose to load and unload the pod at their sites, and it couldn't have been easier - just pull your truck up (within 5-10 ft of the pod). Such an easy move! Would definitely use U Pack again.