U Pack

3 Reviews: Add Review

1. Countless damaged posessions. Stressful waste of money.

   Using UPack turned into an enormous loss of money and possessions for my family. We essentially paid $3k for an unrealistic moving concept, only to have about 1/3rd of our belongings destroyed. I submitted a claims form for the damage via their website, and was notified that they "strive to respond to all complaints within 30 days." It's been nearly two months and I've only gotten crickets.
   
   Firstly, you are sharing freight space in a semi trailer, and this thing will take up (at a minimum) three parking spaces. So you better have room to park it for packing and unpacking, and brace yourself for complaints from your neighbors.
   
   You are then expected to assemble and de assemble heavy equipment on the truck (freight bulkhead and loadbar). For anyone unfamiliar with those two pieces, I was stuck trying to set up and connect/secure and tear down two giant, dilapidated wooden walls and secure them with a large reinforced metal bar. Repeat this process in reverse, for unpacking. My wife was unavailable to help, but even with two people/movers on the task, I find this to be a dangerous proposition – especially for those inexperienced with freight (most everyone). It doesn't help when the heat is in the upper 90s, and your moving truck is essentially a huge metallic oven. That will make the bulkhead installation thatmuch more miserable.
   
   As I mentioned, we lost almost all of our belongings. We packed everything in as instructed in the instructions, and secured/packed everything as safely as possible. So how was everything bashed to bits? I can only assume that the ride was exceptionally rough.
   
   One problem with Upack is that it's near impossible for the layman to properly pack a large semi trailer. Since you won't get everything securely packed to the top (unless you went crazy with a ladder), your items are bound to bounce about. But that isn't the consumer's fault. It's just a flawed concept.
   
   Add in the enormous weight and high speeds of a semi truck, and your possessions are bound to get ruined. At least, ours were. We lost our television, TV stand, bathroom cabinet, dishes, glassware, chairs, and more. Half of our boxes were damaged or smashed. One of television stand's legs snapped clear off during the transport.
   
   I wish I had fully moved in before submitting my claim. We are still slowly unpacking, and coming across more and more damaged possessions. I don't feel that this company cares one bit, either.
   
   Don't take your chances with UPack. Not only is their service inconvenient and expensive, their lack of customer care (in my experience) is practically non-existent.

   

2. Missouri to Fort Worth, Tx.

   If I could give zero stars I would. The worst experience ever and will never use this company again. It took 7 days to get my belongings when they told me 2-4 days. The are unapologetic and lack any form of empathy. If you have to choose between Pods and them I would definitely go with Pods. Worst moving company ever!

3. Upack badly damaged by not using blankets.

   I bought $400 worth of blankets. Upack suggested company to use to pack trailer. I watched the for a while but had to go pack some more. WHen I came back most of the blankets were unused. I asked why. They said they knew how to pack and had been doing it for 20 years.(Always have two or more friends to help you watch the movers and fire movers on the spot if they are mishandling you belongings).
   
   When goods came out of storage everything was scratched, torn, worn or damaged in some way. UPAcK says the moving labor contractor they suggested is to blame and that I was warned(?) I was supposed to act as supervisor/foreman of the loading crew. Moving Solutions said UPACK was to blame since everything went into the truck unharmed! That I should have complained before the truck left! I used UPAK because of the reputation of ABF. Likewise I use the moving labor contractor they suggested. This stuff was almost new Costco solid wood furniture. ..Firewoood for sale!!

4. Every Item Damaged.

   UPack moving is very convenient! HOWEVER, everything was broken, wet, stained, or otherwise damaged. The movers I hired said that "every trailer they opened from UPack looks like this". It quite literally looks like they put it trough a crusher, soaked it all in water, and then shoveled dirt on it.

5. Move from Belleair FL to Nantucket MA.

   U Pack was great. We had to furnish a rental home on Nantucket (an Island only accessible by ferry) from Florida. They helped us every step of the way, including a postponement due to Covid 19. They kindly changed our dates at no charge. The ability to track the truck during the entire move was comforting and both the pick up and drop off drivers were very helpful and polite. I would highly recommend U pack.

6. A great experience.

   I had a great experience with upack. Every step of the process was smooth, efficient and friendly.
   
   When I first contacted them to get an estimate, thee were friendly quick and helpful. They also didn’t pester me after the quote to get me to commit (like several other companies did).
   
   When I reserved the trailer, same thing. Quick, friendly and efficient. It was even easy to reschedule when plans changed due to the pandemic.
   
   Drop off and pick up, at the old house and the new, went as planned.
   
   Every person I spoke with was friendly and professional. I really had a great experience with them.
   
   The only reason I didn’t give them 5 stars is because I didn’t get the pick up confirmation that they promised me. I had to spend a little extra time trying to find when my delivery would happen.
   
   I would also warn against their box supply sub contactor. They were very disorganized, and I had to contact them several times to receive all the boxes that I ordered. Also, their boxes are a bit flimsy.

7. U pack moving.

   I am completely satisfied, ABF trailer was delivered on time and when promised. The movers that were contracted to help me load were efficient and did a great job packing items. I would recommend paying for movers to load the trailer, so the trailer is packed properly to protect your items. I supplied plenty of rope and straps, load was tied off multiple times during process. I was notified when trailer arrived at destination city and arranged a drop off time. Trailer is easily unloaded if you have enough help and I had plenty of time for unloading. Compared to previous move, I felt UPack communicated much better and I was given contact numbers for all parties involved and could find out at anytime the progress of my move. Will use again if needed.

   

8. Upack.

   Truck was to be delivered on Thursday. On Tuesday they call to change to Monday. Need to be out of house by Sunday. Do not use them as they can change dates with 48 hours notice. Obviously do not care at all about contracts or customers.

9. First cross country move; UPack was the best choice!

   UPack's service was outstanding for my first cross country move. The price point was within my means to afford to keep my belongings and furniture. The service was great; every time I called UPack or ABF they were pleasant and professional and went above and beyond to help me. I would absolutely recommend them to anyone looking to move and won't hesitate to use them again.

10. Excellent service.

    This was the first time I moved across country and I am so glad that I used UPACK. The cost was within budget and the service was impeccable. The drivers were courteous and very helpful. When my furniture arrived there was a problem. The top of the truck had become damaged and water leaked onto my mattress. I called the company and within hours I was contacted to resolve the issue. It took a little over 2 weeks to have a check for the cost of my mattress in hand. It would have taken less time, but I put the wrong address on the form for the check to be delivered. I did not catch that mistake, but UPACK emailed me to verify the address. Rebecca S. with the Lake Charles location CAUGHT the mistake and advised me of it. I have never been happier with a company than I have been with UPACK movers. I don't know about the actual people that they recommend to move the furniture. ( I WISH I HAD USED THEIR RECOMMENDED MOVERS, because my actual movers were horrible) If you are moving, I would definitely recommend UPACK.

11. Move from Ogden,UT to Mobile, AL.

    This is the second time I have used UPack & ABF. The first time was June, 2008 from Atlanta to Ogden, Ut. Delivery then was as promised. Had trailer for 2 days. Picked up on the requested date and was in my driveway in Ogden 5 days later. The trailer beat me there. ABF gave me extra days (at no additional charge) to allow me to get to my destination. They picked up the trailer the day after we unloaded. The good and timely service for that move convinced me to use ABF again. The second move was Dec 12, 2019 from Ogden, Ut to Mobile, AL. This move had to be rescheduled six (6) times. UPack assisted me in changing the moving date, found me a better rate from the first reservation and always followed up with emails each and every time a change was made. They were always courteous and helpful to me. The trailer was picked up on Dec 16, 2019 and was deliver to my address in Mobile on Dec 30, 2019. The trailer actually arrived at the ABF terminal in Pensacola, FL on DEC 24th, 7 days travel time for 2100+miles and during a holiday season. ABF delivered the trailer on the day and time I had requested. They were prompt and professional on the delivery and pickup. I am a single woman and the drivers assisted me on both ends of this move with the ramps and the bulkheads. The drivers also recommended to me the best place to possession the trailers as to not get too close to the roofing of my home and still be able to load and unload with as few of steps as possible.
    I highly recommend UPack & ABF for your moving needs. I do not plan to move again but if I have to, I will use this service again. I couldn’t be more satisfied with this company.
    S. Frisbey- Mobile, Alabama.

12. If I could give 0 stars I would..

    I am still waiting on my shipment from unpack..
    
    I was very clear on the specific date required for arrival and made special accommodations and paid extra $$ to guarantee a date. It was the only reason why I chose this company.
    
    What a mistake. No call, no show. I wasted a day, didn’t have any notice and caused several downstream costs they refuse to reimburse.
    
    Buyer beware. This company has no accountability OR integrity. Avoid!!

13. Poor service, unreliable, dirty cubes.

    For the price I was not particularly satisfied with the size of the cubes, they are a foot too tall and it makes that space kinda useless unless you're loading just boxes.
    
    My cubes also arrived filthy so all my stuff was needing a substantial wipe down.
    
    The main reason I'm leaving a 1 star is due to the drop off service. They give you a time from from 8-12 when they will drop your cubes off. That is a fairly large window in my opinion to get something delivered.
    
    Being single I scheduled people to help me move to be there at my house at 12:30.. I received no calls on the tardiness of my cube or any form of communication other than when I called the dispatch told me 'yes they are on the way and you're next on the delivery'
    
    They did not show up until 2:58pm so I paid 2 movers for 3 hours of sitting around. The customer service is horrible. If they said 'delivery before 5pm' that would have been fine, but don't be three hours late and not contact the person and then also lie to them several times.
    
    Terrible company, would recommend PODS or other services.
    
    The only good thing was their management heard me out in my frustrated state and were very professional.

14. Couldn't be happier!

    Want to know about upack, here's all you need to know. I would give them 10 STARS IF I COULD!! Everything about our move was seamless. I had to change the move date about 3 weeks ahead of time. No problem. They arrived in the time window they told me they would. The drivers on both ends of our pick up and deliver locations were super friendly, very professional and we could see exactly where our 2 containers were ever single step of the way. The dispatchers were super pleasant, answered every question we had, AND when we discovered we had moved cross country to house full of mold and needed the containers delivered to a storage unit 33 miles away from the original destination instead.. NO PROBLEM. While I am now buying a house and hope to never move again, I would use UPACK IN A HEARTBEAT!! They far outshined others, including 2 prior movers that we attempted to arrange, one of which wanted to charge me over 4 grand to move 85 boxes and no furniture! Upack was $1700! everything arrived in perfect shape. THIS is the only company to use for a move! You have options on what to choose, cubes, or a trailer. Look at the measurements online, find what suits you best. If in doubt, order an extra cube like we did. It was well worth it. If moving furniture, I would recommend that you do the trailer space instead.I have moved 10 times in my life. This was the only time I didn't want to pull out my hair by the end of it. Pack your stuff correctly and wrap your furniture just as though a professional mover is doing it and your stuff will arrive in tip top shape without a problem. Not a single thing of ours was damaged.

15. Beware.

    We used U-Pack to move from Florida to Kentucky. As easy as the company makes it sound, it is not. Coordinating all your furniture and stuff in those small cubes is practically impossible. Also, each of our cubes were dirty on all 6 sides which caused different colors to transfer on our furniture. We did wrap most of our stuff but not every single thing. Also, we used their storage service for 1.5 months at a very premium price, only to lose several pieces of furniture to mold when we unloaded. In the fine print, they tell you it is not a climate controlled storage facility. Lastly, they were outside of their 5 HOUR window for both deliveries of the cubes. So yes, we saved money on the move, but the frustration with loading everything ourselves on top of losing more than half our stuff, we did not. I doubt they have any repeat customers.